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What 151 owners told NHTSA about the 2016 Ford Transit High Roof 12 Pass

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (151)Crash / fire / injury (13)Transmission & drivetrain (59)Engine (20)Body & structure (12)Electrical system (12)Fuel system (12)Seat belts (11)Brakes (10)Steering (7)Speed control (6)Suspension (6)

3 of 151 complaints match · Electrical system · crash/fire/injury only · clear filters

Oct 10, 2025Electrical systemCrash

Rear view camera either goes out or is upside down. Went out so hit something. Luckily no real damage. Went to dealer and they said it’s not part of recall

NHTSA ODI 11692609

Dec 13, 2024Electrical systemEngine1 injury

I was not made aware of the recall. The driveshaft separated while I was driving, causing significant damage to other parts of the vehicle, including the transmission, motor and transmission mount, cooling, electrical and brake and transmission lines, oil and fuel parts, and much more underneath the van. This happened after a very brief hard vibration moments before it “exploded” and sent me flying into the air and coming to a very quick stop, which also caused medical issues. Ford is refusing to repair all that their recalled part damaged claiming they “notified me” but I haven’t received such notice. I stay up on all maintenance and repairs for my van, and the dealership acknowledged that when looking at the vehicle history reports.

NHTSA ODI 11630627

Sep 28, 2023Electrical systemFire

The contact owns a 2016 Ford Transit. The contact stated that while the vehicle was parked unattended, it spontaneously caught fire. There were no warning lights illuminated prior to the failure. The doors failed to open. After the fire, the owner noticed that the wires were hanging from the door panel. The owner was able to extinguish the fire. There were no reported injuries. The fire department was not contacted. The air bags were deployed. A police report was not filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was unknown. The contact referenced the failure of Ford recall number 17S34.

NHTSA ODI 11547076

Working with the data? Download all 151 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2016 Ford Transit High Roof 12 Pass verdict →