What 220 owners told NHTSA about the 2016 Hyundai Veloster

The contact owns a 2016 Hyundai Veloster. While the contact’s wife was driving at an undisclosed speed, the vehicle suddenly lost power, with the check engine warning light illuminated. The contact stated that the vehicle then stalled at a stoplight. The vehicle was restarted and immediately driven to the local dealer, who diagnosed the vehicle and determined that the engine compression was abnormal and advised the contact that the engine needed to be replaced. The vehicle was not repaired. The contact stated that while at the dealer, the service and diagnostic guidelines were not followed regarding the NHTSA Action Number: EA21003 (ENGINE), and the coverage was denied. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 125,367.

NHTSA ODI 11703931

The contact owns a 2016 Hyundai Veloster. The contact stated while driving on the highway at 65 MPH, the vehicle started to jerk, and the oil warning light was illuminated. The contact pulled over to the side of the highway to inspect the vehicle and the contact became aware that the oil level was low. The contact waited for several minutes before restarting the vehicle and continued driving to the residence. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the catalytic convertor had caused the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage 132,000.

NHTSA ODI 11640957

The contact owns a 2016 Hyundai Veloster. The contact stated while driving from a complete stop, the check engine warning light was illuminated. The vehicle was taken to AutoZone, where diagnostic test codes indicated a timing chain failure and other diagnostic test codes were retrieved. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed due to low engine oil, and the engine needed to be replaced. The dealer informed the contact that 2 quarts of oil was added to the vehicle. The vehicle was then taken to an independent mechanic, where the contact was informed that the engine was overfilled with oil. The mechanic diagnosed the vehicle and determined that the failure was related to the knock sensor. The vehicle was then taken to another dealer, Great Lakes Hyundai of Dublin (2441 Billingsley Rd, Columbus, OH 43235), where it was diagnosed. The dealer informed the contact that no engine failure was found; however, the catalytic convertor needed to be replaced. The vehicle was not repaired. The contact stated while her husband was driving at an undisclosed speed, the vehicle lost motive power, went into LIMP Mode, and failed to exceed 5 MPH. The contact stated that the failure recurred while driving 35-40 MPH. The contact was able to drive to the residence. The contact stated that the vehicle had become undrivable. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they relied on the dealer’ assessment. The failure mileage was approximately 96,000.

NHTSA ODI 11615405

The contact owns a 2016 Hyundai Veloster. The contact stated that while driving approximately 45–55 MPH, several unknown warning lights illuminated. The contact was able to pull over, looked under the hood, and notice that an unknown fluid was boiling. The vehicle was towed to an independent mechanic, who informed her about unknown recalls. The vehicle was towed to the local dealer, where it was diagnosed that the radiator was empty. The vehicle was not repaired under NHTSA Campaign Number: 20V746000 (Engine) due to owner neglect. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 79,000.

NHTSA ODI 11546393

The contact owns a 2016 Hyundai Veloster. The contact stated that while driving at various speeds, the vehicle stalled, and the check engine warning light illuminated and remained illuminated. The cause of the failure was not yet determined. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in a recall. The failure mileage was 76,000.

NHTSA ODI 11531650

The contact owns a 2016 Hyundai Veloster. The contact stated that while driving approximately 55 MPH a loud booming sound from the engine compartment had occurred and a knocking noise followed along with white smoke from the exhaust pipes. The vehicle drove off the road before flames were present coming from under the hood. The fire department was called to the scene and extinguished the flames. A police report was taken and the vehicle was towed away. No injuries were reported. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted. The contact indicated that the vehicle had previously been serviced several times for a faulty engine and catalytic converter. The failure mileage was 100,000.

NHTSA ODI 11490761

The contact owns a 2016 Hyundai Veloster. The contact stated his daughter was driving and was at a stoplight. The driver was making a right turn when the vehicle lost motive power and the vehicle stalled lost power. The driver was able to restart the vehicle and slowly pulled the vehicle into a parking lot and parked. There were no warning lights illuminated. The contact had to pick up the vehicle the next day and have it towed to their residence and then towed to an independent mechanic to inspect the vehicle and failure was related to an internal issue with the engine making abnormal noise. The contact had the vehicle towed to a local dealer who diagnosed the failure as related to the catalytic converter and damage to the engine where it would need to be replaced. The dealer also inform the contact the failure could be related to an NHTSA Campaign Number: 20V746000 (engine), however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,270.

NHTSA ODI 11455257

The contact owns a 2016 Hyundai Veloster. The contact stated that while operating the vehicle a clicking noise was present coming from the engine and the vehicle had stalled. The vehicle was taken to the local dealer who performed and serviced unknown repairs along with an oil change. Approximately two weeks later the vehicle stalled and upon inspection, it was discovered that oil had leaked from the engine and a service warning indicating the catalytic converter was faulty had displayed. The vehicle was taken back to the dealer who diagnosed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified. The failure mileage was 55,000.

NHTSA ODI 11421644