What 1,536 owners told NHTSA about the 2016 Hyundai Tucson Fuel Cell

MY BACK DOORS STARTED TO NOT OPEN INTERMITTENTLY. AND NOW NEITHER OF THEM WILL OPEN. THIS IS A MAJOR SAFETY PROBLEM AS I HAVE GRANDCHILDREN IN CARSEATS IN THE BACKSEAT AND IF ANYTHING WERE TO HAPPEN I WOULD NOT BE ABLE TO GET THEM OUT. I DID SOME RESEARCH AND FOUND THAT THIS IS A KNOWN ISSUE.

NHTSA ODI 11321810

HI. I REPORTED THE CRUISE CONTROL MALFUNCTIONING TO TWO DIFFERENT HYUNDAI DEALERS, SERVICE DEPT. THE PROBLEM VARIES FROM NOT BE ABLE TO SET THE SPEED, TO NOT BEING ABLE TO LOWER THE SPEED, TO NOT RESPONDING TO CANCEL, BECAUSE CRUISE CONTROL WILL NOT WORK PROPERLY . ALL ACTIONS ARE BY USING THE CONTROL TOGGLES ON THE STEERING WHEEL CONSOLE. IT IS AN INTERMITTENT PROBLEM, AS SOME TIMES IT WORKS FINE, AND FOR OTHER DRIVES IT WON'T ENGAGE AT ALL, OR WILL NOT DISENGAGE THE SPEED WHEN HITTING CANCEL. I CAN TAP THE BRAKE TO SLOW SPEED, WHICH CAN ALARM A DRIVER BEHIND MY LANE AND CAUSE AN ACCIDENT BEHIND ME. THE SERVICE STAFF CAN NOT GET THE CRUISE CONTROL TO DUPLICATE ON A VEHICLE TEST DRIVES. SO WITH THAT, THEY SAY THEY CAN NOT REPLACE THE STEERING LINKAGE, OR ANY PART BECAUSE THEY CAN NOT PROVE IT IS FAULTY. I EXPLAINED HOW IT IS NOT SAFE, ESPECIALLY ON A HIGHWAY WITH NATURALLY HIGHER SPEEDS TO CONSIDER. WITH FIVE REPORTS OF THE FAULTY CRUISE CONTROL ON FILE, AT DIFFERENT HYUNDAI SERVICE CENTERS, THE UNSAFE PROBLEM STILL EXISTS IN THE TUSCON 2016 SUV. I HAVE PAPERWORK SHOWING REPORTED SAFETY CONCERNS SEPT 18, 2018, MAR 27, 2019, JUNE 3, 2019, AUGUST 15, 2019, OCT 16, 2019. PLUS A PERSONAL VIDEO OF PUSHING AND TOGGLING THE CONTROLS WITHOUT CRUISE RESPONSE.THAT IS OVER A YEAR OF THE REPORTING THE MALFUNCTIONING SPEED CONTROL. IT IS UNSAFE WITH NO SOLUTION.

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TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT WHILE ACCELERATING FROM A STOP, THE VEHICLE HESITATED. THE CONTACT STATED THAT THERE WAS A TEMPORARY HESITATION AND THEN THE VEHICLE WOULD LUNGE FORWARD AND THEN RETURN TO OPERATING AS INTENDED. WILLIAMS HYUNDAI LOCATED AT (2845 E SAGINAW ST, LANSING, MI 48912 517-484-1341) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE HESITATION WAS NORMAL DUE TO THE DUAL CLUTCH THAT WAS INSTALLED IN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THERE WAS NO ADDITIONAL ASSISTANCE PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.*DT

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THE VEHICLE DOOR LOCKS CEASE TO FUNCTION PROPERLY LEADING TO BOTH THE INTERIOR AND EXTERIOR DOOR HANDLES FAILING TO UNLATCH THE DOOR. THIS CAUSES THE DOORS TO FAIL TO BE ABLE TO BE OPENED. THIS COULD POTENTIALLY BE FATAL IN AN ACCIDENT SITUATION. CURRENTLY BOTH THE LEFT REAR DOOR AND FRONT RIGHT DOOR LATCHES DO NOT WORK. I CANNOT OPEN EITHER OF THOSE TWO DOORS. THIS IS A WELL DOCUMENTED ISSUE WITH HYUNDAI DOOR LATCHES. A SAFETY RECALL NEEDS TO BE ISSUED.

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REAR DRIVERS SIDE DOOR AND FRONT PASSENGER DOOR NOT OPENING WHEN YOU UNLOCK REMOTELY OR MANUALLY PROPERLY. SOMETIMES IT WILL OPEN BUT MOST TIMES IS WILL. IT COULD BE A DEATH TRAP IF SOMEONE IS STUCK ON THAT SIDE OF CAR.

NHTSA ODI 11318850

MY DRIVER SIDE DOOR HAS ALREADY BEEN REPLACED ONCE FOR THE BUTTON BECOMING DEFECTIVE AND IT STOPPED WORKING AGAIN WITHIN A MONTH OF IT BEING FIXED. MY BACK PASSENGER DOOR HAS ALSO STOPPED WORKING. EVEN THOUGH IT IS UNLOCKED, IT WILL NOT OPEN FROM THE INSIDE OR THE OUT, AS ID IT IS STILL LOCKED.

NHTSA ODI 11317199

COMING FROM A STOP OR VERY LOW SPEEDS, I PRESS ON THE GAS PEDAL AND THE CAR DOESN'T MOVE. SOMETIMES IT ACTUALLY SLOWS DOWN. WHEN IT DOES ENGAGE, THE CAR WILL LURCH FORWARD AT A HIGHER SPEED. THIS HAS HAPPENED MULTIPLE TIMES. OTHER 2016 TUCSONS ARE UNDER RECALL FOR THIS ISSUE. THEY NEED TO EXPAND THE RECALL. THIS HAS HAPPENED ON MULTIPLE DATES AND TIMES, SO THE ISSUE IS ONGOING.

NHTSA ODI 11317179

AS I WAS PULLING ONTO HIGHWAY FROM A COMPLETE STOP, THE CAR PAUSED AND REVVED ENGINE AND THEN KICKED INTO GEAR AND WENT. THIS IS A SAFETY HAZARD, AS THERE WERE OTHER VEHICLE DRIVING TOWARDS ME, AND THE CAR WOULD NOT GO FOR A FEW SECONDS.

NHTSA ODI 11317202

IN MY CASE ALL THREE DOORS WERE LOCKED AND COULD NOT OPEN IN STATIONARY, IN MOTION, ON A CITY STREET OR HIGHWAY, TURNING OR OFF. IT STARTED WITH DRIVER'S DOOR NOT OPENING FROM OUTSIDE 1ST AND WHEN I UNLOCKED USING MY CAR KEY IT WOULDN'T OPEN. I HAD TO OPEN THE DOOR FROM PASSENGER SIDE IN ORDER TO GET TO THE DRIVER'S SIDE. THEN BOTH BACK PASSENGER LEFT AND RIGHT DOORS WOULD NOT OPEN FROM INSIDE OR OUTSIDE. THIS CREATED MAJOR CONCERN AND SAFETY ISSUE SINCE I COULDN'T HAVE ANYONE SITTING IN THE BACK SINCE NO ONE COULD GET IN OR GET OUT. I TOOK MY CAR TO DEALERSHIP AND SINCE MY CAR HAD 62,000 MILES IT WAS NOT COVERED UNDER THE HYUNDAI WARRANTY. THEY REPLACED THE DRIVER DOOR LOCK ACTUATOR FOR $392 IN 12/13/2019. ONE MONTH LATER IN 1/13/2020 I STARTED HAVING THE SAME PROBLEM WITH BACK RIGHT PASSENGER DOOR AND ONE WEEK LATER IN 1/18/20 I HAD THE SAME PROBLEM WITH BACK LEFT PASSENGER DOOR. THIS TIME BOTH BACK DOORS WERE LOCKED FROM INSIDE AND OUTSIDE SO NO ONE WAS ABLE TO GET IN OR OUT. I TOOK MY CAR TO AAMCO AND THEY HAD TO REMOVE THE DOORS TRIM & SEALS TO GET DOORS OPEN AND REPLACED BOTH DOOR LOCK ACTUATORS FOR $862.79. THIS HAS NEVER HAPPENED WITH MY OTHER CARS AND IT IS A MAJOR SAFETY CONCERN WHEN YOU ARE LOCKED INSIDE THE CAR AND CAN'T GET OUT. THERE HAS BEEN MANY COMPLAINTS ONLINE REGARDING THE DOOR LOCK ACTUATORS NOT FUNCTIONING AND REQUIRING REPLACEMENT. I'M HOPING NHTSA CAN ADDRESS THIS SAFETY CONCERN AND ASK HYUNDAI TO RECALL AND REPLACE THE PARTS. I KNOW SOON I WILL HAVE THE SAME PROBLEM WITH MY TRUNK DOOR AND FRONT RIGHT DOOR. GREATLY APPRECIATE YOUR HELP IN THIS MATTER. THE PARTS ARE POOR QUALITY AND NOT DESIGNED TO LAST AND THIS CREATES SAFETY CONCERN.

NHTSA ODI 11317074

BACK DOORS WILL NO OPEN AFTER THEY ARE LOCKED EVEN WHEN UNLOCKED THEY WILL NOT OPEN IF KIDS IN BACK YOU CAN'T OPEN DOORS TO GET KIDS OUT OF CAR SEAT THIS IS A PROBLEM THAT OTHER PEOPLE ARE HAVING WITH THIS CAR IT'S A BIG SAFETY ISSUE IF YOU NEEDED TO GET ACCESS TO THE BACK SEAT OF THE CAR IT'S IMPOSSIBLE THIS IS A ONGOING ISSUE SOMETIMES THEY OPEN AND IT'S TIMES MAY GO DAYS BEFORE YOU CAN GET THEM TO OPEN

NHTSA ODI 11316840

DRIVERS SIDE PASSENGER DOOR WILL NOT OPEN WHEN UNLOCKED ELECTRONICALLY OR MANUALLY.

NHTSA ODI 11316726

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE REAR PASSENGER DOOR LATCH FAILED. THE CONTACT WAS UNABLE TO UNLOCK THE DOOR FROM THE OUTSIDE OR INSIDE THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 50,000.

NHTSA ODI 11316388

PASSENGER SIDE FRONT DOOR DOES NOT OPEN WHEN HANDLED IS PULLED - HAVE TO PULL IT MULTIPLE TIMES. REAR PASSENGER SIDE REAR DOOR DOES NOT OPEN AT ALL FROM THE EXTERIOR OR THE INTERIOR.

NHTSA ODI 11316098

MY 2016 HYUNDAI TUCSON ECO DCT HAS A DANGEROUS RANDOM "SHUDDER/HESITATION" SAFETY PROBLEM THAT NEEDS TO BE RESOLVED.*DT A "SHUDDER / HESITATION" RANDOMLY OCCURS AT SLOWER SPEEDS. I'VE BROUGHT UP MY CONCERN EACH TIME I HAVE HAD MY VEHICLE IN FOR REGULARLY SCHEDULED SERVICE. I HAVE ONLY 28000 MILES ON IT. THE MECHANICS REPORT THAT "IT DIDN'T OCCUR FOR THEM, OR SHOW-UP ON THEIR COMPUTER, SO THEY SAY THEY CAN'T DO ANYTHING ABOUT IT". I'VE EXPLAINED EACH TIME THAT IT OCCURS RANDOMLY, AND MOSTLY AT SLOW SPEED WHEN SLOWLY COMING TO A STOP, WHEN PARKING PULLING IN OR OUT OF A SPACE OR DRIVEWAY, AT STOP SIGNS EITHER SLOWLY STOPPING, OR PROCEEDING FORWARD AT A LIGHT OR INTERSECTION, AND SOMETIMES WHEN TRYING TO TURN INTO THE FLOW OF TRAFFIC. I AM POSITIVE THAT HYUNDAI IS VERY AWARE OF WHAT THE PROBLEM IS WITH THE 2016 TUCSON ECO DCT. I RECENTLY RECEIVED A LETTER FROM HYUNDAI REFERRING TO A 'PROPOSED CLASS ACTION SETTLEMENT', BUT IT WAS EXPIRED ALREADY ! I MENTIONED THERE WERE OVER 300 COMPLAINTS OF A SIMILAR "SHUDDER / HESITATION" ON ONE WEB SITE ALONE! THIS IS A DANGEROUS PROBLEM THAT COULD RESULT IN A REAR END OR INTERSECTION COLLISION BECAUSE OF THE "SHUDDER / HESITATION" THAT OCCURS RANDOMLY. I HAVE PASSENGER WITNESSES AS WELL. THERE IS DEFINATELY A DANGEROUS SAFETY DEFECT CAUSING A "SHUDDER" IN THE 2016 TUCSON ECO DCT THAT NEEDS TO BE RESOLVED. I WAS GIVEN A HYUNDAI COMPLAINT DEPT. NUMBER TO CALL, AND I REPORTED THE PROBLEM. THE CLAIM ADMINISTRATOR SEEMED QUITE AWARE OF SIMILAR COMPLAINTS. HE GAVE ME A CLAIM NUMBER, AND SAID HE WOULD CALL ME BACK MONDAY, TO 'SET UP ANOTHER SERVICE APPOINTMENT', AND "ARRANGE FOR A SPECIALIST" TO BE THERE. I RECEIVED A CALL ON WEDNESDAY, AND WAS NOW INFORMED "THERE WAS NOTHING MORE HE COULD DO", AND HE WAS "CLOSING OUT MY CASE NUMBER, AND SUGGESTED I JUST BRING IT TO THE DEALER AGAIN", AND RE-FILE A NEW CLAIM# !

NHTSA ODI 11315976

THE PASSENGER BACK DOOR WILL NOT OPEN FROM THE INSIDE OR OUT.

NHTSA ODI 11315928

SLOW OR NO EXCELERATION FROM STOP SLOW TRANSMISSION SHIFT POWER LOSS KNOCKING NOISE ON FRONT VIBRATION CONTINOUS SERVICE ENGINE LIGHT LOW TURBO BOOST THIS HAVE BEEN CONTINOUS AND SEVERAL ATTEMPTS HAVE BEEN MADE BY HYUNDAI WITH NEGATIVE RESULTS

NHTSA ODI 11315418

HELLO, I BOUGHT A USED 2016 HYUNDAI TUCSON ECO LESS THEN A MONTH AGO FROM AUTONATION THAT HAD ONLY 40,000 MILES ON IT. WITHIN 2 WEEKS OF BUYING THE VEHICLE, THE CHECK ENGINE TURNED ON FOR A P259F TROUBLE CODE FOR A TURBOCHARGER POSITION SENSOR THAT I HAD GOT FROM USING AUTONATION'S VEHICLE APP. NATURALLY , I CALLED AUTONATION TO HAVE MY CAR FIXED, BUT THE ENGINE LIGHT HAD GONE OFF BEFORE I BROUGHT MY IN VEHICLE IN FOR REPAIRS. WHEN I DID BRING MY VEHICLE IN TO THE DEALERSHIP, THEY CONFIRMED THAT THERE WAS A CHECK ENGINE LIGHT ON FROM MY TURBO, BUT THAT IT HAD GONE OFF AND THAT THE CAR WAS FUNCTIONING NORMALLY, AND TO GO TO A HYUNDAI DEALERSHIP FOR A SPECIAL DIAGNOSTIC IF THE ISSUE CONSISTED. ON THE SAME DAY OF GETTING MY CAR BACK, I STARTED NOTICING ENGINE PERFORMANCE ISSUES, MY ACCELERATION WOULD BE AFFECTED BY 1 TO 2 SECONDS WHERE THE CAR WOULD NOT GO, AND WHEN IT WOULD FINALLY NOTICE THE THROTTLE IT WOULD JUMP KICK THE CAR. ALSO THE WORST OF ALL, IT ALSO CUT OUT AT ONE POINT WHERE IT DID NOT WANT TO GIVE ANY SORT OF THROTTLE AT ALL, I NEEDED TO HAVE MY FOOT ALL THE WAY DOWN ON THE PEDAL TO JUST GO 30 MPH. DURING THAT TIME I NOTICED THAT THE ENGINE WOULD BE REVVING HIGH WHILE NO SPEED WAS BEING GAINED, AND NO CHECK ENGINE LIGHTS WHERE GOING OFF EITHER. BECAUSE OF THAT, I WAS ALMOST INVOLVED IN AN ACCIDENT WHERE I COULD NOT ACCELERATE OUT OF AN INTERSECTION WHEN MAKING A TURN. WHAT MAKES ME BELIEVE THIS IS THE TURBO ELECTRICAL PROBLEM, IS THAT THE WAY I GOT MY CAR TO ACCELERATE NORMALLY IS THAT I PARKED IT AND RESTARTED IT, AFTER THAT IT STARTED ACCELERATING NORMALLY, BUT AT TIMES THE ACCELERATION WOULD STILL BE AFFECTED.

NHTSA ODI 11311293

I'M THE ORIGINAL OWNER OF A 2016 TUCSON. HERE ARE ALL THE SYMPTOMS AND ISSUES WITH THIS VEHICLE: DEALER RECOMMENDED REPLACING THE CATALYTIC CONVERTER DEC 2019 AND I HAD THE PART REPLACED. HAD AN OIL CHANGE ON 1-26-2020 AND THE NEXT WEEK ON 2-2-2020 THE ENGINE WAS TAPPING, CHECKED THE OIL AND DISCOVERED NO OIL IN THE ENGINE. THE LOW OIL INDICATOR LIGHT NEVER CAME ON. THE CAR CONTINUES TO BURN OIL. MECHANICS CHECKED CAR AGAIN AND NO LEAKS WAS DISCOVERED. AND STILL UNABLE TO DETERMINE WHY THIS CAR IS BURNING OIL. MECHANIC IS RECOMMENDING A NEW ENGINE. ALSO, THE CAR WILL NOT ACCELERATE ACCURATELY AND HESITATES AT ABOUT 45 MPH. THERE IS A CLICKING NOISE WHEN TURNING THE STEERING WHEEL. THE DEALERSHIP SAYS THAT DOES CAUSE ANY PROBLEMS BUT THE PART CAN BE REPLACED. THE DRIVERS DOOR STICKS HAVE TO PULL ON THE DOOR HANDLE 2-3 TIMES BEFORE THE DOOR OPENS. MAJOR ENGINE ISSUES,

NHTSA ODI 11308433

2016 HYUNDAI TUCSON ECO: VEHICLE WAS STATIONARY AND I NOTICED THE AIR BAG INDICATOR IS ILLUMINATED. I REMOVED KEYS FROM IGNITION AND RE-STARTED WITH SAME RESULTS. NOT SURE IF IT'S A MODULE OR A DEFECTIVE RESTRAINT SYSTEM.

NHTSA ODI 11307845

PASSENGER BRAKE LIGH REPEATEDLY GOES OUT, HYUNDAI DEALERSHIP HAS ADMITTED IT IS A RECURRING ISSUE ARISING FROM SUBPAR PARTS WITH KNOWN QUALITY PROBLEMS. OCCURS RANDOMLY; STATIONARY, IN MOTION. VEHICLE PRIMARILY USED FOR CITY DRIVING.

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TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 45 MPH, THERE WAS AN ABNORMAL ODOR COMING FROM THE ENGINE. WITHOUT WARNING THE ENGINE CEASED. THE CONTACT WAS ABLE TO SAFELY GUIDE THE VEHICLE OFF OF THE ROADWAY. THE CONTACT TURNED THE VEHICLE OFF AND WAS UNABLE TO RESTART THE VEHICLE. TRIPLE -A WAS CONTACTED AND TOWED THE VEHICLE TO (FREEHOLD HYUNDAI 4065 U.S. 9, FREEHOLD TOWNSHIP, NJ 07728 (732) 625-1200) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT SUBJECTED TO ANY RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

NHTSA ODI 11306793

IN SUMMER OF 2019 I NOTICED LEFT REAR PASSENGER WINDOW STOPPED FUNCTIONING. A FEW MONTHS LATER, RIGHT PASSENGER DOOR STARTED NOT OPENING FROM THE OUTSIDE. FAST FORWARD 3 MONTHS LATER, DRIVER WIDE WINDOW STOPPED FUNCTIONING AND NOW A FEW SHORT WEEKS LATER THE LEFT REAR PASSENGER DOOR WILL NO LONGER OPEN FROM THE OUTSIDE. I HAVE TRIED OPERATING THE WINDOWS THAT AREN'T WORKING WHILE THE VEHICLE WAS STATIONARY AND ALSO WHILE MOVING. THE DOORS OBVIOUSLY HAVE ONLY BEEN ATTEMPTED TO BE OPEN WHILE STATIONARY AND IN PARK. I BELIEVE THIS TO BE A POSSIBLE ELECTRICAL ISSUE? BUT I ALSO BELIEVE THIS IS A MAJOR SAFETY CONCERN AND NOT NORMAL WEAR AND TEAR. *LN CONSUMER STATED SHE NOW HAS 3 DOORS AND 2 WINDOWS THAT ARE NOT WORKING PROPERLY. DEALERSHIP HAS BEEN CONTACTED. *JB

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THIS ISSUE RECUR AFTER THE FIRST INCIDENT THAT MADE US GO BACK AND FORTH TO THE DEALERSHIP 3YRS AGO. HYUNDAI OF SEATTLE SHOULD HAVE A FULL RECORD OF THIS ISSUE. RECENTLY THEN, OUR CAR SHOWS SIMILAR ISSUES. THE CAR IS SLOW TO ACCELERATE FROM STOP TO GO. DOES NOT PICK UP ACCELERATIONS WHEN YOU STEP ON THE GAS. ON INCLINED OR CLIMB, ENGINE HAS A HARD TIME AND SEEMS TO SHAKE A BIT THEN STEADY ITSELF AFTER 2 MINS AS YOU STEP IN THE GAS TO KEEP IT IN MOTION

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THE TRANSMITTION FAIL AND DOING A HITS IN LOW VELOCITY OTHER STING IS WHEN I TAKE A UP HILLS AND STOP THE SUV, IT GO BACK QUICKLY AND IS VERY DANGEROUS, BECAUSE THE SUV CAN,T HOLD IN STAND BY UNTIL STAR THE TRIP

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I REPORTED TO MY LOCAL HYUNDAI DEALER (FLEMINGTON NJ) OF CLICKING SOUND COMING FROM THE STEERING COLUMN. THE DEALER SAYS THE STEERING JOINT SHAFT IS LOOSE AND CANNOT BE ADJUSTED. PART NUMBER IS 56400-D3000. LOOKING ONLINE, I SEE THIS IS A COMMON ISSUE WITH OTHER OWNERS. THIS NEEDS THE ATTENTION OF HYUNDAI; IF THE SHAFT FAILS, DRIVER MAY LOOSE TOTAL CONTROL OF VEHICLE. THIS SERVICE IS NOT COVERED UNDER WARRANTY AFTER 50,000 MILES. THANKS. MIKE

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