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What 85 owners told NHTSA about the 2016 Lexus RX 350h

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (85)Crash / fire / injury (13)Brakes (12)Transmission & drivetrain (11)Airbags (10)Body & structure (9)Electrical system (9)Engine (9)Visibility & wipers (7)Speed control (5)Fuel system (4)Steering (3)

2 of 85 complaints match · Body & structure · crash/fire/injury only · clear filters

Dec 20, 2017AirbagsBody & structureEngineCrash3 injuries

AUTO ACCIDENT / OTHER DRIVER FAULT- 20 + MILES PER HOUR IN MOTION FRONT END COLLISION/ IMPACT . FRAME DAMAGE TO BOTH SIDES OF SUV. TOTAL 3 PASSENGERS. NO AIRBAGS DEPLOYED ON FRONT DRIVER. NO AIRBAGS DEPLOYED AT ALL.

NHTSA ODI 11055748

Oct 2, 2016AirbagsBody & structureSeatsCrash

WHILE DRIVING AT 30-35 MILES PER HOUR I HIT A MINI VAN FROM BEHIND IN STOP AND GO TRAFFIC. MY LEXUS AT THIS POINT HAD 2500 MILES WAS 3 MONTHS OLD AND I WAS DRIVING ALONE WITH NO PASSENGERS. WHEN I HIT THE OTHER VEHICLE EVERY AIRBAG (AROUND 12) DEPLOYED WHICH IN CONJUCTION WITH SEEMINGLY MINOR EXTERIOR DAMAGE RESULTED IN THIS BRAND NEW CAR BEING TOTALLED.

NHTSA ODI 10911024

Working with the data? Download all 85 complaints as CSV · fetched from NHTSA July 21, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2016 Lexus RX 350h verdict →