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What 65 owners told NHTSA about the 2016 Mercedes-benz CLA

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (65)Crash / fire / injury (8)Engine (15)Airbags (13)Body & structure (8)Electrical system (8)Steering (7)Fuel system (6)Transmission & drivetrain (5)Brakes (3)Visibility & wipers (3)Wheels (3)

1 of 65 complaints match · Body & structure · crash/fire/injury only · clear filters

Jul 26, 2018AirbagsBody & structureCrash1 injury1 death

"TAKATA RECALL" THE DRIVER WAS KILLED IN A CAR ACCIDENT ON MARCH 21ST 2018 AND THE CAR WAS ON A RECALL. THE ACCIDENT WAS AT OCKECHOBEE ROAD, MIAMI, FL WITH 11TH STREET. THE CAR WAS IN MOTION. THE DRIVER RECEIVED A LETTER FROM MERCEDES-BENZ IN NOVEMBER 2017 STATING THAT THE CAR HAD AN INSUFFICIENT ELECTRICAL GROUNDING IN THE STEERING COLUMN COMPONENTS AND THAT THIS COULD LEAD TO AN INADVERTENT DEPLOYMENT OF THE DRIVER AIRBAG CAUSING A RISK OF A POTENTIAL CRASH, BUT THAT UNFORTUNATELY THE REMEDY WAS NOT AVAILABLE YET. DESPITE OF THIS, THE DRIVER TOOK THE CAR TO A MERCEDEZ-BENS DEALER IN THE SAME MONTH, ON NOVEMBER 29TH 2017, AND NOTHING WAS MADE ABOUT THE PROBLEM. THE ACCIDENT WAS TRAGIC. IT WAS AT 2:40PM AND TWO MINUTES BEFORE 2:38PM THE DRIVER SPOKE TO HIS WIFE AND EVERYTHING WAS WELL. ALSO THE AUTOPSY DIDN'T SHOW ANYTHING WRONG WITH HIS HEALTHY CONDITIONS. HE WAS AN AMAZING FATHER, HUSBAND AND VERY CALM PERSON. A PART OF THE INVESTIGATIONS SHOWS THAT THERE IS NO BREAK MARKS ON THE FLOOR, WHICH SHOWS THAT THE DRIVE LOST THE CONTROL OF THE CAR. HIS SON (16) WAS IN THE CAR WITH HIM AND HAD A LOT OF INJURIES AND STILL IS RECOVERING. BECAUSE ALL OF THIS EVIDENCES, I BELIEVE THAT THE AIRBAG DEPLOYED ON HIS FACE CAUSING HIM TO LOOSE CONTROL OF THE CAR.

NHTSA ODI 11113952

Working with the data? Download all 65 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2016 Mercedes-benz CLA verdict →