What 1,536 owners told NHTSA about the 2016 Hyundai Tucson Fuel Cell

Similar to the recall for Hyundai's newest vehicles with its dual clutch system, and to its recall for the 2016 Tucson my vehicle will be unresponsive when we accelerate, delayed or no acceleration, jerking, shuddering, shaking, and stalling. Not sure if this issue was covered under [XXX] et al, v. Hyundai Motor America. We had been complaining of the way my 2016 Hyundai Tucson ([XXX]) was driving since Apr 2019 (32,299 miles), and again Mar 2021 (44,857 miles), and on both instances we were told that was normal operation because of the car's dual clutch system. Now that the car has passed the warranty period (5 year/60,000 miles), Hyundai is telling us we have to replace the dual clutch, and that they're not covering it because the vehicle is now outside of the warranty period. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11497280

My car was doing a shocking change of speed all of a sudden, for example I would be driving and accelerating, but the car would not speed above 40mph, and while I was still pressing on the accelerator, it would do like a shocking movement and accelerate all of sudden. Yesterday, December 8th, 2022, I was driving on the highway on the 3rd lane and while driving the call did a shocking jump and all of a sudden the speed went down to 20mph, I panic of course because all the cars where going fast, it was a nightmare for me to change lanes because I couldnt manipulate the speed of my car.

NHTSA ODI 11496698

Driver side door doesn't unlock using KeyFob or by pressing the button to unlock. It takes several attempts before door opens which causes a great concern for safety especially in areas that will require me to hurry and get into my vehicle if I'm alone or after putting my grandson in his carseat. There were no warnings to this happening and it is available for inspection upon request. At this time my car is not under warranty due to warranty running out and I can not afford to pay out of pocket. Please advise what can be done.

NHTSA ODI 11496775

The contact’s daughter owns a 2016 Hyundai Tucson. The contact stated that his daughter took the vehicle for routine maintenance for an oil change however, the contact’s daughter was informed that gasoline was seen in the oil. No warning light was illuminated. The contact then stated that he took the vehicle to the dealer where it was diagnosed that no fuel was seen in the oil. The contact then stated that he took the vehicle to an independent mechanic where it was diagnosed that gasoline was in the oil. The contact was concerned for his daughter’s safety while driving the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000. The VIN was not included.

NHTSA ODI 11495759

This vehicle model (Hyundai Tucson) is prone to breakdowns in power windows, especially front power windows, due to faulty gear in window regulator unit. Online forums are all complaining about this issue and the replacement part (regulator unit with motor) is being sold on Amazon and Ebay, a sure sign of high demand for the part. This is a dangerous safety issue as the first route of escape in an accident when door cannot be opened is the front windows. The cost to replace the part with labor is around $500 per window so many owners will rather live with the potentially dangerous issue without making repairs. There should be a recall issued by Hyundai to repair inoperable windows and to reimburse owners who have already made repairs.

NHTSA ODI 11494381

Without any warning, previous issues or unusual sounds, the REAR, passenger window would not roll up. I had a child in the backseat at the time, which was the first concern and the second being a security issue after the fact. In addition, after doing some research it sounds as though this is an ongoing issue with the Hyundai's (all windows) and should be considered for Manufacture Recall. Lastly(just as an "FYI")the replacement parts can not be found for the REAR window specifically which further confirms that the window motor &/or regulator in the Hyundai's are faulty.

NHTSA ODI 11494071

Car having issues accelerating, switching gears and will not move when gear is in reverse.

NHTSA ODI 11493548

The check engine light came on, on my dashboard, so I took my car to Honest-1 Auto Care (certified mechanic), on Oct 18 (I could get in faster with Honest-1.) The manager printed off a Hyundai Technical Service Bulletin, dated April 2022, entitled Engine Warranty Extension (TXXM). He explained that I needed a new engine, and that I had to take it to the Dealership. I drove directly to the Hyundai dealership. They were very busy that day, but the manager told me I could bring my car in for evaluation the following Saturday morning. I drove carefully, because my car didn't have a lot of acceleration. As I was driving to work, early on Oct 21, in the cold and in the dark, my car slowed down dramatically and completely stopped. I was able to restart it and coast into a nearby parking lot. Then my car was towed to the dealership, where it remains still, awaiting a new engine. I was lucky there wasn't much traffic the morning my car died. I still get upset, when I think of what might have happened, if my car had died on the interstate or in the middle of a dangerous intersection. At no time, did the dealership say this warning light/situation was potentially dangerous, even though I showed the manager the Hyundai Technical Service Bulletin.

NHTSA ODI 11493238

There have been several incidents where my Hyundai Tucson could have caused a major accident with another vehicle. The first time, I was driving down a hill and I barely could control the car. It began to jerk and I had to gradually steer it into another lane out of traffic. Another time, the oil just began to spout out from under the car while I was driving. It's still difficult keeping oil in the car, but the mechanic says there's no leak. Lastly. my engine light has been blinking off and on , and the mechanic changed the spark plugs and a number 2 coil, but I am still having engine problems. I was given the engine code P1326 from their diagnosis. Since purchasing the car with only about 43000 miles, I have had to replace the transmission, catalytic converter. get a tune up, spark plugs and a coil, and get the drivers side window fixed. All of this has come to over $5000, and now I'm told the engine needs to be replaced. Something about the camshaft.

NHTSA ODI 11492863

When locking all doors and then unlocking doors the passenger door will not open from the outside. You can open it from the inside however in an accident or fire, no one could open this door. Very dangerous and I have seen numerous complaints about the door locking/latch issues

NHTSA ODI 11492473

The contact owns a 2016 Hyundai Tucson. The contact stated that on three separate occasions, the window regulator for the front driver’s, front passenger’s, and rear driver’s side windows failed to operate as designed. The contact also stated that once the window regulators failed, the window would slide down independently while driving. The vehicle was taken to the dealer after each failure and the window regulators were replaced out of pocket. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was also out of warranty. The failure mileage was approximately 28,000. The contact has had all 4 window motors replaced as well as purchased an extended warranty for the vehicle. The contact has notified by Hyundai that other Tucson owners were experiencing the same issues.

NHTSA ODI 11492056

Window regulators failing on all windows. Drivers side is stuck open and will not close. All others are stuck closed and will not go down.

NHTSA ODI 11491881

The contact owns a 2016 Hyundai Tucson. The contact stated while driving 70 MPH, the vehicle decelerated without warning. The contact stated that after several seconds the vehicle continued to operate normally. The vehicle was taken to the dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The failure persisted. The manufacturer was not contacted. The failure mileage was 2,400.

NHTSA ODI 11491563

The contact owns a 2016 Hyundai Tucson. The contact stated while driving at 30 MPH, the vehicle began to stall and he saw smoke coming out from underneath the hood of the vehicle. Several unknown warning lights were illuminated. The contact veered to the side of the road and quickly exited the vehicle. The contact waited several minutes. The contact stated that upon opening the hood of the vehicle, he saw flames. The contact was able to extinguish the fire by shutting the hood closed. The contact stated that in the process of exiting the vehicle, he bumped his knee and twisted his ankle and received care from his caregiver. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The engine was replaced under an unknown recall. However, the contact stated that after the repair, the vehicle was experiencing rough starts and the engine was misfiring while driving. The vehicle was taken to a second dealer, Ron Tonkin Hyundai (675 NE Burnside Rd, Gresham, OR 97030), where it was diagnosed that the cylinder was misfiring. The dealer replaced the fuel injector, the spark plugs, and the cylinder head, and completed an oil change. However, the engine was knocking upon starting the vehicle. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact that he would need to pay an Engine Control Unit (ECU) repair fee. The failure mileage was approximately 90,000.

NHTSA ODI 11490880

Driver-side rear door fails to open from the inside or the outside. Currently, the passenger seated on that side of the vehicle has to enter and exit the vehicle using the door on the opposite side, which can easily be a safety issue. Thankfully, we have not been in an emergency incident or car accident where someone has had to use that door to get out of the car in a hurry. The failure to unlock the door and open seems to stem from an actuator mechanism that is faulty. (The same issue/complaint has been mentioned by other owners, including failure of more than one door latch, e.g. https://www.hyundai-forums.com/threads/help-16-tucson-limited-intermittent-door-unlock-fob-issue.690557/#post-6162832; https://www.carproblemzoo.com/hyundai/tucson/door-latch-problems.php, ) I contacted the local Hyundai dealer about this issue and was only able to get an appointment two months out (which will be tomorrow)! I will have more details regarding the repair associated with this issue after my appointment. But it seems like this should be a safety related recall given the potential danger of being trapped in a vehicle in the event of an emergency or an accident.

NHTSA ODI 11490518

The window regulator spool has melted on all 4 windows. This vehicle has less than 65000 miles and this should not be an issue. This is a safety issue. We have read hundreds of comments online of the same issue.

NHTSA ODI 11490409

On Oct. 14, 2022 I had to take my car in to repair/replace front passenger side window regulator. The window no longer would go up and down. $807.51. Yesterday, Oct. 20 my driver's side front window failed. Another $807 repair. I am a senior citizen (woman) on a fixed income also experiencing recent Ian hurricane damage and repairs. Am I to expect the rest of the windows to fail? Do I have some recourse with Hyundai?

NHTSA ODI 11490260

Passenger Front door will not open from exterior upon unlocking. Can only open door from inside vehicle by reaching over and releasing inside lever.

NHTSA ODI 11489451

Car suddenly lost significant acceleration power in normal conditions. According to Hyundai dealer inspection, the rod bearing failed and pressure in the engine was lost. Safety risk was causing an accident because of loss of power. No accident occurred due to being so close to the right shoulder. This would have been far more dangerous if this was on a 6-7 lane highway causing major accidents due to being an obstacle to normal traffic flow. No warning lights or lamps were displayed before incident.

NHTSA ODI 11488870

Window stuck in down position - forums full of this defect with repairs costing $500+ per window; windows protect you from weather and debris and when stuck up or down present a safety hazard.

NHTSA ODI 11488547

Rear passenger door became unable to be opened. Started out as only a some times issue, but the door can no longer be opened at all. I had a previous car, same year, make, and model that had the same thing happen to both rear passenger doors. Both times it happened the car was still under warranty so I did not have to pay to fix it. That car was totaled and now I have this one. This car is no longer under warranty now though. So this is the 3rd time this problem has happened between 2 cars that I have had that are the same year, make, and model

NHTSA ODI 11488277

i have taken my car in to dealership a few times over the last couple years,Complaining about excessive oil burning and loss of power.The last time,The dealership told me the catalyc converter was clogged.I had it repaired but asked Dealership,If engine doesnt get repaired itll happen again.they told me its fine and engine was fine.Well,It isn't fine and went and spoke to a few auto repair shops and they told me if car is under warranty,Car needs to go back to dealershipto have engine looked at and repaired..I feel I'm definitely getting the run-around.I can not keep replacing a catalyc converter every year and the problem not being fixed.the situation of losing power while driving is putting myself and family at risk.this is very concerning and life threatening.Im still well within my warranty and feel unsafe and ripped off.

NHTSA ODI 11487755

Car is burning engine oil at the rate of one quart a week after normal city driving. Usual and frquent oil changes and almost dry when going in for every 3000 miles oil change. Took to a private (non-Hyndai) mechanic shop Christian brothers in Colorado and told that perhaps that my car had some engine damage or problems due to burn of engine oil and not leaking. Next car began to have engine check light go on and off with never staying on for more than one day. Called Hyundai dealership and told that light had to be on solid and complete for inspection. This week car starting misfiring and dragging when acclerating. Black smoke coming out of exhaust and check engine light illuminated and stayed on. Could not get into delaership until November of 2022 and currently September of 2022. Once again took car to Christian Brothers for diagnostics and told car was full of carbon and misfiring and told unsafe to drive and would not work on car as they believed that engine was damaged/defective and needed to be replaced. Made appointment with PLanet Hyundai in Golden, Colorado where I purchased the car brand new. October 20th is my appointment and car will need to be towed. Undriveable and needing car to work to see my autistic clients in their homes. Final event with engine and misfiring happened at 104,000 just past the warranty time even though no one would look at the car despite my former complaints and concerns prior to the warranty expiration.

NHTSA ODI 11487228

last June at about 82k miles my car started making a knocking noise while in town. Decided to drive the short distance home and right as I pulled in the driveway the engine light flashed briefly but didn't stay on. First thing I did was check the oil and there was no oil in the engine at all. Called all around to dealers and since this was in the middle of the pandemic it was a nightmare and I had to wait like 4 weeks and get the car towed twice to a shop that had the shortest wait. The car had regular oil changes and wasn't overdue for an oil change. There was no oil spots that would suggest it had been leaking and zero smoke to show it was burning off the engine at any time, there also was no check oil light that came on at any time to warn that the oil was low. I wasn't able to be provided a loaner until they could diagnose the vehicle and confirm it wasn't my negligence. Turns out this is a regular issue with this model/engine. I can't imagine what it would have been like had I been driving 70mph down the freeway. Now the engine is at 101k miles and it came with only a 10k 12 month warranty and it is now going through a quart of oil every 1k miles it seems. Have an appointment AGAIN to have it looked at in but not until the first of November. So now I have to check my oil all the time to make sure it doesn't run dry again...

NHTSA ODI 11487164

Window motors, modules and regulators go out frequently (shortly after warranty ends). This usually happens one window after another in short time & is a very costly fix of $500+ per window.

NHTSA ODI 11486904