Sep 28, 2017Electrical systemSpeed controlEngine
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE DEALER AND MANUFACTURER WERE AWARE OF AN ONGOING FAILURE PERTAINING TO THE VEHICLE FAILING TO PICK UP SPEED UPON ACCELERATION. THE VEHICLE WOULD GO INTO A LIMP MODE OR A FORCED IDLE MODE EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER (MONTGOMERY CHEVROLET, 5325 PRESTON HWY, LOUISVILLE, KY 40213, (502) 968-6111) AND A SERVICE TECHNICIAN TEST DROVE THE VEHICLE, BUT THE FAILURE COULD NOT BE REPLICATED OR DIAGNOSED. IN ADDITION, THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL. THE MANUFACTURER ALSO HAD SEVERAL TECHNICAL SERVICE BULLETINS, BUT REFUSED TO REMEDY THE FAILURE TO PROVIDE A REPAIR SOLUTION FOR THE CONTACT. THE VEHICLE WAS NOT REPAIRED AFTER TAKING IT TO THE DEALER SEVERAL TIMES. THE MANUFACTURER PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *LN UPDATED 7/23/18*JB
NHTSA ODI 11030375
Jan 9, 2017Electrical systemFire
TL* THE CONTACT OWNED A 2016 KIA SORENTO. WHEN THE VEHICLE WAS PARKED AND THE IGNITION WAS TURNED OFF THE CONTACT EXITED THE VEHICLE AND WENT INSIDE HER HOME. AN EXPLOSION WAS HEARD AND THE VEHICLE BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 6,600. UPDATED 03/02/17*LJ *AS
NHTSA ODI 10943848
Sep 21, 2016Electrical system
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE INSTRUMENT CLUSTER WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,500.
NHTSA ODI 10908432
Aug 5, 2016Transmission & drivetrainElectrical systemBody & structureCrash
MY WIFE HAD THE VEHICLE PARKED ON A SLIGHT SLOPE IN HER MOMS DRIVE WAY MAYBE A 10 DEGREE HILL. SHE PLACED THE VEHICLE IN PARK AND LEFT IT RUNNING WHILE MY DAUGHTER FINISHED A BIRTHDAY CARD SHE WAS MAKING IN THE BACK SEAT. MY WIFE STEPPED OUT OF THE VEHICLE TO GET SOME TISSUE PAPER OUT OF THE BACK WITH THE DRIVERS DOOR OPEN SHE PRESSED THE REAR DOOR /HATCH RELEASE OR OPEN BUTTON LOCATED ON THE DASH. SHE PRESSED THE BUTTON AT THAT MOMENT THE VEHICLE CAME OUT OF PARK AND WENT INTO REVERSE NEARLY RUNNING HER OVER SHE TRIED TO GET IN BUT THE VEHICLE TOOK OFF TO FAST SHE WAS KNOCKED OVER MY DAUGHTER WAS IN THE CAR ROLLING OUT OF CONTROL DOWN THE DRIVE WAY. THE VEHICLE FOLLOWED THE DRIVEWAY DOWN CROSSING THE MAIN ROAD ONLY DOING SOME LIGHT DAMAGE WHERE IT RAN OVER THE MAIL BOX AND STOPPED BY HITTING A TREE. WE CONTACTED KIA AND OUR INSURANCE. KIA OPENED A CASE #K3237787 AND THEN THEY HAVE NOT RESPONDED SINCE. WE TOOK THE VEHICLE TO THE DEALER WHERE IT WAS PURCHASED AND LEFT IT THERE. WE HAVE STILL NO ANSWERS WHAT THEY ARE PLANNING TO DO WITH THIS VEHICLE. THIS EVENT HAPPENED ON 7-25-2016. WE ARE REQUESTING SOME HELP DUE TO NOT HAVING A VEHICLE WE FEEL IS SAFE TO PARK AND NOT WORRYING ABOUT IT COMING OUT OF GEAR AND POTENTIALLY KILLING SOMEONE IN ITS PATH. WE ALSO WOULD LIKE TO HAVE OUR VEHICLE REPAIRED AND BACK TO DRIVE SINCE WE ARE PAYING FOR IT.
NHTSA ODI 10893348
May 28, 2016Electrical system
2016 KIA SORENTO LX (7800 MILES) - BOTH LEFT AND RIGHT REAR DOORS WON'T LOCK OR UNLOCK WITH EITHER THE FOB OR THE BUTTON ON THE DRIVERS' DOOR.
NHTSA ODI 10871359
Jul 17, 2015Electrical systemElectronic Stability Control (esc)
2016 KIA SORRENTO PURCHASED ON JUNE 30, 2015. TIME LINE 6/30/2015- PURCHASED VEHICLE AT FREDY KIA IN HOUSTON, TEXAS. 7/3/15- STARTED HAVING ISSUES WITH INDICATOR LIGHTS/BROUGHT IN CAR TO DEALERSHIP 7/11/15- VEHICLE WOULD NOT SHIFT GEARS AND WAS UNMOVABLE. I HAD TO GET IT TOWED TO DEALERSHIP. NUMEROUS INDICATOR LIGHTS WERE ON. 7/11/15-7/14/15- VEHICLE WAS IN THE SHOP AT FREDY KIA IN HOUSTON TEXAS. I HAD TO RENT A CAR. 7/14/15- PICKED VEHICLE UP AND ONE INDICATOR LIGHT STILL CAME ON (SHOWED THE CUSTOMER SERVICE MANAGER) 7/16/15- ALL INDICATOR LIGHTS, INCLUDING CHECK ENGINE LIGHTS STARTED COMING ON, THE AIR CONDITIONER BEGAN BLOWING HOT AIR AND CAR SHUT OFF AGAIN. CAR WAS TOWED TO WESTSIDE KIA FOR SERVICE.
NHTSA ODI 10734793