Mar 5, 2024Transmission & drivetrain
The contact owns a 2016 Mercedes-Benz GTS. The contact stated that on several occasions while driving at various speeds, the vehicle started to lose motive power with the check engine warning light illuminated. Additionally, the contact observed a grinding noise emanating from the engine compartment, and a message appeared that the transmission had failed. The vehicle was restarted but the failure persisted. The vehicle was taken to a dealer where the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,000.
NHTSA ODI 11575491
Aug 30, 2022Transmission & drivetrain
The contact owns a 2016 Mercedes-Benz AMG GT. The contact received notification of NHTSA Campaign Number: 21V478000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and performed an inspection and verified that the carbon-fiber driveshaft needed to be replaced; however, the dealer confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA ODI 11482052
Apr 4, 2021Transmission & drivetrain
DRIVING ON THE INTERSTATE AND HEARD 2-3 LOUD POPS, CAR WAS IN MOTION AND LOSS POWER AND WOULD NOT ACCELERATE. LUCKY THERE WAS NO OTHER CARS ON THE INTERSTATE AT THE TIME, CAR WILL START BUT WILL NOT MOVE. HAD IT TOWED TO THE NEAREST MERCEDES DEALERSHIP AND THEY SAID IT WAS THE 2 PIECE DRIVESHAFT THAT CAME APART. THE DEALERSHIP SAID THERE WAS A RECALL BUT ITS NOW CLOSED, AND WOULD NOT REPAIR IT
NHTSA ODI 11406344