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What 151 owners told NHTSA about the 2016 Ford Transit High Roof 12 Pass

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (151)Crash / fire / injury (13)Transmission & drivetrain (59)Engine (20)Body & structure (12)Electrical system (12)Fuel system (12)Seat belts (11)Brakes (10)Steering (7)Speed control (6)Suspension (6)

1 of 151 complaints match · Engine · crash/fire/injury only · clear filters

Dec 13, 2024Electrical systemEngine1 injury

I was not made aware of the recall. The driveshaft separated while I was driving, causing significant damage to other parts of the vehicle, including the transmission, motor and transmission mount, cooling, electrical and brake and transmission lines, oil and fuel parts, and much more underneath the van. This happened after a very brief hard vibration moments before it “exploded” and sent me flying into the air and coming to a very quick stop, which also caused medical issues. Ford is refusing to repair all that their recalled part damaged claiming they “notified me” but I haven’t received such notice. I stay up on all maintenance and repairs for my van, and the dealership acknowledged that when looking at the vehicle history reports.

NHTSA ODI 11630627

Working with the data? Download all 151 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2016 Ford Transit High Roof 12 Pass verdict →