Home · 2016 Hyundai Tucson Fuel Cell · Complaints

What 1,536 owners told NHTSA about the 2016 Hyundai Tucson Fuel Cell

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,536)Crash / fire / injury (36)Transmission & drivetrain (498)Engine (372)Body & structure (220)Electrical system (200)Latches & locks (156)Speed control (104)Fuel system (54)Brakes (48)Visibility & wipers (40)Lights (28)

498 of 1,536 complaints match · Transmission & drivetrain · clear filters · page 18 of 20

Jul 14, 2016Transmission & drivetrainEngine

TRANSMISSION FAILS TO ENGAGE. IT HAPPENED THE FIRST TIME RIGHT IN THE MORNING FROM MY DRIVEWAY. PUT THE CAR IN DRIVE AND CAR WAS INCHING FORWARD WHILE GIVING IT PLENTY OF GAS/RPMS. CAR FINALLY WENT INTO GEAR AND STARTED TO MOVE AND WAS DRIVING NORMAL FOR THE REST OF THE DAY. THOUGHT NOTHING OF IT SINCE IT ONLY HAPPENED ONCE. THEN ABOUT 3 WEEKS LATER, STOPPED AT RED LIGHT, ONCE IT TURNED GREEN I STEPPED ON THE GAS AND THE SAME THING, INCHING FORWARD, HIGH RPMS, FINALLY TOOK GEAR AFTER ABOUT 30 SECONDS AND MANY UPSET PEOPLE BEHIND ME. THIS BRING ME TO YESTERDAY, STOPPED AT A STOP SIGN TO CROSS A BUSY NON-STOPPING CROSS TRAFFIC, WAITING TO CROSS THE STREET, FOUND AN OPENING AND STEPPED ON THE GAS EXPECTING THE CAR TO MAKE IT THROUGH THE INTERSECTION. I HAD PLENTY OF TIME TO MOVE THROUGH, BUT SUDDENLY MY CAR JUST DECIDED TO NOT MOVE WHILE STUCK RIGHT IN THE MIDDLE OF THE STREET. ONCOMING CAR HAD TO SWERVE AND NEARLY HIT MY HOOD. FINALLY CAR STARTED TO MOVE TO BARELY MAKE IT OUT OF THE WAY FOR THE 2ND ONCOMING CAR, SCARY STUFF. TOOK IT TO THE DEALERSHIP FOR SERVICE AND TOLD THEM ABOUT MY 2 INCIDENTS AND WAS TOLD THIS WAS "NORMAL FOR THE TURBO". ALSO, I NOTICED THAT WHEN I DRIVE UP AN INCLINE (SAY A PARKING GARAGE) WHEN I GET TO THE TOP AND LEVEL OUT, MY CAR GETS A HUGE RUSH OF RPMS AND IM NOT EVEN STEPPING ON THE GAS. NOT SURE IF THIS IS AT ALL RELATED, BUT JUST ASSUMING THAT IT IS PART OF THE BIGGER PROBLEM WITH THE TRANSMISSION. CAR IS 2016 TUCSON, LIMITED, ULTIMATE PACKAGE, AWD I DON'T FEEL SAFE IN THIS CAR AT ALL. I HOPE THERE IS A FIX FOR THIS SOON.

NHTSA ODI 10884906

Jul 14, 2016Transmission & drivetrainFire

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE DRIVING 40 MPH, THE VEHICLE DECELERATED AND THE TRANSMISSION OVERHEAT WARNING LIGHT ILLUMINATED. THE CONTACT NOTICED SMOKE COMING FROM THE REAR OF THE VEHICLE THROUGH THE REARVIEW MIRROR. THE CONTACT COASTED TO THE SIDE OF THE ROAD, RESTARTED THE VEHICLE, AND WAS ABLE TO RESUME DRIVING. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

NHTSA ODI 10884924

Jul 13, 2016Transmission & drivetrain

2016 TUSCON LIMITED..SAME ISSUE AS INDICATED HERE WITH DISENGAGED DCT TRANSMISSION AFTER BEING STOPPED, OR VERY SLOW SPEEDS. AT 3500 MILES MINE STARTED WITH A VIBRATION AT 1-2 MPH, DEALER NOTED THE ISSUE BUT HAD NO FIX. ENGINEER WAS SENT TO REVIEW. NOW AT 6000 MILES MY TRANSMISSION STARTED TO DISENGAGE AT RANDOM TIMES. I CONTACTED HYUNDAI CONSUMER AFFAIRS AND A CASE WAS OPEN. MY BUSINESS PARTNER ALSO PURCHASED ONE ON THE SAME WEEKEND AS I DID, AND SOME FRIENDS DID ALSO A FEW MONTHS LATER. ALL 3 OF THE CARS ARE AT THE DEALERSHIP. UNSAFE TO DRIVE. THIS IS MY WIFE'S CAR AND I WILL NOT LET HER DRIVE IT. I HAVE REQUESTED A BUYBACK. IF I DO NOT GET THIS TO HAPPEN SOON, I WILL SEEK LEMON LAW OR OPEN UP A CLASS ACTION. VERY UNSAFE AND ONLY A MATTER OF TIME SOMEONE IS KILLED OR SERIOUSLY INJURED ON A LEFT TURN INTERSECTION

NHTSA ODI 10884457

Jul 13, 2016Transmission & drivetrain

PROBLEM WITH DCT TRANSMISSION. ON MULTIPLE OCCASIONS THE CAR HAS DIFFICULTIES ACCELERATING FROM A COMPLETE STOP. THE ISSUE IS INTERMITTENT. WHEN THE PROBLEM OCCURS AND YOU PUSH THE GAS PEDAL AFTER A COMPLETE STOP THE VEHICLE VIBRATES AND JERKS BACK AND FORTH BUT DOES NOT FULLY ACCELERATE. ALSO, SOMETIMES IT FAILS TO MOVE AT ALL EVEN THOUGH THE RPMS GO UP TO 4000-5000 RANGE. THIS IS A BIG SAFETY CONCERN IF YOU ARE TRYING TO CROSS THROUGH TRAFFIC AND THE CAR DOES NOT MOVE.

NHTSA ODI 10884511

Jul 13, 2016Transmission & drivetrain

THE VEHICLE WAS STATIONARY IN THE LEFT TURN LANE OF AN INTERSECTION. WHEN THE TURN ARROW WENT GREEN THE VEHICLE WOULD NOT MOVE EVEN THOUGH IT WAS IN DRIVE. AFTER SHIFTING IN AND OUT OF PARK TO DRIVE THE VEHICLE FINALLY STARTED MOVING. ONCE I WAS UNDERWAY THE ENGINE STARTED REVVING BUT THE VEHICLE WOULD BARELY GO. I WAS ALMOST STRUCK BY ONCOMING TRAFFIC TRYING TO GET OUT OF HARMS WAY. THEN THE VEHICLE STARTED RESPONDING NORMALLY. I TOOK IT TO THE DEALER IMMEDIATELY AND WAS INFORMED THAT THERE HAD BEEN NUMEROUS ISSUES REPORTED SIMILAR TO THIS. THEY PLAN TO RESET THE DCT TO FACTORY SETTINGS BUT I NOW HAVE NO CONFIDENCE IN THIS VEHICLE WHILE IN TRAFFIC. ..UPDATED 06/08/17 *BF

NHTSA ODI 10884642

Jul 12, 2016Transmission & drivetrain

ABOUT MID-MAY OF THIS YEAR MY HUSBAND EXPERIENCED LOSS OF ACCELERATION (AS IF IN STUCK IN NEUTRAL) AT A RED LIGHT. THE CAR WAS IN DRIVE, THE CAR REVVED TO 3500-4000, BUT THE CAR ROLLED BACKWARDS. THE CAR WAS WITHOUT POWER FOR ABOUT 10 SECONDS THEN TERRIFYINGLY LURCHED FORWARD AS THOUGH SLIPPING IN AND OUT OF GEAR. WE TOOK THE CAR TO THE DEALERSHIP ON 06/21/2016 AND WERE TOLD THAT OUR CAR NEEDED A SOFTWARE UPDATE AND ALL THE ADAPTIVE VALUES WERE RESET. WE TOOK OUR TUCSON BACK. ON 07/07/16 IN RUSH HOUR TRAFFIC, OUR TUCSON LOST ACCELERATION/POWER AGAIN WHEN PULLING AWAY FROM A BUSY RED LIGHT. THE ENGINE JUST REVVED UP TO 4000+ RMP, ROLLED BACKWARDS AND HAD NO POWER OR FORWARD ACCELERATION. THE CAR WAS IN DRIVE AND THE LOSS OF POWER WAS ABOUT 20 SECONDS. WE IMMEDIATELY CALLED OUR DEALERSHIP SERVICE ADVISOR AND WERE INSTRUCTED TO BRING OUR TUCSON IN IMMEDIATELY. OUR CAR WAS KEPT FOR SEVERAL DAYS AND ON MONDAY MORNING, JULY 11TH I RECEIVED A CALL STATING THAT THE TECHNICIAN WAS UNABLE TO REPLICATE THE LOSS OF POWER AND NO ERROR MESSAGES WERE IDENTIFIED AND "THAT WAS JUST HOW THE DUAL TRANSMISSION (DCT) FUNCTIONS". I PICKED UP MY CAR, DROVE ABOUT TWO BLOCKS AWAY FROM THE DEALERSHIP AND LOST ALL ACCELERATION/POWER AGAIN WHEN ATTEMPTING TO TURN RIGHT ONTO A BUSY STREET FROM A STOPPED POSITION. THIS TIME THE LOSS OF POWER WAS A FULL 45 SECONDS OR MORE. THE ENGINE REVVED TO OVER 6000 RPM AND SPUTTERED, SLIPPING IN AND OUT OF WHAT FELT LIKE NEUTRAL, IT WAS TERRIFYING AND I WAS ALMOST HIT! I IMMEDIATELY RETURNED TO THE DEALERSHIP AND DEMANDED THAT SOMEONE TEST DRIVE WITH ME BUT UNFORTUNATELY IT DID NOT REPLICATE THE ISSUE. I WAS TOLD THAT THE SERVICE SUPERVISOR WOULD BE LOOKING AT MY CAR. THE LOSS OF ACCELERATION/POWER IS A VERY DANGEROUS PROBLEM AND WE DO NOT FEEL SAFE DRIVING OUR TUCSON. THE DEALERSHIP SEEMED COMPLETELY AT A LOSS AS TO WHAT COULD BE THE PROBLEM.

NHTSA ODI 10884311

Jul 11, 2016Transmission & drivetrain

SOMETIME WHEN UP PULL OFF FROM A STOP THE CAR WILL STOP PULLING FORWARD AND THE RPM'S WILL RUN UP TO 4000-5000 AND THE CAR WILL NOT MOVE. YOU HAVE TO PUT IN BACK INTO PARK THEN BACK TO DRIVE TO GET IT MOVING AGAIN. VERY DANGEROUS SITUATION WHEN YOU ARE MAKING A TURN WITH ONCOMING TRAFFIC COMING AT YOU.

NHTSA ODI 10883989

Jul 11, 2016Transmission & drivetrain

ORIGINALLY POSTED TO THIS WEBSITE ON OR ABOUT 6/13/16. STOPPED AT RED LIGHT ON A CITY STREET, THE CAR WOULD NOT MOVE FORWARD WHEN ACCELERATOR DEPRESSED. ENGINE REV'ED TO 4-5K BUT CAR FAILED TO MOVE. PUT CAR IN NEUTRAL AND THEN TRIED AGAIN. SAT THRU 3 RED LIGHTS BEFORE CAR WOULD GO FORWARD. IT WAS VERY JERKY AND HESITANT THEN CAR PICKED UP SPEED. THIS WAS SECOND TIME THIS HAS HAPPENED. FIRST TIME I THOUGHT MAYBE I HAD HIT THE BRAKE AND NOT GAS PEDAL. DROVE IMMEDIATEL TO DEALER AND TOLD THEM OF ISSUE. THEY HAVE HAD MY CAR SINCE JUNE 10, 2016. SERVICE TECH WAS ABLE TO ACTUALLY CAPTURE ON VIDEO (WHILE TEST DRIVING) MY GEAR SHIFT IN DRIVE AND CAR MOVING IN REVERSE. HYUNDAI USA, THE DEARLERSHIP AND MYSELF HAVE BEEN IN FREQUENT CONTACT. HYUNDAI HAS NO IDEA WHY THIS IS HAPPENING. THE CAR IS NOT SAFE TO DRIVE. THEY SAY THE KOREAN ENGINEERS ARE INVESTIGATING. WHEN I ORGINALLY POSTED ON THIS WEBSITE THERE I COULD ONLY FIND THIS TYPE OF ISSUE FOR A 2015 TUSCON. I NOTE TODAY THERE ARE MULTIPLE COMPLAINTS IDENTICAL TO MINE. THIS CAR IS LESS THAN ONE YEAR OLD (OWNED ) WITH LESS THAN 17K MILES. INABILITY TO CONTROL DIRECTIONAL MOTION OR SPEED WHEN IT DOES MOVE IS NOT SAFE TO MYSELF OR OTHERS. MAJORITY OF MY DRIVING IS AT HIGHWAY SPEEDS .

NHTSA ODI 10884134

Jul 11, 2016Transmission & drivetrain

THE VEHICLE IS A LIMITED WITH DUAL CLUTCH TRANSMISSION (DCT). VEHICLE HAS 1,052 MILES ON IT, AND I PURCHASED NEW ONE MONTH AGO. STOPPED AT A TRAFFIC SIGNAL AT HEAD OF LINE. WHEN LIGHT TURNED GREEN, I REMOVED MY FOOT FROM THE BRAKE AND BEGAN TO APPLY GAS PEDAL. CAR IS IN DRIVE, STANDARD MODE. ENGINE WOULD REV, BUT VEHICLE WOULD NOT MOVE. SWITCHED TO MANUAL SHIFT AND STILL NO MOVEMENT. PUT THE VEHICLE IN PARK AND THEN BACK TO DRIVE, BUT VEHICLE WOULD NOT MOVE, THOUGH ENGINE WOULD REV. ONCE TRAFFIC CLEARED FROM BEHIND ME, I WAS ABLE TO ENGAGE REVERSE AND BACK THE VEHICLE INTO A PARKING LOT. I RESTARTED THE VEHICLE AND IT STILL WOULD NOT ENGAGE ANY OF THE FORWARD GEARS, BUT WOULD ENGAGE REVERSE GEAR. I WAITED AN HOUR WITH THE VEHICLE RUNNING AND IN PARK FOR THE TOW TRUCK TO ARRIVE. EVEN THE TOW TRUCK OPERATOR COULD NOT MAKE THE VEHICLE ENGAGE A FORWARD GEAR. THE VEHICLE WAS TOWED TO THE HYUNDAI DEALER WHERE IT WAS PURCHASED. AFTER ONE WHOLE DAY AT THE SERVICE REPAIR, THEY CANNOT TELL ME WHAT IS WRONG.

NHTSA ODI 10884171

Jul 8, 2016Transmission & drivetrain

ON 2 SEPARATE OCCASIONS THE CAR WOULD NOT ACCELERATE FROM A STOP. THE FIRST TIME I HAD BACKED ON TO THE ROAD, PUT THE CAR IN DRIVE AND TRIED TO ACCELERATE. THE ENGINE REVS BUT NO FORWARD MOTION. I TRIED PUTTING IT IN PARK THEN DRIVE, NEUTRAL THEN DRIVE. STILL NO ACCELERATION. CAR FINALLY STARTED TO CREAP FORWARD. AFTER A MILE IT WAS DRIVING FINE. THE SECOND OCCASION I WAS STOPPED AT A STOPLIGHT. WHEN THE LIGHT TURNED GREEN AND I DEPRESSED THE ACCELERATOR THERE WAS NO FORWARD MOTION. AGAIN I TRIED PUTTING IT INTO PARK THEN DRIVE AND NEUTRAL THEN DRIVE. NO FORWARD MOTION. FINALLY IT SLOWLY STARTED MOVING FORWARD. THIS IS A DANGEROUS PROBLEM THAT NEEDS TO BE ADDRESSED IMMEDIATELY. I FEEL UNSAFE DRIVING THIS CAR BECAUSE I DON'T KNOW WHEN/IF THIS WILL HAPPEN.

NHTSA ODI 10883476

Jul 8, 2016Transmission & drivetrain

LAST NIGHT, I WAS IN A TRAFFIC JAM DUE TO ANOTHER CARS ACCIDENT. I WAS GOING LESS THAN 5 MILES PER HOUR IN STOP AND GO TRAFFIC FOR 20 MINUTES. AFTER THE TWO LANES WERE MOVING, I PRESSED ON THE GAS AND THE ENGINE REVVED UP, BUT THERE WAS NO FORWARD MOTION. I PUT THE CAR IN PARK, TRIED AGAIN AND STILL NO MOTION. I TURNED THE CAR OFF TO RESET AND SAT FOR A COUPLE OF MINUTES NO MOTION. I PUT MY HAZARD LIGHTS ON BECAUSE NOW I WAS MAKING TRAFFIC BE BACKED UP. A POLICE OFFICER BUMP PUSHED MY CAR WITH HIS POLICE VEHICLE, SO I COULD GET OUT OF THE TWO LANE ROAD, SINCE IT WAS NOT SAFE TO PUSH THE CAR INTO A SAFER AREA FOR TOWING. HE SCRATCHED UP MY BUMPER DO THESE ACTIONS, WHICH SHOULD NOT HAVE HAPPENED IN THE FIRST PLACE, AND I WOULD LIKE HYUNDAI TO FIX MY BUMPER. I DO NOT FEEL SAFE DRIVING THIS CAR BECAUSE NO WARNING LIGHTS CAME ON, AND IT IS A 2016 LIMITED TUCSON, WHICH CAME WITH ALL THE PERKS, AND YET NOTHING SHOWED UP WHEN I TOOK IT TO A HYUNDAI SERVICE CENTER. THE MECHANIC WITNESSED THE SAME PROBLEM AFTER I HAD IT TOWED THERE, THE FOLLOWING MORNING. THEY WORKED ON IT AND SAID IT COULDN'T BE FIXED BECAUSE THERE WERE NO WARNINGS LIGHTS OR COMPUTER ERRORS. THEY SAID IT WAS A DUAL CLUTCH SYSTEM PROBLEM AND THEY COULDN'T FIX IT. THIS IS UNACCEPTABLE, AND I WOULD LIKE TO KNOW WHAT'S BEING DONE ABOUT THIS PROBLEM THAT IS HAPPENING NATIONALLY, AS I HAVE SEEN MANY REPORTS WITH THE SAME PROBLEM. IT IS A SAFETY CONCERN AND SOMETHING THAT NEEDS TO BE ADDRESSED. I DO NOT FEEL SAFE DRIVING THIS VEHICLE EVEN THOUGH THE MECHANIC SAID IT'S WORKING NOW, DUE TO THE FACT THAT HE SAID THERE WAS NOTHING THEY COULD FIX.

NHTSA ODI 10883574

Jul 7, 2016Transmission & drivetrain

THIS CAR HAS UNDER 2000 MILES. IT LURCHES FORWARD, REVS UP AND WILL NOT ADVANCE WHEN IN DRIVE, NOT ONLY FROM A FULL STOP BUT EVEN WHEN MOVING IN TRAFFIC. AT TIMES WILL ONLY GO IN REVERSE. SINCE 500M IT HAS HESITATED WHEN TAKING OFF OR PASSING OTHER TRAFFIC. (ALSO...THE AIR CONDITIONING HAS FAILED TO PUT OUT COOL AIR. )THIS IS A TRAGEDY WAITING TO HAPPEN AND NO ONE IS LISTENING. NO ANSWERS AND NO HELP. DOES SOMEONE REALLY HAVE TO DIE, THE SAME PROBLEM IS REPEATED OVER AND OVER. THIS IS NOT A SMALL INCONVENIENCE IT IS DANGEROUS. OWNERS ARE POSTING ALL OVER- THIS SAME COMPLAINT. I HAVE HAD THIS 35K $ CAR FOR 40 DAYS AND AM AFRAID TO DRIVE IT. I MAY NOT DRIVE IT AGAIN. THIS HAS HAPPENED IN HEAVY TRAFFIC ON THE HIGHWAY, IN THE CITY, IN PARKING LOTS AND PULLING INTO MY DRIVE AND GARAGE. THE DEALER SERVICE DEPT. WAS ABLE TO REPLICATE IT AND RESET THE COMPUTER, STILL DOES NOT MAKE ME FEEL SAFE. I HAVE READ WHERE IT CONTINUES OVER AND OVER. I DON'T FEEL THIS ISSUE CAN BE IGNORED, WHEN THE SAME THING IS MENTIONED OVER AND OVER - HERE AND ON OTHER WEB SITES. WHAT IS THE MANUFACTURER GOING TO DO? I AM NOT GOING TO ACCEPT THIS AS A WAIT AND SEE SITUATION AND I WILL NOT STOP UNTIL I GET ANSWERS AND A RESOLUTION. HYUNDAI NEEDS TO ADDRESS THIS ASAP.

NHTSA ODI 10883168

Jul 7, 2016Transmission & drivetrain

VEHICLE SHIFTS INTO NEUTRAL RANDOMLY. I WAS DRIVING NORMALLY ON A CITY STREET AND SLOWING DOWN. THEN I STEPPED ON THE GAS TO SPEED UP AND THE ENGINE RACED (LIKE THE VEHICLE WAS IN NEUTRAL). HOWEVER, THE VEHICLE WAS NOT MOVING AND COASTED ALMOST TO A STOP. I PUT ON THE BRAKES, PUT THE VEHICLE INTO PARK, AND THEN BACK INTO DRIVE AND STEPPED ON THE GAS AND IT STARTED TO MOVE AGAIN. THIS HAS HAPPENED TWICE.

NHTSA ODI 10883212

Jul 7, 2016Transmission & drivetrain

MY CAR WAS 8 DAYS OLD WITH LESS THAN 400 MILES. WHEN PULLING OUT FROM A PARKING WITH A SLIGHT DOWNHILL DRIVE TURNING RIGHT ON TO A FOUR LANE ROAD AND EXPERIENCED NO POWER TO MOVE THE VEHICLE. I THOUGHT EITHER MY WIFE OR I ACCIDENTALLY BUMPED THE GEAR SELECTOR INTO NEUTRAL BUT IT WAS IN DRIVE. TRAFFIC WAS APPROACHING AT SOMEWHERE CLOSE TO 45-50 MPH WHICH IS THE SPEED LIMIT. FORTUNATELY THE CARS COMING UP ON US WERE ABLE TO GO AROUND US. WE COASTED INTO THE OTHER DRIVEWAY ABOUT 200 FEET FROM WHERE WE ENTERED AND AFTER GETTING MY HEART RATE DOWN I WAS ABLE TO GET IT IN GEAR. WE DROVE AROUND THE LOT FOR SEVERAL MINUTES BEFORE ATTEMPTING TO RENTER THE HIGHWAY. THIS WAS OUR SECOND DAY OF A 9 DAY VACATION TRIP ABOUT 200 MILES FROM HOME. WE STAYED ANOTHER WEEK AND SEVERELY LIMITED OUR DRIVING, I FILED A CASE WITH HYUNDAI CORPORATE AND CALLED MY SALES REP AND SERVICE DEPT AND SAID WE WERE NOT COMFORTABLE WITH THE RETURN TRIP HOME SINCE IT INVOLVED WINDING MOUNTAIN ROADS FROM 7000 FOOT ELEVATION TO 1000 FEET IN PHOENIX. HE ARRANGED A RENTAL CAR FOR OUR RETURN AND HAD THE VEHICLE TOWED TO THE DEALER. WE TOOK THE RENTAL BACK AND THEY SUPPLIED US WITH A LOANER TO USE UNTIL JULY 11. WE ARE LEAVING TOWN AGAIN AND RETURNING ON THE 28TH SO THEY WILL HAVE OUR CAR TIL THEN. WE SINCERELY HOPE A FIX IS FOUND BY THEN AS WE REALLY LIKE THE CAR AND WANT TO KEEP IT BUT IF A FIX IS NOT FOUND WE WILL HAVE TO DETERMINE PLAN B. *TR

NHTSA ODI 10883420

Jul 6, 2016Transmission & drivetrain

AT TIMES, WHEN THE VEHICLE IS AT A COMPLETE STOP, IT WILL NOT MOVE. THE ENGINE WILL REV IN RPMS, AND WAS ABLE TO GET IT TO GO BY PLAYING WITH GEAR SELECTOR. THIS ALSO HAS HAPPENED WHEN THE CAR WAS PARKED IN A PARKING GARAGE FOR 7 HOURS. MOSTLY IT HAS BEEN WHEN THE WEATHER HAS BEEN IN THE 85-95 DEGREE RANGE. THIS A A NEW VEHICLE WITH VERY FEW MILES.

NHTSA ODI 10883096

Jul 6, 2016Transmission & drivetrain

DCT DISENGAGES UPON STOP AND WON'T RE-ENGAGE INTO FIRST, LEAVING THE CAR IDLING AT HIGH RPM'S UNTIL THE VEHICLE FINALLY ENGAGES -POTENTIALLY DANGEROUSLY.

NHTSA ODI 10883122

Jul 6, 2016Transmission & drivetrain

TODAY, JULY 6, 2016, AT APPROXIMATELY 1:35 P.M., I ELECTRONICALLY STARTED MY 2016 HYUNDAI TUCSON VEHICLE, WHICH HAS ONLY ABOUT 6,000 MILES ON IT, AND DROVE FROM MY HOME ON A COUNTY ROAD UNTIL I REACHED A SIGNAL INTERSECTION AT A STATE HIGHWAY ABOUT 2 MILES AWAY. I STOPPED AT A RED LIGHT AT THE STATE HIGHWAY INTERSECTION WITH THE ENGINE RUNNING WAITING FOR THE SIGNAL LIGHT TO TURN GREEN TO TURN LEFT ONTO THE STATE HIGHWAY. WHEN THE LIGHT TURNED GREEN, MY VEHICLE WOULD NOT MOVE. IT WAS IN DRIVE GEAR AND THE ENGINE WAS RUNNING BUT IT WOULD NOT GO FORWARD EVEN THOUGH THE ENGINE WAS DEFINITELY RUNNING AND THERE WERE NO WARNING LIGHTS OR CODE LIGHTS SHOWING ON THE DASH TO INDICATE A PROBLEM. I TURNED ON THE EMERGENCY FLASHERS AS THERE WERE SEVERAL VEHICLES COMING UP BEHIND ME AT THE SIGNAL. I THEN TRIED PUTTING THE VEHICLE IN PARK THEN BACK INTO DRIVE BUT THE VEHICLE STILL COULD NOT MOVE FORWARD. I TRIED PUTTING THE VEHICLE INTO REVERSE AND IT WOULD NOT MOVE BACKWARDS EITHER. I THEN TRIED TURNING THE VEHICLE OFF THEN BACK ON SEVERAL TIMES USING THE ELECTRONIC IGNITION BUT THE VEHICLE COULD NOT MOVE. A POLICE OFFICER ARRIVED, PARKED BEHIND ME, AND ASSISTED WITH TRAFFIC NOW BACKED UP BEHIND ME. HE CALLED A TOW TRUCK FOR ME AND MY VEHICLE WAS TOWED TO THE LOCAL HYUNDAI DEALER WHERE I HAD PURCHASED THE VEHICLE A FEW MONTHS AGO. I WAS INSTANTLY CONCERNED THAT THIS COULD HAPPEN WHILE DRIVING AND BE A MAJOR SAFETY PROBLEM. AS IT WAS, I WAS IMMEDIATELY CONCERNED THAT SOMEONE COMING UP BEHIND ME MIGHT CRASH INTO ME AFTER THE LIGHT TURNED GREEN WHILE I WAS IMMOBILE AT THE SIGNAL. I ASKED A LADY WHO ASKED ME WHAT WAS WRONG WHEN SHE DROVE AROUND ME IF SHE COULD SEE MY FLASHERS AND SHE SAID SHE HAD. BOTH THE POLICE OFFICER AND MY HUSBAND CHECKED THE VEHICLE AND COULD NOT FIGURE OUT WHY THE VEHICLE COULD NOT MOVE.

NHTSA ODI 10883135

Jul 5, 2016Transmission & drivetrain

INTERMITTENT ISSUE WITH TRANSMISSION FAILING TO ENGAGE 1ST GEAR FROM A STOP. ENGINE REVS BUT NO POWER GOES TO THE WHEELS. HAPPENED THREE TIMES IN THE LAST TWO WEEKS ON A VEHICLE WITH 2500 MILES. RESTARTING THE VEHICLE RESOLVED THE ISSUE ONCE BUT NOT ON THE OTHER OCCASIONS.

NHTSA ODI 10882520

Jul 5, 2016Transmission & drivetrainEngine

WHEN IN DRIVING, COMING TO A STOP, THE CAR LUNGES FORWARD, MUST KEEP FOOT ON BRAKE, HYUNDAI SAYS THIS IS NORMAL FOR THE TUCSON. I THINK THIS IS A PROBLEM. REPORTED IT IN MY FIRST SERVICE AND TOLD IT'S HYUNDAI'S PROBLEM. IF I HIT SOMETHING IT'S MY PROBLEM.

NHTSA ODI 10882711

Jul 4, 2016Transmission & drivetrain

THE PROBLEM IS THE DUAL CLUTCH TRANSMISSION (DCT). AT TIMES, WHEN PROGRESSING FROM A STOP (STATIONARY), THE ENGINE RPM INCREASES NORMALLY BUT THE TRANSMISSION DOES NOT IMPART MOTION TO THE WHEELS. DEALER CANNOT DUPLICATE THE PROBLEM. THERE ARE NUMEROUS COMPLAINTS ON NHTSA WEBSITE AND ON THE HYUNDAI FORUM WEBSITE. HYUNDAI IS SILENT ABOUT THIS PROBLEM. THIS IS A SERIOUS SAFETY DEFECT. HYUNDAI NEEDS TO RECALL THIS DCT FOR REPAIR/REPLACEMENT IMMEDIATELY.

NHTSA ODI 10882451

Jul 4, 2016Transmission & drivetrain

FAILS TO FULLY ENGAGE GEARS, FEEL LIKE TRANSMISSION HAS SLIPPED OUT OF GEAR, WON'T ALWAYS GO INTO FIRST GEAR WHEN STARTING OUT. OR GOES INTO FIRST AND SECOND IS NOT THERE, NO POWER TO MOVE UNTIL FOOT IS LIFTED OFF ACCELERATOR, WAIT A FEW SECONDS THEN TRY AGAIN.

NHTSA ODI 10882480

Jul 1, 2016Transmission & drivetrain

JUST LIKE SO MANY OTHER COMPLAINANTS HERE: MY 2016 HYUNDAI TUCSON FAILED TO MOVE FORWARD AFTER BEING STOPPED AT A RED LIGHT AND ULTIMATELY HAD TO BE TOWED TO THE DEALERSHIP. THE DEALER "FIXED" THE ISSUE BY RESETTING THE TRANSMISSION MODULE. HOWEVER, THEY COULD NOT INDICATE WHY IT FAILED IN THE FIRST PLACE NOR COULD THEY GUARANTEE THAT IT WOULD NOT HAPPEN AGAIN. JUDGING BY THE NUMBER OF COMPLAINTS HERE AND AT HYUNDAI-FORUMS, THIS IS BECOMING A WIDESPREAD ISSUE THAT NEEDS TO BE ADDRESSED BY HYUNDAI. IT IS A POTENTIALLY DANGEROUS PROBLEM IF THE VEHICLE BECOMES IMMOBILE WHILE TURNING LEFT IN FRONT OF ONCOMING TRAFFIC. HYUNDAI FORUMS THREAD: HTTP://WWW.HYUNDAI-FORUMS.COM/2016-TUCSON-IX35-MODELS/454074-DANGEROUS-HORRIBLE-DCT.HTML SAMPLE VIDEOS: HTTPS://YOUTU.BE/TCVTR_ZCYRS HTTPS://YOUTU.BE/LZX0M58VULG HTTPS://YOUTU.BE/H11K6UH1QZW

NHTSA ODI 10881964

Jul 1, 2016Transmission & drivetrain

WE RECENTLY PURCHASED THIS VEHICLE. AFTER DRIVING THIS VEHICLE TWO WEEKS, WE EXPERIENCED SEVERAL INSTANCES IN WHICH THE DCT TRANSMISSION FAILED. WHILE ATTEMPTING TO CROSS FOUR LANES OF TRAFFIC, VEHICLE STALLED WHILE ATTEMPTING TO ENTER TRAFFIC FLOW. IN ANOTHER CASE, THE VEHICLE FAILED TO RESPOND WHEN IT WAS PUT INTO REVERSE. SEVERAL OTHER OCCASIONS THE TRANSMISSION SLIPPED AND FAILED TO CHANGE GEARS. THIS CAR IS VERY UNSAFE AND WE HAVE NO CONFIDENCE IN HYUNDAI. THIS VEHICLE WAS RETURNED TO THE DEALERSHIP AND AT THAT TIME THEY FOUND NO PROBLEM. THE CAR IS CURRENTLY IS IN THEIR CARE, AWAITING FURTHER CONSULTATION FROM HYUNDAI CORPORATE. HOWEVER, WE WERE TOLD THERE IS NO CURRENT FIX FOR THE PROBLEM. WE ARE CURRENTLY DISMAYED AND MAY BE SEEKING LEGAL ADVICE..

NHTSA ODI 10882039

Jul 1, 2016Transmission & drivetrain

ON FRIDAY, JUNE 17, MY TUCSON WAS PARKED OUTSIDE FROM 4 P.M. TO 7 P.M. AND THE OUTSIDE TEMPERATURE WAS IN THE LOWER 90'S. WE THEN GOT IN THE CAR AND DROVE APPROXIMATELY 2 MILES AT 25 MILES PER HOUR TO THE REAR GATE OF THE COMMUNITY. WE STOPPED AT THE REAR GATE TO WAIT FOR IT TO OPEN, HOWEVER IT DID NOT OPEN AS IT DID NOT SENSE THE PRESENCE OF THE CAR. SO I ATTEMPTED TO BACK UP BY PLACING THE CAR IN REVERSE AND DEPRESSING THE ACCELERATOR. THE CAR RPM WENT TO 4000 AND THE CAR DID NOT MOVE. SO I TOOK FOOT OFF THE ACCELERATOR, AND UPON DEPRESSING THE ACCELERATOR AGAIN, THE CAR RPM WENT TO AGAIN TO 4000 HOWEVER AGAIN THE CAR DID NOT MOVE. MY WIFE WAS WITH ME ASKING 'WHAT IS WRONG WITH THIS CAR IT IS NOT MOVING AND CARS ARE BEHIND US'. I THEN PLACED THE CAR IN PARK FOR ABOUT 30 SECONDS. THE GATE WAS NOW OPENED, SO I PLACED THE CAR IN DRIVE AND DEPRESSED THE ACCELERATOR. THE CAR RPM WENT TO 3000 TO 4000 AGAIN, HOWEVER THE CAR BEGAN TO MOVE EXTREMELY SLOWLY, UNDER 5 MPH. IT THEN SHIFTED, JERKING AS IT MOVED FORWARD AND SHIFTING. AFTER TRAVELING ABOUT 200 FEET THE CAR BEGAN TO SHIFT AND DRIVE IN A NORMAL MANNER. THIS IS THE 6TH OR 7TH TIME THIS HAS OCCURRED, HOWEVER USUALLY HAPPENS WHEN ATTEMPTING TO GO FORWARD FROM A STOP. THE CAR ACTS LIKE IT IS IN NEUTRAL AND DOES NOT MOVE, ENGINE REVS UP BUT DOES NOT MOVE. TAKEN THE CAR TO THE DEALERSHIP 3 TIMES, HOWEVER THE PROBLEM IS INTERMITTENT AND DOES NOT HAPPEN AT THE DEALERSHIP.. THE CHECK OUT THE CAR AND STATE THAT THEY FIND NO ERROR CODES AND THE CAR IS OPERATING NORMALLY.

NHTSA ODI 10882162

Jun 30, 2016Transmission & drivetrain

IN TWO SEPARATE INCIDENTS ABOUT A MONTH APART, I WAS STOPPED AT A TRAFFIC LIGHT BEHIND SEVERAL OTHER CARS. WHEN THE LIGHT CHANGED AND I PRESSED THE ACCELERATOR, THE ENGINE REVVED, BUT THE AUTOMATIC TRANSMISSION DID NOT ENGAGE AND THE CAR WOULD NOT GO FORWARD. IT WOULD GO BACKWARD, BUT NOT FORWARD. A WARNING LIGHT CAME ON FOR A FEW MINUTES THAT SAID THE TRANSMISSION FLUID WAS TOO HOT AND I SHOULD STOP THE CAR SAFELY. (LIKE IT WASN'T ALREADY UTTERLY STOPPED, IN THE MIDDLE OF A LEFT-TURN LANE.) AFTER A FEW MINUTES, THE WARNING LIGHT WENT OFF, BUT THE CAR STILL WOULD NOT GO FORWARD, FIRST INCIDENT OCCURRED AFTER ABOUT 2,400 MILES. THE DEALER SAID THAT HYUNDAI TECHNICAL TOLD HIM THERE WAS AN UPDATE TO THE SENSOR SOFTWARE THAT WOULD FIX THE PROBLEM. HE SAID HE PERFORMED THE UPDATE. SECOND INCIDENT WAS ABOUT A MONTH AND 600 MILES LATER. DIFFERENT TRAFFIC LIGHT, DIFFERENT LEFT TURN LANE, SAME PROBLEM. THIS TIME, AS I WAITED 2 HOURS FOR A TOW TRUCK, AFTER ABOUT 25 MINUTES, THE CAR SPONTANEOUSLY DROPPED BACK INTO GEAR AND I WAS ABLE TO DRIVE IT 2-3 BLOCKS BEFORE IT STOPPED DEAD AGAIN AT ANOTHER TRAFFIC LIGHT. IN THE REMAINING 90 MINUTES WHILE I WAITED FOR THE TOW TRUCK, THE CAR WOULD SPORADICALLY BE ABLE TO LURCH FORWARD A FEW FEET IN LOW GEAR BEFORE DROPPING OUT OF GEAR AGAIN AND STOPPING. THE TOW TRUCK DRIVER WHO TRIED TO DRIVE THE CAR UP THE TRUCK RAMP EXPERIENCED THE SAME PROBLEM AND VERIFIED IT. CAR HAS BEEN AT THE DEALER NOW FOR OVER A WEEK. TODAY, HYUNDAI TECHNICAL GAVE IT A "FAST TRACK" NUMBER. SERVICE MANAGER IS STILL WAITING FOR DIRECTION FROM HYUNDAI TECHNICAL FOR WHAT TO DO TO FIX IT. HE TOLD ME THAT MY CAR IS NOT THE FIRST CAR HE HAS SEEN WITH THIS PROBLEM. AND WHILE MY CAR HAS BEEN IN HIS SHOP THIS WEEK, ANOTHER VEHICLE HAS COME IN WITH THE SAME PROBLEM.

NHTSA ODI 10881816

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