What 800 owners told NHTSA about the 2016 Kia Soul

The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds the vehicle suddenly stalled. During the failure the odor of fuel was present. The failure had occurred on several occasions. The vehicle was towed to an independent mechanic who diagnosed that catalytic converter and damaged exhaust muffler. The vehicle was not repaired. The manufacturer and local dealer were not contacted. The contact indicated that the catalytic converter was previously replaced but the failure had reoccurred. The failure mileage was 120,786

NHTSA ODI 11739080

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the engine oil warning light illuminated. The contact pulled over and inspected the vehicle. The contact discovered that there was no oil in the engine; however, the vehicle previously had an oil change. The contact added oil to the engine. The failure persisted. Additionally, the vehicle made rattling sounds and emitted a burning oil odor. The brake pedal had to be firmly depressed to stop the vehicle, the windows inadvertently rolled down, and the interior lights intermittently failed due to an electrical system failure. The vehicle was taken to the dealer, who determined that the timing cover needed to be resealed and the brake master cylinder, oil pan gasket, brake fluid, spark plugs, ABS, and window master switch needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine And Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11738741

The contact owns a 2016 Kia Soul. The contact stated that an abnormal, knocking sound would emit upon depression of the accelerator pedal as a check engine light appeared on the instrument panel. The vehicle was initially taken to an independent mechanic where the diagnosed the vehicle with a defective rod knock sensor; he was then advised to no longer operate the vehicle. The vehicle was later towed to a dealer where they discovered that engine rod#4 had become defective which led to engine failure. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) which he linked to his failure. The manufacturer was then notified of the failure and the contact was informed that the vehicle was already serviced for the recall prior to him owning the vehicle. The vehicle was not repaired and remained in his possession. The failure mileage was approximately 90,000.

NHTSA ODI 11736323

The contact owns a 2016 Kia Soul. The contact stated that while driving at 55 MPH, the check engine warning light illuminated, and the vehicle stalled. Upon further research, the contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to an independent mechanic who determined that the catalytic converter needed to be replaced. The mechanic informed the contact that the inside of the catalytic converter had melted, but there was no fire. The vehicle was repaired, but the failure reoccurred. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 105,000.

NHTSA ODI 11733058

The contact owned a 2016 Kia Soul. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and the engine made an abnormal sound. The contact turned off the vehicle to let it cool down. The vehicle was restarted and taken to an independent mechanic, who determined that the catalytic converter and exhaust pipe had caught fire and melted. The mechanic performed an oil change and drilled a hole in the catalytic converter, and advised the contact to take the vehicle to the dealer for the recall repair. The vehicle was taken to the dealer, who determined that the spark plugs were saturated in engine oil. The dealer flushed the radiator and performed a second oil change; however, the dealer refused to perform the recall repair. The vehicle was taken back to the independent mechanic, who replaced the spark plugs but refused to repair the engine until the recall was repaired. The contact stated that later while coasting downhill in neutral (N) after adding a quart of engine oil due to no oil in the engine, he heard an implosion coming from behind the driver's side front seat. No warning light was illuminated. The contact unbuckled his seat belt and jumped out of the vehicle, fracturing his ribs. The contact suffered burns to his right hand, legs, left side of face, nose, and eyebrows. The contact stated that the vehicle rolled downhill, and there were flames underneath the vehicle on the passenger's side. The contact ran after the vehicle. The vehicle drove into the bushes and came to a stop. Two bystanders alerted the contact that there were flames inside the vehicle. The police were called and arrived, attempting to extinguish the fire with an extinguisher until it was empty, and the fire had restarted. The firefighters arrived and extinguished the fire. A police report was filed and included with the fire department. The contact was transported to the hospital via ambulance and received medical attention. The vehicle was towed to the tow yard, where it was totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.

NHTSA ODI 11727449

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle shut off while driving on a ramp, and the vehicle coasted to the side of the road. The vehicle lost automotive power and stalled in a high-traffic area, creating a safety risk. The vehicle was towed to an independent mechanic, where it was diagnosed, and the vehicle was associated with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The dealer was not notified of the failure. The vehicle was repaired but the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.

NHTSA ODI 11722032

The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds or while shifted into park(P), there was an abnormal knocking sound coming from the engine. The check engine warning light was illuminated. The vehicle had been taken to the local dealer, where it was diagnosed as needing a Product Improvement Code before the failure. The vehicle was not repaired due to the cost. The contact stated that a rental vehicle was paid for out of pocket. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); and the contact was informed that the vehicle was repaired prior to ownership in 2020. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000.

NHTSA ODI 11702687

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact became aware that there was oil leaking from the engine near the spark plugs while checking prior to the warning light being illuminated. The vehicle was taken to a local dealer who diagnosed the vehicle and determined that the head gasket needed to be replaced. The vehicle was repaired; however, the vehicle was still leaking oil, and the check engine warning light was illuminated. The contact was constantly adding oil to the engine. The contact had taken the vehicle back to the same dealer and was advised that the catalytic converter needed to be replaced, and a tune-up was needed. The catalytic converter was not replaced, and the contact stated that the engine was still leaking oil. The vehicle was not repaired. The contact had taken the vehicle to several independent mechanics and was advised that the engine needed to replace, however the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 177,000.

NHTSA ODI 11702476

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact heard an abnormal clunking sound coming from underneath the vehicle. In addition, the RPMs increased to 3,000 and the vehicle lost motive power. No warning lights were illuminated. The vehicle was driven to the shoulder of the road. The contact turned the vehicle off. The contact stated that while attempting to start the vehicle, the vehicle started. However, the accelerator pedal was depressed, and the RPMs increased to 3,000 again. In addition, the contact stated that the vehicle failed to accelerate above 20 MPH. The vehicle was towed to the dealer, where it was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The contact was informed that the repair was not covered under any unknown recall repair. The manufacturer was made aware of the failure. The manufacturer was made aware of the failure. In addition, the contact referenced NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). However, the contact was informed that the repair was already performed on the vehicle and was not covered under warranty. The failure mileage was approximately 97,945.

NHTSA ODI 11694981

Catalytic converter may become damaged due to overheating caused by and excessive increase of exhaust gas temperatures.

NHTSA ODI 11694653

The contact owns a 2016 Kia Soul. The contact received notification of NHTSA Campaign Number: 17V608000 (STEERING); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer. The vehicle remained at the dealer unrepaired. The contact stated that on a separate occasion, while driving at 40 MPH, the transmission seized and failed to function as intended. The vehicle stalled, and after several attempts, the vehicle was restarted. The contact continued to drive at slow speeds. The local dealer was contacted. The vehicle was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was repaired under NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING), but the failure persisted. The contact was informed that the recall part for the steering was not available. The dealer informed the contact that the catalytic converter was still under the previous recall and there would be no charge. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the catalytic converter was not covered and that there would be an out-of-pocket expense. The failure mileage was approximately 50,000.

NHTSA ODI 11694601

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning lights were illuminated. In addition, the vehicle hesitated while driving. The vehicle was taken to the dealer, where it was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired due to the cost. The failure recurred, and the contact parked the vehicle. The vehicle was no longer being driven due to safety concerns. The manufacturer was notified of the failure. The failure mileage was 111,157.

NHTSA ODI 11690593

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The contact stated that while the vehicle was accelerating, an abnormal sound could be heard coming from the engine. The vehicle was taken to an independent mechanic, where it was diagnosed, and the contact was provided with DTC: P0014 and P0013. The contact stated that the check engine light was turned off, and the camshaft was replaced; however, the failure persisted. Additionally, the contact stated that the horn had failed to function as intended. The vehicle was taken to a different independent mechanic, where it was diagnosed with electrical failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 19V120000(Engine, Engine and Engine Cooling); however, the VIN was not included in the recall. The failure mileage was unknown.

NHTSA ODI 11678480

The contact owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated and the engine overheated. The contact turned off the vehicle and allowed the engine to cool down. The contact performed an inspection under the hood and noticed that the oil pressure was low. The contact drove the vehicle to the nearest gas station and added oil. The contact stated that the check engine warning light then turned off; however, two days later, the failure reoccurred. The contact stated that the vehicle was consuming an excessive amount of oil and oil needed to be added every two to three days. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was informed that the engine needed to be replaced. The contact stated that in March 2025, the catalytic converter failed and was replaced. The contact stated that due to the failure, the vehicle had been taken to several dealers and independent mechanics for diagnostic testing. The independent mechanic informed the contact that, upon inspecting the spark plugs and the pistons, there was oil residue was visible on the spark plugs and pistons; however, there was no visible indication of an oil leak. The manufacturer was made aware of the failure but provided no assistance. The contact referenced a recall; however, the VIN was not under recall. The failure mileage was approximately 110,000.

NHTSA ODI 11676595

The contact owns a 2016 Kia Soul. The contact stated that after a recent oil change, the vehicle began to hesitate while depressing the accelerator pedal. In addition, white smoke was coming from the exhaust pipes with the check engine warning light illuminated on the instrument panel. The contact pulled over to the shoulder of the road before being able to drive the vehicle to the residence in LIMP Mode. The vehicle was taken to the independent mechanic where the oil change was performed, and the mechanic discovered a leak in the engine and advised the contact to take the vehicle to a dealer for assistance. The contact made an appointment with the dealer. The contact then stated that an abnormal odor started coming from the vehicle and chose to stop driving the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ODI 11673378

The contact owns a 2016 Kia Soul. The contact stated that while attempting to start the vehicle, the engine hesitated while turning over, with black smoke coming from the exhaust. The check engine warning light was illuminated. The contact scanned the vehicle with an OBD2 scanner for an unknown error code related to the catalytic converter. The vehicle was taken to a local AutoZone, where it was diagnosed with a catalytic converter malfunction. The local dealer was contacted. The vehicle was not diagnosed or repaired due to the VIN not being associated with any recalls. In addition, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

NHTSA ODI 11672180

The contact owns a 2016 Kia Soul. The contact stated that while driving on the highway at 30 MPH, there was an abnormal smoke odor entering the cabin of the vehicle with an unknown warning light illuminated. The contact stated that the vehicle experienced a loss of automotive power, and the contact proceeded to pull over onto the side of the road. The vehicle was towed to the residence, and an independent mechanic arrived to diagnose the vehicle. The contact was informed that the thermostat, catalytic converter, muffler, exhaust manifold, and sensors were burned, and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 72,000.

NHTSA ODI 11656625

The contact owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, the contact heard an abnormal ticking sound. The vehicle was taken to an independent mechanic, where it was diagnosed with engine failure due to a failure of the catalytic converter. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact was informed of an undisclosed recall repair; however, the recall repair had expired. The failure mileage was approximately 130,000.

NHTSA ODI 11653273

The contact owns a 2016 Kia Soul. The contact stated while her husband was driving 45 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. The check engine warning light was illuminated. The vehicle failed to accelerate until the vehicle stopped. The vehicle was towed to the dealer where it was diagnosed with internal failure in an exhaust manifold. The vehicle was repaired; however, the failure persisted. The contact stated that after the vehicle was repaired, approximately every 2,000 miles the oil warning light would illuminate. The contact stated that recently the check engine warning light illuminated. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000.

NHTSA ODI 11652350

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the vehicle was overheating, and the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the catalytic converter. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 111,000.

NHTSA ODI 11644141

The contact owns a 2016 Kia Soul. The contact stated that while driving 55 MPH, the vehicle shut off after the engine became hot. The engine and oil lights were illuminated. The vehicle failed to restart. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was towed to the local dealer, where it was diagnosed and determined that the Oxygen sensor needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic who determined that the catalytic converters needed to be replaced. Additionally, there was oil leaking from the vehicle. The DTC displayed was P0240. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 11,322.

NHTSA ODI 11643498

The contact owns a 2016 Kia Soul. The contact stated that upon starting the vehicle, the engine was smoking. There was smoke coming from the rear of the vehicle. The check engine warning light was illuminated. The contact stated that the catalytic converter message was displayed. The contact stated that the failure was related to NHTSA Campaign Number 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to an independent mechanic who determined that the check engine warning light was illuminated due to the catalytic converter. There was an issue with the engine. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 90,000.

NHTSA ODI 11638735

The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the vehicle stalled. Additionally, the contact stated that the vehicle failed to start on several occasions. The vehicle was taken to the dealer, where it was diagnosed and determined that the catalytic converter had failed and needed to be replaced. The dealer replaced the part free of charge but charged a fee for the labor. The contact stated while driving 45-50 MPH two weeks later, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the shoulder of the road where the vehicle failed to restart. The vehicle was towed to another dealer, Raceway KIA of Conshohocken (402 Ridge Pike, Conshohocken, PA 19428), where it was diagnosed. The dealer informed the contact that the crankshaft was damaged due to a faulty recalled catalytic converter being installed on the vehicle during the previous repair. The dealer informed the contact that the previous dealer should have repaired the vehicle under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling), free of charge. The dealer determined that the catalytic converter and the crankshaft needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,500.

NHTSA ODI 11631412

The contact owns a 2016 Kia Soul. The contact stated that upon starting the vehicle, the engine warning light illuminated and was flashing. The vehicle was taken to the local dealer, where it was diagnosed and determined that the ECU update was not enough to repair the vehicle. The dealer recommended that the fuel injector be replaced. The vehicle was towed to an independent mechanic, who confirmed that the fuel injector needed to be replaced. After further diagnostic testing, it was determined that there was no compression in cylinder #3 and the piston ring was blown. The vehicle was towed back to the local dealer to check the electrical connections. The dealer offered to attach a used ECU. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000. The VIN was not available.

NHTSA ODI 11622971

The contact owns a 2016 Kia Soul. The contact stated while driving 50 MPH, the vehicle lost motive power, failed to accelerate, and stalled. The check engine warning light was flashing. The contact pulled over and checked the oil level. The vehicle was taken to the local dealer, where it was diagnosed and determined that the pistons were not operating correctly. The vehicle was not repaired. The vehicle was previously taken to an independent mechanic, who replaced the engine. The manufacturer was contacted, opened a case, but no additional assistance was provided. The failure mileage was approximately 130,000.

NHTSA ODI 11620659