What 1,536 owners told NHTSA about the 2016 Hyundai Tucson Fuel Cell

HAVE ENCOUNTERED SEVERAL INSTANCES OF DCT NOT ENGAGING AFTER "CREEP" OR "CRAWL" TO A STOP SIGN AWAITING RIGHT-OF-WAY TO PROCEED. FOLLOWING "CREEP" AND SUBSEQUENT STOP AT SIGN, JUST ENOUGH PROPULSION IS GIVEN TO ENTER THE INTERSECTION, AND THEN DCT DISENGAGES AND HIGH ENGINE RPMS WITH NO FORWARD PROPULSION, WHATSOEVER. HAS VERY NEARLY CAUSED A BROAD-SIDE ACCIDENT ON A NUMBER OF OCCASIONS. THIS CONDITION IS VERY UNSAFE FOR CITY AND HWY STOP-AND-GO TRAFFIC (AND ENTERING ANY SORT OF ROADWAY). HAS HAPPENED BOTH IN SITUATIONS WHEN TURNING FROM A STOP AND PROCEEDING FOWARD FROM A STOP. EACH TIME IS JUST ENOUGH FOWARD PROPULSION TO ALLOW VEHICLE TO ENTER THE ROADWAY BROADSIDE TO ONCOMING TRAFFIC, AND THEN COMPLETE LOSS OF FORWARD PROPULSION LEAVING VEHICLE STATIONARY FOR 10, 15, UP TO 20 SECONDS WITH NO FORWARD PROPULSION TO MOVE OUT OF THE WAY OF ONCOMING CROSS-TRAFFIC.

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I HAD A HALF DOZEN INCIDENTS WHERE THE DCT EITHER DOES NOT ENGAGE OR ONLY MOVES THE CAR VERY SLOWLY WHICH INDICATES THAT IT IS SLIPPING BADLY. I ALSO HAVE HAD 2 INCIDENTS WHERE THE CAR ACCELERATED AT FIRST AND THEN STOPPED ACCELERATING AS I WAS TRYING TO MAKE A LEFT HAND TURN FROM A STOP SIGN. THE SPEED LIMIT IS 40 MPH THERE AND IT LEFT ME WONDERING WHETHER I WOULD INTO THE RIGHT HAND LANE BEFORE I HAD AN ACCIDENT, I HAVE DRIVEN THIS CAR 1500 MILES ON LOCAL RURAL AND CITY STREETS SINCE I PURCHASED THE CAR IN APRIL 2016. I HAVE HAD THE VEHICLE BACK TO THE DEALER TWICE WITH THE LATEST BEING TOLD THAT HYUNDAI IS WORKING ON A DCT SOFTWARE UPGRADE TO BE AVAILABLE IN 3 TO 6 WEEKS.

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I WAS STOPPED AT A STOPLIGHT, BUT WHEN THE LIGHT TURNED GREEN THE CAR WOULDN'T GO FORWARD. INSTEAD THE ENGINE JUST REVVED AND RPMS WENT UP, BUT NO MOVEMENT FORWARD AND NO WARNING LIGHTS OR SOUNDS CAME ON. I IMMEDIATELY FLIPPED ON MY EMERGENCY FLASHERS AND TRIED SEVERAL TIMES TO RESTART AND GO AGAIN, BUT TWO CARS CRASHED INTO EACH OTHER NEXT TO ME AS THEY TRIED TO GO AROUND ME. I SAT IN A PANIC IN TRAFFIC WITH PEOPLE HONKING AT ME AND FLIPPING ME OFF. THE CAR WOULDN'T DRIVE FORWARD, BUT IT WOULD GO IN REVERSE SO AS THE CARS CRASHED INTO EACH OTHER AND WERE COMING TOWARDS ME I DODGED GETTING HIT BY A FEW INCHES AND DROVE SLOWLY DOWN THE STREET IN REVERSE AND INTO A NEARBY PARKING LOT IN REVERSE. THEN I PARKED AND HAD THE CAR TOWED TO A DEALER. IN THE PARKING LOT I TOOK VIDEO EVIDENCE OF THE CAR NOT DRIVING FORWARD, BUT ABLE TO DRIVE IN REVERSE SO I DO HAVE VIDEO PROOF. THE CAR HAS ABOUT 5,500 MILES ON IT AND ALREADY HAD AN ECM RESET / ACTIVE TRANSMISSION RELEARN DONE AT ABOUT 1,000 MILES BACK IN JANUARY WHEN THE CAR WAS LAGGING THE FIRST MONTH I OWNED IT. MY CAR IS STILL AT THE DEALERSHIP AND FOR A CORRECTION THEY DID ANOTHER ACTIVE TRANSMISSION RELEARN/PROGRAMMING RESET AND SAY THE CAR WORKS AND IS FINE NOW AND READY TO PICK UP. I'M NOT COMFORTABLE DRIVING A CAR THAT'S BEEN IN TWICE FOR TRANSMISSION PROBLEMS AND HAD THE SAME CORRECTION DONE. I DON'T FEEL CONFIDENT THIS WON'T HAPPEN AGAIN AND MOST ONLINE REPORTS I READ WITH THE SAME PROBLEM AND CORRECTION SAY IT HAPPENS OVER AND OVER AGAIN. I FILED A COMPLAINT WITH HYUNDAI CUSTOMER CARE. I'VE ALSO READ THERE IS A PART THAT MAY BE REPLACED AS A FIX (FP NUMBER 41470-2D011 ACTUATOR ASSY-CLU) AND POSSIBLY A RECALL COMING UP, BUT THE DEALER SAID I NEED TO WAIT FOR THE RECALL. IT WOULD BE GOOD TO EXPEDITE ANY FIX AND REPAIRS BEFORE MORE ACCIDENTS HAPPEN, DRIVING THIS CAR IS NOT SAFE FOR ME OR OTHER CARS AROUND ME.

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ACCELERATION ISSUES FROM STOP. ENGINE WILL GO TO HIGH RPM'S WITHOUT MOVING THE VEHICLE. ISSUES SEEN WITH VEHICLE LEAVING 1ST GEAR, VEHICLES ROLLS IN TO INTERSECTION AND LOSES POWER. VEHICLE HAS HARD SHIFT ISSUES AND OFTEN SEEMS TO BE "STUCK IN GEAR" FOR TOO LONG.

NHTSA ODI 10892163

TRANSMISSION COMPLETELY FAILED IN DRIVE. THIS IS A KNOWN CONDITION TO HYUNDAI, DIAGNOSED AS DCT FAILURE. HYUNDAI HAS NO KNOWN FIX. CAR WAS 6 WEEKS OLD WITH 740 MILES ON IT. CAT WAS BOUGHT NEW WITH 65 MILES. DCT FAILED IN MIDDLE OF INTERSECTION LEAVING WIFE AND CHILD STRANDED IN DANGEROUS TRAFFIC SITUATION. NOW AT DEALERSHIP AWAITING ANYTHING FROM HYUNDAI. THIS CAR WAS ALMOST NOT SOLD TO US DUE TO A ACTIVE RECALL FOR THE HOOD LATCH, BUT WAS HAPPILY SOLD WITH A KNOWN DEFECTIVE TRANSMISSION ISSUE.

NHTSA ODI 10892189

THIS SUV STALLS & HESITATES WHEN ACCELERATING FROM A STAND STILL, IN MOTION & ALL OTHER TIMES. CURRENTLY HAVE 4500 MILES ON IT, & THIS PROBLEM STARTED RIGHT AFTER I FIRST PURCHASED IT. THIS IS A DANGEROUS SITUATION WHEN MERGING INTO TRAFFIC. PUSH THE ACCELERATOR DOWN, IT REVS UP, BUT GOES NO WHERE.THE TRANSMISSION (DCT) IS NOT WORKING RIGHT, & THE RECALL TO UPDATE THE SOFTWARE DID NOT FIX ANYTHING. PLEASE HYUNDAI FIX THIS PROBLEM BEFORE SERIOUS ACCIDENTS HAPPEN.

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ISSUE WITH THE NEW 7 SPEED DCT. TRANSMISSION REVVED AND WOULD NOT ENGAGE AFTER DRIVING 60 MILES ON HIGHWAY, SOME STOP-AND-GO TRAFFIC, IN 101 DEGREE HEAT AND SITTING FOR 45 MINUTES. IN ORDER FOR ME TO GET IT TO ENGAGE, I WENT INTO MANUAL MODE, NOTICED IT WAS IN 2ND GEAR FROM START, DOWNSHIFTED TO 1ST GEAR, AND WAS ABLE TO WORK THRU THE GEARS TO GET IT GOING AND EVENTUALLY PUT IT BACK INTO AUTOMATIC.

NHTSA ODI 10892321

LEASED VEHICLE ON 7/18/16. NOTICED SLIGHT HESITATION DURING ACCELERATION SHORTLY AFTER TAKING POSSESSION OF VEHICLE. ON 7/28/16, I WAS IN STOP AND GO TRAFFIC ON FREEWAY GOING AROUND CURVE. TRAFFIC FINALLY PICKED UP SPEED. WHEN I RELEASED MY FOOT FROM THE BRAKE AND STEPPED ON THE GAS, THE CAR WOULDN'T MOVE AND THE RPM'S WERE ALL OVER THE PLACE. I WAS PANICKING, FEARFUL THAT I WAS GOING TO BE REAR ENDED AT ANY MOMENT. I CONTINUED TO PRESS DOWN ON THE ACCELERATOR, PRAYING THAT IT WOULDN'T ROCKET FORWARD. IT TOOK APPROXIMATELY 20 TO 25 SECONDS FOR THE VEHICLE TO MOVE AT ALL AND FINALLY KICK INTO GEAR. I AM TOTALLY TRAUMATIZED BY THIS SITUATION AND CANNOT EVEN FATHOM PUTTING MY FAMILY IN THIS VEHICLE.

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THE DCT TRANSMISSION ON THIS VEHICLE RANDOMLY STOPS PROPELLING THE CAR FORWARD. ALTHOUGH INITIALLY THE CAR REFUSED TO MOVE FORWARD WHILE AT A STOP, I HAVE HAD SEVERAL RECENT INCIDENTS WHERE THE DCT TRANSMISSION "DROPPED" OUT OF GEAR WHILE TRAVELING AT 70 MPH. I WAS UNABLE TO GET THE TRANSMISSION TO RE-ENGAGE UNTIL I MANAGED TO PULL OVER TO THE SIDE OF THE ROAD - AND RESTART THE VEHICLE. THIS HAS HAPPENED ~10 TIMES SINCE I PURCHASED THE VEHICLE IN APRIL 2016. IT NOW HAS 9400 MILES. I HAVE TAKEN THE CAR TO MY LOCAL DEALER - AND THEY REPORTED "NO PROBLEM FOUND." THEY RECOMMENDED THAT I NO LONGER OPERATE THE VEHICLE IN "ECO" MODE, AND NOT DO "AGGRESSIVE" DRIVING. THIS PROBLEM CONTINUES WHETHER IT IS IN ECO MODE OR NOT -- AND MY DRIVING STYLE IS FAR FROM AGGRESSIVE. LOSING POWER AT HIGH SPEED CREATES A POTENTIAL DANGEROUS SITUATION, ESPECIALLY WHEN IT HAPPENED AT PASSING SPEEDS. I CANNOT CONSISTENTLY RE-CREATE THE PROBLEM - BUT IT'S DEFINITIVE A SOFTWARE/HARDWARE ISSUE WITH THE CONTROL OF THE DCT TRANSMISSION.

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I PURCHASED THIS VEHICLE IN JAN 2016 AND HAVE LESS THAN 2000 MILES ON THE VEHICLE. I AM HAVING DCT TRANSMISSION ISSUES. HAD NOTICED THAT ON SEVERAL OCCASIONS THE VEHICLE IS VERY SLUGGISH AND HAS SOME DIFFICULTY ACCELERATING FROM A COMPLETE STOP AND AT TIMES IT LURCHES FORWARD. THIS IS AN INTERMITTENT AND ONGOING ISSUE, BUT VERY TROUBLESOME, NONE THE LESS. THIS OCCURS DURING NORMAL IN TOWN TRAFFIC AND ESPECIALLY GOING UP HILLS FROM A COMPLETE STOP. THERE HAVE ALSO BEEN ISSUES IN TRAFFIC WHERE IT ACCELERATES UNEXPECTEDLY. I HAVE TAKEN THE VEHICLE INTO THE DEALER ON TWO OCCASIONS IN A SEVEN DAY PERIOD, AFTER DECIDING THAT THIS IS NOT SAFE TO DRIVE AT TIMES. WHEN I MADE THE INITIAL APPT THE RECEPTIONISTS STATED THAT THERE HAVE BEEN SEVERAL VEHICLES IN FOR THIS ISSUE. THE INITIAL TIME AT THE DEALER, THEY COMPLETED THE LATCH RECALL AND RESET THE COMPUTER TO RELEARN THE SYSTEM, HOPING THAT WOULD BE THE SAVING GRACE. DRIVING DOWN THE ROAD A COUPLE OF DAYS LATER AND THE SOUND WAS SO LOUD WHILE DRIVING, THAT I PULLED OVER AND THE SOUND DIED DOWN AT BIT. MADE ANOTHER APPOINTMENT TO TAKE IN THE VEHICLE THE FOLLOWING MONDAY, I WAS TOLD THAT THEY WERE NOT ABLE TO RECREATE THE ISSUE AND THE SERVICE MANAGER WAS NOT SURE WHAT WAS GOING ON. IT'S VERY FRUSTRATING, BECAUSE YOU HAVE TO TAKE TIME OFF WORK TO GO BACK AND FORTH TO THE DEALER TO HEAR THAT NOTHING IS WRONG. THE DEALER ACTS LIKE THEY HAVE NEVER HEARD OF THE CONCERN. I WAS ALSO TOLD THAT IT'S THE DESIGN OF THE CLUTCH THAT GIVES DRIVERS THE SLUGGISH FEEL. I DECIDED TO COME BACK TO HYUNDAI TO PURCHASE A VEHICLE AND I DEEPLY REGRET THAT DECISION.

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TRANSMISSION NOT PROVIDING POWER TO THE WHEELS FROM A STANDING STOP. THE ENGINE ACCELERATES, BUT THE CAR DOES NOT MOVE. FIRST INSTANCE WAS TRYING TO TURN FROM A STOP. SECOND INSTANCE WAS BACKING OUT OF A PARKING SPOT. REVERSE WORKED, CAR STOPPED DRIVE. THIRD INSTANCE WAS AFTER STARTING THE CAR AND PLACING IT IN DRIVE. INTERMITTENT PROBLEM THAT WAS DUPLICATED AT THE DEALERSHIP SERVICE DEPARTMENT. THIS IS EXTREMELY DANGEROUS WHEN ENTERING TRAFFIC OR TURNING IN FRONT OF ONCOMING TRAFFIC. TWO INSTANCES OF BEING STOPPED FOR 15 TO 20 SECONDS. THE OCCURRENCE AT THE DEALERSHIP LASTED ABOUT 30 MINUTES. HYUNDAI USA IS AWARE OF THE PROBLEM.

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IT DOESN'T ALWAYS GO. YOU PUSH THE GAS IT REVS UP AND THEN DOESN'T MOVE. OR MOVES INCREDIBLY SLOW. NOT ALL THE TIME BUT NOT AT GOOD TIMES EITHER. USUALLY HAPPENS AFTER COMING TO A COMPLETE STOP OR IF YOU'D SLOWED DOWN AND GO TO ACCELERATE. STARTED ABOUT A WEEK AFTER I BOUGHT IT AND THE VEHICLE IS NOT MORE THAN 15 DAYS OLD. VERY TERRIFYING WENT TO DEALER AND THEY ACT AS IF THEY ARE NOT EVEN AWARE OF THIS PROBLEM

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SHORTLY AFTER DEPARTING FOR WORK IN THE MORNING HOURS AND WHILE TRAVELING ON CITY STREETS, I NOTICED A PROBLEM WITH THE ACCELERATION OF THE CAR FOLLOWING A BRIEF STOP AT A STOP SIGN. THE CAR WAS MOVING, ALTHOUGH IN A VERY SLUGGISH AND UNRESPONSIVE MANNER WHEN DEPRESSING THE GAS PEDAL. IT SEEMED AS THOUGH THE CAR WAS IN THE WRONG GEAR AND STRUGGLING TO GAIN MOMENTUM. I TRIED TO TROUBLE SHOOT THE PROBLEM AS I WAS LOOKING FOR A OPEN PLACE TO PULL OVER TO THE CURB AND I SWITCHED INTO MANUAL MODE WHILE STILL IN MOTION TO SEE WHAT GEAR THE DISPLAY WOULD SHOW... I WAS SURPRISED TO SEE THAT THE "D" REMAINED EVEN THOUGH I TRIED SEVERAL TIMES TO VERIFY THE ACTIVE GEAR THROUGH SEVERAL CYCLES OF SLIGHT ACCELERATION AND DECELERATION. IT SEEMED AS THOUGH THE DCT WAS CONFUSED AND UNABLE TO PROPERLY ACCELERATE THE VEHICLE. THIS IS CLEARLY AN UNSETTLING AND UNPREDICTABLE SAFETY CONCERN AND PROBLEM THAT NEEDS TO BE ADDRESSED WITH THE HIGHEST PRIORITY.

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THE CAR RANDOMLY DOES NOT SHIFT INTO FIRST GEAR WHEN ATTEMPTING TO ACCELERATE FROM A STOPPED POSITION. MY HUSBAND AND I HAD BEEN NOTICING THAT THE CAR WOULD SOMETIMES LAG WHEN ATTEMPTING TO ACCELERATE FROM STOPPED AND THEN JUMP FORWARD. WE ALSO NOTICED SIMILAR ISSUES WHEN THE AUTOMATIC TRANSMISSION IS CHANGING FROM FIRST TO SECOND GEAR AND SECOND TO THIRD GEAR. LAST WEEK, MY HUSBAND AND I WERE ENTERING A MAIN ROAD FROM A PARKING LOT. WHEN MY HUSBAND RELEASED THE BREAK AND STEPPED ON THE GAS PEDAL, THE CAR SLOWLY ROLLED FORWARD INTO THE ROAD, BUT DID NOT ACCELERATE EVEN WHEN MY HUSBAND PUSHED THE GAS TO THE FLOOR AND THE CAR REVVED. THE FIRST GEAR DID NOT ENGAGE. MY HUSBAND HAD TO TURN OFF THE CAR AND RESTART THE ENGINE IN ORDER TO GET THE CAR TO MOVE. WE TOOK IT TO THE HYUNDAI DEALERSHIP FOR REPAIR. THEY CLAIMED TO CLEAN SOME CONTACTS AND UPDATE THE SOFTWARE AND SAID THAT THIS FIXES THE PROBLEM, WHICH WAS A KNOWN ISSUE. THE NEXT DAY, WE WERE ONCE AGAIN ENTERING A ROAD FROM A PARKING LOT, AND THE SAME ISSUE OCCURRED. WE TOOK IT BACK TO HYUNDAI AND THE MANAGER SAID THAT THIS IS A KNOWN DEFECT WITH THE DUAL CLUTCH TRANSMISSION OF THIS MODEL OF CAR AND THAT THEY HAD ALREADY PERFORMED 'SOFTWARE UPDATES' ON APPROXIMATELY 70 CARS AT THEIR DEALERSHIP AND ONLY JUST REALIZED THE DAY BEFORE THAT THIS DOESN'T FIX ANYTHING. HE SAID THAT THE CAR WAS NOT SAFE TO DRIVE, HYUNDAI DOES NOT CURRENTLY KNOW HOW TO FIX THE ISSUE, AND THAT THEY WOULD GIVE US A LOANER CAR WHILE HYUNDAI ENGINEERS WORK ON THE PROBLEM. HE SAID THEY MAY HAVE A SOLUTION IN A FEW WEEKS. IN THE MEANTIME, HE CLAIMED THAT THEIR DEALERSHIP WAS NO LONGER SELLING THESE VEHICLES. THESE CARS ARE A SAFETY HAZARD AND IT IS ONLY A MATTER OF TIME BEFORE SOMEONE GETS KILLED. THEY ALL NEED TO BE RECALLED IMMEDIATELY.

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PULLING INTO TRAFFIC AND RPMS WENT TO 5500 BUT CAR WOULD BARELY MOVE. TRANSMISSION WOULD NOT SHIFT UP. TURNED OFF AND ON TWICE AND CAR WORKED. THIS IS THE THIRD TIME IT HAS HAPPENED BUT WAS SUPER DANGEROUS PULLING OUT IN TRAFFIC - BARELY AVOIDED BEING HIT.

NHTSA ODI 10889241

LEASED A BRAND NEW 2016 HYUNDAI TUCSON LIMITED IN NOVEMBER 2015. THE SAME WEEK THE CAR WAS LEASED, I HAD NOTICED SOME LAG IN THE TRANSMISSION WHEN LEAVING STOP SIGNS/STOPLIGHTS. THIS ISSUE GOT A LITTLE BETTER AFTER HAVING A SOFTWARE UPDATE DONE THE FOLLOWING WEEK. AS OF LAST WEEK, MY AC HAS NOT WORKED ON 2 SEPARATE OCCASIONS. IT WILL ONLY BLOW HOT AIR. AFTER SHUTTING THE VEHICLE OFF, THE AC RESETS ITSELF AND WORKS AGAIN. LAST NIGHT WHILE DRIVING HOME, I WAS SITTING AT A STOPLIGHT WAITING TO GET ON THE FREEWAY. WHEN THE LIGHT TURNED GREEN AND I TOOK OFF, THE CAR REVVED UP TO 5000 RPMS, BUT NEVER MOVED. I SHIFTED THE CAR BACK AND FORTH BETWEEN PARK AND DRIVE WITH NO LUCK. I SHUT THE CAR OFF, RESTARTED IT, AND STILL REVVED LIKE IT WAS IN NEUTRAL. AFTER ABOUT 5 MINUTES, THE CAR KICKED INTO GEAR AND STARTED MOVING VERY SLOWLY BEFORE IT FINALLY KICKED BACK TO NORMAL. THIS WAS VERY DANGEROUS AS THE CAR WOULD ONLY GO 10MPH UP THE FREEWAY RAMP! ON MY WAY TO THE DEALER THIS MORNING, THE CAR DID THE SAME THING. I WAS IN STOP-AND-GO TRAFFIC AND THE CAR ONCE AGAIN REVVED UP, BUT NEVER MOVED. WHEN TAKING MY FOOT OFF THE BRAKE, THE CAR ROLLED BACKWARDS. FINALLY AFTER RESTARTING THE CAR AND SHIFTING BACK AND FORTH, THE CAR KICKED INTO GEAR. AFTER TAKING MY CAR TO THE SHOP THIS MORNING, THEY SAID THEY WOULD LOOK AT IT, BUT THERE IS NO KNOWN FIX. I AM EXTREMELY DISAPPOINTED THAT I AM PAYING FOR A FULLY LOADED VEHICLE THAT DOESN'T DRIVE AND MAKES FOR UNSAFE SITUATIONS!

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PURCHASED CAR NEW IN 3/16. 1.7 TURBO ENGINE WITH DUAL-CLUTCH AUTOMATIC TRANSMISSION (DCT). 2 MONTHS AFTER PURCHASING, WHEN ATTEMPTING TO ACCELERATE, ENGINE WOULD REV, BUT CAR WOULD NOT MOVE (CALLED "FALSE NEUTRAL"). IN TRAFFIC, THIS IS A DANGEROUS SITUATION. TOOK CAR IN TO DEALER. TOLD THEY HAD SEEN SEVERAL OF THESE. HYUNDAI WAS AWARE OF THE PROBLEM AND "WORKING ON IT." TOLD TO GO HOME, WAIT TO HEAR FROM THEM, AND DON'T BRING IT BACK. REACHED OUT TO HYUNDAI CUSTOMER CARE. AFTER SEVERAL WEEKS, THEY FINALLY CALLED BACK. TOLD ME TO TAKE CAR BACK TO DEALER AND LEAVE IT WITH THEM. HYUNDAI WOULD PROVIDE A RENTAL CAR. DEALER TOLD ME THEY HAD NO IDEA WHEN HYUNDAI WOULD COME UP WITH A SOFTWARE FIX FOR THE PROBLEM. IT COULD BE WEEKS OR MONTHS. IN THE MEANTIME, I'M DRIVING AROUND IN A RENTAL CAR WHILE MY BEAUTIFUL NEW $31,000 VEHICLE SITS COLLECTING DUST.

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I HAD ~3,000 MILES ON THE VEHICLE, AT THE TIME OF THE INCIDENT. I WENT TO MOVE THE TUCSON UP MY DRIVEWAY. THE ENGINE WAS REVVING 3-4K RPMS AND THE VEHICLE SPEED WAS 1 MPH.

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SAME AS OTHERS, HESITATION ON START IN STOP AND GO TRAFFIC. ONE TIME IN ECO MODE IT JUST REVVED AT 6500 RPM AND WOULD NOT MOVE. SCARY. NEED A FIX, LOVE THE CAR OTHERWISE

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DCT PROBLEMS: PURCHASED TUCSON ECO IN APRIL 2016. CURRENTLY 1350 MILES AND CAR STALLS, CREEPS UP, DOESN'T MOVE AT STOP/GO, AND UNRESPONSIVE. ALSO HIGH REVS/LOW MPH. MAJOR DCT PRODUCT FAILURE. DEALERSHIP RAN GDS SCAN TOOL AND CAN'T DUPLICATE PROBLEM. THEY'RE AWARE OF PROBLEM AND CANNOT DO ANYTHING UNLESS CORPORATE HAS A PROGRAMMING UPDATE. CAR CREEPS UP AT DRIVE THRU LINE WHEN FOOT RELEASED FROM BRAKE PEDAL. DANGEROUS AND UNSAFE AT INTERSECTION, ESP WHEN YOU HAVE TO MAKE A SHARP LEFT TURN. RPM REVS HIGH, CAR UNRESPONSIVE. FILED COMPLAINT WITH HYUNDAI CONSUMER AFFAIRS. THEY PLAYED DUMB AND WAS TOLD THAT'S HOW THE DCT BEHAVES AND GET USED TO IT. WAITING FOR HYUNDAI INVESTIGATION

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THIS ISSUE HAS ONLY HAPPENED WHILE DRIVING ON A CITY STREET. AS I ACCELERATE FROM A STANDING STOP THE ENGINE WILL REV UP TO MATCH THE ACCELERATOR PETAL BUT THE TRANSMISSION WILL NOT ENGAGE. I LET OFF THE PETAL AND ATTEMPT TO MOVE AGAIN WITH NOT LUCK. I SHIFT THE VEHICLE INTO NEUTRAL THEN BACK INTO DRIVE WITH THE SAME RESULTS. AFTER THE THIRD OR FORTH ATTEMPT THE VEHICLE WILL START TO MOVE SLOWLY THEN ACCELERATE RAPIDLY AS THE TRANSMISSION FULLY ENGAGES. THIS IS A 7 MONTH OLD VEHICLE WITH 13K MILES AND THIS ISSUE WAS FIRST NOTICED AT ABOUT THE 10K MARK. THIS ISSUE WAS BROUGHT TO THE DEALERS ATTENTION WHO INFORMED ME THAT THIS WAS KNOW ISSUE WITH THE TUSCON WITH THE NEW 1.6 TURBO AND 7 SPEED DUAL CLUTCH TRANSMISSION. THE DEALER FOLLOWED THE MFG ADVICE TO RESET THE ECM (ENGINE CONTROL MODULE) AND THE TCM (TRANSMISSION CONTROL MODULE) THIS WAS DONE AND WITHIN 100 MILES FOR THE RESET THE ISSUE WAS BACK AND EVEN WORSE. THE VEHICLE IS NO LONGER SAFE TO OPERATE BECAUSE OF THE RANDOMNESS OF THE ISSUE SO THE VEHICLE WAS LEFT AT THE DEALER ON 7-26-2016 AWAITING AN ANSWER FROM HYUNDAI ON A PERMANENT FIX. AS OF 7-26-2016 NO UPDATE OR EVEN ACKNOWLEDGEMENT OF THE ISSUE HAS BEEN RECEIVED BY THE DEALER OR THE OWNER. A COMPLAINT WAS FILED WITH HYUNDAI ON 7-23-2016 AND THE OWNER IS STILL AWAITING A CALL BACK FROM A REPRESENTATIVE OF HYUNDAI AMERICA.

NHTSA ODI 10888879

I PURCHASED MY 2016 HYJNDAI TUCSON NEW AND IN LESS THAN A YEAR IT HAS BEEN SENT TO THE LOCAL HYUNDAI DEALERSHIP VIA TOW TRUCK. EACH TIME IS THE SAME ISSUE, THE VEHICLE WHILE IN DRIVE WILL NOT MOVE FORWARD WHILE THE ACCELERATOR IS PRESSED. THE RPMS WILL REACT TO THE ACCELERATOR, BUT THE VEHICLE WILL NOT MOVE. FIRST, HYUNDAI DEAL SAID IT WAS THE DCT NEEDING UPDATE. SECOND, THERE WAS NO EVIDENCE ONCE IT ARRIVED AT DEALER, BUT I CONTEACT HYUNDAI CORPORATE TO HAVE A MONITORING DEVICE INSTALLED. THEY LEFT IT IN FOR LESS THEN A MONTH. THIRD, JUST OCCURED AND HYUNDAI HAS A NEW CASE ON THE VEHICLE. I INFORMED THEM VIA THE PHONE AND WILL SEND A CERTIFIED LETTER STATING THIS IS THE THIRD AND FINAL TIME, AND I WILL NOT ACCEPT THE VEHICLE BACK DUE TO THE HAZARDS IT CAN CAUSE ON THE ROAD INCLUDING COLLISION, BODILY HARD, AND EVEN DEATH.

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INTERMITTENT ISSUES WITH TRANSMISSION. WE RECEIVE MESSAGES STATING THE TRANSMISSION IS OVERHEATED. WE HAVE ALSO EXPERIENCED HIGH RPMS WITH NO FORWARD OR REVERSE MOTION WHEN IN DRIVE AND REVERSE. THE TRANSMISSION WILL NOT ENGAGE AND MOVE THE VEHICLE. THIS HAS HAPPENED ON INCLINES AND WITHIN STOP AND GO TRAFFIC. THIS IS A SAFETY CONCERN BECAUSE WE CAN'T DEPEND ON FORWARD OR REVERSE MOTION WHEN IN DRIVE AND REVERSE.

NHTSA ODI 10888985

WENT TO A HYUNDAI DEALERSHIP TO BUY THE HYUNDAI SANTA FE MODEL. THEY DIDN'T HAVE ONE IN STOCK BUT TOLD ME THAT THE HYUNDAI TUCSON MODEL WAS JUST LIKE THE SANTA FE BUT A SMALLER VERSION. I GOT THE TUCSON VEHICLE AND IN 2 DAYS THE AIR CONDITIONER ONLY BLEW HOT AIR WHILE ON THE HIGHWAY. WHEN I CALLED THE HYUNDAI SERVICE AGENT I WAS TOLD TO ONLY USE THE AIR CONDITIONER ON THE LOWEST FAN. IF I PUT IT ON A HIGHER SETTING IT WILL FREEZE UP AND BLOW ONLY HOT AIR. IT WAS 95 OUT SIDE. LATER I CAME TO A STOP AND WHEN I STEPPED ON THE GAS THE ENGINE REVVED UP BUT THE CAR WOULD NOT GO FORWARD. I LET OFF ON THE GAS AND TRIED AGAIN. THE ENGINE AGAIN REVVED UP FOR ABOUT 6 SECONDS THEN THE CAR LURCHED FORWARD. THE NEXT DAY I HAD PARKED ON A SMALL INCLINE. WHEN I WENT TO LEAVE I: PUT MY FOOT ON THE BRAKE - RELEASED THE PARKING BRAKE - PUT IT INTO DRIVE AND STEPPED ON THE GAS. THE ENGINE REVVED UP BUT DID NOT GO FORWARD, INSTEAD IT ROLLED BACKWARDS ABOUT 6 TO 12 INCHES THEN IT POPPED INTO GEAR AND LURCHED FORWARD. EVERY TIME I DROVE THE CAR I HAD PROBLEMS WITH THAT HYUNDAI TUCSON. I FELT UNSAFE AND WAS WORRIED THAT THERE WOULD BE AN ACCIDENT WITH THE CAR ACTING LIKE IT DID. TOOK THE CAR TO THE DEALERSHIP AND THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR. I LOOKED ON LINE AND FOUND HUNDREDS OF REVIEWS OF THIS VEHICLE ALL STATING THE SAME PROBLEMS I WAS HAVING. SO, I TRADED IN MY 6 DAY OLD TUCSON FOR A SANTA FE - AND I AM VERY HAPPY NOW. THE TUCSON I FELT WAS THE MOST UNSAFE AND UNRELIABLE VEHICLE THAT I HAVE EVER OWNED OR DRIVEN. NO ONE AT THE DEALERSHIP TOLD ME ABOUT THESE KNOWN PROBLEMS AND/OR ISSUES WITH THE DUEL TRANSMISSION SYSTEM. ALL I CAN SAY IS THIS CAR IS A POTENTIAL LIFE THREATENING VEHICLE AND IF HYUNDAI DOES NOT TAKE CARE OF THESE ISSUES THEN THERE IS A HIGH PROBABILITY OF FATALITIES OCCURRING.

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TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED STALLING WHEN SHIFTED INTO ECO DRIVE OR SPORT MODE. IN ADDITION, THERE WAS AN ABNORMAL NOISE. THE FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE DUAL CONTROL TRANSMISSION CLUTCH OVERHEATED. THE VEHICLE WAS NOT REPAIRED; HOWEVER, THE CONTACT WAS GIVEN A HANDOUT TO SAFELY OPERATE THROUGH THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 900.

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