What 151 owners told NHTSA about the 2016 Ford Transit Low Roof (8,10,12) Pass

The involved individual was found with altered mental status on a highway on 8/13/2023. The vehicle he had been driving was found in the highway median a few hundred feet away. He was admitted to a local hospital, diagnosed with blunt force injuries of the head, and pronounced brain dead on 8/14/2023. Autopsy examination revealed fractures of the skull, subdural and subarachnoid hemorrhage, and cerebral cortical contusions. Mechanical vehicle inspection revealed that the driveshaft flexible joint failed while the vehicle was in motion, with resulting driveshaft uncoupling and severe damage to surrounding vehicle components including the brake and fuel lines. Investigation was consistent with the decedent exiting the moving motor vehicle.

NHTSA ODI 11549353

The contact owns a 2016 Ford Transit. The contact stated while driving 70 MPH, the brake line fractured, and there was a humming noise, and the driveshaft disintegrated from the front end of the vehicle. The vehicle was towed to the residence; however, a month later, the vehicle was towed to the dealer for a scheduled appointment. The vehicle was diagnosed as having a disassembled accelerator assembly. The contact referenced NHTSA Campaign Number: 17V408000 (Power Train) however, the VIN was not included. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 55,000.

NHTSA ODI 11525084

The driveshaft carriage bearing that connects the two driveshafts together. The center of the carriage bearing is deteriorating and causing a bad vibrations. This has progressively gotten worse and now can feel the vibrations at any speed.

NHTSA ODI 11519827

My van was called for a change of part called a coupler or quibo. The fact is that after this repair under warranty, the vehicle vibrates at 40m/h. I went back to the dealer and they told me that the toque converter was damaged and that it would cost me $3,546 to fix it. The vehicle went into recall perfectly and now it is failing due to the same repair

NHTSA ODI 11505957

The contact owns a 2016 Ford Transit. The contact received notification of NHTSA Campaign Number: 19V767000 (Power Train) however, the part to do the recall repair was not yet available. An unknown dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11502196

The contact owns a 2016 Ford Transit. The contact stated while driving at various speeds, the vehicle started shaking abnormally. The contact had to wait for the shaking to stop independently. The contact had taken the vehicle to a certified mechanic who diagnosed that the drive shaft needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the failure was related to an unknown recall; however, the vehicle year was not included. The approximate failure mileage was 102,000.

NHTSA ODI 11493075

The contact owns a 2016 Ford Transit. The contact stated that when the vehicle was shifted into drive(D), the vehicle would shudder and shake until the vehicle accelerated to 30 MPH. The contact stated no warning light was illuminated. The contact stated that the failure had become constant. The contact drove the vehicle to an independent mechanic, where it was diagnosed that the driveshaft coupling had failed and needed to be replaced. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V408000 (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 86,000.

NHTSA ODI 11484487

The contact owns a 2016 Ford Transit. The contact stated that while driving at an undisclosed speed, the vehicle started to wobble. The vehicle was taken to the dealer where it was diagnosed that the driveshaft needed to be replaced. The contact referenced NHTSA Campaign Number: 19V767000 (Power Train). The manufacturer was notified of the failure and the contact was informed that the recall was closed and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 23,000. The VIN was unavailable

NHTSA ODI 11482463

The contact owns a 2016 Ford Transit. The contact stated the vehicle had not been driven since the vehicle was temporarily repaired by the dealer under NHTSA Campaign Number: 19V767000 (Power Train). The contact was informed by an independent mechanic that the failure would recur. The contact notified the manufacturer of the failure; however, no assistance was provided. The approximate failure mileage was 110,000.

NHTSA ODI 11458319

The contact owns a 2016 Ford Transit. The contact stated that there was a rubbing burning order coming from inside the front end of the vehicle. The vehicle also had a vibration sensation whenever the vehicle was being driven. There were no warning lights on the vehicle. The contact contacted the dealer who stated that the flex disc had failed. The contact stated that this was a known issue for the vehicle. There was a recall and lawsuit involving the vehicle's rubber cupper between the transmission and driveshaft was made of plastic was causing severe failures. The manufacturer was made aware of the matter and had since been looking into the matter and informed the contact that their research was being furthered along regarding parts before something was to be done. The contact stated that the manufacturer had failed to provide a permanent fix or the guaranteed maintenance at replacing the part at every 30,000 40,000 miles. The approximate failure mileage was 71,000.

NHTSA ODI 11445067

I received a safety recall via mail for a driveshaft coupling malfunction. I had no noticeable problem with my vehicle safety nor did I have a warning light or message on the instrument panel. I turned in the vehicle to the local "Gosch" Ford dealership to perform the inspection. My vehicle was turned in on 07/21/2021 and the dealership has yet to receive the part. However, it has not been returned to me with the dealer citing the fact that it is unsafe to drive without the repair. I continue to receive the same statement that I need to wait and check back each week.

NHTSA ODI 11435630

The contact owns a 2016 Ford Transit. The contact received notification of NHTSA Campaign Number: 19V767000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact stated that there was an abnormal noise coming from the driveshaft while driving. Parts distribution disconnect.

NHTSA ODI 11429000

The contact owns a 2016 Ford Transit. The contact received notification of NHTSA campaign number: 19V767000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11425183

DEALERSHIP (WICKSTROM FORD LINCOLN) IN BARRINGTON IL REFUSES TO REPAID MY VEHICLE SAFETY RECALL (CODE: GEUXOIM). I SCHEDULED AN APPOINTMENT ON 9/22/2020 AND THE DEALERSHIP SENT ME HOME BECAUSE THE PART NEEDS TO BE ORDERED. THE DEALERSHIP SAID THEY WOULD CALL WHEN PARTS ARRIVE. DEALERSHIP NEVER CALLED, I CALLED TWICE ON 11/25/2020 AND LEFT A MESSAGE. THE DEALERSHIP HAS NOT CALLED.

NHTSA ODI 11377067

TL* THE CONTACT OWNS A 2016 FORD TRANSIT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V767000 (POWER TRAIN) HOWEVER THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE LOCAL DEALER FULLERTON FORD LOCATED AT 1044 U.S. ROUTE 22 EAST, SOMERVILLE, NJ 08876 WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE EXPERIENCED THE FAILURE LISTED IN THE RECALL CAUSING THE VEHICLE TO STALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11375009

THE DRIVELINE BROKER FROM IT'S HOLDING MOUNT WHILE DRIVING AND TANGLED UP THE FUEL LINE AND BRAKE LINES GOING TO THE REAR OF THE VAN. MAKING THE VAN LOSE POWER AND NOT BE ABLE TO BE DRIVEN ANYMORE. THIS HAPPENED WHILE DRIVING ON THE FREEWAY. THIS IS EXTREMELY DANGEROUS. ALSO THEY HAVE A RECALL ON THE REAR FLEX JOINT WHICH THE FORD DEALERSHIP HAS RECOGNIZED BUT ARE REFUSING TO PAY FOR THE TOTAL REPAIR. HOW IS THAT FAIR? IT IS FORD'S DESIGN FLAW THAT MADE THIS HAPPEN.

NHTSA ODI 11374856

FLEXIBLE COUPLING CONNECTING TO DRIVESHAFT DAMAGED WHILE DRIVING AT SPEED OF 70 MPH. LOUD BOOM UNDERNEATH OF DRIVER SEAT. VEHICLE STARTS TO MAKE NOISE LIKE YOUR EXHAUST SYSTEM FAILED. IT ALSO SHAKES WHEN GOING FROM 0 TO 40 MPH THEN IT GOES AWAY. LUCKY IT DID NOT FALL APART. THIS RECALL MUST BE TAKEN SERIOUSLY BY FORD AND ENFORCE IT TO BE FIXED ASAP TO ALL VEHICLE WITH SUCH ISSUE.

NHTSA ODI 11343818

TL* THE CONTACT OWNS A 2016 FORD TRANSIT. THE CONTACT STATED WHILE AN EMPLOYEE WAS DRIVING 65 MPH, HE HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE, AND WAS UNABLE TO ACCELERATE ABOVE 15 MPH. THE DRIVER STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE DRIVER PULLED OVER AND PARKED THE VEHICLE ON THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V767000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

NHTSA ODI 11339310

I OWN AND OPERATE A FORD F 250 TRANSIT VAN. TASK IS THE EXPEDITE OF AUTO & AEROSPACE PARTS THROUGH OUT THE COUNTRY. HAVE LEARNED THERE IS A SAFETY RECALL PER OEM AND NHTSA REGARDING DRIVETRAIN COUPLERS ( UNOINTS ). MY PARTICULAR VEHICLE HAS INCURRED DAMAGE AS RESULT OF COUPLER(S) FAILING. DAMAGE INCLUDING; NOT LIMITED TO DRIVESHAFT BECOMING DETACHED, SEVERANCE OF FUEL & BRAKE LINES, BREACH OF TRANSMISSION BELL HOUSING, OTHER. CATASTROPHIC FAILURE LEFT ME STRANDED IN DESERT FOR 2 DAYS, LOSS OF BUSINESS, LOSS OF INCOME, HEALTH RELATED ISSUES. THE RUBBER / POLYMER LIKE MATERIAL THESE COUPLERS ARE MADE OF ARE A SEVERE SAFETY HAZARD; ESPECIALLY IF VEHICLE IS OPERATED UNDER LOAD. FURTHERMORE, CUSTOMERS OPERATING THESE HAZARDS ARE NOT BEING NOTIFIED UNTIL NOVEMBER 11TH, 2019. SOMEONE NEEDS TO TAKE INITIATIVE BEFORE SOMEONE IS SERIOUSLY HURT. I WILL BE HAPPY TO FORWARD ANY ADDITIONAL INFORMATION/DOCUMENTS PERTAINING TO THIS MATTER. THANK YOU.

NHTSA ODI 11278542

I WAS AWARE OF THE RECALL 17S15 IN REFERENCE TO THE DRIVING SHAFT COUPLING, EVERY 30,000 MILES I CHECK THIS COUPLING AND EACH TIME THEY WOULD TELL ME THAT IT WAS CRACKED AND NEEDS TO BE CHANGE. AS SOON THE CALLED FIXED CAME OUT, IT WAS INSTALLED, BUT JUST LAST MONTH IT WAS CHECKED AGAIN AND THEY NOTICED THAT THE FAMOUS FIX ALSO WAS CRACKED AND THIS TIME THEY (LEVITTOWN FORD LONG ISLAND)TOLD ME THAT IT WAS NOT COVERED UNDER RECALL AND I HAD TO PAY OVER $800.00 DOLLAR'S FOR A NEW FIX. THAT IS THE REASON I AM PUTTING THESE COMPLAINT. THE IS REALLY DANGEROUS

NHTSA ODI 11268070

TL* THE CONTACT OWNS A 2016 FORD TRANSIT. THE VEHICLE WAS TAKEN TO PALLOTTA FORD LINCOLN (4199 CLEVELAND RD, WOOSTER, OH 44691, (330) 345-6600) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V408000 (POWER TRAIN); HOWEVER, THE REMEDY FAILED. WHILE DRIVING 25 MPH, THE VEHICLE VIBRATED VIOLENTLY. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE FLEXIBLE COUPLING WAS FRACTURED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,500. *TT *AS

NHTSA ODI 11257646

THE VEHICLE HAS HAD THE FORD'S FINAL FIX FOR 17V408000. I PERIODICALLY INSPECT THE FLEXIBLE COUPLING AND DURING THE INSPECTION TODAY I OBSERVED A CRACK IN THE FLEXIBLE COUPLING. CRACKED FLEXIBLE COUPLINGS ARE A SAFETY ISSUE, AS EVIDENCED BY 17V408000. IT IS DISAPPOINTING THAT FORD IS UNABLE OR UNWILLING TO REPAIR THIS PROBLEM.

NHTSA ODI 11255518

DEALER PERFORMED RECALL 17S15 DRIVESHAFT ASSY THAT REPLACED THE REAR DRIVESHAFT COUPLING. AT THE TIME, THE FRONT DRIVESHAFT COUPLING WAS OBSERVED TO BE LOOSE. THE FRONT COUPLING WAS INSPECTED AND REASSEMBLED. LESS THAN 6000 MILES LATER THE FRONT DRIVESHAFT COUPLING (THE FIBROUS PART) DISINTEGRATED, THE SHAFT SEPARATED, CAUSING DAMAGE TO THE BRAKE LINES. AT THE TIME THE VEHICLE WAS TRAVELING AT HIGHWAY SPEED AND DOWN HILL. THE DRIVER BROUGHT THE VEHICLE TO A STOP USING THE EMERGENCY BRAKE. PRIOR TO THE EVENT, THE DRIVER HAD NOTICED A LIGHT VIBRATION AND SOUND FOR ABOUT 50 MILES. THE VIBRATION SUDDENLY GOT WORSE JUST BEFORE THE EVENT.

NHTSA ODI 11219325

DRIVE TRAIN RUBBER COUPLING FAILURE 104000 MILES. PRIOR INSTALLATION OF COUPLING AT 70,000 MILES. THIS OCCURRENCE DAMAGED DRIVE SHAFT AND COUPLING AT REAR OF TRANSMISSION.

NHTSA ODI 11217775

TL* THE CONTACT OWNS A 2016 FORD TRANSIT. WHILE DRIVING APPROXIMATELY 60 MPH, AN UNUSUAL NOISE WAS HEARD UNDERNEATH THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER AND NOTICED THAT THE DRIVESHAFT HAD SPLIT IN TWO WITHOUT WARNING. THE VEHICLE SKIDDED AS IT WAS PULLED OFF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WERE A LOT OF DAMAGES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO CROSSROADS FORD OF FUQUAY-VARINA (919-552-2228, LOCATED AT 3217 N MAIN ST, FUQUAY-VARINA, NC 27526). THE DEALER STATED THAT THE VEHICLE SHOULD HAVE BEEN REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V408000 (POWER TRAIN). THE CONTACT STATED THAT THE RECALL NOTICE WAS NOT RECEIVED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 119,000.

NHTSA ODI 11191594