Home · 2016 Hyundai Tucson Hybrid Hev · Complaints

What 1,612 owners told NHTSA about the 2016 Hyundai Tucson Hybrid Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,612)Crash / fire / injury (40)Transmission & drivetrain (515)Engine (421)Body & structure (226)Electrical system (212)Latches & locks (157)Speed control (111)Fuel system (56)Brakes (48)Visibility & wipers (41)Lights (28)

515 of 1,612 complaints match · Transmission & drivetrain · clear filters · page 18 of 21

Jul 23, 2016Transmission & drivetrainSpeed control

VEHICLE FAILS TO MOVE AND/OR ACCELERATE WHEN PUSHING THE GAS PEDAL OR IT MOVES IN A VERY "JERKY" MANNER. I DO MOSTLY CITY DRIVING. THIS HAPPENS RANDOMLY AND AFTER I HAVE COME TO A COMPLETE STOP, USUALLY AT A STOP LIGHT OR STOP SIGN. HAPPENED ONCE AFTER I FILLED UP THE CAR WITH GAS. AT THAT TIME THE ENGINE HAD BEEN OFF. SO AFTER I AM STOPPED, AND THE LIGHT TURNS GREEN, I HIT THE GAS. THE ENGINE REVS AND THE TACH CAN HIT 4000RPMS BUT I EITHER DON'T MOVE OR MOVE A MATTER OF INCHES. USUALLY LASTS 20 - 30 SECONDS. LAST WEEKEND IT WAS 45 SECONDS. (IT IS AS IF THE CAR IS IN PARK, WHICH IT IS NOT). EVENTUALLY THE CAR MOVES. FIRST STARTED AT ABOUT 6400 MILES; I NOW HAVE 7500 ON IT AND IT SEEMS TO BE OCCURRING MORE FREQUENTLY. IT HAS HAPPENED TWICE WHILE BACKING UP AS WELL. I TOOK IT TO THE DEALER AND THEY SAID THEY DID A SOFTWARE UPDATE. THEY SAID IT IS JUST THE WAY THIS CAR RUNS. (THEY ALSO MENTIONED THEY HAVE STARTED GETTING COMPLAINTS LIKE MINE WITH THIS MODEL CAR.) THE UPDATE DID NOTHING. PLEASE LOOK INTO THIS SITUATION. I AM AFRAID OF CAUSING AN ACCIDENT. *BF

NHTSA ODI 10887929

Jul 23, 2016Transmission & drivetrainSpeed control

AFTER COMING TO FULL STOP AND SUBSEQUENTLY TRYING TO PROCEED THE DUAL CLUTCH DOES NOT ENGAGE.THIS CAN RESULT IN POSSIBLE ACCIDENTS INCLUDING CAUGHT IN INTERSECTION TURNING LEFT OR BEING REAR-ENDED.

NHTSA ODI 10887947

Jul 23, 2016Transmission & drivetrainFuel system

NUMEROUS VISITS TO A SERVICE DEPARTMENT WITH NO RESULTS. NO MOVEMENT FROM A STOP, RPMS REVVED UPWARDS TO 6000, FINALLY SCREECHED ACROSS THE INTERSECTION. TOTAL UNSAFE VEHICLE TO DRIVE. SOMETHING NEEDS TO BE DONE.

NHTSA ODI 10887989

Jul 20, 2016Transmission & drivetrain

VEHICLE WAS STATIONARY AT TRAFFIC LIGHT, AFTER LIGHT TURN GREEN AND APPLYING THE ACCELERATOR THE VEHICLE WOULD NOT ACCELERATE. HIGH RPMS AND ZERO SPEED. THIRTY SECONDS LATER THE TRANSMISSION SHIFTED INTO GEAR AND STARTED ACCELERATING THE WAY IT SHOULD.

NHTSA ODI 10886036

Jul 20, 2016Transmission & drivetrain

I HAVE TAKEN THE CAR INTO DEALER (AT 6800 MILES) BECAUSE OF SIGNIFICANT JUMPINESS AND HESITATION. THEY TOLD ME THIS WAS "NORMAL" EVEN THOUGH IT WAS NOT DOING THIS EARLIER. THEN LESS THAN 1 WEEK LATER, MY CAR REFUSED TO MOVE. WAS DRIVING, CAME TO A RED LIGHT AND STOPPED NORMALLY. WHEN THE LIGHT TURNED GREEN, THE CAR WOULD NOT DRIVE. RPMS REVVED UP TO 4000/5000 AND ...NOTHING. I MOVED THROUGH THE GEARS, TRIED DIFFERENT MODES, AND GOT THE CAR TO INCH FORWARD WITH HIGH REVS OF THE ENGINE. THIS WAS GOOD CUZ I WAS ABLE TO GET OFF THE ROADWAY. IT WAS RAINING HEAVILY AND I WAS AFRAID I WOULD GET REAR ENDED. FINALLY, CAR DECIDED IT WOULD DRIVE. GOT HOME. NEXT MORNING BACKED OUT OF GARAGE, AND NO FORWARD MOVEMENT. HAD TO HAVE VEHICLE TOWED TO DEALER. I DON'T BELIEVE THEY KNOW WHAT IS WRONG. ONE PERSON SAYS WAITING FOR HYUNDAI TO TELL THEM SOMETHING. ANOTHER SAYS SOFTWARE ISSUE. INTERNET POSTINGS SUGGEST CLUTCH ASSEMBLY ACTUATOR. I BOUGHT THIS CAR IN GOOD FAITH, BUT I BELIEVE THEY KNEW THERE WERE ISSUES.

NHTSA ODI 10886202

Jul 19, 2016Transmission & drivetrain

ON TWO OCCASIONS, WHEN MY TUCSON WAS AT A STOP (IN DRIVE, BRAKE ENGAGED), RELEASING THE BRAKE AND ATTEMPTING TO ACCELERATOR RESULTED IN THE CAR STALLING, STAYING IN PLACE AND THE ENGINE REVVING AS IF THE VEHICLE WAS IN NEUTRAL. THE FIRST TIME THIS OCCURRED WAS AT A STOP LIGHT AND I WAS ABLE TO GET THE VEHICLE TO GO BY PUTTING THE CAR IN PARK, TURNING THE ENGINE OFF, TURNING THE ENGINE BACK ON THEN PUTTING THE CAR IN DRIVE. THE SECOND TIME THIS OCCURRED, I WAS IN A DRIVE-THRU. POWERING THE VEHICLE OFF AND PUTTING IT IN PARK, THEN DRIVE DID NOT RESOLVE THE PROBLEM. I REVVED THE ENGINE, PUTTING A LOT OF FORCE DOWN ONTO THE GAS PEDAL AND MY VEHICLE SLOWLY BEGAN ROLLING FORWARD. AFTER GETTING OUT OF THE DRIVE-THRU, I HAD TO DO THIS AGAIN AND ONCE THE VEHICLE GOT UP TO A SPEED OF 30MPH OR SO, IT APPEARED TO RETURN TO NORMAL WITH SHIFTING.

NHTSA ODI 10885780

Jul 19, 2016Transmission & drivetrain

I HAVE A 2016 TUCSON LIMITED - PURCHASED 2/2016...HAS 2700 MILES ON IT. THE TRANSMISSION HAS ALWAYS BEEN "JUMPY" BUT LAST WEEK AND THE WEEK BEFORE I WAS IN TRAFFIC AT A SIGNAL AND WHEN I WENT TO ACCELERATE NOTHING HAPPENED. THE RPM'S WENT UP TO 6000 RPM BUT THE CAR WOULD NOT MOVE...IT WAS VERY SCARY AND I CAME SO CLOSE TO GETTING HIT. I HAD PEOPLE COMING TOWARD ME AND BEHIND ME GOING 40 MPH. I KEPT PRESSING THE PEDAL AND IT FINALLY TOOK OFF...I TOOK IT TO THE DEALER THE FIRST TIME AND THEY COULD NOT REPLICATE IT AND THEY SAID THERE WAS NO KNOWN ISSUE. I TOOK IT AGAIN YESTERDAY AND THEY GAVE ME A RENTAL AND THEY CALLED TODAY AND SAID THEY DID A 'SOFTWARE UPDATE' AND ITS FIXED. I WILL SEE HOW IT GOES. BUT IT WILL BE HARD TO EVER DRIVE THIS CAR WITH ANY CONFIDENCE AGAIN.

NHTSA ODI 10885858

Jul 18, 2016Transmission & drivetrain

WHEN ACCELERATING FROM A STOP, ENGINE/TRANSMISSION LAGS AND ENGINE BOGS DOWN. AFTER ABOUT 1-2 SECONDS, CAR WILL THEN ACCELERATE TOO QUICKLY. UNABLE TO SAFELY PULL OUT INTO TRAFFIC FEARING CAR WILL INCH INTO STREET TOO SLOWLY AND CAUSE AN ACCIDENT. THIS IS A CONSTANT ISSUE FROM THE DAY I BOUGHT IT NEW FROM DEALER. THE CAR NOW HAS 5100 MILES AND THERE IS NO DIFFERENCE IN THE HESITATION.

NHTSA ODI 10885550

Jul 18, 2016Transmission & drivetrain

WHEN YOU ARE EITHER STOPPED OR IN MOTION THE CAR HESITATES ON ACCELERATION. FOR EXAMPLE WHEN PULLING IN TRAFFIC YOUR RPM'S ARE GOING UP AND YOUR WHEELS ARE NOT MOVING. THIS NEW TYPE OF TRANSMISSION (DUEL CLUTCH) DOES NOT FEEL RIGHT WHEN YOU HIT GAS IT EITHER HESITATES AND JERKS AHEAD. ALSO GETTING MESSAGE OF THE TRANSMISSION GETTING HOT. THIS IS NOT NORMAL. THIS HAPPENS WHEN SITTING IN TRAFFIC. I THINK THIS IS A ISSUE NOT ONLY WITH HYUNDAI, BUT OTHER CAR MAKERS

NHTSA ODI 10885598

Jul 18, 2016Transmission & drivetrain

I JUST PURCHASED THIS VEHICLE A MONTH AGO AND ON NUMEROUS OCCASIONS THE ENGINES REVS BUT IT WONT DRIVE. ALWAYS HAPPENS WHEN I'M AT A STOP OR IN STOP AND GO TRAFFIC. I WAS ALMOST REAR ENDED BECAUSE AN APPROACHING CAR DIDN'T SEE ME STOPPED AT THE LIGHT BUT I COULD NOT GO. I TRIED TURNING OFF AND ON, PUTTING INTO REVERSE AND NOTHING. AGAIN THE ENGINE REVS, SOUNDS LIKE ITS NOT IN GEAR. THIS IS A MAJOR SAFETY ISSUE THAT NEEDS ADDRESSED. SOMEONE IS GOING TO GET KILLED. THE PROBLEM RESOLVES ITSELF USUALLY AFTER A FEW MINUTES BUT IT LEAVES YOU STUCK IN TRAFFIC. THE DRIVE TRAIN, TRANSMISSION, ETC MUST BE DEFECTIVE! I HAVE 3600 MILES ON THE CAR. I TOOK IT TO THE DEALER AND THEY COULD REPLICATE THE PROBLEM (OF COURSE!). VERY LITTLE POWER AND LETS YOU GET TO ABOUT 20 MILES PER HOUR - VERY DANGEROUS! I'VE READ ONLINE ABOUT NUMEROUS OTHER PEOPLE THAT HAVE THE SAME ISSUE - PLEASE HELP!

NHTSA ODI 10885713

Jul 18, 2016Transmission & drivetrain

DCT TRANSMISSION HESITATES OFF THE LINE ON NORMAL ACCELERATION; EVERY TIME YOU TAKE OFF FROM A DEAD STOP. VERY IRRITATING, NEVER SURE OF A QUICK SMOOTH ACCELERATION. IF YOU ROLL TO ALMOST A STOP THEN ACCELERATE BRISKLY, CLUTCHES WILL HESITATE BEFORE ENGAGING SEVERAL SECONDS, THEN GRAB CAUSING THE CAR TO LUNGE. SEVERAL TIMES A MONTH - I BOUGHT THE CAR NEW, NOW HAS 10K MILES. WHEN SITTING STILL AT RED LIGHT, THEN ACCELERATE SLOWLY NOTHING HAPPENS -THIS IS LIKE YOU ARE IN NEUTRAL. I HAVE TO PHYSICALLY KNOCK THE GEAR SHIFT IN LOW THEN BACK TO DRIVE, ETC., TO FINALLY GET THE CLUTCHES TO ENGAGE.-I HAVE HAD TO GET OUT OF THE CAR AND WAVE PEOPLE AROUND SEVERAL TIMES. DEALER SAID NORMAL FOR DCT NOTHING NOW CAN BE DONE BUT HYUNDAI IS TRYING TO COME UP WITH A SOFT-WARE FIX. THEY HAVE DONE ONE ALREADY BUT NO FIX AND CAR VIBRATES-CONSUMER REPORTS TALKS ABOUT THIS ON LINE.

NHTSA ODI 10885728

Jul 17, 2016Transmission & drivetrain

AFTER COMING TO A COMPLETE STOP AT TRAFFIC LIGHT STARTED TO PROCEED WHEN LIGHT CHANGED. CAR WOULD NOT MOVE AND ACTUALLY ROLLED BACKWARD A BIT AFTER RELEASING BRAKE. RPM'S INCREASED WITH DEPRESSION OF GAS PEDAL BUT CAR WOULD NOT MOVE. IT TOOK A MORE THAN 10 SECONDS FOR THE TRANSMISSION TO ENGAGE BUT EVEN THEN IT WAS BARELY ENGAGING (CAR WOULD BARELY MOVE). TERRIBLY SCARY MOMENT ON A BUSY HIGHWAY DURING RUSH HOUR. MY WIFE AND I DO NOT FEEL SAFE DRIVING THIS CAR.

NHTSA ODI 10885341

Jul 16, 2016Transmission & drivetrain

WHILE AT A RED LIGHT WAITING TO MAKE A LEFT TURN PRESSED THE GAS AND ENGINE JUST REVED TO ABOUT 5000 RPM WITH NO MOVEMENT. CAR WAS IN DRIVE TRIED AGAIN CAR REVED AGAIN AND SUDDENLY STARTED MOVING. THIS VEHICLE IS DANGEROUS AND I ONLY PURCHASED IT A WEEK AGO.

NHTSA ODI 10885263

Jul 15, 2016Transmission & drivetrain

WHILE SITTING AT TRAFFIC LIGHTS/STOP SIGNS, UPON ACCELERATION THE CAR DID NOT MOVE. RPMS INCREASED HOWEVER THE CAR WOULD NOT MOVE. USUALLY PUTTING THE CAR IN PARK THEN BACK TO DRIVE WOULD WORK. I TOOK THE CAR INTO THE SHOP ON JULY 6,2016 THE DEALERSHIP WAS ABLE TO DUPLICATE THE ISSUE ON THE COMPUTER, AS WELL AS THE TECH DRIVING DID EXPERIENCE THE SAME ISSUE. THE DEALERSHIP HAS BEEN VERY GOOD WITH KEEPING US UP TO DATE. WE WAITING TO HEAR FROM HYUNDAI ON HOW THEY INTEND ON FIXING THIS ISSUE. I AM BEING TOLD THEY COULD POSSIBLY HAVE THE CAR FOR 3 WEEKS OR LONGER. THE CAR HAS BEEN DEEMED UNSAFE TO DRIVE.

NHTSA ODI 10884960

Jul 15, 2016Transmission & drivetrain

WAS SITTING STILL AND ATTEMPTED TO MOVE FORWARD AND THE ENGINE SHOWED RPM'S MOVING BUT VEHICLE DID NOT MOVE. HAVE HAD SEVERAL INSTANCES WHEN CAR WAS VERY SLOW TO RESPOND WHEN ATTEMPTING TO DRIVE FROM A STOPPED POSITION AND TURNING WITH ONCOMING TRAFFIC.

NHTSA ODI 10885078

Jul 14, 2016Transmission & drivetrain

ON TWO OCCASIONS, CAR WAS STOPPED AT A STOP LIGHT. WHEN THE LIGHT TURNED GREEN AND FOOT WAS LET OFF THE BRAKE AND APPLIED TO THE ACCELERATOR; CAR DID NOT MOVE! RPMS WENT UP; HOWEVER, CAR DID NOT MOVE.

NHTSA ODI 10884789

Jul 14, 2016Transmission & drivetrain

I AM EXPERIENCING AN UNSAFE ISSUE WITH 2016 HYUNDAI NOT SHIFTING PROPERLY. BOUGHT ON 02/22/16 AT WILLIAMSBURG HYUNDAI, VA. IN MAY, EARLY JUNE, THERE WHERE 3 OCCASIONS AFTER STOPPING THE CAR WOULD NOT MOVE AT ALL. EARLY JUNE STOPPED AT AN INTERSECTION, DEPRESSED ACCELERATOR AND NOTHING, HAPPENED. THE ENGINE RPM'S INCREASED BUT NO FORWARD MOVEMENT. STARTED TO ROLL BACKWARDS ALMOST HITTING THE CAR BEHIND ME. HAD TO SHIFT TO PARK AND THEN BACK TO DRIVE TO MOVE FORWARD. MID-JUNE STOPPED AT A TRAFFIC LIGHT ATTEMPTING TO MAKE A LEFT HAND TURN, HIT THE GAS, THE CAR SAT STILL. THE RPM'S INCREASED BUT NO FORWARD MOVEMENT. MY WIFE HAD TO PLACE IN PARK AND BACK INTO DRIVE BEFORE SHE COULD MOVE FORWARD CAUSING HER TO SIT THROUGH THE ENTIRE CYCLE ON THE LIGHT. LATE JUNE ENTERING MEG AUTO SPA (CAR WASH), STOPPED TO ENTER THE WASHING TUNNEL AND COULD NOT MOVE FORWARD UNTIL SHIFTED THE CAR TO PARK AND THE BACK TO DRIVE. SCHEDULED AN APPOINTMENT AT THE DEALERSHIP ON 06/27/2016. TOLD THAT LAG IN SHIFTING WAS NORMAL FOR THIS VEHICLE. ASKED THEM TO TAKE A LOOK AT THE VEHICLE ANYWAY. DAY 1 WAS CONTACTED BY DEALERSHIP AND TOLD THAT THEY COULD NOT FIND ISSUE BUT WANTED TO KEEP THE CAR FOR A WEEK TO TEST. AT THE END OF EACH DAY THEY CONTACTED US TO KEEP US INFORMED AS THE STATUS OF THE TESTING. ON FRIDAY, JULY 1ST, I WAS INFORMED THEY WERE ABLE TO REPLICATE THE ISSUE AND THEY WILL SEND THE DATA TO HYUNDAI ENGINEERS TO BE STUDIED. THE DEALERSHIP INDICATED THAT THEY ARE AWARE THAT OTHER DEALERS HAVING SIMILAR ISSUES AND THAT THEY ARE NOT SURE OF WHAT THE NEXT STEPS WOULD BE. WE RETURNED TO RETURN TO THE DEALERSHIP ON TUESDAY JULY 5TH WHERE WE WILL BE PROVIDED WITH A LOANER CAR WHILE THIS ISSUE IS INVESTIGATED. SO FAR THE DEALER SHIP HAS BEEN VERY COOPERATIVE AND ATTENTIVE TO OUR SITUATION. HOWEVER, AS OF TODAY, JUNE 14, 2016 THEY STILL HAVE OUR CAR AND THERE IS NO SOLUTION TO THIS ISSUE.

NHTSA ODI 10884869

Jul 14, 2016Transmission & drivetrainEngine

TRANSMISSION FAILS TO ENGAGE. IT HAPPENED THE FIRST TIME RIGHT IN THE MORNING FROM MY DRIVEWAY. PUT THE CAR IN DRIVE AND CAR WAS INCHING FORWARD WHILE GIVING IT PLENTY OF GAS/RPMS. CAR FINALLY WENT INTO GEAR AND STARTED TO MOVE AND WAS DRIVING NORMAL FOR THE REST OF THE DAY. THOUGHT NOTHING OF IT SINCE IT ONLY HAPPENED ONCE. THEN ABOUT 3 WEEKS LATER, STOPPED AT RED LIGHT, ONCE IT TURNED GREEN I STEPPED ON THE GAS AND THE SAME THING, INCHING FORWARD, HIGH RPMS, FINALLY TOOK GEAR AFTER ABOUT 30 SECONDS AND MANY UPSET PEOPLE BEHIND ME. THIS BRING ME TO YESTERDAY, STOPPED AT A STOP SIGN TO CROSS A BUSY NON-STOPPING CROSS TRAFFIC, WAITING TO CROSS THE STREET, FOUND AN OPENING AND STEPPED ON THE GAS EXPECTING THE CAR TO MAKE IT THROUGH THE INTERSECTION. I HAD PLENTY OF TIME TO MOVE THROUGH, BUT SUDDENLY MY CAR JUST DECIDED TO NOT MOVE WHILE STUCK RIGHT IN THE MIDDLE OF THE STREET. ONCOMING CAR HAD TO SWERVE AND NEARLY HIT MY HOOD. FINALLY CAR STARTED TO MOVE TO BARELY MAKE IT OUT OF THE WAY FOR THE 2ND ONCOMING CAR, SCARY STUFF. TOOK IT TO THE DEALERSHIP FOR SERVICE AND TOLD THEM ABOUT MY 2 INCIDENTS AND WAS TOLD THIS WAS "NORMAL FOR THE TURBO". ALSO, I NOTICED THAT WHEN I DRIVE UP AN INCLINE (SAY A PARKING GARAGE) WHEN I GET TO THE TOP AND LEVEL OUT, MY CAR GETS A HUGE RUSH OF RPMS AND IM NOT EVEN STEPPING ON THE GAS. NOT SURE IF THIS IS AT ALL RELATED, BUT JUST ASSUMING THAT IT IS PART OF THE BIGGER PROBLEM WITH THE TRANSMISSION. CAR IS 2016 TUCSON, LIMITED, ULTIMATE PACKAGE, AWD I DON'T FEEL SAFE IN THIS CAR AT ALL. I HOPE THERE IS A FIX FOR THIS SOON.

NHTSA ODI 10884906

Jul 14, 2016Transmission & drivetrainFire

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE DRIVING 40 MPH, THE VEHICLE DECELERATED AND THE TRANSMISSION OVERHEAT WARNING LIGHT ILLUMINATED. THE CONTACT NOTICED SMOKE COMING FROM THE REAR OF THE VEHICLE THROUGH THE REARVIEW MIRROR. THE CONTACT COASTED TO THE SIDE OF THE ROAD, RESTARTED THE VEHICLE, AND WAS ABLE TO RESUME DRIVING. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

NHTSA ODI 10884924

Jul 13, 2016Transmission & drivetrain

2016 TUSCON LIMITED..SAME ISSUE AS INDICATED HERE WITH DISENGAGED DCT TRANSMISSION AFTER BEING STOPPED, OR VERY SLOW SPEEDS. AT 3500 MILES MINE STARTED WITH A VIBRATION AT 1-2 MPH, DEALER NOTED THE ISSUE BUT HAD NO FIX. ENGINEER WAS SENT TO REVIEW. NOW AT 6000 MILES MY TRANSMISSION STARTED TO DISENGAGE AT RANDOM TIMES. I CONTACTED HYUNDAI CONSUMER AFFAIRS AND A CASE WAS OPEN. MY BUSINESS PARTNER ALSO PURCHASED ONE ON THE SAME WEEKEND AS I DID, AND SOME FRIENDS DID ALSO A FEW MONTHS LATER. ALL 3 OF THE CARS ARE AT THE DEALERSHIP. UNSAFE TO DRIVE. THIS IS MY WIFE'S CAR AND I WILL NOT LET HER DRIVE IT. I HAVE REQUESTED A BUYBACK. IF I DO NOT GET THIS TO HAPPEN SOON, I WILL SEEK LEMON LAW OR OPEN UP A CLASS ACTION. VERY UNSAFE AND ONLY A MATTER OF TIME SOMEONE IS KILLED OR SERIOUSLY INJURED ON A LEFT TURN INTERSECTION

NHTSA ODI 10884457

Jul 13, 2016Transmission & drivetrain

PROBLEM WITH DCT TRANSMISSION. ON MULTIPLE OCCASIONS THE CAR HAS DIFFICULTIES ACCELERATING FROM A COMPLETE STOP. THE ISSUE IS INTERMITTENT. WHEN THE PROBLEM OCCURS AND YOU PUSH THE GAS PEDAL AFTER A COMPLETE STOP THE VEHICLE VIBRATES AND JERKS BACK AND FORTH BUT DOES NOT FULLY ACCELERATE. ALSO, SOMETIMES IT FAILS TO MOVE AT ALL EVEN THOUGH THE RPMS GO UP TO 4000-5000 RANGE. THIS IS A BIG SAFETY CONCERN IF YOU ARE TRYING TO CROSS THROUGH TRAFFIC AND THE CAR DOES NOT MOVE.

NHTSA ODI 10884511

Jul 13, 2016Transmission & drivetrain

THE VEHICLE WAS STATIONARY IN THE LEFT TURN LANE OF AN INTERSECTION. WHEN THE TURN ARROW WENT GREEN THE VEHICLE WOULD NOT MOVE EVEN THOUGH IT WAS IN DRIVE. AFTER SHIFTING IN AND OUT OF PARK TO DRIVE THE VEHICLE FINALLY STARTED MOVING. ONCE I WAS UNDERWAY THE ENGINE STARTED REVVING BUT THE VEHICLE WOULD BARELY GO. I WAS ALMOST STRUCK BY ONCOMING TRAFFIC TRYING TO GET OUT OF HARMS WAY. THEN THE VEHICLE STARTED RESPONDING NORMALLY. I TOOK IT TO THE DEALER IMMEDIATELY AND WAS INFORMED THAT THERE HAD BEEN NUMEROUS ISSUES REPORTED SIMILAR TO THIS. THEY PLAN TO RESET THE DCT TO FACTORY SETTINGS BUT I NOW HAVE NO CONFIDENCE IN THIS VEHICLE WHILE IN TRAFFIC. ..UPDATED 06/08/17 *BF

NHTSA ODI 10884642

Jul 12, 2016Transmission & drivetrain

ABOUT MID-MAY OF THIS YEAR MY HUSBAND EXPERIENCED LOSS OF ACCELERATION (AS IF IN STUCK IN NEUTRAL) AT A RED LIGHT. THE CAR WAS IN DRIVE, THE CAR REVVED TO 3500-4000, BUT THE CAR ROLLED BACKWARDS. THE CAR WAS WITHOUT POWER FOR ABOUT 10 SECONDS THEN TERRIFYINGLY LURCHED FORWARD AS THOUGH SLIPPING IN AND OUT OF GEAR. WE TOOK THE CAR TO THE DEALERSHIP ON 06/21/2016 AND WERE TOLD THAT OUR CAR NEEDED A SOFTWARE UPDATE AND ALL THE ADAPTIVE VALUES WERE RESET. WE TOOK OUR TUCSON BACK. ON 07/07/16 IN RUSH HOUR TRAFFIC, OUR TUCSON LOST ACCELERATION/POWER AGAIN WHEN PULLING AWAY FROM A BUSY RED LIGHT. THE ENGINE JUST REVVED UP TO 4000+ RMP, ROLLED BACKWARDS AND HAD NO POWER OR FORWARD ACCELERATION. THE CAR WAS IN DRIVE AND THE LOSS OF POWER WAS ABOUT 20 SECONDS. WE IMMEDIATELY CALLED OUR DEALERSHIP SERVICE ADVISOR AND WERE INSTRUCTED TO BRING OUR TUCSON IN IMMEDIATELY. OUR CAR WAS KEPT FOR SEVERAL DAYS AND ON MONDAY MORNING, JULY 11TH I RECEIVED A CALL STATING THAT THE TECHNICIAN WAS UNABLE TO REPLICATE THE LOSS OF POWER AND NO ERROR MESSAGES WERE IDENTIFIED AND "THAT WAS JUST HOW THE DUAL TRANSMISSION (DCT) FUNCTIONS". I PICKED UP MY CAR, DROVE ABOUT TWO BLOCKS AWAY FROM THE DEALERSHIP AND LOST ALL ACCELERATION/POWER AGAIN WHEN ATTEMPTING TO TURN RIGHT ONTO A BUSY STREET FROM A STOPPED POSITION. THIS TIME THE LOSS OF POWER WAS A FULL 45 SECONDS OR MORE. THE ENGINE REVVED TO OVER 6000 RPM AND SPUTTERED, SLIPPING IN AND OUT OF WHAT FELT LIKE NEUTRAL, IT WAS TERRIFYING AND I WAS ALMOST HIT! I IMMEDIATELY RETURNED TO THE DEALERSHIP AND DEMANDED THAT SOMEONE TEST DRIVE WITH ME BUT UNFORTUNATELY IT DID NOT REPLICATE THE ISSUE. I WAS TOLD THAT THE SERVICE SUPERVISOR WOULD BE LOOKING AT MY CAR. THE LOSS OF ACCELERATION/POWER IS A VERY DANGEROUS PROBLEM AND WE DO NOT FEEL SAFE DRIVING OUR TUCSON. THE DEALERSHIP SEEMED COMPLETELY AT A LOSS AS TO WHAT COULD BE THE PROBLEM.

NHTSA ODI 10884311

Jul 11, 2016Transmission & drivetrain

SOMETIME WHEN UP PULL OFF FROM A STOP THE CAR WILL STOP PULLING FORWARD AND THE RPM'S WILL RUN UP TO 4000-5000 AND THE CAR WILL NOT MOVE. YOU HAVE TO PUT IN BACK INTO PARK THEN BACK TO DRIVE TO GET IT MOVING AGAIN. VERY DANGEROUS SITUATION WHEN YOU ARE MAKING A TURN WITH ONCOMING TRAFFIC COMING AT YOU.

NHTSA ODI 10883989

Jul 11, 2016Transmission & drivetrain

ORIGINALLY POSTED TO THIS WEBSITE ON OR ABOUT 6/13/16. STOPPED AT RED LIGHT ON A CITY STREET, THE CAR WOULD NOT MOVE FORWARD WHEN ACCELERATOR DEPRESSED. ENGINE REV'ED TO 4-5K BUT CAR FAILED TO MOVE. PUT CAR IN NEUTRAL AND THEN TRIED AGAIN. SAT THRU 3 RED LIGHTS BEFORE CAR WOULD GO FORWARD. IT WAS VERY JERKY AND HESITANT THEN CAR PICKED UP SPEED. THIS WAS SECOND TIME THIS HAS HAPPENED. FIRST TIME I THOUGHT MAYBE I HAD HIT THE BRAKE AND NOT GAS PEDAL. DROVE IMMEDIATEL TO DEALER AND TOLD THEM OF ISSUE. THEY HAVE HAD MY CAR SINCE JUNE 10, 2016. SERVICE TECH WAS ABLE TO ACTUALLY CAPTURE ON VIDEO (WHILE TEST DRIVING) MY GEAR SHIFT IN DRIVE AND CAR MOVING IN REVERSE. HYUNDAI USA, THE DEARLERSHIP AND MYSELF HAVE BEEN IN FREQUENT CONTACT. HYUNDAI HAS NO IDEA WHY THIS IS HAPPENING. THE CAR IS NOT SAFE TO DRIVE. THEY SAY THE KOREAN ENGINEERS ARE INVESTIGATING. WHEN I ORGINALLY POSTED ON THIS WEBSITE THERE I COULD ONLY FIND THIS TYPE OF ISSUE FOR A 2015 TUSCON. I NOTE TODAY THERE ARE MULTIPLE COMPLAINTS IDENTICAL TO MINE. THIS CAR IS LESS THAN ONE YEAR OLD (OWNED ) WITH LESS THAN 17K MILES. INABILITY TO CONTROL DIRECTIONAL MOTION OR SPEED WHEN IT DOES MOVE IS NOT SAFE TO MYSELF OR OTHERS. MAJORITY OF MY DRIVING IS AT HIGHWAY SPEEDS .

NHTSA ODI 10884134

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Working with the data? Download all 1,612 complaints as CSV · fetched from NHTSA July 21, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2016 Hyundai Tucson Hybrid Hev verdict →