What 234 owners told NHTSA about the 2016 GMC Acadia Limited

I received a letter from GMC in June 2023 (14 months ago) notifying me of a safety recall on my 2016 GMC Acadia regarding front driver side airbag inflator. The letter said the inflator my rupture during deployment sending shrapnel (metal fragments) to the vehicle interior resulting in serious injury and/or death to the driver or other occupants. I have contacted a dealer for recall repair and was told there are NO replacement parts available and no date when they may be available. 8/2/2024 I contacted GMC regarding this recall issue and no parts. The representative said GMC has no date when parts may become available, that I would get a letter when parts are available. THIS IS NOT ACCEPTABLE AND A KNOWN SAFETY HAZARD BY GMC. I can't sell my vehicle with an open known safety recall. EFFECTED OWNERS NEED ACTION NOW ON THIS RECALL, BEFORE MORE PEOPLE DIE OR ARE INJURED.

NHTSA ODI 11606113

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not made aware of the issue. The contact had not experienced a failure. The VIN tool confirms parts not available.

NHTSA ODI 11603839

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11603356

The contact owns a 2016 GMC Acadia. The contact stated that the air bag warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11600932

The contact owns a 2016 GMC Acadia. The contact was notified of NHTSA Campaign Number: 23V334000(Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11600467

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11600199

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11597992

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11597466

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11595457

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11594856

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11594888

We received a "important safety recall" notification letter from GMC in June 2023, informing us that there is a safety issue with the driver's side airbag. The recall reference number is N232404980. This recall calls out a potential hazard for metal fragments to pass through the airbag, which may result in injury or death. As of today, June 13, 2024, it has been over a year since we have received this notification, and there is still no resolution. I have called GMC directly, and was advised to "keep checking until a repair solution is available". Given that the cause of the recall can result in injury or death, a timeline of a year (or longer) to repair this issue is completely unacceptable. Someone needs to hold GMC accountable, and pressure them to make the repair for this recall available immediately. It is unacceptable that drivers of the impacted vehicles are expected to drive with a potentially dangerous (or fatal) recall, with no timeline of resolution. I expect the NHTSA to hold GMC accountable, and demand an immediate resolution to all vehicles impacted by recall #N232404980. WITH THE RISK OF DEATH, OUR ACADIA IS NOT ROAD SAFE, OFF THE ROAD UNTIL FIXED. OUR GM DEALER WILL NOT TAKE IT IN A TRADE FOR A NEW CAR AND THE DEALER WILL NOT GIVE US A LOANER UNTIL THE CAR IS SAFE.

NHTSA ODI 11594312

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11593921

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000(Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

NHTSA ODI 11593357

The contact owns a 2016 GMC Acadia. The contact was notified of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11591808

We received a "important safety recall" notification letter from GMC in June 2023, informing us that there is a safety issue with the driver's side airbag. The recall reference number is N232404980. This recall calls out a potential hazard for metal fragments to pass through the airbag, which may result in injury or death. As of today, May 29, 2024, it has been almost a full year since we have received this notification, and there is still no resolution. I have called GMC directly, and was advised to "keep checking until a repair solution is available". Given that the cause of the recall can result in injury or death, a timeline of a year (or longer) to repair this issue is completely unacceptable. Someone needs to hold GMC accountable, and pressure them to make the repair for this recall available immediately. It is unacceptable that drivers of the impacted vehicles are expected to drive with a potentially dangerous (or fatal) recall, with no timeline of resolution. I expect the NHTSA to hold GMC accountable, and demand an immediate resolution to all vehicles impacted by recall #N232404980.

NHTSA ODI 11591296

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11588469

I'm reporting on the timeliness of known recall #N232404980. It has been about a year since I've received the initial recall notice. I've contacted the dealer twice to see to check the status of the recall and they have stated that the parts are not yet available and they don't know when the parts will become available. I contacted the dealer approx. 6-7 months after receiving the initial recall notice and then again about 5 months later (that was today). The current status of the recall is: "Recall INCOMPLETE. Remedy not yet available" I'm not sure what is considered 'timely' with a recall of this nature but after a year it might be prudent for the manufacturer to issue an update stating the time frame when the parts should start to come available. While looking for this information, I attempted to find the information on the manufacturer's website but the page timed out and I was not able to find out any more information about this recall from the manufacturer or other sources. I found the following statement from the NHTSA while seeking information from the NHTSA website about this recall: "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline at: 1-888-327-4236 or TTY: 1-800-424-9153 or file an online complaint with NHTSA. " This is the reason I am filing this online complaint. I would like the dealer to provide an update on when the parts will be available for this recall. It's a little uncomfortable knowing that we're driving around with an instrument (airbag/airbag inflator) that is supposed to save lives but it may actually cause death instead, if activated.

NHTSA ODI 11587846

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11587864

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11586773

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11585451

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11584535

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11583988

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11583781

The airbag recall was acknowledged 3 years ago and there is still no "remedy" for the dangerous recall. After 3 years with no solution, that is far from "timely manner" for this problem. (As a mother with three small children in the car, the airbags are the most important safety feature)

NHTSA ODI 11579013