What 1,536 owners told NHTSA about the 2016 Hyundai Tucson Fuel Cell

DOORS WON'T OPEN. DOOR LOCK ACTUATOR IS FAULTY. CURRENT REPLACEMENT DOES NOT FIX... AND PROBLEM REPEATS. HYUNDAI NEEDS TO FIX AND RECALL. THIS IS A WIDE SPREAD PROBLEM FOR THIS CAR AND A CRAZY SAFETY ISSUE!

NHTSA ODI 11416445

THE PASSENGER SIDE REAR DOOR SUDDENLY WOULD NOT OPEN FROM THE INSIDE OR OUTSIDE. THE CHILD LOCK WAS DISENGAGED, AND NO AMOUNT OF LOCKING/UNLOCKING WOULD FIX IT. WE WERE IN THE CAR AND IT WORKED NORMALLY, THEN WHEN WE ARRIVED TO OUR DESTINATION COULD NOT GET MY KIDS OUT. THERE IS NO DAMAGE TO THE DOOR HANDLE FROM THE INSIDE OR OUTSIDE. IT HAPPENED OUT OF NOWHERE. THIS IS INCREDIBLY DANGEROUS, AS NOT ONLY COULD I BIT GET MY KIDS OUT QUICKLY IN AN EMERGENCY, I ALSO CAN'T LET THEM OUT CURBSIDE, AND AM FORCED TO PULL THEM OUT OF THE BACK SEAT WITH CARS FLYING BY. I HAVE MAJOR CONCERNS WITH ALL OF THE REMAINING DOORS FAILING, AND IT SEEMS LIKE THIS IS A CHRONIC WIDESPREAD ISSUE WITH HYUNDAI VEHICLES, AND TUCSONS IN PARTICULAR. I'M FEARFUL THAT THE DOORS WILL JUST SEIZE UP AND WE WON'T BE ABLE TO GET OUT OF THE CAR.

NHTSA ODI 11415640

REAR PASSENGER DOOR WILL NOT UNLOCK FROM INSIDE OR OUTSIDE. TRANSMISSION SOMETIMES PAUSES WHEN YOU START TO PULL OFF.

NHTSA ODI 11415221

REAR PASSENGER DOORS FAIL TO OPEN FROM THE INSIDE AND OUTSIDE. PROBLEM OCCURRED WITHOUT ANY PRECIPITATING EVENTS TO BOTH LEFT AND RIGHT HAND REAR PASSENGER DOORS WITHIN MONTHS OF EACH OTHER. DEALER HAS ACKNOWLEDGED THAT THIS IS A KNOWN ISSUE WITH THIS CAR. LOCKING MECHANISM, ACTUATOR, ASSEMBLY REQUIRED REPLACEMENT.

NHTSA ODI 11415122

REAR PASSENGER DOOR WILL NOT OPEN. IT LOCKS/UNLOCKS WITHOUT AN ISSUE, BUT THE INSIDE AND OUTSIDE DOOR HANDLES DO NOT WORK. MY CHILD COULD BE TRAPPED IN THE CAR IN AN EMERGENCY. THE VEHICLE WAS STATIONARY.

NHTSA ODI 11414811

THE DOOR ACTUATORS STOP WORKING AND YOU ARE NOT ABLE TO OPEN THE DOOR USING THE INSIDE OR THE OUTSIDE DOOR HANDLES. YOU CAN HEAR THEM UNLOCK, BUT THE DOOR STILL WILL NOT OPEN. THIS IS A HUGE SAFETY CONCERN IF THERE WERE TO BE AN EMERGENCY WHERE THE CAR NEEDED TO BE EVACUATED. THIS HAPPENS WHEN THE CAR IS STATIONARY, WHETHER IT IS OFF OR THE ENGINE IS RUNNING.

NHTSA ODI 11414554

REAR VEHICLE DOORS WOULD NOT OPEN EITHER FROM THE INSIDE OR THE OUTSIDE, PROGRESSIVE IN NATURE OVER THE COURSE OF SEVERAL MONTHS. AT THE TIME OF REPAIR, THE DOOR WOULDN'T OPEN. MY ELDERLY MOTHER WITH LIMITED MOBILITY WAS STUCK IN THE BACK OF THE CAR FOR OVER AN HOUR UNTIL I WAS ABLE TO GET THE CAR DOOR OPEN. IF MY MOTHER WAS IN AN EMERGENT MEDICAL SITUATION, I DON'T KNOW HOW WE WOULD HAVE GOTTEN HER OUT. I CAN'T IMAGINE IF A MOTHER WITH YOUNG CHILDREN AND CAR SEATS WOULD MANAGE IN A SAFETY SITUATION. THIS COULD BE A SITUATION BETWEEN LIFE AND DEATH. THE HYUNDAI DEALERSHIP WAS ONLY MINIMALLY SUPPORTIVE OF THIS. IT IS NOT ACCEPTABLE TO PAY $898.23 TO BE ABLE TO OPEN AND CLOSE THE DOORS ON A CAR THAT IS LESS THAN 5 YEARS OLD. THIS IS A HUGE SAFETY SITUATION THAT HAS BEEN REPORTED OVER AND OVER AGAIN ACROSS MANY CAR WEBSITES. WE HAVE BEEN A LONGTIME HYUNDAI CUSTOMER, AND FIND THE LACK OF RECALL FOR SUCH A GLARING SAFETY SITUATION UNACCEPTABLE. AT SOME POINT, SOMEONE WILL LOSE THEIR LIFE BECAUSE OF THIS. I STRONGLY URGE THAT THIS MATTER BE LOOKED INTO IN DEPTH, AND THAT THIS WOULD RESULT IN A SAFETY RECALL. I HAVE THE DOCUMENTS FROM THE DEALERSHIP FOR THE REPAIR TO THE DOORS THAT SPECIFICALLY STATE THEIR CONCERNS FOR THIS BEING A SAFETY ISSUE. BEING ABLE TO GET INTO AND OUT OF A CAR SAFELY IS NOT A LUXURY, IT IS A NECESSITY. TO PAY NEARLY 1,000 DOLLARS TO DO SO IS NOT ACCEPTABLE, AND A PROBLEM TRUST WITH HYUNDAI PRODUCTS. I STRONGLY URGE YOUR ORGANIZATION TO LOOK INTO THE HUGE AND GROWING NUMBER OF HYUNDAI TUSCON SUVS THAT HAVE THIS PROBLEM, AND TO INITIATE A SAFETY RECALL.

NHTSA ODI 11414368

DRIVER SIDE WILL NOT OPEN WAS UNLOCK IT IS A SAFETY MATTER YOU CAN NOT GET INTO YOUR CAR IF YOUR LIFE IS THREATENED OR CHILD IS SIDE YOU CAN NOT GET DOOR OPEN . YOU CAN HERE IT U LOCK BUT JUST PULLING HANDLE WITH OUT ENTER. I'M NOT THE ONLY ONE HAVING THIS PROBLEM AND COMPANY WANT FIX THIS SAFETY MATTER A RECALL NEED TO BE DONE

NHTSA ODI 11413989

NEITHER BACK DOOR WILL OPEN FROM INSIDE OR OUTSIDE. MY DRIVER DOOR HANDLE TAKES TWO PULLS TO OPEN AFTER BEING UNLOCKED. MY SECOND ROW IS ESSENTIALLY NON-USABLE. I HAVE SEEN HUNDREDS OF COMPLAINTS ABOUT THIS ISSUE WITH HYUNDAI'S YET HAVE NOT SEEN A RECALL FOR THEM. THIS IS A HUGE SAFETY HAZARD.

NHTSA ODI 11414016

THE REAR PASSENGER DOOR WILL NOT OPEN POSING A SAFETY CONCERN. MANY OTHER OWNERS OF HYUNDAI TUCSON OWNERS HAVE EXPERIENCED THE SAME ISSUES. HYUNDAI SHOULD BE RESPONSIBLE FOR REPAIR OF THIS ISSUE.

NHTSA ODI 11413705

BOTH MY FRONT AND REAR DRIVERS SIDE DOOR HAVE BEEN FAILING TO OPEN ON MY 2016 HYUNDAI TUCSON. RECENTLY MY REAR DRIVERS SIDE DOOR HAS COMPLETLY FAILED TO OPEN (INSIDE AND OUTSIDE) LEAVING ME WITH ONE DOOR TO ACCESS MY CHILD IN THE BACKSEAT. I HAVE TO PULL MY DRIVERS SIDE DOOR HANDLE MULTIPLE TIMES IN ORDER FOR IT TO "CATCH" AND OPEN. I TOOK THE CAR TO LITHIA HYUNDAI OF FRESNO AND THEY ADVISED ME THAT I NEED TO REPAIR BOTH ACTUATORS AND IT IS NOT CONSIDERED A "SAFETY ISSUE" MORE OF A "WEAR AND TEAR" ISSUE. THIS IS A HUGE SAFETY ISSUE ESPECIALLY IF YOU HAVE KIDS AND NEED TO GET OUT IN AN EMERGENCY.

NHTSA ODI 11413476

BACK PASSENGER DOOR LOCK ISSUE. DOOR WON'T OPEN FROM EITHER INSIDE THE CAR OR OUTSIDE THE CAR. THIS IS A SAFETY HAZARD. I COULD NOT GET MY GRANDDAUGHTER OUT OF THE CAR. THE DOOR WOULD NOT OPEN.

NHTSA ODI 11413349

PASSENGER FRONT AND DRIVER REAR DOORS DO NOT OPEN TO GET IN OR OUT OF VEHICLE. YOU GET STUCK IN THE CAR AND CANNOT EXIT OUT THESE DOORS! REAL SAFETY HAZARD IF YOU GET STUCK IN THE CAR.

NHTSA ODI 11413116

OUT OF NOWHERE, THE REAR PASSENGER DOOR REFUSES TO OPEN. THE REMOTE CAN LOCK/UNLOCK THE LOCKING KNOB, BUT THE DOOR IS IMPOSSIBLE TO OPEN FROM INSIDE OR OUTSIDE. THE VEHICLE WAS IN A STATIONARY STATE. THIS IS A WELL-KNOWN PROBLEM AMONGST 2016 TUCSON OWNERS. PLEASE REFER TO TWO ONLINE FORUMS. HTTPS://WWW.HYUNDAI-FORUMS.COM/THREADS/REAR-PASSENGER-DOOR-WONT-OPEN.603329/ HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T57988_DS1084478 ALSO, IN KOREA, THE SAME VEHICLE IS ON RECALL FOR THE DOOR LATCH PROBLEM. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE BECAUSE IF THE DOOR DOES NOT OPERATE IN CASE OF EMERGENCY, HOW CAN SOMEBODY EXIT FROM THE CAR TO SAFETY?

NHTSA ODI 11408579

THE REAR PASSENGER SIDE DOOR WOULD NOT OPEN FROM THE INSIDE OR OUTSIDE. IT STARTED OUT AS AN INTERMITTENT PROBLEM WHERE THE DOOR WOULD NOT OPEN ON THE FIRST OR SECOND TRY BUT WOULD EVENTUALLY OPEN. IT QUICKLY BECAME A PERMANENT PROBLEM WHERE THE DOOR WOULD NOT OPEN AT ALL. THIS IS A HUGE SAFETY ISSUE AS I HAVE 2 YOUNG CHILDREN IN CAR SEATS IN THE BACK SEAT AND NEED TO BE ABLE TO OPEN BOTH REAR DOORS TO GET THEM IN AND OUT OF THE VEHICLE.

NHTSA ODI 11408364

THE REAR PASSENGER DOOR WOULDN'T OPEN EITHER FROM INSIDE OR OUTSIDE. THIS IS A KNOWN ISSUE AND MUST BE ON A RECALL LIST. HYUNDAI TUCSON PRODUCED BETWEEN 2015 AND 2016 HAVE THIS ISSUE AND IN KOREA, HYUNDAI KOREA HAS BEEN REPAIRING THIS PROBLEM AT NO CHARGE. (SEE BELOW KOREAN SITE) HTTP://WWW.CONSUMERWIDE.COM/NEWS/ARTICLEVIEW.HTML?IDXNO=37459 HYUNDAI USA SHOULD DO THE SAME. THIS IS A SAFETY ISSUE!

NHTSA ODI 11407996

OUR CAR FRONT DRIVER DOOR WILL NOT UNLOCK FROM THE OUTSIDE WITH THE REMOTE FOB OR THE DOOR HANDLE. THE ONLY WAY TO OPEN THE DOOR IS TO USE THE HANDLE ON THE INSIDE OF THE DOOR. THIS HAPPENS CONTINUALLY NOW & STARTED HAPPENING ABOUT 2 MONTHS AGO FOR NO IDENTIFIABLE REASON. WHEN APPROACHING THE CAR TO GO FOR A DRIVE, WE HAVE TO OPEN THE FRONT PASSENGER SIDE DOOR FIRST & REACH ACROSS TO THE DRIVER SIDE & UNLOCK FROM THE INTERIOR. NO OTHER WAY TO DO IT. WE SEARCHED ONLINE AND THIS SEEMS TO BE A VERY COMMON ISSUE WITH HYUNDAI SUVS, WITH OTHER INSTANCES OF DOORS NOT EVEN BEING ABLE TO BE OPENED FROM THE INTERIOR EITHER. IT LOOKS LIKE THERE IS A MALFUNCTIONING DOOR "ACTUATOR". SOME CASES HAVE HAD TO COMPLETELY DESTROY THE INTERIOR DOOR PANEL TO BE ABLE TO ACCESS THE MECHANISMS OF THE DOOR TO REPLACE THE ACTUATOR. SINCE IT IS A VERY COMMON PROBLEM, AND A SAFETY ISSUE IF PEOPLE CANNOT OPEN DOORS FROM INSIDE OR OUT, THIS SHOULD BE A SAFETY RECALL. REALLY THIS IS A SERIOUS SAFETY ISSUE IF YOU CANNOT OPEN YOUR DOOR TO GET OUT OF THE CAR IN CASE OF AN EMERGENCY. PLEASE EVALUATE THIS ASAP & HAVE HYUNDAI ISSUE A RECALL.

NHTSA ODI 11408025

WHEN TRYING TO GET INTO MY CAR, I UNLOCK MY DOORS. WITH ALL DOORS UNLOCKED I TRY TO ENTER THE DRIVER DOOR FROM THE OUTSIDE. IT TAKES MULTIPLE POOLS ON THE HANDLE FOR THE DRIVE DOOR TO GET THE LATCH INSIDE THE DOOR TO RELEASE AND OPEN THE DOOR. MY DOOR BECOMES STUCK AND I AM UNABLE TO GET INSIDE MY VEHICLE. THIS CAN BE A POTENTIAL SAFETY ISSUE, IN DARK PARKING LOTS, UNSAFE LOCATIONS, PREVENTING ME FROM GETTING IN MY VEHICLE. I TOOK MY VEHICLE TO HYUNDAI DEALER. THEY STATES NOTHING IS WRONG WITH MY DOOR AND IT WORKS FINE. THIS WAS APPROX APR IN 2020. BEGINNING THIS WEEK MY PASSENGER SIDE FRONT DOOR WILL NOW ALSO NOT OPEN FROM THE OUTSIDE, EVEN IF MY DOOR IS UNLOCKED. NO MATTER HOW MANY TIMES I PULL THE HANDLE THE PASSENGER DOOR WONT RELEASE FROM THE OUTSIDE. I HAVE TO OPEN THE DOOR FROM THE INSIDE.

NHTSA ODI 11407877

THE REAR PASSENGER SIDE DOOR HAS STOPPED WORKING SUDDENLY, THE VEHICLE WAS STATIONARY AND PARKED, AND AFTER WORKING CORRECTLY JUST MINUTES BEFORE, NOW IT WON'T OPEN FROM EITHER INSIDE OR OUTSIDE THE CAR, IT IS STUCK IN THE CLOSED POSITION AND IT IS VERY UNSAFE AS THAT IS THE SIDEWALK FACING DOOR WHICH WON'T OPEN FORCING PEOPLE TO EXIT ON THE STREET SIDE. THIS SEEMS TO BE A WIDESPREAD PROBLEM AFFECTING MANY 2016 TUCSON CUSTOMERS. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T57988_DS1084478

NHTSA ODI 11407985

THE REAR PASSENGER DOOR OF MY 2016 HYUNDAI TUCSON NO LONGER OPENS AT ALL, FROM THE INSIDE OR THE OUTSIDE. AS I HAVE A YOUNG CHILD AND NEPHEWS WHO ARE REGULARLY IN MY CAR IN CAR SEATS, THIS IS A SERIOUS SAFETY CONCERN. APPARENTLY, HYUNDAI IS NOT WILLING TO TAKE RESPONSIBILITY FOR THIS DEFECT, WHICH I HAVE FOUND IS A PROBLEM ACROSS MANY HYUNDAI YEARS AND MODELS. THE COST OF A DEALERSHIP TO FIX IS UPWARDS OF $1000, WHICH IS PROHIBITIVE AND UNREALISTIC.

NHTSA ODI 11406639

REAR DRIVERS SIDE DOOR WILL NOT OPEN EVEN WHEN THE DOOR IS UNLOCKED. WILL NOT OPEN FROM OUTSIDE OF THE VEHICLE OR FROM WITHIN THE VEHICLE.

NHTSA ODI 11406791

THREE OF THE FOUR DOORS HAVE DEFECTS WHICH PREVENT THEM FROM OPENING FROM THE OUTSIDE OR INSIDE, WHICH IS A MAJOR SAFETY CONCERN. THE DOOR LOCK ACUATOR IS WHAT NEEDS TO BE REPLACED. THE RIGHT FRONT DOOR WAS REPLACED IN 2018. ONE OF THE BACK DOORS WAS REPLACED IN 2020, AND NOW THE OTHER BACK DOOR WON'T OPEN DUE TO THE SAME ISSUE. I OFTEN TRANSPORT CHILDREN AND AN ELDERLY GRANDPARENT, ALL OF WHOM SIT IN THE BACK SEAT. IF I HAD BEEN IN AN ACCIDENT, THERE WOULD BE NO WAY TO GET THEM OUT OF THE VEHICLE. ON TOP OF THE FACT THAT THIS IS CLEARLY A MANUFACTURER DEFECT WITH THE VEHICLE, I'M NOW CONCERNED THE DRIVER'S DOOR WILL STOP WORKING SOON, MEANING I CAN'T DRIVE THE VEHICLE AT ALL. I CONTACTED HYUNDAI CUSTOMER SUPPORT SINCE THE VEHICLE IS 1,000 MILES OVER WARRANTY AND THEY SAID THERE IS NOTHING THEY CAN DO (CONVERSATION 4/5/21). FIVE STAR HYUNDAI OF MACON REFUSED TO PUT IN A REQUEST TO OVER-RIDE THE WARRANTY TO GET IT FIXED, SINCE CLEARLY IT IS A MANUFACTURER PROBLEM WITH MY VEHICLE. THE VEHICLE HASN'T BEEN IN ANY ACCIDENTS THAT WOULD HAVE CAUSED THIS ISSUE AND HYUNDAI IS APPARENTLY AWARE OF THE ISSUE, AS IT FREQUENTLY OCCURS WITH TUCSONS AND ELANTRAS (PER CONVERSATION WITH FIVE STAR HYUNDAI), YET REFUSES TO DO ANYTHING ABOUT IT. BECAUSE MY VEHICLE IS NOW AT 61,000 MILES THEY ARE SAYING IT IS NO LONGER THEIR RESPONSIBILITY AND ARE NOT OFFERING TO ASSIST IN ANY WAY. THE BLIND SPOT DETECTOR IS ALSO MALFUNCTIONING, NOT NOTIFYING WHEN A VEHICLE IS NEXT TO MINE AND OCCASIONALLY GOING OFF WHEN THERE IS NO VEHICLE AT ALL. FIVE STAR MACON SAID THIS IS ALSO NOT UNDER WARRANTY ANYMORE AND SAID THEY DON'T KNOW WHY IT WOULD BE A PROBLEM BUT WOULD REQUIRE THEM REMOVING MY BUMPER AND DOING EXTENSIVE DIAGNOSTIC WORK BEFORE THEY'D KNOW HOW TO FIX IT.

NHTSA ODI 11406540

DOOR HANDLE WILL NOT OPEN BACK DOOR, AND FRONT DOOR HANDLE DRIVER SIDE MUST BE PULLED MULTIPLE TIMES BEFORE OPENING. REAR DOOR WILL NOT OPEN AT ALL. LATCH MECHANISM NOT WORKING PROPERLY.

NHTSA ODI 11406242

DOOR LOCK ACTUATOR FAILURE. DRIVERS SIDE REAR DOOR WOULD NOT OPEN FROM INSIDE OR OUT. OCCUPANTS COULD BE TRAPPED. 4 MOS OUTSIDE OF 5 YR WARRANTY. 200 MILES REMAINING ON 60,000 MI WARRANTY. $800 REPAIR AT WWW.HYUNDAIOFORANGEPARK.COM/. HYUNDAI MESSAGE BOARD SAY TO EXPECT PASSENGER SIDE TO FAIL SOON AS WELL.

NHTSA ODI 11406118

THE DRIVER AND PASSENGER DOORS UNLOCKING MECHANISMS STOP WORKING. THE ELECTRICAL SYSTEM WILL WORK BUT THE MECHANISM INSIDE THE DOOR WILL NOT FUNCTION COMPLETELY AND KEEPS YOU FROM BEING ABLE TO GET INTO YOUR CAR.

NHTSA ODI 11406004