What 1,536 owners told NHTSA about the 2016 Hyundai Tucson Fuel Cell

IN A SHORT AMOUNT OF TIME, 3 OF MY 4 DOORS OPEN UNRELIABLY AND ONE WILL NOT OPEN AT ALL. IT STARTED WITH THE FRONT PASSENGER SIDE DOOR. YOU ALWAYS MUST PULL THE HANDLE 2 TO 4 TIMES TO GET IT TO OPEN. IT SEEMED ONLY AN INCONVENIENCE, AND IT WAS QUOTED AS VERY EXPENSIVE TO FIX, SO I JUST IGNORED IT. THEN A FEW MONTHS LATER, THE SAME THING HAPPENED TO MY FRONT DRIVER'S SIDE DOOR. IT ALWAS TAKES 2 TO 4 ATTEMPTS AT PULLING THE HANDLE TO OPEN. AGAIN, I CHALKED IT UP TO AN INCONVENIENCE, BUT IT WAS STARTING TO BECOME VERY CONCERNING. THE REASON I WRITE IS THAT NOW (JUST WEEKS AFTER THE SECOND DOOR'S RELIABILITY ISSUE STARTED), MY REAR RIGHT PASSENGER SIDE DOOR WILL NOT OPEN, NO MATTER HOW MANY ATTEMPTS YOU MAKE. THE TWO FRONT DOORS DO OPEN ON THE FIRST ATTEMPT FROM THE INSIDE AS THEY SHOULD. HOWEVER, THE REAR RIGHT PASSENGER DOOR WILL NEVER OPEN FROM THE INSIDE OR THE OUTSIDE. THIS IS NOT A CHILD LOCK ISSUE AS I'VE NEVER USED THEM. IT SIMPLY STOPPED WORKING. THE DOOR IS USELESS. THIS IS A VERY DANGEROUS SITUATION IF SOMEONE IN THE BACK SEAT NEEDED TO GET OUT OF THE CAR IN A HURRY. I RESEARCHED ONLINE TO SEE IF OTHERS HAVE THIS PROBLEM, AND IT APPEARS TO BE QUITE COMMON ON HYUNDAI TUCSONS - I SAW MANY PEOPLE DESCRIBING THE EXACT SAME PROBLEM. THE DEALERSHIP IS ASKING ANYWHERE FROM $400 TO $1000 TO FIX EACH DOOR! AS THIS IS A SAFETY ISSUE, I FEEL THAT IT STRONGLY WARRANTS CONSIDERATION FOR A RECALL THANK YOU FOR LOOKING INTO THIS MATTER.

NHTSA ODI 11349123

REAR DOOR BEHIND DRIVER SIDE, DOES NOT OPEN WHEN UNLOCKED FROM INSIDE OR OUTSIDE THE CAR

NHTSA ODI 11348674

RIGHT (PASSENGER) REAR DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE OF THE VEHICLE EVEN IF THE DOOR IS UNLOCKED. THE DOOR LOCK IS FUNCTIONAL, BUT THE LATCH DOES NOT DISENGAGE WHEN THE DOOR HANDLE IS PULLED. THIS IS A SAFETY CONCERN IF REAR PASSENGERS NEED TO EXIT IN AN EMERGENCY.

NHTSA ODI 11344316

THE REAR PASSENGER DOOR WILL NOT OPEN USING EITHER THE INSIDE OR OUTSIDE DOOR HANDLE. THE LOCK TOGGLE AND DOOR HANDLE STILL MOVE BUT DO NOT WORK.

NHTSA ODI 11342782

BOTH BACK DOORS WILL NOT OPEN FROM THE OUTSIDE OR THE INSIDE. THEY WILL LOCK AND UNLOCK, BUT WILL NOT OPEN. ACCORDING TO THE FORUMS, THIS IS A COMMON PROBLEM AMONG THIS YEAR OF HYUNDAI CARS.

NHTSA ODI 11340061

BOTH REAR DOORS DO NOT OPEN FROM THE INSIDE OR OUTSIDE WHEN UNLOCKED. CHILD SAFETY LOCK IS NOT ON.

NHTSA ODI 11337732

THE DRIVER SIDE REAR DOOR WON'T OPEN FROM EITHER INSIDE OR OUTSIDE. NO CHILD LOCK IS ON, AND THE LOCK/UNLOCK BUTTON WORKS FINE, BUT NOTHING HAPPENS WHEN I PULL THE DOOR HANDLE FROM OUTSIDE OR INSIDE. I HAVE MY CHILD SITTING IN THE REAR SEAT AND IT IS A CRITICAL SAFETY ISSUE, BEING UNABLE TO OPEN THE DOOR FROM EITHER SIDE. I FOUND THAT THIS IS A KNOWN ISSUE TO THIS PARTICULAR YEAR MODEL 2016 HYUNDAI TUCSON, AND THERE ARE MANY CONSUMER COMPLAINTS FOR THIS PROBLEM. ALSO, IN KOREA, THE ORIGINAL COUNTRY OF HYUNDAI, THE NATIONAL CONSUMER REPORT AGENCY ANNOUNCED, IN DECEMBER 2019, OF THIS ISSUE AND REQUESTED HYUNDAI MOTORS TO CORRECT THIS PROBLEM AND HYUNDAI HAS ACCEPTED TO REPAIR THIS KNOWN ISSUE TO THE CONSUMERS. HYUNDAI HAS SENT OUT A LETTER TO THE OWNER OF THE AFFECTED VEHICLES, TUCSON, MANUFACTURED BETWEEN MAY 2015 TO DECEMBER 2016, (106,726 CARS) TO REPAIR AND REPLACE THE DOOR LATCH 4EA AT NO COST. IT IS THE SAME MODEL AND THIS NEEDS TO BE DONE AS SOON AS POSSIBLE ALSO FOR THE CONSUMERS IN THE USA AND IT NEEDS TO BE ON THE RECALL LIST. PLEASE TAKE LOOK AT THIS ISSUE SERIOUSLY AND TAKE NECESSARY ACTION TO HYUNDAI MOTORS USA. BELOW IS THE LINK IN KOREAN ABOUT DOOR LATCH RECALL ON 2016 TUCSON VEHICLES, PUBLISHED IN DECEMBER 2019. HTTPS://WWW.CONSUMER.GO.KR/USER/FTC/CONSUMER/CNSMRBBS/730/SELECTINFOINJRYDETAIL.DO?INFOID=A1078075&CNTNTSID=00000882 HTTP://WWW.CONSUMERDATA.CO.KR/NEWS/ARTICLEVIEW.HTML?IDXNO=4704. *TR

NHTSA ODI 11331128

I'M THE OWNER OF A 2016 HYUNDAI SANTA FE THAT THE ENGINE STARTED KNOCKING AND WHEN I OPENED THE HOOD CAR WAS ON FIRE I LOOKED LIKE A MOVIE CAR BLOW UP BURSTING GLASS EVERYWHERE I ALMOST DIED IF I DIDN'T STOP TO LOOK AT IT. *TR

NHTSA ODI 11326426

ABOUT A YEAR AGO, MY FRONT PASSENGER SIDE DOOR STARTED MALFUNCTIONING WHEN TRYING TO OPEN IT. I HAVE TO PULL THE HANDLE 2-3 TIMES BEFORE THE DOOR WILL SUCCESSFULLY OPEN. TWO DAYS AGO, MY REAR PASSENGER DOOR WON'T OPEN AT ALL FROM THE INSIDE OR OUTSIDE. THIS IS A HUGE SAFETY CONCERN AS I BABYSIT MY 3 AND 8 YEAR OLD NIECE AND NEPHEW FREQUENTLY. I'VE NOTICED ON FORUMS THAT THIS IS A COMMON THING AND I FEEL AS THOUGH IT SHOULD BE A RECALL AS IT IS A SAFETY ISSUE. *TR

NHTSA ODI 11325689

REAR DOOR LOCK IS INTERMITTENTLY UNLOCKING DOOR. DOOR CANNOT BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. THIS HAS BEEN REPORTED BY MANY OWNERS AND HYUNDAI IS SAYING NORMAL WEAR AND TEAR FOR THE DOOR AFTER TAKING THE VEHICLE TO HAVE IT EVALUATED BY THE DEALERSHIP. *TR

NHTSA ODI 11324029

DRIVER DOOR SUDDENLY STOPPED OPENING. THERE IS NO WAY TO ENTER THE VEHICLE USING THE DRIVER DOOR. THE CAR WAS UNLOCKED USING THE KEY FOB AND LOCKS WERE NOT A FACTOR. 2 DAYS LATER THE REAR PASSENGER DOOR SUDDENLY WILL NOT OPEN FROM THE INSIDE OR THE OUTSIDE. CHILD SAFETY LOCK WAS NOT IN USE AND THE CAR WAS UNLOCKED USING THE KEY FOB. THERE IS NO WAY FOR A PERSON TO ENTER OR EXIT THE VEHICLE THROUGH THAT DOOR. VEHICLE WAS PARKED. THIS IS CLEARLY A SAFETY ISSUE BECAUSE IN AN EMERGENCY RIDERS WOULD BE UNABLE TO EXIT THE VEHICLE AND COULD BECOME TRAPPED INSIDE. THE DRIVER ALSO NEEDS TO BE ABLE TO QUICKLY ENTER THE VEHICLE. HYUNDAI DEALER IDENTIFIED FAILED LATCH ASSEMBLY AS THE PROBLEM. *TR

NHTSA ODI 11323798

REAR DRIVER SIDE DOOR WILL NOT OPEN. THE PROBLEM BEGAN ABOUT 2 YEARS AGO AND AFTER FURTHER INVESTIGATION ONLINE IT APPEARS TO BE A COMMON PROBLEM. I BELIEVE THE ACTUATOR IS NOT FUNCTIONING PROPERLY. THE DOOR IS SHUT AND THERE IS NOT WAY TO OPEN IT WITHOUT UNHINGING THE DOOR AND GOING TO THE DEALERSHIP. THIS IS OBVIOUSLY A DEFECT AND NOT FROM A RESULT OF WEAR AND TEAR.

NHTSA ODI 11322515

TUCSON STORED IN GARAGE. LEFT AFTER 8AM TO GO TO WORK. AFTER APPROX 10-15 MIN ON THE ROAD IT SOUNDED LIKE A BOMB EXPLODED ABOVE MY HEAD AND I COULD HEAR THE BITS OF GLASS HITTING THE HEADLINER/SUN VISOR AS I SLOWED DOWN AND CAREFULLY DROVE WITH MY HAZARDS ON. I WAS GOING STRAIGHT ON THE 202 FREEWAY HEADED WEST TO I-10 WITH NO EXITS UNTIL I-10 & RAY RD. I HAD BEEN GOING APPROX. 65MPH WHEN THIS HAPPENED WITH NO WARNING. I THOUGHT SOMEONE MIGHT HAVE TOSSED SOMETHING OFF THE KYRENE OVERPASS, BUT PRETTY SURE I WAS TOO FAR AWAY AT THAT TIME. INTERIOR A/C WAS SET TO 74 WITH THE FAN ON LEVEL 2. CHECKED THE TEMP AT THE DEALERSHIP AND IT WAS READING 81. I DO HAVE PICTURES, HOWEVER THEY ARE TOO LARGE TO ATTACH.

NHTSA ODI 11322452

MY BACK DOORS STARTED TO NOT OPEN INTERMITTENTLY. AND NOW NEITHER OF THEM WILL OPEN. THIS IS A MAJOR SAFETY PROBLEM AS I HAVE GRANDCHILDREN IN CARSEATS IN THE BACKSEAT AND IF ANYTHING WERE TO HAPPEN I WOULD NOT BE ABLE TO GET THEM OUT. I DID SOME RESEARCH AND FOUND THAT THIS IS A KNOWN ISSUE.

NHTSA ODI 11321810

THE VEHICLE DOOR LOCKS CEASE TO FUNCTION PROPERLY LEADING TO BOTH THE INTERIOR AND EXTERIOR DOOR HANDLES FAILING TO UNLATCH THE DOOR. THIS CAUSES THE DOORS TO FAIL TO BE ABLE TO BE OPENED. THIS COULD POTENTIALLY BE FATAL IN AN ACCIDENT SITUATION. CURRENTLY BOTH THE LEFT REAR DOOR AND FRONT RIGHT DOOR LATCHES DO NOT WORK. I CANNOT OPEN EITHER OF THOSE TWO DOORS. THIS IS A WELL DOCUMENTED ISSUE WITH HYUNDAI DOOR LATCHES. A SAFETY RECALL NEEDS TO BE ISSUED.

NHTSA ODI 11319874

REAR DRIVERS SIDE DOOR AND FRONT PASSENGER DOOR NOT OPENING WHEN YOU UNLOCK REMOTELY OR MANUALLY PROPERLY. SOMETIMES IT WILL OPEN BUT MOST TIMES IS WILL. IT COULD BE A DEATH TRAP IF SOMEONE IS STUCK ON THAT SIDE OF CAR.

NHTSA ODI 11318850

MY DRIVER SIDE DOOR HAS ALREADY BEEN REPLACED ONCE FOR THE BUTTON BECOMING DEFECTIVE AND IT STOPPED WORKING AGAIN WITHIN A MONTH OF IT BEING FIXED. MY BACK PASSENGER DOOR HAS ALSO STOPPED WORKING. EVEN THOUGH IT IS UNLOCKED, IT WILL NOT OPEN FROM THE INSIDE OR THE OUT, AS ID IT IS STILL LOCKED.

NHTSA ODI 11317199

IN MY CASE ALL THREE DOORS WERE LOCKED AND COULD NOT OPEN IN STATIONARY, IN MOTION, ON A CITY STREET OR HIGHWAY, TURNING OR OFF. IT STARTED WITH DRIVER'S DOOR NOT OPENING FROM OUTSIDE 1ST AND WHEN I UNLOCKED USING MY CAR KEY IT WOULDN'T OPEN. I HAD TO OPEN THE DOOR FROM PASSENGER SIDE IN ORDER TO GET TO THE DRIVER'S SIDE. THEN BOTH BACK PASSENGER LEFT AND RIGHT DOORS WOULD NOT OPEN FROM INSIDE OR OUTSIDE. THIS CREATED MAJOR CONCERN AND SAFETY ISSUE SINCE I COULDN'T HAVE ANYONE SITTING IN THE BACK SINCE NO ONE COULD GET IN OR GET OUT. I TOOK MY CAR TO DEALERSHIP AND SINCE MY CAR HAD 62,000 MILES IT WAS NOT COVERED UNDER THE HYUNDAI WARRANTY. THEY REPLACED THE DRIVER DOOR LOCK ACTUATOR FOR $392 IN 12/13/2019. ONE MONTH LATER IN 1/13/2020 I STARTED HAVING THE SAME PROBLEM WITH BACK RIGHT PASSENGER DOOR AND ONE WEEK LATER IN 1/18/20 I HAD THE SAME PROBLEM WITH BACK LEFT PASSENGER DOOR. THIS TIME BOTH BACK DOORS WERE LOCKED FROM INSIDE AND OUTSIDE SO NO ONE WAS ABLE TO GET IN OR OUT. I TOOK MY CAR TO AAMCO AND THEY HAD TO REMOVE THE DOORS TRIM & SEALS TO GET DOORS OPEN AND REPLACED BOTH DOOR LOCK ACTUATORS FOR $862.79. THIS HAS NEVER HAPPENED WITH MY OTHER CARS AND IT IS A MAJOR SAFETY CONCERN WHEN YOU ARE LOCKED INSIDE THE CAR AND CAN'T GET OUT. THERE HAS BEEN MANY COMPLAINTS ONLINE REGARDING THE DOOR LOCK ACTUATORS NOT FUNCTIONING AND REQUIRING REPLACEMENT. I'M HOPING NHTSA CAN ADDRESS THIS SAFETY CONCERN AND ASK HYUNDAI TO RECALL AND REPLACE THE PARTS. I KNOW SOON I WILL HAVE THE SAME PROBLEM WITH MY TRUNK DOOR AND FRONT RIGHT DOOR. GREATLY APPRECIATE YOUR HELP IN THIS MATTER. THE PARTS ARE POOR QUALITY AND NOT DESIGNED TO LAST AND THIS CREATES SAFETY CONCERN.

NHTSA ODI 11317074

BACK DOORS WILL NO OPEN AFTER THEY ARE LOCKED EVEN WHEN UNLOCKED THEY WILL NOT OPEN IF KIDS IN BACK YOU CAN'T OPEN DOORS TO GET KIDS OUT OF CAR SEAT THIS IS A PROBLEM THAT OTHER PEOPLE ARE HAVING WITH THIS CAR IT'S A BIG SAFETY ISSUE IF YOU NEEDED TO GET ACCESS TO THE BACK SEAT OF THE CAR IT'S IMPOSSIBLE THIS IS A ONGOING ISSUE SOMETIMES THEY OPEN AND IT'S TIMES MAY GO DAYS BEFORE YOU CAN GET THEM TO OPEN

NHTSA ODI 11316840

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE REAR PASSENGER DOOR LATCH FAILED. THE CONTACT WAS UNABLE TO UNLOCK THE DOOR FROM THE OUTSIDE OR INSIDE THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 50,000.

NHTSA ODI 11316388

PASSENGER SIDE FRONT DOOR DOES NOT OPEN WHEN HANDLED IS PULLED - HAVE TO PULL IT MULTIPLE TIMES. REAR PASSENGER SIDE REAR DOOR DOES NOT OPEN AT ALL FROM THE EXTERIOR OR THE INTERIOR.

NHTSA ODI 11316098

THE PASSENGER BACK DOOR WILL NOT OPEN FROM THE INSIDE OR OUT.

NHTSA ODI 11315928

I'M THE ORIGINAL OWNER OF A 2016 TUCSON. HERE ARE ALL THE SYMPTOMS AND ISSUES WITH THIS VEHICLE: DEALER RECOMMENDED REPLACING THE CATALYTIC CONVERTER DEC 2019 AND I HAD THE PART REPLACED. HAD AN OIL CHANGE ON 1-26-2020 AND THE NEXT WEEK ON 2-2-2020 THE ENGINE WAS TAPPING, CHECKED THE OIL AND DISCOVERED NO OIL IN THE ENGINE. THE LOW OIL INDICATOR LIGHT NEVER CAME ON. THE CAR CONTINUES TO BURN OIL. MECHANICS CHECKED CAR AGAIN AND NO LEAKS WAS DISCOVERED. AND STILL UNABLE TO DETERMINE WHY THIS CAR IS BURNING OIL. MECHANIC IS RECOMMENDING A NEW ENGINE. ALSO, THE CAR WILL NOT ACCELERATE ACCURATELY AND HESITATES AT ABOUT 45 MPH. THERE IS A CLICKING NOISE WHEN TURNING THE STEERING WHEEL. THE DEALERSHIP SAYS THAT DOES CAUSE ANY PROBLEMS BUT THE PART CAN BE REPLACED. THE DRIVERS DOOR STICKS HAVE TO PULL ON THE DOOR HANDLE 2-3 TIMES BEFORE THE DOOR OPENS. MAJOR ENGINE ISSUES,

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THE REAR PASSENGER DOOR WILL NOT OPEN FROM EITHER INSIDE OR OUT. THERE IS NO DAMAGE TO DOOR OR VEHICLE, THIS STARTED RANDOMLY OVER AN YEAR AND FINALLY WON'T OPEN. I TOOK IT TO THE DEALER AND THEY SAID ITS OUT OF WARRANTY BY 1,000 MILES AND IT WILL COST OVER $500 TO BE FIXED. THEY RECOMMEND CUTTING THE DOOR HANDLE OFF TO GAIN ACCESS. I BELIEVE THIS IS A SAFETY ISSUE AND SHOULD BE LOOK INTO, THERE ARE MANY TUCSON OWNERS OF SEVERAL HYUNDAI FORUMS HAVING THE SAME ISSUE. (UNABLE TO OPEN DOORS). HOPING TO HEAR BACK FROM YOU, (XXXXX) REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11291181

THE DOORS AT TIMES WILL NOT OPEN, POWER WINDOWS WILL NOT GO DOWN. VEHICLE HESITATES WHEN DRIVING. WHEN UNLOCKING DOORS WITH REMOTE, DOORS LOCK BACK ON THEIR OWN.

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