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What 315 owners told NHTSA about the 2016 Mercedes-benz C-class Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (315)Crash / fire / injury (16)Engine (99)Fuel system (67)Electrical system (37)Body & structure (32)Visibility & wipers (23)Transmission & drivetrain (21)Steering (17)Brakes (9)Airbags (7)Wheels (7)

1 of 315 complaints match · Visibility & wipers · crash/fire/injury only · clear filters

May 30, 2025Visibility & wipers1 injury

While driving my 2016 Mercedes-Benz C300 on Route 12 in Utica, NY around 8:10 PM on May 29, 2025, the panoramic sunroof spontaneously exploded while in the tilted vent position. It sounded like a gunshot and sent glass raining into the cabin, causing multiple cuts to my hand, ear, arm, and lower back while I was driving. The shock nearly caused me to lose control of the vehicle. Conditions were clear and dry, around 60°F, and I was driving about 50–55 mph. I have reported the incident to Mercedes-Benz USA (Case #14443457). This is a serious safety hazard, and I am concerned about residual glass in the vehicle’s ventilation system and potential future injuries. I am also concerned about paint and interior damage from the explosion.

NHTSA ODI 11663900

Working with the data? Download all 315 complaints as CSV · fetched from NHTSA July 25, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2016 Mercedes-benz C-class Hybrid verdict →