What 88 owners told NHTSA about the 2016 Mercedes-benz E-class

I was waiting at a light when the message “steering wheel malfunction” can up. I was forced to turn left, which I did with great difficulty as the power assist stop working. I managed to go straight 3 blocks despite the hard steering with my emergency lights on at 5 mph and turn left two short blocks to get home. I was in my car with my two children. If this would have happened in the highway, I am certain that it would have resulted in an accident.

NHTSA ODI 11462520

Windshield separation from body of car causing water intrusion and water damage on headliner and electrical components.

NHTSA ODI 11460939

The contact owns a 2016 Mercedes-Benz E350. The contact stated while shifting between the lower gears, the vehicle would shift roughly resulting in the vehicle jerking while driving. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the transmission replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The contact was transferred to the NHTSA for assistance. The failure mileage was approximately 107,000.

NHTSA ODI 11448342

My car's windshield at first started to leak. I took the car to the dealer and was informed that leaky windshields are not covered by the warranty. I took no further action as we were still in a COVID restricted environment and the need for the car was low. As my company started to return to the office I have begun using the car more and have now observed that windshield adhesion to the frame has now deteriorated. The car has approximately 41K miles at which I would not expect the windshield to be unglued. I was also recently made aware that there is a similar problem affecting other MB 2020 vehicles, which I do not find to be a coincidence. My car will now require a full windshield replacement and MB is refusing to discuss it.

NHTSA ODI 11442224

The contact owns a 2016 Mercedes-Benz E350. The contact stated that there was an oil burning odor present inside and outside of the vehicle. The vehicle was taken to the local dealer who diagnosed that the engine drive belts were faulty, and corrosion was present on the motor mounts. The vehicle was not yet repaired. In addition, the HVAC system was faulty causing mold and mildew to build up inside the vehicle. The manufacturer was not yet notified. The failure mileage was 55,000.

NHTSA ODI 11440184

Re-Seal Upper Timing Covers of the cylinder head timing covers are seeping. 2016 E350 has less thank 19k on it. The fluids can potentially leak onto the roads causing a hazard, it is also a fire hazard, as well as an environmental issue. This was identified by Revolution Mercedes in Decatur, GA. After reading some forums, I have seen where others are having similar issues and believe this should be addressed.

NHTSA ODI 11435866

Started developing (April 2021) a rattle in car's roof along with occasional metal popping sound coming from rear of car. Continued to get worse. Then rattle stopped for a while and so did the metal popping sound. Now ( August, 2021)it sounds like there is a bolt loose in the sunroof area and the metal popping sound is really loud and I think coming from roof. Most of the time when car body twist, like going up a slight incline at an angle when entering a parking lot this incredible loud popping sound resonates throughout the entire car body. Played around on Mercedes website and it appears that Mercedes has problems with sunroof bolts coming loose. This is a safety defect -- if sunroof comes lose at 70 mph it is going to fly off and hurt or kill someone. Also strength of roof is compromised and if have accident where roof protection is needed it will probably fail.

NHTSA ODI 11428604

Tires have under 7000 miles. Traveling on I75 in Florida the car started to vibrate. I slowed down and was able to make it to a Mercedes dealership. The mechanic informed me that the cords in both rear tires had separated. I had the tires replaced which were not under any warrantee. I have the same tires on the front of the vehicle which I am very concerned about as the mechanic told me I was lucky the tires didn't explode. 245/40r18.

NHTSA ODI 11427733

The contact owns a 2016 Mercedes-Benz E350. The contact stated while driving at various speeds, the contact noticed there was water leaking inside the vehicle through the front windshield. The contact stated there was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed with the window seal needing to be replaced. The vehicle was not repaired. The contact was relating the failure to an unknown recall. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.

NHTSA ODI 11422350

MY 2016 MERCEDES E-350, WHICH I BOUGHT 2 YEARS AGO AS A CPO VEHICLE FROM A MERCEDES DEALER HAS A PROBLEM WITH THE E-PARKING BRAKE SYSTEM. I BROUGHT IT TO THE DEALER IN MARCH TO HAVE THIS REPAIRED, AND WAS TOLD THE ENTIRE PARKING BRAKE CABLE AND OTHER PARTS NEEDED REPLACEMENT. I ASSUMED THIS WAS A COVERED REPAIR, ESPECIALLY WITH THE EXTENDED WARRANTY GIVEN ON CERTIFIED VEHICLES, AND THE FACT THE CAR IS FAIRLY NEW AND HAS LESS THAN 50,000 MILES. HOWEVER THE DEALER SAID IT IS NOT COVERED BY MERCEDES AND WOULD COST ME OVER $2500 TO REPAIR. I CONTACTED MERCEDES SUPPORT DIRECTLY, BUT THEY WOULD NOT AGREE TO COVER THIS UNUSUALLY AND COSTLY REPAIR, AS THEY CLAIM (INCORRECTLY) THIS IS NORMAL WEAR AND TEAR, ALTHOUGH I NEVER HAD A PARKING BRAKE SYSTEM FAIL IN THE PAST ON ANY VEHICLE. THIS RAISES A) SERIOUS SAFETY ISSUES AS I CAN NO LONGER USE THE PARKING BRAKE, AND B) MERCEDES SHOULD BE OBLIGATED UNDER THEIR WARRANTY PROGRAM TO COVER THIS TYPE OF REPAIR. LOOKING ONLINE, I SEE OTHERS HAVE HAD SIMILAR PROBLEMS, SO THIS IS A KNOWN ISSUE WITH THIS MODEL AND YEAR OF VEHICLE. PLEASE HELP ME GET MERCEDES TO COVER THIS SAFETY NEEDED REPAIR AT THEIR COST, AS THEY SHOULD BE OBLIGATED. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11408469

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. MERCEDES-BENZ OF FORT MITCHELL (2100 DIXIE HWY, FORT MITCHELL, KY 41011, (859) 331-1500) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *DT

NHTSA ODI 11408071

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED PARK PLACE MOTORCARS DALLAS (6113 LEMMON AVENUE, DALLAS TX, 75209, (214) 526-8701) WAS CONTACTED AND CONFIRMED THAT PARTS WERE AVAILABLE REPLACED ON MAY 4TH, 2021. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11406483

ON HIGHWAY I FOUND STEERING WHEEL DOWN IS NOT WORKING.

NHTSA ODI 11405500

PANORAMIC ROOM IS MAKING A LOUD POPPING NOISE LIKE THE GLASS IS COMING APART FROM THE CAR. IT HAPPENS WHEN I MAKE A TURN OR GO UP AN INCLINE. THIS STARTED HAPPENING FOR NO REASON AND IS CONSISTANT. I HAVE READ ONLINE FORUMS WHERE ALOT OF PEOPLE ARE COMPLAINING OF THE EXACT ISSUE.

NHTSA ODI 11405423

RIGHT PASSENGER AIR BAG MALFUNCTION. PARKING BRAKE FAIL TO ENGAGE.

NHTSA ODI 11405089

THE DEALERSHIP STILL DOESN'T HAVE A REMEDY FOR TAKATA RECALL OVER 2 YEARS LATER

NHTSA ODI 11397143

ON 02/15/2019, I RECEIVED A LETTER FROM MERCEDES-BENZ USA, LLC, REGARDING MBUSA RECALL # 2019010001. THE LETTER ADVISED THAT "THE PASSENGER SIDE AIRBAG IN YOUR VEHICLE IS AFFECTED BY THIS RECALL BASED ON THE DEFECT DECISION OF TK HOLDINGS, INC. ('TAKATA')". IN THE TWO-YEAR PERIOD SINCE MY RECEIPT OF THE ORIGINAL LETTER, I HAVE RECEIVED NO FOLLOW-UP COMMUNICATIONS FROM THE MANUFACTURER REGARDING THIS ISSUE. I HAVE PROACTIVELY CONTACTED BOTH MERCEDES-BENZ USA AND MY LOCAL DEALERSHIP MULTIPLE TIMES, IN AN ATTEMPT TO OBTAIN SOME INDICATION AS TO WHEN THE RECALL WILL BE ADDRESSED, ONLY TO BE INFORMED THAT THE STATUS IS STILL "PENDING".

NHTSA ODI 11396237

WHEN I TRY TO PUT THE VEHICLE IN PARK THE CAR IS STUCK IN DRIVE OR REVERSE. IF THE CAR IS IN REVERSE OR IF THE VEHICLE IS IN DRIVE AND YOU USE THE GEAR SELECTOR TO PUT THE VEHICLE IN PARK OR CHANGE AND GEAR THE VEHICLE DOES NOT CHANGE THE GEAR. I BOUGHT THIS VEHICLE CERTIFIED PREOWNED FROM MERCEDES-BENZ DEALERSHIP IN JULY 2019 THE VEHICLE HAS LESS THAN 4000 MILES ON IT SINCE I BOUGHT IT CERTIFIED AND THIS ISSUE HAS OCCURRED. THIS IS A SAFETY ISSUE WHICH COULD HAVE INJURY AND OR DEATH. THE MERCEDES-BENZ DEALER IS STATING THERE WAS A FAULT CODE WITH THE SHIFTER ATTACHED TO THE STEERING WHEEL AND NEED TO REPLACE THE ENTIRE MODULE DUE TO AN ELECTRICAL FAULT. THE DEALERSHIP IS REFUSING TO HONOR DISREPAIR UNDER A SAFETY MAINTENANCE FROM THE MANUFACTURE. I HAVE ESCALATED THIS MATTER TO MERCEDES-BENZ EXECUTIVE RELATIONS. THIS ISSUE HAS BEEN ONGOING FOR THE PAST SEVERAL MONTHS SINCE LAST YEAR.

NHTSA ODI 11394574

2016 MERCEDES BENZ E400. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER WAS INFORMED THE PARTS TO REPAIR THE VEHICLE WERE NOT YET AVAILABLE. THE CONSUMER STATED THE REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. *JS *JS

NHTSA ODI 11372250

REAR WHEEL CRACKED AT THE BEAD. PARALLEL TO THE AXLE. RIGHT TO LEFT. THIS IS A RESULT OF FATIGUE. AFTER BEING IN THE AUTOMOTIVE BUSINESS THE MOST OF MY LIFE THIS IS NOT ABBUSE.

NHTSA ODI 11366897

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED MERCEDES-BENZ OF CHERRY HILL (2151 NJ-70, CHERRY HILL, NJ 08002; (856) 663-3200) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11366428

POWER STEERING MALFUNCTION

NHTSA ODI 11363608

THE AIR FROM AC VENTS SMELLS MOLDY AND OF MILDEWY ODOR.

NHTSA ODI 11351068

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAG). AFTER CONTACTING MERCEDES OF SOUTH ORLANDO LOCATED AT 4301 MILLENIA BLVD, ORLANDO, FL 32839, AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONTACT WAS CONCERNED THE MANUFACTURER HAD EXCEED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB

NHTSA ODI 11350980

PANOROMIC ROOF. ROOF MAKES CREAKING NOISE WHEN TURNING OR DRIVING ON UNEVEN OR ROUGH ROAD. NOISE SEEMS TO BE COMING FROM THE REINFORCEMENT PLATE BETWEEN PANOROMIC ROOF JOINT. THIS IS VERY NOTICIABLE, LUBING THE SUNROOF TRACK OR POSITON OF SUNROOF(CLOSE OR OPEN) DOES NOT REDUCE NOISE OR ISSUE.

NHTSA ODI 11344059