What 367 owners told NHTSA about the 2016 Ford Mustang Mach-e Bev Bev

See attached document for complaint.

NHTSA ODI 11746485

The contact owns a 2016 Ford Mustang. The contact stated that while shifted into reverse(R), the rear-view camera was blank and then operated intermittently; however, the image was blurry. The vehicle was taken to a dealer on two occasions. During the first visit, the contact was informed that the harness needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was then taken to a different dealer, where it was diagnosed and determined that the camera needed to be reprogrammed. The vehicle was repaired, but the failure persisted during the first inclement weather. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.

NHTSA ODI 11726715

The contact owns a 2016 Ford Mustang. The contact stated that while shifted into reverse, the screen turned blue with a message that the back over prevention camera was unavailable. The failure was intermittent. The contact first received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention). The vehicle was taken to the dealer, who inspected the vehicle and replaced the wiring harness clips in the rear of the vehicle. The contact received a second notification for NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was returned to the dealer, and it was determined that the camera did not need to be replaced. The vehicle was not repaired under NHTSA Campaign Number: 25V572000 (Back Over Prevention); and the failure persisted. The manufacturer was made aware of the issue and referred the contact back to the dealer for assistance. The failure mileage was unknown.

NHTSA ODI 11716192

The contact's daughter owns a 2016 Ford Mustang. The contact stated that the rearview camera was inoperable while reversing. The owner received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where the contact was informed that the vehicle had passed the recall test, even though the part to do the recall repair was not yet available. Additionally, the contact stated that the rearview camera failure persisted. The vehicle was taken back to the dealer, where the contact was informed that the rearview camera needed to be replaced. The dealer advised the contact that the VIN was not included in a related recall; however, the VIN was included in NHTSA Campaign Number: 25V572000 (Back Over Prevention). The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.

NHTSA ODI 11696087

The contact owns a 2016 Ford Mustang. The contact stated that upon shifting the vehicle into reverse, the rearview camera displayed a distorted image and a blue screen, compromising the back-over prevention system. The message “Camera Not Available” was displayed. The vehicle was taken to the dealer and was repaired. The contact stated that the dealer called back and informed the contact that the rearview camera failed to function as intended. The contact stated that the only the decklid wiring harness was replaced. The dealer refused to repair or replace the rearview camera. The manufacturer was not notified of the failure. The failure mileage was approximately 59,700.

NHTSA ODI 11673493

The contact owns a 2016 Ford Mustang. The contact stated that while the vehicle was parked, the rearview camera became inoperable. The contact stated that the rearview camera image appeared blank. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 89,000.

NHTSA ODI 11671595

I received this recall for my backup camera a couple years back and I tried to get it fixed because mine had stopped working so I went when I was off from work to avoid being carless. The Ford dealership in Yuma AZ didn't get the part in time after having my vehicle for a week. I was unable to complete the recall and when I called a couple months later to try to reschedule they told me the recall number had been closed. Therefore my vehicle could no longer be fixed. My rear backup hasn't worked since. Is there anyway to get this situated? I tried going within a reasonable timeframe from getting that letter but they later cancelled the recall somehow.

NHTSA ODI 11643284

In March 2023 safety recall 22V082000 (Ford Number 22S06) was performed to fix a rear view camera malfunction. During the March 2023 work, only the wiring harness was replaced. My belief was that the actual camera should have been replaced as well. Replacing the wiring harness in March 2023 fixed the issue for 13 months, and then the issue re-occurred. Dealership charged $230 diagnosis fee to tell me that the issue was the camera and now the replacement of the camera cost me the $230 diagnostic fee; The $75 part fee for the camera; and the labor to replace the camera - Total bill out of pocket $530. I was informed after calling the Main Ford Customer service number that my 2016 mustang was not part of the camera recall (only the wiring harness). Camera was only covered with 2015 mustang. Seems odd to me that they make that distinction between model years but it is the same camera and obviously failed on my vehicle. As a major safety concern I believe Ford has failed to support their customers regarding this issue, and a second recall is warranted for the camera portion on 2016 models as well.

NHTSA ODI 11617845

The contact owns a 2016 Ford Mustang. The contact stated that while attempting to park the vehicle, the contact became aware that the rearview camera was inoperable. There was no warning light illuminated. The contact stated that the rearview camera image was blank. The vehicle was taken to the dealer where it was diagnosed that the deck lid wiring harness had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the deck lid wiring harness failed again and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 15,433.

NHTSA ODI 11615625

Dear Sir/Madam: I want to make you aware of the safety recall scam Ford is perpetuating in their rear camera recall. Recall #22S06/NHTSA Recall 22V082. I own a 2016 Ford Mustang which I purchased new in February 2016. I always had issues with my rear camera working intermittently. Finally on [XXX] (mileage 14933) I took it to the selling dealership and told them about the problem. At that time they said they could not "duplicate the problem". The car was under a 3 year 36,.000 mile warranty at the time. I first started seeing notices on the internet in 2020 that Ford was issuing a recall on rear cameras. I was very happy to hear this as my camera was still only working about 1/3 of the time. In March 2022 I got a letter from Ford notifying me of the recall. They stated parts were not available at that time but I would be recontacted to schedule a repair at no cost to me when parts were available. In January 2023 I received a letter that parts were now available. But a new element was introduced for the first time. It was no longer a rear camera recall, "but repair of the 1uggage compartment wiring harness". My selling dealer was not on the list of authorized dealers for the repair so I scheduled an appointment with another local dealer who was on the list. They examined my car and said that the wiring harness was OK, but that my rear camera needed to be replaced. They said it would cost $461 for the part and labor. My camera was still working about every third time I drove it. However, since their "inspection" the camera has not worked at all. At the time of the inspection they could not complete the recall because they had to order parts for the rear wiring harness as they were not in stock. I questioned the service writer as to why my camera no longer worked at all since they had "inspected it"? He did not know. Meanwhile the service writer at the dealership suggested I contact Ford directly for assistance with the cost of the camera replacement. I called the Ford Customer Relationship Center on [XXX] and explained the whole situation. The representative, Beth, said Ford would indeed cover the camera replacement cost and assigned case #CAS[XXX] to me. She said she would call the dealer and let them know. On [XXX] I called the service writer at the dealership and he said he had received no word from Ford about this. I called Ford Customer Service Center again on [XXX] and asked why they had not contacted the dealership about my camera replacement. The representative,. Lans, said they were not going to do anything about the rear camera, the recall was only for the wiring harness. I explained that the camera had always been an issue and should have been replaced under the original 3 year, 36,000 mile warranty. At the time of these phone calls my car had 28,050 miles on it(still under the original warranty mileage of built. 36,000). I had always thought Ford was proud of its products and tried to stand behind what they built. I wrote to Ford and detailed the assignment of a case number and that they had backed out of their promise to replace the camera and asked for reconsideration as I had been a continuous loyal customer of Ford products since 2005. Finally on [XXX], 2023 I got a response reiterating that they were not going to assist me with the cost of replacing the camera on my Ford Mustang. In October 2023 I received another notice from Ford that I need to to tend to the repair/replacement of my rear camera. I think this whole thing is a scam on ford's part to get customers' business at dealerships and increase dealership revenue with the bogus wiring harness recall. It has always been about the defective rear camera in my case. Yes, it is a safety issue and yes, Ford is responsible to fix it. I hope you can encourage them to replace my defective rear camera at no charge to me. I look forward to hearing from you. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S

NHTSA ODI 11576839

Rear back up camera malfunction (not detected). Vehicle is available for inspection. Safety put at risk, because unable to see the rear that is meant to be covered by the camera. Can cause an accident. Issue has been confirmed via dealer that is a recall under Ford. Ford notice states harness and camera covered to be replaced. Went to Ford dealer, states harness replaced and working. Now camera does not work at all. Went to ford again, they replaced the harness, but state camera is not covered by recall. Inspected by ford. No warning messages, just message that camera is not available now.

NHTSA ODI 11574744

I took my vehicle into the dealership 11/30/2022 due to the rearview camera initially malfunctioning and becoming blurry, or completely cutting out, when putting my vehicle in reverse. I informed them I did receive a email thru my carfax notification and by mail regarding a recall. The dealership kept my vehicle for several weeks for repair and stated it was covered under the recall. The issue persisted and I sent a message to the service center but never received a response back. I continued to receive responses about trading in my vehicle and purchasing a new car. I dropped my vehicle off at the dealership on 9/1/2023 and explained the issue again. The service dept stated my I would be charged $150 for a diagnostic test and if it was an issue with the internal camera it would not be covered under the recall warranty. I immediately began to feel they would later contact me and tell me it would not be covered because that is how the conversation began. The dealership contacted me and stated it was an internal problem with the camera and not covered under the recall. It will cost me $732 if I would like to have the camera repaired. I contacted the manufacturer regarding the recall warranty, and confirmed it was 12 months or 12000 miles, whichever is sooner and my vehicle remained within the recall warranty. My issue was escalated with a supervisor and I was to receive a call back the next day from the manufacturer between 10am-7pm cst, but I never did. My vehicle's camera has not been repaired.

NHTSA ODI 11543314

When putting my vehicle in reverse, the backup camera cuts out and completely doesn’t work, or the image is staticky and unclear. This problem is currently covered under a recall on the backup camera, but after taking my vehicle to a dealer, I was notified that the recall only impacts vehicle’s manufactured during a few months of the year. Because my car was manufactured later in the year, it is not included in the recall, even though I am having the exact issue.

NHTSA ODI 11542451

Unknown. I am awaiting to get a backup camera recall fixed on this car since 04/18/2023. I scheduled an appointment to get this recalled fixed for 05/30/2023. The Ford Dealership called on 04/27/2023 and cancelled the appointment, stating the parts are not available and that I would be notified by Ford when the parts are available. As of 08/23/2023 I am still waiting to get my recall fixed before an incident does occur.

NHTSA ODI 11540334

The contact owns a 2016 Ford Mustang. The contact stated that the rear-view camera failed to operate as needed with a blank or distorted image on the display screen. The contact then received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention). The vehicle was taken to a dealer for the recall repair; however, upon return of the vehicle, the failure persisted. The dealer was notified of the failure and the contact was informed that he had to pay out of pocket for the repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 8,000.

NHTSA ODI 11533192

Safety recall work for 22S06/ NHTSA 22V082 performed at dealer. Dealer confirmed that work was done correctly but the work as instructed from FORD did not correct the issue of rear view camera not working correctly. In fact it has made the condition worse. Recall issue as defined in 22S06 - The rear view camera could intermittently display a blank or distorted image05/19/

NHTSA ODI 11531795

Under NHTSA recall 22V082. Ford refused to change the rear view camera despite it was under recall: The recall states to replace wiring harness and or camera replacement if necessary free of charge. My rear view camera is still distorted after they change the wiring harness and they told me to pay for the camera since its not covered under the recall. the letter that I got has the same recall number above but it didn't mention replacing the camera even though it has the same issue on the recall distort image when backing up. NHTSA and consumer reports/ FORD websites they all mention to replace both if necessary. I attached a sample copy of the recall from Ford stating that. Even ford specialist read that to me on the call when I asked her what did the recall number say about the fix. But the recall department says it s not covered. This is the detail for the recall below. Vehicles recalled: 2015-2017 Ford Mustang The problem: The wiring harness for the backup camera may be damaged or have an improperly soldered connection that can prevent an image from being displayed. The fix: Dealerships will replace the backup camera and/or repair the decklid wiring harness at no charge. How to contact the manufacturer: Ford will contact owners by mail starting on March 7, 2022. Owners may also call Ford at 866-436-7332. NHTSA campaign number: 22V082000. Ford’s number for this recall is 22S06.

NHTSA ODI 11531548

The contact owns a 2016 Ford Mustang. The contact stated that while reversing at an undisclosed speed, the back over prevention camera independently disconnected. The contact stated that he had received notification NHTSA Campaign Number: 22V082000 (Back Over Prevention) in January 2023 in which he presented to the dealer; however, the dealer informed the contact that the notification had expired. The vehicle was diagnosed by the dealer as an electrical shortage; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 17,000.

NHTSA ODI 11530510

The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The dealer stated in order to perform the repairs the vehicle must be left at the dealership for a period of time. The contact must schedule the repairs 2 months in advance.

NHTSA ODI 11529310

Backup camera abruptly stopped working. It shows a hazy image with lines. There are recalls for 2016 Mustangs for that same issue, but none for my VIN.

NHTSA ODI 11526322

The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact stated backup camera, gps, is not working and the trunk is inoperable.

NHTSA ODI 11523620

I’ve been trying for a year to get my camera repaired on my car and they always say the parts aren’t in . I’m started to get mad . AutoNation ford mobile Alabama

NHTSA ODI 11515640

The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the backup camera had failed, and the trunk failed to open as needed. The approximate failure mileage was 50,000. Parts distribution disconnect.

NHTSA ODI 11509967

The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11509693

The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) and would like to be removed from the recall distribution list. The local dealer and the manufacturer were contacted.

NHTSA ODI 11505798