What 32 owners told NHTSA about the 2016 Land Rover Lr4 (7 Seat)

Driving on interstate 69 in indiana and car caught on fire

NHTSA ODI 11723866

The contact owns a 2016 Land Rover LR4. The contact stated that while driving at 75 MPH the low coolant warning light was illuminated, the steering wheel became difficult to maneuver, the brake pedal was depressed and traveled to the floorboard without stopping the vehicle. The vehicle was shifted to neutral, and the start/stop button was depressed in order to stop the vehicle. The vehicle was towed to the dealer where it was diagnosed with cracks in the coolant and fuel systems that caused a leak and needed replacement. The coolant reservoir tank and fuel flange was replaced however the low coolant warning light and other lights were still on. The vehicle was then taken to a certified Land Rover repair facilities were the mechanic informed her that the coolant tank was not replaced but sealant was placed on the cracks. The independent mechanic replaced the coolant reservoir along with the brakes that the dealer that the dealer had install backwards. The contact stated that the low coolant warning light was still illuminated and that neither facilities could remedy the issue. The contact state that she received a notice for NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline). The dealer was contacted and informed her that there was no recall for her vehicle. The contact stated that the manufacturer was notified and informed her to contact the dealer to schedule a recall repair appointment. The contact stated that while waiting for the dealer to verify the recall, she was driving at 75 MPH, when the power steering and braking capability was lost with smoke and fire coming from the engine compartment. The contact stated she pulled over and her and her child exited the vehicle without injury. The fire and police department were contacted. The fire department extinguished the flames. A police report was not filed. The vehicle was towed to the dealer where it sat for several months without repairs. The failure cause was not diagnosed or repaired. The vehicle was still at the dealer . The insurance company was contacted and stated that the manufacturer was responsible to repair the vehicle. A case was opened with the manufacturer. The approximate failure was 73, 000.

NHTSA ODI 11605899

• Ask the customer (and document verbatim) what occurred or what the alleged defect is? I attempted multiple times to have Land Rover complete Safety Recall N623 – NHTSA Recall Number 21V-635 on my 2016 Land Rover LR4 -Gasoline Fuel Tank Flange Assembly Crack. A number of the Land Rover dealerships stated that no recall existed. After multiple attempts to confirm this recall was required for my vehicle, I was able to schedule the repair at Land Rover Cary. I reduced driving the vehicle to only minimal driving requirements while I was awaiting the recall requirement. The recall repair was canceled twice after I drove to Cary from Pinehurst, NC due to a lack of service technicians. I was driving to the dealership this third time for the repair when the fire occurred in the vehicle. I was driving to the dealership, for this recall repair, when a number of warnings flashed on the driving display. Smoke began to bellow out of the vehicle. I put on my hazards and pulled off the main highway and onto the shoulder. I turned the ignition off, exited the vehicle, and opened the hood to observe the engine bay. There were flames shooting out of the engine compartment. I went to grab my extinguisher and called 911. The flames died down rapidly. I could see that the fire melted a number of components on the bottom of the engine causing oil to spray all over. I would like to add that the driveway to my home sits at about a 30-degree incline and I typically park with the vehicle pointing down towards the nose. I wonder if the slow gas leak traveled down the vehicle towards the engine and saturated the parts with gasoline causing this issue.

NHTSA ODI 11555274

I exited the highway and the vehicle was smoking. I traveled another 100 feet and the vehicle completely shut off. Smoke was pouring out of the engine compartment. I exited the vehicle and about a minute later the vehicle caught fire.

NHTSA ODI 11435852

MY 16 YEAR OLD SON WAS DRIVING THE 2016 LR4 THAT WE PURCHASED "PRE-CERTIFIED" LESS THAN 3 WEEKS AGO FROM FIELD'S LR IN NORTHBROOK ILLINOIS. GOING 68 ON THE HIGHWAY, THE WHEEL STARTED TO LOCK UP, THE GAS PEDDLE FAILED, AND SMOKE STARTED COMING THROUGH THE VENTS. HE WAS ABLE TO KEEP A COOL HEAD FOR A NEW DRIVER AND GET TO SIDE OF ROAD BY SHEER LUCK THAT THE ROAD VEERED TO THE LEFT. ONCE IN PARK MORE SMOKE CAME THROUGH VENTS AND HE AND HIS FRIEND JUMPED OUT AND RAN, WHILE THE ENGINE CONTINUED TO CATCH FIRE AND EVENTUALLY BLOW UP, AS SHOWN IN THE VIDEO BELOW. POST EXPLOSION PICTURES ATTACHED TOO.

NHTSA ODI 11222702

BODY ELECTRICAL: HATCH FAILED TO STAY OPEN AND STRUCK MY HEAD CAUSING A CONCUSSION ON 06/15/2017. ACCORDING TO LAND ROVER ANNAPOLIS MARYLAND, THERE IS NO RECALL FOR THIS ISSUE. ISSUE DOCUMENTED AS FOLLOWS BY LAND ROVER ANNAPOLIS, MD: REAR HATCH STRUTS WEAK, REPAIR: REPLACE BOTH REAR HATCH STRUTS AND CHECK ALIGNMENT OF HINGES AND STRIKER.

NHTSA ODI 11004037

I HAD A 2011 LAND ROVER LR4 WITH MAJOR ISSUES THE CAR WAS TAKEN BACK BY THE DEALERSHIP ONLY A YEAR AND A HALF AFTER PURCHASE, DUE TO LEMON LAW. THE DEALERSHIP REPLACED THE CAR WITH A 2016 LR4 DUE TO THE MANY AND CONTINUED ISSUES. ONLY 6 MONTHS AFTER GETTING THE NEW LR4 THE CAR RANDOMLY CAUGHT FIRE IN THE SCHOOL PARKING LOT WHILE STATIONARY. THE CAR WAS OUT OF SERVICE FOR OVER THREE WEEKS AND AFTER ONLY A FEW DAYS OF GETTING THE CAR BACK THE PARTS THAT WERE REPLACED BY THE SERVICE DEPARTMENT ARE NOT WORKING PROPERLY. I AM AFRAID THE CAR MAY CATCH FIRE AGAIN. I AM CONCERNED THE CAR IS STILL A FIRE HAZARD AND THE SAFELY OF THE CAR OVERALL, BEING 5 MONTHS PREGNANT WITH TWO SMALL CHILDREN DO NOT FEEL SAFE DRIVING IT. THE DEALERSHIP CANNOT LOOK AT THE CAR FOR MORE THAN 2 WEEKS AND SO I WILL BE WITHOUT A CAR UNTIL THEN AND UNTIL A DIAGNOSIS AND REPAIR CAN BE DONE. I HAVE ADDRESSED THESE MAJOR SAFELY CONCERNS WITH LAND ROVER CORPORATE BUT GET NOWHERE. I HAVE LET THEM KNOW THAT AT THIS POINT THE RISK IS TOO GREAT TO CONTINUE WITH THE CAR AND THEY NEED TO TAKE THE CAR BACK, I AM NOT ASKING TO BE COMPENSATED FOR THE MANY MANY INCONVENIENCES I HAVE EXPERIENCED OVER THE PAST 2 AND A HALF YEARS, BUT THAT I JUST NEED TO BE IN A CAR THAT IS SAFE FOR ME AND MY FAMILY AND THAT IS NOT A LAND ROVER PRODUCT! ANY HELP YOU COULD OFFER WOULD BE APPRECIATED! REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10934740