The contact owns a 2016 Hyundai Azera. The contact stated that the heating system was inoperable. The vehicle was taken to two Goodyear Auto Repair Shops, where it was diagnosed with a head gasket leak. One of the Goodyear facilities replaced the thermostat and the radiator. The contact stated that while driving at 55 MPH, a message that the engine was overheating was displayed. The contact was able to pull over to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that the head gasket was leaking because the head gasket bolts had melted. The dealer sent the vehicle to a machine shop, where the engine was repaired. Additionally, the contact stated that the vehicle was experiencing excessive oil consumption, and the contact noticed a burning odor coming from the vehicle and oil leaking underneath the vehicle. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test, and the vehicle could be eligible for goodwill assistance. The vehicle was towed to the dealer, where it was being diagnosed. The vehicle was not yet repaired. The failure mileage was approximately 109,000.
NHTSA ODI 11699903