What 17 owners told NHTSA about the 2016 Lexus Nx300

The contact owns a 2016 Lexus NX 300H. The contact stated that the brake pedal was soft and had low performance. The contact stated that while his wife was driving at an undisclosed speed, the brake pedal was depressed, and the vehicle was slow to respond. The message “Braking Power Low - Visit the Dealer” was displayed. The vehicle was taken to the local dealer, and the contact was informed that there was a fee for a diagnostic test. The vehicle was not diagnosed or repaired. The contact contacted another local dealer, Lexus Service of Glendale (1221 S Brand Blvd, Glendale, CA 91204). The manufacturer was contacted and informed the contact that the vehicle was previously repaired under Manufacturer Recall: 21L302; for the brake booster assembly and brake booster pump assembly. The failure mileage was approximately 150,000.

NHTSA ODI 11749559

The ABS actuator failed. It is available for inspection upon request. The brakes frequently failed, often requiring the brake pedal to be pressed fully to the floor to stop the vehicle, causing severe jolting and near collisions. This created a life-threatening risk to me, my child, and other drivers on the road. A certified Lexus dealership replicated the brake failure issue multiple times during a test drive and confirmed the defective ABS actuator. A trusted local mechanic also identified faulty components, including the master cylinder and spray-painted calipers. The vehicle has been inspected by the certified Lexus dealer and an independent mechanic. There has been no involvement from police or insurance representatives to date. Recently purchased used at 107k. From the initial test drive before purchase, the brakes felt unsafe. Dealer replaced front brake pads. After purchase, the brake pedal often required full depression to stop the vehicle especially during drives longer than 30 minutes.

NHTSA ODI 11675669

My brakes have stopped working twice. Each time I'll stop driving for a day and it's normal again. When it happens my brakes feel very loose and I can't control the direction of my car. I have to pump multiple times and/or press all the way to the floor to even begin to feel it begin to brake. I've had my car checked out and nothing was physically wrong with it.

NHTSA ODI 11527700

Upon entering a parking lot yesterday and heading down a small ramp my 2016 Lexus NX 200 spontaneously accelerated and even with my foot on the brake did not stop. I was unable to control my car and ending up hitting a tree. All of the airbags deployed; the windshield cracked; the body of the car was severely damaged and I suffered injuries. The car was brought to a body shop and is available for inspection. Fortunately, no other cars were in the parking lot and no one else was hurt. The car will be inspected over the next few days. There weren't any warning signs. I cannot say for sure what mechanical failure occurred to cause the accident, but there was clearly a mechanical failure as the acceleration was beyond my control.

NHTSA ODI 11443883

TL* THE CONTACT OWNS A 2016 LEXUS NX300H. WHILE THE CONTACT'S WIFE WAS DRIVING 55 MPH, THE VEHICLE SUDDENLY STOPPED WITHOUT THE DRIVER APPLYING THE BRAKES. THE VEHICLE STARTED SPINNING AND, WHEN IT STOPPED, WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNSURE IF ANY WARNING INDICATORS WERE ILLUMINATED PRIOR TO THE FAILURE. THERE WERE NO INJURES. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE BRAKE OR AIR BAG FAILURE. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE VIN WAS UNAVAILABLE.

NHTSA ODI 11032744