What 1,536 owners told NHTSA about the 2016 Hyundai Tucson Fuel Cell

The passenger doors have an issue where the door CANNOT be opened from the inside (or outside). This seems to be a common problem with this car since it can be found very easily on the internet. I was traveling with visitors from overseas and sometimes I was unable to open the door from the outside for them. I was lucky that only one door was affected. I think this matter should be considered a very serious defect as persons needing to exit the vehicle in an emergency would be trapped. Please consider a recall for this issue since there are many Hyundai's with this problem. Thank you for your consideration. John Sommo, Jr.

NHTSA ODI 11536007

FRONT DRIVER SIDE WINDOW REGULATOR ASSEMBLY BROKE IN WHICH WINDOW WOULD NOT GO DOWN. REPAIRED ON 1/24/23 AT HYUNDAI OF ST AUGUSTINE FOR $737.27. THIS IS A SAFETY RISK DUE TO NOT BEING ABLE TO PUT WINDOW DOWN IN CASE OF EMERGENCY AND DOOR WOULD NOT OPEN.

NHTSA ODI 11532043

FRONT PASSENGER SIDE WINDOW WOULD NOT GO UP ON 7/05/23. I WENT TO DEALERSHIP TO GET AN OIL CHANGE AND WHILE SERVICE ADVISOR WAS PULLING CAR OUT HE PUT PASSENGER SIDE WINDOW DOWN AND IT WOULD NOT ROLL UP. I HAD THIS WINDOW DOWN 2 HOURS PRIOR AND HAD NO ISSUES WITH IT GOING UP. HYUNDAI OF ORANGE PARK SAID MOTOR AND WINDOW REGULATOR ASSEMBLY STRIPPED DUE TO ASSEMBLY BEING CHEAP PLASTIC. COST TO REPLACE AND GET WINDOW BACK UP IS $1400.00. HAD TO HAVE DEALERSHIP PUT UP WINDOW AND SHORE IT UP DUE TO IT BEING COST PROHIBITIVE TO REPAIR. SAFETY CONCERN BECAUSE WINDOW WILL NOT GO DOWN IN CASE OF EMERGENCY IF DOOR MECHANISM FAILS AND DOOR WILL NOT OPEN. ON 1/24/23, HYUNDAI ST AUGUSTINE REPLACED DRIVE SIDE WINDOW REGULATOR ASSEMBLY AT THE COST OF 737.27 DUE TO WINDOW NOT BEING ABLE TO GO DOWN. A SEPARATE COMPLAINT WAS FILED FOR THIS OCCURENCE.

NHTSA ODI 11532049

Rear passenger door will not open from inside or outside

NHTSA ODI 11530299

Rear driver door does not open from the outside or inside. The doors are unlocked but will not open at all.

NHTSA ODI 11530178

Door latch suddenly stopped working, making it impossible to open the door from either inside or outside the vehicle. Had this occurred in an emergency situation passengers could have been trapped inside. Hyundai is aware of this defect and has issued a Technical Service Bulletin and purportedly extended the warranty but there is a shortage of parts to make repairs and so they cannot effectively honor that warranty or make needed repairs. NHTSA should require a recall on this problem to inform owners of this potential hazard and force Hyundai to put more resources into correcting the defective latches and possibly avoid unnecessary loss of life.

NHTSA ODI 11529048

About a year ago, the driver's side door stopped opening. Since the vehicle was out of warrantee, I had it repaired but do not have the invoice any longer. I didn't expect it to happen to another door. A couple of months ago, the rear passenger door stopped opening. I have had it fixed. There was no warning, the doors just stopped opening, trapping whoever was inside at the time. Of course another door could be used, but that's assuming it didn't just stop working at the same time.

NHTSA ODI 11526819

Passenger doors do not physically open when unlocked from outside and inside. Known stretched cable problems, with hundreds of complaints when doing a Google search. Elderly parents cannot yank hard enough to get them open by brute force. God forbid if there was an accident, you would not be able to open to door from inside to get out and others from outside would not be able to open either to assist. Rolling death trap. Hyundai Korea knows about the door cable problem and fixes it for free. USA wants you to pay $400 per door to fix. Shame on you Hyundai USA!!!

NHTSA ODI 11526099

Rear passenger door would not open after door is locked from inside the vehicle or outside the vehicle. Was stuck in the vehicle. Had to crawl out via other side door. Due to my size this would be a great hazard in an emergency exit situation. Have not take it to the dealer police or insurance but internet search leads to a faulty actuator. No warnings.

NHTSA ODI 11525931

In the last 2 years, 3 of our 4 doors locks have failed to open the door from inside and outside. The dealer has made me bring it in to prove its broken. This is a saftey issue, now my driver's door is not working from outside and they want me to bring it it BEFORE ordering and waiting on parts. I am 70 years old and cannot climb over seats to get out. Someone is going to get trapped, and I hope it's not me. This should be a recall as they know they are failing but are waiting till it does to fix it. Any help in this would be appreciated. Thank you for your help.

NHTSA ODI 11523525

Driver's side door will not open from outside even when vehicle is unlocked. It will not open with the key in the door either. I had no warning that this was going to occur, I left work at 9pm and my door would not open. Thankfully, my other 3 doors are still in working order but what happens if those fail as well? My car has 104k miles but I have only had it for 5 years and this is a part that should not fail in that time span. I have not yet taken the car to the dealer for this issue as I know the car is out of warranty and I will have to cover the cost of repair, but I believe it should be a recall with the amount of people who have posted online about having the same issue on their Hyundai Tucsons.

NHTSA ODI 11522518

-Driver side and passenger side back doors do not open from the inside or outside. They just stopped opening one day, months apart. Nothing hit them or could have caused a jam. It is available for inspection upon request. -The doors don’t open, and I could not get my dog or child from out of the backseat. -This is a recurring problem based on what I have read online. The issue has been confirmed by a mechanic. -The doors were inspected by Caliber Collision and I got a quote from them. -There were no lights or warnings to inform me this was going to happen and still none now that it has happened. -

NHTSA ODI 11520220

The passenger read doors lock up and become unoperable. So the doors cannot be opened from the outside or the inside. This creates a massive potentially tragic situation. If your children or a senior is in the back seat and a fire or an accident occurs they will not be able to leave the car from the rear doors. Let me make this very clear. The doors jam up and will NOT open from the inside or outside no matter what the lock position is in. Also, I see evidence online of this happening to a number of people. Hyundai did not issue a recall, but the indicated that they would fix it under "extended" warranty but when i brought it in (the door was frozen shut) they said this was something else and proceeded to charge me about $500 for the repair; $250 for the part and the same for the labor. This is a common problem and because of the seriousness involving injury and potential death this should have been recalled. How frightening is it to be locked in your car after an accident or fire?

NHTSA ODI 11514993

THE BACK PASSENGER DOOR WILL NOT OPEN REGARDLESS OF THE LOCK/UNLOCK FUNCTION. IT IS THE MAIN DOOR THAT MY CHILDREN USE TO GET IN/OUT OF THE CAR FOR SCHOOL, ETC. I REPORTED THIS TO HYUNDAI AND THEY JUST SAID THEY THINK IT IS A LATCH DEFECT. NO ATTEMPT TO REPAIR.

NHTSA ODI 11514853

When doors are unlocked, driver door outside handle will not open the door. It can be opened from the inside. No safety concern currently. Problem was reproducible by dealer technician and he stated he has a similar issue and showed me to hit below the handle with my fist. This is not a fix! When we took our Tucson for a warranty issue regarding the engine, we notified the technician of the problem and they failed to address the issue. This issue happened out of number-to-bumper warranty. I have read many forum articles by many owners that Hyundai will charge between &100 and $200 to diagnose the problem before fixing them charge for the component and labor to fix the issue. No warnings have appeared regarding the problem.

NHTSA ODI 11513879

Passenger rear doors fail to un-lock completely , so unable to open using outside handles and inside handles. Passenger rear door completely unusable , drivers side rear door works 50% of the time after several pulls on door handles. Will not fully unlock with any switches or key fob. Safety risk in case of accident with children in the back seats.

NHTSA ODI 11510427

Engine failure while going 70mph on the highway - huge safety issue! Spark plugs totally covered in oil and the engine has major known oil consumption issues. Also 3 of our 4 door actuators broke - huge safety issues as we have kids in our back seats in car seats. This form doesn't have enough room for the letter I have composed about the specifics of the situations. Hyundai has known issues with their engines and some are under recall. We were told ours is not under recall and they will not fix it or help at all to fix it even though many of their engines have/had the same issues as ours and those engines are under recall.

NHTSA ODI 11502139

Driver-side rear door fails to open from the inside or the outside. Currently, the passenger seated on that side of the vehicle has to enter and exit the vehicle using the door on the opposite side, which can easily be a safety issue. Thankfully, we have not been in an emergency incident or car accident where someone has had to use that door to get out of the car in a hurry. The failure to unlock the door and open seems to stem from an actuator mechanism that is faulty. (The same issue/complaint has been mentioned by other owners, including failure of more than one door latch, e.g. https://www.hyundai-forums.com/threads/help-16-tucson-limited-intermittent-door-unlock-fob-issue.690557/#post-6162832; https://www.carproblemzoo.com/hyundai/tucson/door-latch-problems.php, ) I contacted the local Hyundai dealer about this issue and was only able to get an appointment two months out (which will be tomorrow)! I will have more details regarding the repair associated with this issue after my appointment. But it seems like this should be a safety related recall given the potential danger of being trapped in a vehicle in the event of an emergency or an accident.

NHTSA ODI 11490518

On Oct. 14, 2022 I had to take my car in to repair/replace front passenger side window regulator. The window no longer would go up and down. $807.51. Yesterday, Oct. 20 my driver's side front window failed. Another $807 repair. I am a senior citizen (woman) on a fixed income also experiencing recent Ian hurricane damage and repairs. Am I to expect the rest of the windows to fail? Do I have some recourse with Hyundai?

NHTSA ODI 11490260

REAR PASSENGER SIDE DOOR WILL NOT UNLOCK/OPEN. CANNOT BE UNLOCKED BY ANY SWITCH. FROM INFO I HAVE BEEN ABLE TO FIND THIS COULD BE A VERY DANGEROUS SITUATION. I HAVE NOT BEEN TO THE DEALER OR CONTACTED THE MANUFACTUER. NO WARNING LIGHTS OR ALARMS HAVE BEEN ACTIVATED BY THE VEHICLE.O6/

NHTSA ODI 11471041

Rear right door stopped opening from inside and outside just over a month ago. Two weeks ago front passenger door started to not be able to be opened. To not be able to safely exit a vehicle is a tremendous safety concern....in an accident , in another emergency situation, if vehicle caught fire, etc. Which door will not be operable next? How can my elderly, disabled family member safely ride in this vehicle and get safely out? Will I need to drive to a fire department to get doors cut open? (this actually is my go-to safety plan at this point) We took to our Auto repair, they also could not open these doors. There are no dash warnings of doors being compromised. The vehicle was not in any accident incident. Internet searching reveals this to be a widespread problem with the Hyundai vehicles

NHTSA ODI 11466185

Passenger rear door will not open from inside or outside. no damage or accident has occurred. door just quit opening.

NHTSA ODI 11461351

Rear passenger door will not open from inside or outside when clearly unlocked. Safety concern if must exit vehicle quickly in case of emergency.

NHTSA ODI 11458794

The drivers side door almost never opens on the first try, I usually have to pull the handle twice. Recently the passenger side back door will not open from the inside or outside, despite being unlocked. This is a huge safety concern if I were in an accident and could not open this door. I have seen DOZENS of other reports of people having this same issue and a recall should be issued immediately to fix this potential life threatening and dangerous issue.

NHTSA ODI 11451507

I've had this used hyundai for 6 months, had to replace drivers door panel ( windows not going up and down) Stopped working. Now drivers back door window will not go up or down. Right side back door will not open anymore. On utube people by the 18k are complaining about these same issues. What next? It's like the body is falling apart.

NHTSA ODI 11451419