What 145 owners told NHTSA about the 2016 Lincoln Mkx

NOTHING HAPPENED YET ...TRYING TO SALE THE UNIT BUT CANT BECAUSE THE RECALL HAS NO FIX YET

NHTSA ODI 11354052

THE BATTERY WILL DISCHARGE AFTER THREE TO FIVE DAYS WITHOUT STARTING. THE DEALER HAS BEEN UNABLE TO LOCATE THE BATTERY DRAW AFTER SEVERAL VISITS. THE BATTERY WAS REPLACED ON THE FIRST VISIT TO THE DEALER SERVICE DEPARTMENT BUT DID NOT RESOLVE THIS ISSUE.

NHTSA ODI 11353291

I'M NOT SURE IF THIS IS CONSIDERED A DESIGN FLAW, BUT I DO CONSIDER THIS A SAFETY ISSUE. WHILE DRIVING, I HAVE REACHED OVER TO PRESS THE BUTTON TO TURN ON MY RADIO AND MY CAR HAS TURNED OFF AND I HAVE TO COME/ROLL TO A COMPLETE STOP TO RESTART THE CAR. AFTER THIS HAPPENED A FEW TIMES, I REALIZED I WAS PRESSING THE BUTTON LOCATED NEXT TO THE RADIO BUTTON. THE BUTTON I WAS PRESSING WAS THE START/STOP BUTTON. LUCKILY I HAVE DONE THIS WHILE DRIVING AROUND MY SMALL TOWN, BUT IT WOULD CAUSE AN ACCIDENT IF THIS HAPPENED ON A 4-8 LANE HIGHWAY. IN ORDER TO MAKE SURE THIS DOES NOT HAPPEN AGAIN, NOW I CONSCIOUSLY LOOK OVER BEFORE I TURN ON MY RADIO WHICH MEANS I TAKE MY EYES OFF THE ROAD FOR A FEW SECONDS. I WISH I COULD HAVE BEEN AWARE OF THIS WHEN I BOUGHT CAR TO AVOID THIS EVER HAPPENING. I AM PROVIDING A PICTURE TO SHOW THE SETUP OF THE BUTTONS. THIS OCCURRED AFTER I PURCHASED MY VEHICLE IN 2017, BUT I HAPPENED UPON THIS WEBSITE AND FELT THIS WARRANTED A COMPLAINT.

NHTSA ODI 11351125

BREAK FLUID COMPLETELY GONE ALL OF A SUDDEN AND BREAKS NOT FUNCTIONING. THE BREAK WENT ALL THE WAY IN WITH OUT ANY RESISTANCE WHILE DRIVING. *TR

NHTSA ODI 11331235

TL* THE CONTACT OWNS A 2016 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V809000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOWLING GREEN LINCOLN AUTO SALES (1079 N MAIN ST, BOWLING GREEN, OH 43402) WAS CONTACTED AND INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED PARTS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATES THAT REPAIRS FOR THE RECALL HAVE BEEN COMPLETED. *DL

NHTSA ODI 11326497

WHILE DRIVING ON CITY STREETS, THE ENGINE UNEXPECTEDLY QUIT AND THE GEARS SWITCHED FROM DRIVE TO NEUTRAL ON ITS OWN. THIS HAS HAPPENED 5 TIMES SO FAR. IT IS DANGEROUS AND COULD BE LIFE THREATENING.

NHTSA ODI 11320937

TL* THE CONTACT OWNS 2016 LINCOLN MKX. THE CONTACT STATED THAT THE VEHICLE LIFTGATE INADVERTENTLY CLOSED TRAPPING HER. THE CONTACT STATED THAT THE FAILURE PREVIOUSLY OCCURRED TWICE AND OTHERS WERE ABLE TO ASSIST HER. HOWEVER, THIS TIME SHE WAS BY HERSELF AND WHEN THE LIFTGATE CAME DOWN, SHE SUSTAINED A BROKEN HIP AND FEMUR WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO BOULEVARD FORD LINCOLN OF LEWES (18443 COASTAL HWY, LEWES, DE 19958) WERE THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE MANUFACTURER ENGINEER WAS UNABLE TO DIAGNOSE THE FAILURE ALSO. IN ADDITION, THE CONTACT STATED THAT THE SIDE VIEW MIRROR READJUST INDEPENDENTLY WHILE IN REVERSING OUT OF HER DRIVEWAY. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHERE THE REVIEW MIRROR WAS READJUSTED HOWEVER THE FAILURE RECURRED WHILE DRIVING AND THE CONTACT WAS UNABLE TO VIEW THE LANES. THE CONTACT ALSO STATED THAT A RECALL NOTIFICATION WAS RECEIVED FOR NHTSA CAMPAIGN NUMBER: 19V809000 (ELECTRICAL SYSTEM) HOWEVER, PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VIN TOOL CONFIRMS PART NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000.

NHTSA ODI 11318773

EXITED OFF FREEWAY BRAKE PEDAL POPPED AND WENT ALL THE TO THE FLOOR. I HAD NO BRAKES! RIGHT FRONT BRAKE LINE SPLIT, LOSS OF BRAKE FLUID AND LOSS OF BRAKES!!! THIS IS A HUGE SAFETY ISSUE, IF THIS WOULD HAVE HAPPENED 3 MINUTES SOONER, I WOULD HAVE BEEN GOING 70-80 MPH. THIS SHOULD BE UNDER A RECALL!

NHTSA ODI 11317125

CAR IS GETTING CARBON MONOXIDE IN THE CABIN OF THE CAR WITH A STRONG SULFUR SMELL, ESPECIALLY AFTER HARD ACCELERATION. CAR IS BACK AT LINCOLN FOR THE SECOND TIME TRYING TO REPAIR THE PROBLEM. I BELIEVE THE CAR IS BACK DRAFTING THE FUMES INTO THE CAR AT THE REAR OF VEHICLE.

NHTSA ODI 11311789

I RECEIVED A RECALL NOTICE FROM LINCOLN DESCRIBING THE SAFET ISSUES IN DECEMBER OF 2019. SINCE THEN MY CAR WAS NEVER RECALLED FOR THE SAFETY RECALL REPAIR. SAFETY RECALL 19S/41 / NHTSA RECALL 19V-809

NHTSA ODI 11309513

WHEN LOADING GROCERIES IN THE TRUNK OF THE SUV, I HAD KEYS IN MY POCKET AND MY 8 YEAR OLD WAS LEANING OVER IN THE TRUNK PUTTING THE BAGS IN THE BACK- HER FEET WERE UNDER NEATH THE BACK OF THE CAR AND THE TRUNK STARTED CLOSING BC I WAS WITHIN RANGE FOR THE HANDLESS ENTRY (WHERE YOU WAVE YOUR FOOT UNDER THE REAR OF THE CAR FOR THE TRUNK TO OPEN) THE TRUNK STARTED CLOSING WITH HER LEANED INTO THE BACK OF THE VEHICLE... I TRIED TO GRAP THE TAILGATE TO GET IT TO STOP AND OPEN BACK UP, IT DIDN'T!!!! IF I HAD NOT OF ACTED SO QUICKLY AND GRABBED HER, THE TRUNK WOULD HAVE SHUT ON HER! THIS IS A MAJOR DANGER AND COULD NOT HAVE TURNED OUT OK!!! THERE NEEDS TO BE A SAFETY FEATURE WHERE IF YOU TOUCH IT TAILGATE IT STOPS CLOSING AND OPENS BACK UP

NHTSA ODI 11279506

VEHICLE INFORMATION SYSTEM DISPLAYS DRIVE CONTROL MALFUNCTION HAVE SERVED.

NHTSA ODI 11258740

IN MAY AND JUNE OF 2019 ON 2 DIFFERENT OCCASIONS, OUR 2016 LINCOLN MKX IGNITION 'TURNED OFF' ON ITS OWN WITHOUT ANY INPUT BY THE DRIVER WHILE USING CRUISE-CONTROL ON A CROWDED HIGHWAY GOING 75 MPH! WHEN IT OCCURRED, A TEXT MESSAGE WAS DISPLAYED SUPERIMPOSED OVER THE TACHOMETER THAT READ: 'CAUTION: IGNITION TURNED OFF'. FORTUNATELY, WHEN IT TURNED OFF, THE CAR AUTOMATICALLY SHIFTED INTO 'NEUTRAL' INSTEAD OF 'PARK', WHICH IT DOES AUTOMATICALLY WHEN THE IGNITION SWITCH IS USED TO TURN THE CAR 'OFF'! AFTER IT SHUT OFF, WE COASTED IN 'NEUTRAL' WITHOUT POWER BRAKES OR POWER STEERING WHILE SURROUNDED BY MACK TRUCKS AND OTHER CARS. THANK GOD THERE WAS A SHOULDER ON THE ROADWAY WHERE WE COULD SAFELY PULL OVER. BEFORE WE COULD ATTEMPT TO RESTART THE CAR, WE HAD TO COAST TO A COMPLETE STOP, PUT THE CAR IN 'PARK', DEPRESS THE BRAKE PEDAL, AND PRESS THE IGNITION BUTTON. HAD WE BEEN IN A WORK-ZONE W/CONCRETE BARRICADES AND NO SHOULDER, WE COULD HAVE BEEN RUN OVER/KILLED BY A MACK TRUCK AND/OR OTHER CAR(S) APPROACHING FROM BEHIND AT HIGH SPEEDS. THE SERVICE MANAGER AT OUR LINCOLN DEALERSHIP SAID THEY HAVE NEVER HEARD OF THIS OCCURRENCE, BUT WE EASILY FOUND TWO (2) WEBSITES DISCUSSING THIS ISSUE REGARDING THE MKX. WE CAN ONLY WONDER HOW MANY PEOPLE MAY HAVE ALREADY DIED WITH NO EXPLANATION ABOUT WHY THEY WERE AT A FULL STOP ON A BUSY HIGHWAY. BECAUSE WE RESTARTED THE CAR, THE SERVICE MANAGER SAID THE "ERROR" HISTORY IN THE COMPUTER WAS ERASED - BAD PROGRAMING! BOTH TIMES OUR INCIDENTS HAPPENED, WE HAD BEEN DRIVING ABOUT AN HOUR ON THE HIGHWAY. THE CAR HAS BEEN 'IN THE SHOP' AT THE DEALERSHIP FOR 2 WEEKS, AND WE ARE STILL AWAITING AN EXPLANATION AND FIX. I'M NOT SURE I'LL EVER FEEL CONFIDENT/SAFE ENOUGH TO DRIVE IT AGAIN!

NHTSA ODI 11223016

THE MOTOR HAS TOTALLY GONE DEAD IN HEAVY TRAFFIC 5 TIMES. THE 1ST 3 TIMES THEY SHOWED UP ON THE INSPECTION AND A PART WAS REPLACED. AN INSPECTION THE LAST 2 TIMES SHOWED NOTHING. WHEN THE ENGINE STOPS, I PRESS N, THEN START AND IT RUNS, THEN D AND IT GOES AGAIN. MEANWHILE, TWICE ON HWY 80 AROUND CHICAGO IN BUMPER-TO-BUMPER TRAFFIC AT 70 MPH, CARS ARE SLAMMING ON THEIR BRAKES AND HONKING. 1. WHAT ACTION BEYOND THE DEALER NEED I TAKE? 2. MY INSURANCE WILL NOT COVER A MULTI-CAR ACCIDENT FROM A DEFECTIVE CAR UNDER WARRANTY. WHO DOES? 3. IF THE PROBLEM IS NOT CORRECTED HOW DO I GET A NEW ONE FROM LINCOLN? IT IS A GREAT CAR WITH ABOUT 33,000 MILES. I PREFER KEEPING IT. MY DAUGHTER SAID WHEN IT HAPPENED TO HER, SHE HAD JUST TURNED ON THE RADIO. PERHAPS IT IS AN ELECTRICAL OR COMPUTER DEFECT. TO MY KNOWLEDGE, THE DEALERSHIP HAS TAKEN NO ACTION TO CONTACT LINCOLN HEADQUAQRTERS. IT HAPPENED 3 TIMES OVER A 2 DAY PERIOD IN OCT. 2017, (REPAIRED) ONCE IN OCT. 2018 AND ONCE IN MAY 2019.

NHTSA ODI 11219366

WE JUST DESCRIBED THIS DANGEROUS, 5 TIMES MALFUNCTION IN A PREVIOUS NOTICE, TODAY. MY ADDRESS IS LISTED SLIGHTLY INCORRECT AND THE 1ST MALFUNCTION WAS OCT 7, 2017, NOT THE 2016, I SEE THAT WAS LISTED. IT WAS PURCHASED IN 2016. THE SPEEDS WERE DIFFERENT. 70 TWICE, 55 TWICE AND 50 ONCE. THE 70'S WERE IN HEAVY TRAFFIC ON HWY 80 AROUND CHICAGO. *TR

NHTSA ODI 11219371

3/8/19 RIGHT FRONT BRAKE LINE AT THE CALIPER SPLIT AT 51,000 MILES, COMPLETE LOSS OF FLUID AND BRAKES WHILE DRIVING IN THE CITY. WAS NOT A COVERED REPAIR BY THE DEALER. 5/24/19 LEFT FRONT BRAKE LINE JUST FAILED AT 56,000 MILES. AGAIN A COMPLETE LOSS OF BRAKE FLUID AND BRAKES WHILE DRIVING IN THE CITY.VEHICLE IS CURRENTLY AT THE DEALER.

NHTSA ODI 11210287

ON 5/11/19, I WAS DRIVING ABOUT 50MPH WHEN THE ENTIRE DASH WENT DARK, WHICH ALSO CAUSED THE ENGINE TO STOP RUNNING (WITH 3/4 TANK OF GAS) AS I LOOKED AT AN 'ALL POWER OFF' DISPLAYED IN THE INFORMATION AREA OF THE DASH (THAT NORMALLY DISPLAYS THE TRIP MILEAGE INDICATOR). I IMMEDIATELY PRESSED THE EMERGENCY FLASH BUTTON WHICH WORKED. FORTUNATELY, I WAS IN THE RIGHT HAND LANE AND HAD ENOUGH SPEED TO SIMPLY COAST TO A SAFE AREA ON THE RIGHT SHOULDER. WITH THE ENGINE NOT RUNNING, I FELT I HAD ONE CHANCE TO USE THE POWER BRAKE PEDAL TO STOP THE CAR. HAD THIS OCCURRED IN A DIFFERENT PLACE, MY ENTIRE FAMILY COULD HAVE BEEN KILLED AND NO ONE WOULD HAVE KNOWN THE REASON WAS DUE TO 'CAR FAILURE'. I LOOKED ON THE INTERNET AND FOUND A NUMBER OF COMPLAINTS ABOUT THE ENGINE JUST STOPPING THAT HAVE BEEN DOCUMENTED WITH CASES SENT TO NHTSA. THEIR FRUSTRATION IN SUMMARY IS THIS: THE SERVICE DEPARTMENT SAYS THEY CAN'T REPRODUCE THE PROBLEM. TO BE CLEAR; I JUST RECEIVED A CALL FROM MY LINCOLN DEALERSHIP ON 5/15/19, AS THE SERVICE REP SAID THEY CAN'T FIND A COMPUTER ERROR CODE FOR THE PROBLEM, AND THERE IS NOTHING ELSE THEY CAN DO AT THIS POINT IF THEY CAN'T REPLICATE THE PROBLEM. AT THIS POINT, I BELIEVE THAT IF YOU SEE SOMETHING FAIL, AND DON'T RESOLVE IT, YOU'LL SEE IT AGAIN. THEREFORE, I DON'T TRUST THIS CAR AS SAFE TO DRIVE. IT IS NOT AN ACCEPTABLE OPTION TO HEAR THAT YOUR SERVICE DEPARTMENT CAN'T REPRODUCE THE PROBLEM. THIS MAY REQUIRE YOUR DESIGN ENGINEERS TO BE INVOLVED. THE QUESTION IS SIMPLE, 'WHAT ITEMS CAN CAUSE THE COMPUTER TO 'ALL POWER OFF'. NO MIDDLE GROUND HERE AS IT IS A LIFE THREATENING ISSUE THAT I JUST LIVED THROUGH.

NHTSA ODI 11207822

ON OR ABOUT AUGUST 2017, WHILE DRIVING I NOTICED EXHAUST FUMES COMING INTO INTERIOR OF 2016 LINCOLN MKX SUV WHICH SMELLED BAD AND MADE EYES WATER. TOOK CAR TO DEALERSHIP FOR THE PROBLEM: 1. THEY FOUND THAT REAR WELD SEAMS BEHIND LEFT AND RIGHT TAIL LIGHTS WERE CRACKED AND ALSO WELD SEAMS BELOW LEFT AND RIGHT TAIL LIGHTS WERE CRACKED. 2. RUBBER GROMMET WAS MISSING (HOLE) BEHIND LEFT TAIL LIGHT, REAR AIR VENT ON RIGHT SIDE BEHIND TAIL LIGHT WAS NOT WORKING. 3. DEALER SEALED WELD SEAMS ON BOTH SIDES, (LT & RT) INSTALLED BLACK TAPE OVER GROMMET HOLE WITH SEALANT AND REPLACED RIGHT REAR VENT. 4. THEN PRESSURE TESTED INTERIOR FOR LEAKS.

NHTSA ODI 11171216

ON OR ABOUT 10/22/18, TOOK SUV TO DEALERSHIP FOR SCHEDULED MAINTENANCE. MECHANIC FOUND THAT SUV NEEDED FRONT BRAKES. 1. FRONT ROTORS WERE MACHINED AND NEW BRAKE PADS INSTALLED. ABOUT A WEEK LATER; AS I APPLIED BRAKES CAR STARTED MAKING GRINDING NOISE, NOISE IS INTERMITTENT AND SOUNDS LIKE IT IS COMING FROM FRONT BRAKES. 11/29/18 - TOOK SUV BACK FOR FRONT BRAKE INTERMITTENT NOISE; ROTORS WERE REPLACED AND BRAKE PADS WERE REPLACED. ABOUT A WEEK OR TWO LATER, I START GETTING SAME INTERMITTENT BRAKE NOISE (GRINDING). 1/3/19 - I TOOK SUV BACK TO DEALERSHIP FOR BRAKE NOISE, MECHANIC TEST DROVE SUV AND COULD NOT DUPLICATE NOISE. (DID NOT PUT CAR ON LIFT). SERVICE MANAGER RODE WITH ME AND COULD NOT DUPLICATE NOISE. AS I WAS LEAVING DEALERSHIP, BRAKES MADE NOISE AGAIN AND HAS BEEN MAKING NOISE EVER SINCE. NEW BRAKES SHOULD NOT MAKE GRINDING NOISE.

NHTSA ODI 11171219

THE SUV PTO OR POWER TRANSFER UNIT OVER HEATS LEAKS GEAR OIL AND BURNS ON EXHURST PIPES. HAVE TO PULL OVER TO BREATHE AND LET COOL DOWN. DEALER SAYS IT IS A SEALED UNIT AND SHOULD NOT LEAK. NO WAY TO SERVICE UNIT SO YOU HAVE TO REPLACE FOR OVER $2400 DOLLARS

NHTSA ODI 11144491

CARBON DIOXIDE COME INTO CAB EVERY TIME YOU PRESS ON GAS.I HAVE CARBON DIOXIDE MONITORS TO PROVE IT HAPPENS LINCOLN HAS TRIED TO FIX IT 3 OR 4 TIMES .THERE ANSWER ,THEY CANNOT FIX PROBLEM THIS PROBLEM HAS SHOWED UP IN OTHER VEHICLES . THE ENGINE IS 6 CYLINDER MODEL

NHTSA ODI 11132256

TL* THE CONTACT OWNS A 2016 LINCOLN MKX. WHILE OPENING THE PANORAMIC SUN ROOF, THE CONTACT DETECTED TWO CRACKS ON THE INSIDE OF THE GLASS. THE VEHICLE WAS TAKEN TO LINCOLN SOUTH COAST (1405 AUTO MALL DR, SANTA ANA, CA 92705, (855) 711-9224) WHERE THE CONTACT WAS INFORMED THAT A ROCK STRUCK THE SUN ROOF GLASS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000.

NHTSA ODI 11128706

MULTIPLE TIRE PRESSURE LOSS WITH AS MUCH AS A 25 PSI DIFFERENTIAL . CONSTANT PROBLEM

NHTSA ODI 11102384

WHILE DRIVING HIGHWAY SPEEDS OF 65-70 MPH I CAN HEAR AIR COMING FROM THE TOP OF THE WINDOW WHERE THE FELT MEETS THE WINDOW. UNABLE TO PUT HAD AT WINDOW TO SEE IF AIR CAN BE FELT COMING OUT WINDOW WHILE DRIVING.

NHTSA ODI 11100614

TL* THE CONTACT OWNS A 2016 LINCOLN MKX. WHEN THE VEHICLE WAS STARTED, SMOKE APPEARED UNDER THE HOOD OF THE VEHICLE. THE CONTACT NOTICED THAT THERE WAS A COOLANT LEAK UNDERNEATH THE FRONT OF THE VEHICLE, AND THE RADIATOR AND RESERVOIR CONTAINERS WERE EMPTY. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.

NHTSA ODI 11089559