What 748 owners told NHTSA about the 2016 Kia Optima Phev

UNKNOWN THE AIRBAGS DIDN'T DEPLOY WHEN THE CAR HIT OTHER DRIVER FROM BEHIND.

NHTSA ODI 11738585

I have pictures

NHTSA ODI 11678323

I was told that my engine had a recall on it so I had an upcoming appointment with Kia in like 2 weeks for them to check my engine but the car didn’t make it. I was driving my car on interstate 20 my car had began to have a bad chemical smell and started smoking so I pulled over on the interstate and my car was in flames. Me and my daughter was in the car we could have lost our lives thank God we were able to make it out just in time. The fire department came and made a report on the incident. It wasn’t any engine light on at the time. I have contacted Kia about the tragedy that has happened but nothing has been resolved yet.

NHTSA ODI 11587870

The body shop later informed me that there is a recall for engine fire recently,but my year/make is not listedin the info obtained online. The car started stalling while driving down the off. Smoke started coming through the vents. I pulled over to the side of the highway. A passerby told me that the car was on fire. Called 911. To note I had just picked the car up from Jim marsh Kia for battery replacement and problems with steering after the car was stolen in July. I had no previous issues with my car other than routine maintenance which I have records for.

NHTSA ODI 11551378

ON 1/12/2020, I WAS DRIVING MY CAR 2016 KIA OPTIMA FROM ALPHARETTA TO DECATUR TO ATTEND CHURCH. I PULLED INTO THE PARKING LOT OF THE CHURCH AND PARKED. A FEW SECONDS AFTER I PARKED, I BEGAN SEEING LOTS OF SMOKE COMING FROM THE RIGHT PASSENGER SIDE OF THE CAR. THE POLICE MEN WHO WERE IN THE PARKING LOT DIRECTING TRAFFIC ASKED ME TO GET OUT OF THE CAR QUICKLY AND BEGAN ATTEMPTING TO QUENCH THE FIRE WITH A FIRE EXTINGUISHER. SHORTLY AFTER, THE DEKALB FIRE DEPT ARRIVED AND FOUGHT TO PUT OUT AND CONTAIN THE FIRE. IT WAS THEN TOWED TO THE TOW YARD. I CONTACTED MY INSURANCE COMPANY RIGHT AWAY AND AFTER A FEW DAYS OF INVESTIGATION, UNFORTUNATELY, MY CAR WAS DEEMED A TOTAL LOSS. NEXT DAY, I CHECKED MY VIN # TO SEE IF THERE ARE ANY RECALLS BY KIA THAT I WAS NOT AWARE OF, BUT THE RESULTS CAME BACK SAYING 'NO RECORDS' AND '0 RECALLS FOUND'. ON 1/15/2020 AT APPROXIMATELY 12.50PM, I CONTACTED KIA CORPORATE AND FILED A COMPLAINT AND I WAS INFORMED WHEN I GAVE MY STATEMENT OVER THE PHONE THAT THERE WAS AN ' OPEN CAMPAIGN PI 1802 ECU UPGRADE' AND AS ADVISED BY THE KIA CUSTOMER SERVICE REP THAT HE WILL BE FORWARDING MY COMPLAINT TO A THE NATIONAL DEPT AND THEY WILL GET BACK TO ME. A KIA REP ASHLEY CONTACTED ME AND ADVISED KIA ENGINEERS WILL LIKE TO INVESTIGATE WHAT HAPPENED. AFTER 3 WEEKS OF WAITING, THE REP CONTACTED ME STATING THEY WILL LIKE TO PAY OFF REMAINING BAL ON MY CAR, AND PERSONAL ITEMS. THEY WILL NOT HELP ME WITH GETTING ANOTHER CAR AND I DECLINED BECAUSE I LOST EVERYTHING AND INCURRED A GREATER DAMAGE. THEN THE KIA REP WROTE ME STATING THAT THEY ILL NO LONGER PURSUE INVESTIGATING SINCE I REFUSED ACCEPTING $1001 MY LEFT OVER BALANCE OWED TO THE LENDER. I AM VERY DISAPPOINTED ON HOW KIA HAS TREATED ME LEAVING ME HANGING AFTER SUCH A GREAT LOSS. I AM SEEKING LEGAL ACTIONS SINCE KIA HAS REFUSED TO COME TO A SUITABLE RESOLUTION.

NHTSA ODI 11309450

I WAS REAR ENDED WHILE STOPPED IN BREAKDOWN LANE OF A SECONDARY HIGHWAY (40 MPH) PROBLEM THAT I WOULD LIKE TO ADDRESS IS THE INADEQUATE CUSHIONING IN THE HEADRESTS OF THIS CAR AND PROBABLY MANY OTHERS. SUFFERED A CONCUSSION THE EFFECTS OF WHICH ARE STILL ONGOING. I THINK THAT THERE NEEDS TO BE STANDARDS APPLIED TO HEADRESTS TO HAVE ENERGY ABSORBING CUSHIONING. *TR

NHTSA ODI 11121826

I GOT CAR ACCDINET AND THREE AIRBAG JUST POP OUT SO THAT MEANT NEED REPLACE?

NHTSA ODI 11039683