Oct 4, 2017Engine
I HAVE A 2017 YUKON XL DENALI. IT HAS 6K MILES. I PURCHASED IT NEW JUNE OF 2017.I WAS DRIVING THROUGH A PARKING LOT,WENT OVER A SPEED BUMP AT ABOUT 3 MPH AND THEN I NOTICE THE AC TURNED OFF.THEN I REALIZED THE RPM WAS AT 0 AND WHEN I PUSHED THE GAS PEDAL THERE WAS NO RESPONSE. THE ENGINE HAD STALLED OUT WHILE DRIVING. I TOOK THE CAR IN FOR SERVICE AND THEY WERE UNABLE TO REPLICATE THE ISSUE. THERE WERE NO CODES STORED ON A CAR I'M TOLD HAS ABOUT A BAZILLION COMPUTERS (IMAGINE THAT) AND THAT THERE WERE NO OTHER CUSTOMER COMPLAINTS OR "SERVICE BULLETINS" STATING IT WAS A KNOWN ISSUE. APPARENTLY IF YOUR GMC SERVICE DEPT CAN'T REPLICATE THE ISSUE...THE CAR IS OBVIOUSLY FINE. I TOLD THEM I'M NOT TAKING THE CAR BACK. THEY WOULD NOT ALLOW ME TO CONTINUE USING A LOANER NOR DID THEY HAVE A SIMILAR CAR EVEN AVAILABLE IF THEY WOULD. THEY TOLD ME TO CONTACT GM CUSTOMER SERVICE AND CREATE A CASE TO WHICH I DID. AT THIS TIME I'M STILL WAITING TO HEAR WHAT GM IS GOING TO DO BUT I'VE HAD TO PERSONALLY PAY FOR A CAR RENTAL BECAUSE I'M NOT WILLING TO DRIVE A CAR THAT HAS EXPERIENCED AND ISSUE AS DRASTIC AS THIS WHICH COULD KILL SOMEONE. HOPEFULLY GM RECOGNIZES THIS AND EITHER WORKS TO FIGURE OUT THE PROBLEM OR TAKE THE CAR BACK TO RUN EXTENSIVE TESTS. I GUESS A PROBLEM LIKE THIS ISN'T AN ISSUE UNTIL SOMEONE DIES...WHICH HAS ALREADY HAPPENED IN OTHER GM VEHICLES WITH SIMILAR STALLING ISSUES. IF YOU EXPERIENCE AN ISSUE LIKE THIS, PLEASE CONTACT GM CUSTOMER SERVICE AND DO AS I DID AND REFUSE TO TAKE THE CAR BACK. I'VE ONLY READ OF A COUPLE OTHER INSTANCES OF THIS ON THE NEW YUKON PLATFORM/BODYSTYLE (2015 AND NEWER). I CAN GUARANTEE THAT GM WILL BE SUED IF I TAKE THIS CAR BACK AND END UP IN AN ACCIDENT BECAUSE OF IT. I'M SURE THEY'LL DENY IT BECAUSE THERE ONCE AGAIN...WON'T BE ANY CODES TO TELL THEM THE CARE DIED, SO IT'D PROBABLY ME MY FAULT ANYWAYS.
NHTSA ODI 11031722
Jun 7, 2017Engine
MY 2016 GMC YUKON XL DENALI HAS AN INTERNAL ENGINE OIL LEAK THAT REQUIRES ME TO ADD ABOUT A QUART OF MOTOR OIL EVERY 2,000-3,000 MILES, WHICH EQUATES TO ABOUT 2-4 QUARTS OF OIL BETWEEN THE RECOMMENDED OIL CHANGE INTERVALS (EVERY 7,500 MILES). MY GMC DEALERSHIP HAS PERFORMED MULTIPLE OIL CONSUMPTION TESTS AND HAVE CONCLUDED THAT I HAVE AN INTERNAL ENGINE OIL LEAK, BUT AM WITHIN GMC'S OIL CONSUMPTION STANDARDS. SINCE I AM WITHIN GMC'S OIL CONSUMPTION STANDARDS, THEY CANNOT ADDRESS / REPAIR THE OIL LEAK. I AM FILING A COMPLAINT SINCE THIS MAY RESULT IN FUTURE ENGINE ISSUES / MALFUNCTION. AFTER RESEARCHING ONLINE, IT APPEARS THAT THERE ARE COUNTLESS OTHERS THAT HAVE EXPERIENCED THE SAME PROBLEM WITH GMC, CHEVY AND CADILLAC SUV'S / TRUCKS.
NHTSA ODI 10993750
Aug 25, 2016Electrical systemEngine
BOUGHT SUV 6/25/2016 THE SAME WEEKEND THE ENGINE TURNS OFF AFTER A LEFT OR RIGHT TURN :IT HAS HAPPENED 3 TIMES SO FAR. 4 WEEK OLD 2016 YUKON DENALI XL, HAS STALLED 3 TIMES IN LAST 4 WEEKS, ENGINE CUTS OFF AFTER A LEFT OR A RIGHT TURN ONLY AFTER A SHORT DRIVE OUT OF HOME. THE SUV HAS TO BE RESTARTED! COULD HAVE EASILY HAD AN ACCIDENT OR WORSE. I TOOK IT TO THE WESTPOINT GMC DEALER, 3 TIMES. 1ST TWO TIMES, ALL OF SERVICE DEPTARTMENT COULD NOT DIAGNOSE THE PROBLEM. TODAY, AFTER A STALL, I CALLED ONSTAR, WHO RAN A DIAGNOSTICS TEST,BUT ONSTAR FOUND NOTHING OF VALUE , I LEFT IT AT DEALERSHIP AND CONTACTED DISTRICT MGR. MATT TILLSON . I WAS TOLD THAT THEY WOULD ESCALATE THE ISSUE. I DID TELL DEALER THAT GMC AND DEALERSHIP WOULD BE AT FAULT IF VEHICLE IS INVOLVED IN AN ACCIDENT AND STALLS NOR STOPS WHILE I AM DRIVING. I DID NOT WANT THE VEHICLE BACK WITHOUT THE PROBLEM HAVING BEEN FIXED. ITS DAY 6 TODAY. I NEED TO MAKE IT ABSOLUTELY CLEAR, I WILL NOT TAKE THE VEHICLE BACK UNTILL THE PROBLEM HAS BEEN DIAGNOSED, AND FIXED. I DO NOT WANT ME OR MY FAMILY OR GM SERVICE EMPLOYEE INJURED, OR WORSE, OR TO BE INVOLVED WITH A POSSIBLE ACCIDENT IN MY GMC YUKON DENALI XL. A FIELD SERVICE ENGINEER SHOULD HAVE BEEN ON THIS CASE ALREADY ! WILL IT TAKE AN ACCIDENT, OR INJURY BEFORE SOMEONE GETS ASSIGNED?
NHTSA ODI 10898532
Aug 16, 2016Engine
4 WEEK OLD 2016 YUKON DENALI XL, HAS STALLED 3 TIMES IN LAST 4 WEEKS, ENGINE CUTS OFF AFTER A LEFT OR RIGHT TURN, AND IT HAS TO BE RESTARTED! COULD HAVE EASILY HAD AN ACCIDENT OR WORSE. TOOK IT TO THE DEALER, 3 TIMES. 1ST TWO TIMES, ALL OF SERVICE DEPT. COULD NOT DIAGNOSE THE PROBLEM. TODAY, AFTER A STALL, CALLED ONSTAR, RAN A DIAGNOSTICS, FOUND NOTHING OF VALUE , I LEFT IT AT DEALERSHIP AND CONTACTED DISTRICT MGR. MATT TILLSON . I WAS TOLD THAT THEY WOULD ESCALATE THE ISSUE. I DID TELL DEALER THAT GMC AND DEALERSHIP WOULD BE AT FAULT IF VEHICLE IS IN AN ACCIDENT AND DIES WHILE I AM DRIVING. I DID NOT WANT THE VEHICLE BACK WITHOUT THE PROBLEM HAVING BEEN FIXED.
NHTSA ODI 10896342
Jul 22, 2016Engine
IN MY YUKON WHILE IDLEL THE CAR START SHAKING SO BAD, IT HAS A VIBRATION YOU CAN SEE THE NEEDLE GOING UP AND DOWN, TOOK IT SEVERAL TIME TO THE DEALER AND THEY SAID THEY KNOW IS A PROBLEM WITH THE CAR BUT GENERAL MOTOR COMPANY HAS NOT ISSUE ANY REPAIR FOR THAT AT THIS MOMENT, I CONTACT GENERAL MOTOR COMPANY THEY SAID THE CAR IS OPERATING NORMAL BASE ON THE REPORT PROVIDED BY THE DEALERS, FOR ME IS NOT NORMAL HAVING A BRAND NEW CAR SHAKING AND VIBRATING LIKE IF WILL TURN OF, LOOKS LIKE IF MISFIRED ON THE ENGINE,
NHTSA ODI 10887641
Jun 9, 2016Engine
ON FEBRUARY 27, 2016 PURCHASED A BRAND NEW GMC, YUKON SLE, 2016, AND VIN# ([XXX]). ON FEBRUARY 28 2016 I NOTICED A RUMBLE IN THE ENGINE, A VIBRATION OF THE ENTIRE VEHICLE, A LOUD HISSING FROM UNDER THE VEHICLE AND AN EXTREME JERK WHEN TRAVELING UPHILL. ON FEBRUARY 29, 2016 I BROUGHT THE VEHICLE IN TO CLYDE REVORD MOTORS, 7900 EVERGREEN WAY EVERETT, WA. 98203 FOR THE MECHANIC TO TEST DRIVE. MECHANIC CONCLUDED THE NONCONFORMITIES DID EXIST. ON MARCH 3, 2016 I BROUGHT THE VEHICLE IN TO CLYDE REVORD MOTORS, 7900 EVERGREEN WAY EVERETT, WA. 98203 FOR REPAIRS. MECHANIC COULD NOT FIX THE NONCONFORMITIES AND ORDERED A TORQUE CONVERTER. ON MARCH 8, 2016 I CALLED CLYDE REVORD MOTORS, 7900 EVERGREEN WAY EVERETT, WA. 98203 AND WAS TOLD INCORRECT TORQUE CONVERTER WAS ORDERED AND CORRECT TORQUE CONVERTER REORDERED. ON MARCH 14, 2016 WHEN TORQUE CONVERTER ARRIVED I BROUGHT THE VEHICLE IN TO CLYDE REVORD MOTORS, 7900 EVERGREEN WAY EVERETT, WA. 98203 TO INSTALL. ON MARCH 15, 2016 VEHICLE RETURNED TO ME WITH THREE OF THE SAME NONCONFORMITIES REMAINING A RUMBLE IN THE ENGINE, A VIBRATION OF THE ENTIRE VEHICLE, A LOUD HISSING FROM UNDER THE VEHICLE. ON MARCH 22, 2016 I BROUGHT THE VEHICLE IN TO CLYDE REVORD MOTORS, 7900 EVERGREEN WAY EVERETT, WA. 98203, FOR REPAIRS OF THE THREE REMAINING NONCONFORMITIES. ON MARCH 24, 2016 VEHICLE RETURNED TO ME WITH THE SAME THREE REMAINING NONCONFORMITIES. ON MARCH 30, 2016 I BROUGHT THE VEHICLE IN TO CLYDE REVORD MOTORS, 7900 EVERGREEN WAY EVERETT, WA. 98203 FOR THE MANAGER TO TEST DRIVE. MANAGER CONCLUDED SAME THREE REMAINING NONCONFORMITIES. MECHANIC REPLACED EXHAUST FLEX JOINT. VEHICLE RETURNED TO ME WITH TWO OF THE SAME REMAINING NONCONFORMITIES, A RUMBLE IN THE ENGINE AT 1300 RPM ROLLING AND A VIBRATION OF THE ENTIRE VEHICLE TRAVELING UP HILL. THE VEHICLE ALSO SHAKES WHEN DECELERATING AT LOW SPEEDS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI 10873535
Jun 2, 2016Engine
VEHICLE HAS VIBRATION & NOISE WIHEN IN 4 CYLINDER MODE OF OPERATION. GIVES HEADACHE ON LONG DRIVES. GM SAYS THAT THE VEHICLE IS OPERATING AS DESIGNED. MOST AGRIVATING.
NHTSA ODI 10872251