What 130 owners told NHTSA about the 2016 Kia Sportage Hybrid Hev

Vehicle recall was addressed, yet problem persisted which was an engine oil leak/burn. Oil continued to leak/burn and caused engine problems. Cylinder 1 misfire was most recent, lost of acceleration, a/c failure, burning of engine coolant. All regular maintenance has been performed, 2nd set of new spark plugs within 12 months were installed a week ago. I have spent over $500 in the last few months alone trying to "maintain" my vehicle. Mechanic also stated these failures could lead to catalytic converter damage/failure. I have asked dealership & Kia separately to facilitate this repair before total failure to ensure my safety. They refused. Vehicle finally had the engine failure while driving in the center lane at highway speed on I95, this put my life in danger and Kia did not seem to think that was important. My vehicle had to be towed to a dealership at my expense, a rental car is at my expense and I have no ETA on when it would even go through diagnostic testing. I feel that Kia owes me a full system repair and ensures that the vehicle is up to date and safe to drive.

NHTSA ODI 11546879

This car was driven by a 17 year old high school student. Car with high oil consumption engine resulting in engine seizure 4/2022. Engine unseized and consumption of 1qt oil every 1,000 miles deemed "within normal limits" per Kia of America policy (Ganley Kia in Mentor Ohio). Kia corporate offices contacted with no resolution. From 4/2022 to 8/2023, car was driven only 2.5 non freeway miles to high school and home. It continued to consume oil resulting in adding and checking oil weekly despite low mileage driving. The car finally developed a lower engine knock at complete engine failure 8/2023. We sold it to [XXX] for $700.00. The manufacturer (Kia) of the car is fully aware of the defective engine design, the high oil consumption, and potential eventual engine failure. The car has poor resale and trade in value. Kia should be investigated for safety and ethical concerns. We were lucky there was not a fire, an accident, or a fatality. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11544642

The contact owns a 2016 Kia Sportage. The contact stated while driving 25 MPH, the vehicle hesitated while accelerating. The contact stopped at a stop sign and the vehicle became inoperable. The check engine warning light was illuminated. The vehicle was towed to a dealer. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11544056

The contact’s son owns a 2016 Kia Sportage. The contact stated that while attempting to drive, the vehicle failed to accelerate, lost motive power, and stalled. The contact was unaware if a warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the engine needed to be replaced. The engine was replaced, but the failure recurred. Additionally, the dealer informed the contact that there was rod bearing failure and that the catalytic convertor had melted. The manufacturer was contacted and informed the contact that the knock sensor update was not completed. No additional assistance was provided. The failure mileage was approximately 106,000.

NHTSA ODI 11537462

The contact owns a 2016 Kia Sportage. The contact stated while driving approximately 35 MPH, he heard an abnormal knocking sound coming from the engine compartment, and the vehicle started losing motive power. The contact depressed the accelerator pedal; however, the vehicle was still losing motive power. The contact stated that the check engine warning light was illuminated. The contact pulled off the road and the vehicle stalled. The contact stated that he was able to restart the vehicle and shift into drive; however, the vehicle would not accelerate above 20 MPH. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and found metal shavings in the oil pan. The contact was advised by the mechanic that the engine and the catalytic converter needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 122,000.

NHTSA ODI 11536376

I bought the car last year from Hardy Chevrolet in Dallas carfax report stated no open recalls in fact there was 3 the previous owner didn’t get repaired from 2018 and because of that one of the recalls the knock sensor is what seized up my motor and Kia has denied to fix it I’ve been without a car for 2 months neither Kia or hardy Chevrolet will help fix my vehicle if I had known about the recalls I would have had them fixed but Kia didn’t notify me of the recalls I was told by Kia the recalls got mailed to the previous Owner and it’s not there place to fix the problem and also hardy Chevrolet said it’s not there problem the carfax said no recalls but they sold me a car with 3 open recalls and now I’m out of a car also my car has been at Matthew Kia in cartersville since the end of may and now I owe them $170 for diagnostic that I can’t pay due to the fact I have to find me a way to work and back every day

NHTSA ODI 11532166

The contact owns a 2016 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V051000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The local dealer was contacted on several occasions and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11523340

The contact owns a 2016 Kia Sportage. The contact stated that while driving at 55 MPH, the vehicle caught on fire underneath the hood. The fire died down before the fire department arrived on the scene; however, there was no report filed. There were no injuries. The vehicle was towed to an independent mechanic, who informed the contact there was no fire damage; however the engine was completely destroyed. The contact related the failure to NHTSA Campaign Number: 22v051000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was approximately 154,000.

NHTSA ODI 11515418

The contact owns a 2016 Kia Sportage. The contact stated that while the vehicle was parked, there was oil leaking onto the ground. The oil warning light was illuminated. Additionally, the windows failed to roll down as needed. The dealer was made aware of the failure and scheduled an upcoming appointment for the diagnostic test. The dealer advised the contact to add oil to the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,025.

NHTSA ODI 11510888

On July 30, 2022 I took my car to Greenway Kia East Orlando due to two traction warning lights that were on. After weeks and months of Kia not knowing what was wrong with the car I was finally told that it was an electrical harness and that my warranty company was non responsive. I decided to call my warranty company and after back and forth they said they would not approve what Kia wanted to do because they needed to fix the initial issue which I believe to be the same. The service manager from Kia, Gina Carpio then told me there was nothing else they could do, so I asked them on December 14th to put my car back together the way that on dropped it off on July 30th so that I can pick it up and take somewhere else. A couple of months prior to this I asked them to do the same, since they couldn’t figure out what was wrong and their response at the time was that they couldn’t release the car to me because it was not safe to drive. Fast forward to December 16, 2022 when I picked up the car after almost five months I noticed that nothing on the console was working, so no ac, heat, defrost, radio, backup camera etc. I also noticed that the drivers side door would not open with the key fob or my hand and it looks like someone try to pry it open. When I told all of this to the service manager, Gina Carpio she didn’t know why anything wasn’t working so she called a tech and also told me she would order the part of my door that was prayed in, even though that isn’t the only issue with the door. So almost five months later I have a car that is in worse condition. I can’t see when it rains or is cold outside and I have to go in through the passenger side to unlock the drivers side door so I can get in.

NHTSA ODI 11498901

While driving in highway we noticed a fuel smell. After a little came from front area (hood area) and heard a blast underneath. At the same time the car abruptly stopped in the highway (HOV lane). We also noticed fireballs shooting downward from underneath the car. We had no options but to call fire brigade to stop the fire. Later we had to tow the car to home. I called a mechanic to evaluate the situation and he informed us the engine of the vehicle has been ceased as a result. We have to bear a significant cost for the repairs. We are still suffering emotional stress as a result of this unexpected incident.

NHTSA ODI 11497121

can not get recall 22v051 resolved, received a letter from Kia corp. headquarters,Irvine,ca stating parts were available for the recall. I made an appointment with Roseville Kia, ca. for oct. 17. We drove for an hour to the dealership, only to be told they did not have the parts on hand, we were told to make another appointment. we said we would that when they had the psrts on hand. We have not heard anything so I called the service dept. this morning. the first thing I was told was they are an independent dealership? I explained the situation and was told I should call the service dept. and order the parts. I am not responsible for obtaining parts for a recall. Whisky Tango Foxtrot!

NHTSA ODI 11491341

There has been a recall on this car twice in less than a year. When I tried to get the parts ordered, the dealer lied about ordering them. DO NOT BUY KIAS.

NHTSA ODI 11491059

I received a notice twice to take the vehicle in for repairs and twice set up and appointment with never a call back. Sent request to the hq's in Irvine no response their service is horribly will never purchase another one from this company! Request verification

NHTSA ODI 11490892

I was driving with my cruise control set at 70 mph, on Highway 95 ( the speed limit ) While driving my vehicle suddenly dropped to 40 mph, all dashboard lights began to flash. I had problems with the steering as I attempted to pull over. I had a tractor trailer behind me on a major highway. When I came to a complete stop, my engine light kept flashing. I drove my car to the KIA dealership in GA, where they determined my engine failed ( software issues ) There were no prior warnings. My vehicle had been serviced just a few weeks prior. KIA is fully aware of these ongoing engine failures according to my local KIA dealer rep.

NHTSA ODI 11488291

purchased the car 4 months ago & was given the car with a bad gas pressure relay . So the gas & oil was spilling on top of my motor cause inhalation gas fumes & car smoking . The car could have caught on fire at any given moment . The engine or motor was not checked properly before the car was ok’d for me to drive to & from work everyday . The entire motor was covered in gasoline .

NHTSA ODI 11486813

The contact owns a 2016 Kia Sportage. The contact received a notification for NHTSA Campaign Number: 22V051000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11485416

The contact owns a 2016 Kia Sportage. The contact received notification of NHTSA Campaign Number 22V051000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11483969

The contact owns a 2016 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V051000 (Service Brakes, Hydraulics) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. The consumer stated that the vehicle was fixed in October.

NHTSA ODI 11483044

The contact owns a 2016 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V051000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and referred the contact to the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline. The contact had not experienced a failure. The VIN was not available.

NHTSA ODI 11482194

Called local Kia dealer about part because my engine light is on and black liquid is dripping from underneath the front end. The dealer in Iowa said the Kia corporation in CA has no remedy or part so they can’t help me and they hope I don’t catch on fire. This is my only means of transportation and my teenager drives it occasionally. Hoping I don’t catch on fire is unacceptable. I am also paying $393 a month for a car payment for a car I can’t drive or if I do, I risk injury or death.

NHTSA ODI 11482195

I receive a manufacturer's safety recall notification from KIA America, Inc.in April, 2022, as the owner of a 2016 Kia Sportage EX. To date (August 27, 2022), KIA America, Inc. has not addressed or corrected the problem. In the interim, they suggest parking the car outside and away from all other vehicles because of a risk of fire due to "an internal electrical short circuit that could result in overcurrent." "An electrical short circuit in the HECU increases the risk of an engine compartment fire while the vehicle is parked or driving." 5 months later, still the problem has not been fixed. So I'm filing this complaint with the NHTSA.

NHTSA ODI 11481558

Motor just stopped working - went into limp mode. I got it towed to a mechanic that said it’s got an engine knock and the whole motor needs replaced. It was just about to catch fire, luckily I did not drive the car and had it towed. It’s at 82,000 miles, so it should NOT be blowing up on me this young.

NHTSA ODI 11481147

The contact owns a 2016 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V051000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11481193

The contact owns a 2016 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V051000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11480963