Home · 2016 Ford Fusion Hev · Complaints

What 1,455 owners told NHTSA about the 2016 Ford Fusion Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,455)Crash / fire / injury (53)Engine (432)Transmission & drivetrain (305)Steering (170)Electrical system (131)Brakes (122)Engine & cooling (100)Fuel system (88)Airbags (53)Speed control (52)Body & structure (44)

53 of 1,455 complaints match · crash/fire/injury only · clear filters · page 2 of 3

Jul 30, 2020AirbagsCrash1 injury

GOT IN A CAR ACCIDENT TO WHERE I EXPERIENCED INJURIES AND THE AIR BAGS DID NOT DEPLOY

NHTSA ODI 11342329

Jul 27, 2020Electrical systemBody & structureEngineFire

MY CAR WAS SERVICED BY KOONS FORD IN BALT, MD FROM MAY 26TH-28TH TO ADDRESS A RECALL THAT REQUIRED REMOVAL OF MY ENGINE. AFTER THE REPAIR, MY CAR SAT IN MY PARKING SPACE AT HOME THE WHOLE WEEKEND DUE TO COVID-19. ON THE FOLLOWING MONDAY, JUNE 1ST, MY CAR ENGINE EXPLODED ON I83 WHILE MY HUSBAND WAS USING MY CAR TO GO TO WORK. MY CAR WAS COMPLETELY ENGULFED IN FIRE AND TOTALED. FORTUNATELY, MY HUSBAND WAS ABLE TO QUICKLY GET MY CAR TO THE SIDE OF THE ROAD AS THE CABIN STARTED TO FILL WITH SMOKE AND JUMP OUT. KOONS FORD TOLD ME THAT THEY WOULD "SHRINK WRAP" MY CAR AT THE LOT THE POLICE HAD IT TOWED TO AND BRING IT BACK TO "INVESTIGATE HOW THE FIRE STARTED." THEY LIED AND THEN TOLD MY INSURANCE COMPANY THAT THEY DID NOT CAUSE THE FIRE. IN ADDITION, WHILE I WAS THERE WAITING IN THEIR LOBBY, THEY TOLD ME THEY WOULD "GET ME A RENTAL" IN THE MEANTIME WHILE THEY INVESTIGATE. NOT ONLY DID THEY LIE AND IMPLY I WAS RESPONSIBLE FOR CAUSING THE FIRE, THEY TRIED TO STIFF ME FOR THE COST OF THE RENTAL. ONLY AFTER I PUSHED BACK, THEY FINALLY PAID THE RENTAL BILL. MY INSURANCE COMPANY HAS PAID FOR THE COST OF MY LOST CAR WHICH I NOW AM BEARING ADDITIONAL COSTS IN MY INSURANCE COVERAGE. MY CAR HAD ONLY BEEN SERVICED BY KOONS FORD AND WAS NOT EXPERIENCING ANY PROBLEMS PRIOR TO THEM WORKING ON THE RECALL. I HAVE BEEN WITHOUT A CAR GOING ON 2 MONTHS NOW AS I CANNOT AFFORD TO TAKE ON ANOTHER 4-6 YEARS OF CAR PAYMENTS AS I WAS CLOSING ON A NEW HOME AT THE SAME TIME THE FIRE HAPPENED. I REACHED OUT TO FMC AND THEY SAID THEY WOULD HAVE SOMEONE FROM CUSTOMER SERVICE CONTACT ME WHICH ENDED UP TO BE YET ANOTHER LIE.*DT *TR

NHTSA ODI 11341662

Jul 13, 2020BrakesCrash1 injury

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE THE SON WAS DRIVING APPROXIMATELY 20 MPH AND MAKING A LEFT TURN THE BRAKING SYSTEM FAILED WHILE DEPRESSING THE BRAKE PEDAL CAUSING THE VEHICLE TO CRASH INTO A BRICK WALL. DURING THE CRASH THE DRIVER SUSTAINED A FRACTURED LEFT HAND AND BURNS FROM THE AIR BAG DEPLOYMENT. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS BRAKE FAILURE BUT WAS NOT ON POLICE REPORT. THE LOCAL DEALER MATHEWS- CURRIE FORD (130 N TAMIAMI TRAIL, NOKOMIS, FL 34275 FL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. *DT *AS*DT*JB

NHTSA ODI 11338986

Mar 16, 2020AirbagsSpeed controlCrash

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHEN THE VEHICLE WAS IN PARK, IT ACCELERATED FORWARD AND CRASHED INTO ANOTHER VEHICLE WITHOUT WARNING. THE AIR BAGS DID NOT DEPLOY. NO INJURY WAS REPORTED. THE VEHICLE WAS NOT DAMAGED. THE VEHICLE WAS TOWED TO THE SEELYE FORD (3820 STADIUM DR, KALAMAZOO, MI 49008) WHERE THE SHIFT CONTROL CABLE BUSHING DISLOCATED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT HE RESEARCHED THE FAILURE ON-LINE AND FOUND AN UNKNOWN RECALL IN WHICH THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. *DT

NHTSA ODI 11318267

Dec 20, 2019EngineFire

TL* THE CONTACT OWNED A 2016 FORD FUSION. THE CONTACT STATED THAT THE ENGINE FRACTURED WHILE DRIVING AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT NOTICED WHITE SMOKE COMING FROM THE FRONT END AND COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT EXITED THE VEHICLE, WHICH THEN CAUGHT FIRE AND EXPLODED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11290313

Jul 8, 2019Transmission & drivetrainCrash1 injury

ON TUESDAY (JULY 2ND) MORNING I BACKED MY CAR OUT OF THE GARAGE AND INTO THE RESIDENTIAL STREET. I STOPPED APPROX. 4-5 FEET PAST MY MAILBOX - ENOUGH FOR MY CAR DOOR TO CLEAR - TO GET MY MAIL. I PUT THE CAR IN PARK, GOT OUT OF THE CAR, OPENED THE MAILBOX AND WAS GETTING THE MAIL WHEN THE CAR HIT ME AND KNOCKED ME DOWN. IT WAS MOVING IN REVERSE. THE RESIDENTIAL STREET IS PRETTY LEVEL. I GOT UP AND TRIED TO CATCH IT BUT IT PICKED UP SPEED AND THEN KNOCKED ME DOWN AGAIN. I DID NOT REALIZE IT AT THE TIME BUT I HAD ALREADY BROKEN MY RIGHT ELBOW IN THE FIRST FALL. THE CAR CONTINUED TO ACCELERATE UNTIL IT RAN INTO AND DESTROYED A NEIGHBOR'S MAILBOX AND WAS STOPPED. MY RIGHT ELBOW SUSTAINED A SECOND BREAK WHICH REQUIRED REPAIR WITH A PLATE/SCREWS/WIRES AND I WAS TOLD I WILL NEVER REGAIN PRE-ACCIDENT USAGE OF MY PREDOMINANT HAND AND ARM. I HAD SEVERAL LARGE CONTUSIONS ON MY FACE WHICH ARE STILL PRESENT A WEEK LATER. I HAVE A PLATE-SIZED BLACK BRUISE ON MY INNER RIGHT THIGH. MY LEFT LEG IS HEAVILY BRUISED WITH A LARGE WOUND AND THE INNER AND OUTER SIDES OF MY LEFT FOOT ARE BLACK WITH BRUISING. I HAVE BRUISING AND SCRAPES AND CUTS IN MULTIPLE PLACES. I BELIEVE THE CAR SLIPPED OUT OF GEAR. IF I HAD NOT PUT IT IN PARK, IT WOULD HAVE STARTED ROLLING IMMEDIATELY AS I TOOK MY FOOT OFF THE BRAKE AND GOT OUT OF IT. INSTEAD IT HIT ME COMPLETELY UNEXPECTEDLY. I SPENT ALMOST 3 DAYS IN THE HOSPITAL. I AM GOING TO HAVE THE CAR INSPECTED AND LOOKED AT. THERE IS A CURRENT FORD RECALL FOR THIS GEAR ISSUE FOR CARS FROM THE SAME FACTORY MINE CAME FROM AND THE ASSEMBLY YEAR. MY CAR HAS NOT BEEN INCLUDED IN THE RECALL AS OF YET BUT I BELIEVE THIS IS WHAT HAPPENED.

NHTSA ODI 11230186

Apr 16, 2019AirbagsCrash2 injuries

TL* THE CONTACT LEASED A 2016 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SWERVED INDEPENDENTLY, ROLLED OVER TWICE, AND LANDED IN A WET FIELD. THE CONTACT WAS UNSURE IF THE DRIVER BLACKED OUT. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED BRUISES TO THE BODY AND WHIPLASH. THE PASSENGER ALSO SUSTAINED BRUISES AND WHIPLASH FROM THE SIDE WINDOW THAT WAS WRAPPED AROUND HER. BOTH OCCUPANTS REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-152226495. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11196667

Jan 29, 2019BrakesCrash2 injuries

WHEN I FIRST RECEIVED MY CAR, A FEW WEEKS LATER I TRIED TO STOP MY CAR AT A UPCOMING TRAFFIC LIGHT AND IT FAILED TO STOP WHICH CAUSED A 3 CAR COLLISION. I TOOK IT TO FORD AND HAD IT SERVICED WITH A GOOD BIT OF DAMAGE AND ASKED THAT THEY PLEASE LOOK AT BRAKES BECAUSE IT DIDN'T STOP CORRECTLY. WHEN I RECEIVED CAR BACK ASSUMED THEY CHECKED BRAKES AND IT WAS OK. GOT INTO A SPIN OUT ON THE HIGHWAY AT ANOTHER TIME WHEN I TRIED TO BREAK MY CAR. WENT TO THE HOSPITAL WAS PREGNANT AND HURT MY BACK. THEN, KEPT HEARING A HORRIBLE NOISE COMING FROM MY BREAKS FOR A WHILE, KEPT PUTTING BRAKE FLUID IN THINKING THAT WAS IT. ONE DAY DECIDED TO LOOK AT MY WHEELS AND THE RIMS ON BOTH MY BACK TIRES ARE BLACK. I ASSUMED IT WAS FROM BREAK DUST AND RUBBING. AT THIS POINT WHEN I STOP MY CAR THE CAR DOESN'T STOP IMMEDIATELY. IN ORDER TO STOP THE CAR YOU HAVE TO SLAM THE PEDAL TO THE GROUND AND BEGIN STOPPING EARLY, AND BE VERY CAREFUL WHILE DRIVING. TOOK IT TO A MECHANIC AND BOUGHT THE PARTS. THE MECHNIC BEGAN DOING THE WORK AND CAME TO ME AND SAID WHAT I BELIEVE IS THE ROTOR IS WORN COMPLETELY OFF, THERE IS PARTS MISSING ON THE BRAKE AND IT WAS PUT TOGETHER INCORRECTLY. I AM HIGHLY PISSED AS I AM FINANCING THIS CAR, HAVEN'T DRIVEN IT IN MONTHS NOW BECAUSE IT'S UNDRIVABLE. VERY UNSAFE TO DRIVE AND ALL BECAUSE IT WASN'T PUT TOGETHER CORRECTLY, MORE CHARGES ARE BEING SLAPPED ON BECAUSE OF THE DAMAGE. HAVE GOT IN TO ACCIDENTS, BEEN PUT IN DANGER AND HAVE BEEN ASKING ABOUT MY BRAKES SINCE I GOT MY CAR. I'M PAYING FOR A CAR I CAN'T DRIVE. SINCE I GOT THE CAR THE MAJORITY OF THE TIME IT'S SAT BECAUSE I AM VERY AFRAID TO OPERATE THE VEHICLE ESPECIALLY IN RAIN AND SNOW.

NHTSA ODI 11172973

Dec 20, 2018AirbagsCrash2 injuries

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING 50 MPH, THE CONTACT CRASHED INTO A DEER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE SHOULDER AND THE PASSENGER SUSTAINED INJURIES TO THE SHOULDER AND NECK. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TOWED TO A BODY SHOP AND WAITING TO BE REPAIRED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 50,000.

NHTSA ODI 11162653

Oct 22, 2018SteeringTransmission & drivetrainCrash1 injury

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT WAS NOT NOTIFIED OF NHTSA CAMPAIGN NUMBERS: 18V167000 (STEERING) AND 18V471000 (POWER TRAIN) UNTIL AFTER THE VEHICLE WAS INVOLVED IN A CRASH. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF DIRECTION WITH THE STEERING WHEEL WHILE DRIVING APPROXIMATELY 45 MPH. AS A RESULT, THE CONTACT LOST CONTROL AND CRASHED INTO A TREE. THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED; HOWEVER, THE DRIVER SUSTAINED INJURIES TO THE FACE, LEFT SHOULDER, AND FOREHEAD. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO A YARD AND THEN TO MANHEIM BALTIMORE-WASHINGTON FORD (7120 DORSEY RUN RD, ELKRIDGE, MD 21075, 1-(800) 533-2923) SO IT COULD BE DIAGNOSED BY THE INSURANCE COMPANY OR THE MANUFACTURER. THE VEHICLE WAS EXTENSIVELY DAMAGED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.

NHTSA ODI 11141759

Oct 4, 2018SteeringTransmission & drivetrainSpeed controlCrash

WHEN I WAS LEASING THIS VEHICLE THE POWER STEERING SYSTEM ASSAULT LIGHT STARTED COMING ON THEN PIWER STEERING STOPPED WORKING AND I HAD NO POWER STEERING AT ALL. MY TRANSMISSION ALSO FAILED. FORD DEALER REFUSED TO FIX IT BECAUSE I WAS OVER THE LEASE MILEAGE. I WAS SENT HOME WITH THE CAR WITHOUT POWER STEERING AND IN NEED OF TRANSMISSION REPLACEMENT. THE MECHANIC TOLD ME TO PAY THE 3.000 TO FIX IT BECAUSE I WAS RISKING MY LIFE. THE MANAGER SAID THERE WAS NOTHING HE COULD DO UNDER THE LEASE WARRANTY. BUT IT WAS A LEASE AND I DID NOT HAVE THE MONEY FOR REPAIRS. I LATER DISCOVERED 5 RECALLS FOR THE CAR. I WAS ONLY NOTIFIED OF TWO, STEERING AND TRANSMISSION. THIS WAS IN THE PAST FEW MONTHS WHEN I NO LONGER HAVE THE CAR. . ACCIDENTS OCCURRED BEFORE THE STEERING COMPLETELY FAILED. BOTH INVOLVED THE CAR MOVING WITHOUT ACCELERATING. IT WAS ON A TOWN STREET AT A LIGHT BOTH TIMES. I WAS BEHIND ANOTHER CAR BOTH TIMES AS WELL. MY CAR INSURANCE HAS GONE UP BECAUSE OF THESE ACCIDENTS AND I HAVE SEVERE BACK PAIN FROM DRIVING ALL THOSE MONTHS WITH NO POWER STEERING. BUT I HAD NO CHOICE AS A SINGLE MOTHER WORKING MANY DIFFERENT LOCATIONS REQUIRING DAILY TRAVEL. ALSO, I HAVE TO LOOK BACK FOR THE CORRECT DATE OF WHEN I BROUGHT THE CAR FOR SERVICE AND WAS REFUSED REPAIRS BY THE FORD DEALERSHIP MECHANIC DEPARTMENT WHERE I LEASED IT, EVEN THOUGH THE ISSUES WERE CAR DEFECTS. THEREFORE, I ENTERED JANUARY OF 2017, SINCE IT WAS EITHER DURING 2016 OR BEGINNING OF 2017 THAT THESE ISSUES SURFACED. ALSO, ONE OF THESE ACCIDENTS WHERE THE CAR MOVED WITHOUT ACCELERATING DID MOT INVOLVE A POLICE REPORT, ONLY THE EXCHANGE OF INSURANCE INFORMATION. THE CAR SPEED IS NOT SAVING IN THE BOX BELOW. I WAS COMING TO A STOP IN ONE ACCIDENT AND WAS STOPPED COMPLETELY DURING ANOTHER. THIS IS MY BEST RECALL OF THE INFORMATION.

NHTSA ODI 11133237

Aug 16, 2018Transmission & drivetrainCrash

FORD FUSION SHIFTING CABLE COMES OFF DUE TO BUSHING BEING DETERIORATED CAUSING CAR TO GO IN REVERSE WHILE IN PARK. DUE TO THIS UNOFFICIAL RECALL MY CAR WENT BACKWARDS INTO A BUILDING UNCONTROLLABLY.

NHTSA ODI 11120374

Aug 14, 2018SteeringBody & structureCrash

CAR STARTED THROWING ME FORWARD WHEN U ACCELERATED HAD A SMALL FENDER BENDER .. IT WOULD HAVE A HARD KICK AS IF SOMEONE HIT ME FROM BEHIND . THEN IT STOP WORKING WOULDN'T GO INTO DRIVE AFTER IT WAS IN PARK IT WENT IN REVERSE ALMOST HIT SOMEONE BEHIND ME .. THEN FORD ROADSIDE NEVER SHOWED UP . FORD LOST MY CAR NO ONE COULD FIND IT ... TOW COMPANY NEVER TOOK IT TO THE DEALER AND WHEN I GOT THERE FOR MY RENTAL THE UPERVISOR LAUGHED AND DISMISSED MY CONCERNS EVEN AFTER I WAS IN TEARS FROM THE TRAMA IF THE DAY AND NIGHT PRIOR. I WAS PROMISED A RENTAL SO I COULD GO TO WORK AND WAS DENIED IT BC THE CAR HADN'T ARRIVED . MEANWHILE ROADSIDE ASSISTANCE COULDN'T FIND WHERE MY CAR WAS . ONLINE IT SAID IT WAS PICKED UP AND TAKEN TO DEALER .. I WAS SO FRUSTRATED AND DISAPPOINTED WITH THE CHAOS . NO ONE WAS HELPING TO RESOLVE THE ISSUE AND I WAS LATE TO WORK AND MY CHILD'S CAR SEAT WAS IN THE LOST CAR . I WAS IN TEARS AND PANIC BECAUSE OF THE STRESS OF IT ALL. I HAD TO ASK THE GM AT JIM TIDWELL TO HELP WITH A RENTAL AND WAS BEING CHARGED 380$ FOR 1 DAY RENTAL . I WAS STILL UNDER WARRANTY SINCE CAR IS NEW . I AM SO DISAPPOINTED IN THE INSENSITIVE AND DISMISSIVE BEHAVIOR BY ALL THE MEN WHO I SPOKE TO . IT'S BEEN 3 WEEKS AND I KNOW NOTHING BESIDES CAR FINALLY ARRIVE AFTER BEING IMPOUNDED IN SOUTH ATLANTA. I DO NOT FEEL SAFE IN THE CAR NOR DO U WANT TO CONTINUE AS A CUSTOMER WITH FORD.

NHTSA ODI 11119928

Aug 10, 2018Transmission & drivetrainCrash

TRANSMISSION POPPED OUT OF PARK WHILE BEING UNATTENDED AND ROLLED BACKWARDS AND STRUCK A PARKED VEHICLE. THE VEHICLE WAS IN PARK WHEN THE DRIVER EXITED THE VEHICLE WHILE WORKING TO PHOTOGRAPH ANOTHER VEHICLE FOR HIS JOB DUTIES. WHILE THE DRIVER WAS OUTSIDE OF THE VEHICLE TAKING PHOTOS, THE CAR POPPED OUT OF GEAR AND ROLLED BACKWARDS AND STRUCK A PARKED VEHICLE.

NHTSA ODI 11119254

Jul 28, 2018SteeringSpeed controlElectronic Stability Control (esc)1 injury

ON JULY 4TH 2018. I WAS DRIVING DOWN FREEWAY AT APPROXIMATELY 74 MILES PER HOUR, MY VEHICLE DECELERATED ABRUPTLY DOWN TO ABOUT 40 MILES PER HOUR THEN DOWN TO 20 MILES PER HOUR. STEERING WHEEL BECOME TIGHT AND PRACTICALLY LOCKED INTO PLACE. THIS PORTION OF THE EVENT OCCURED WITHEN TWO SECONDS AT MOST. THE CHECK ENGINE LIGHT CAME ON AND THE CONSOLE SCREEN ON. THE LEFT SIDE OF ACCELEROMETER DISPLAYED MULTIPLE MESSAGES STATING MY SAFETY SYSTEMS WHERE NOT AVAILABLE, ADAPTIVE CRUISE CONTROL WAS UNAVAILABLE, FORWARD COLLUSION WARNING WAS UNAVAILABLE, REAR PARKING CAM UNAVAILABLE, PARKING SENSORS, UNAVAILABLE, HILL ASSISTANCE UNAVAILABLE, THESE WHERE THE ONES I READ WHILE TRYING TO MAKE AVOID A COLLISION BUT OTHER MESSAGES CONTINUED TO DISPLAY ON THE SCREEN. ALTOGETHER THE EVENT IN WHICH THE DECELERATION AND MESSAGES DISPLAYED ONE AFTER THE OTHER, IN RAPID SUCCESSION, TOOK PLACE INABOUT 5 TO 10 SECONDS. THE SUDDEN DECELERATION OF MY VEHICLE, FROM 74MPH TO 20MPH FORCED A LARGE WHITE SUV. TO QUICKLY ADJUST LANES AND FORCE TWO OTHER VEHICLES TO MOVE AS WELL IN ORDER TO AVOID AN ACCIDENT. ONE VEHICLE WAS ALMOST FORCED INTO A CONCRETE WALL BUT WAS ABLE TO STOP, THE CARS BEHIND HAD STARTED TO MANUVER AROUND AS WELL. I THE DRIVER WAS ABLE TO CORRECT THEMSELVES QUICKLY AND CONTINUE ON. MY VEHICLE WAS UNABLE TO ACCELERATE PAST 20MPH. THE EXIT WAS CLOSE, MY HAZARD LIGHTS APPEARED TO BE BE WORKING, AND VEHICLES WHERE PAYING ATTENTION TO MY VEHICLE. I TOOK THE OPPORTUNITY TO MOVE THE VEHICLE OFF THE FREE WAY AND PARK IT AT A GAS STATION. WITH THE HOLIDAY, I COULDN'T FIND ANY OPEN REPAIR SHOPS. WHILE I WAITED FOR A RIDE I FOUND SEVERAL FORUMS DISCUSSING THIS IS A COMMON ISSUE WITH THE 2016 FORD FUSION ENERGI. AFTER ABOUT 12000 MILES THE THROTTLE BODY NEEDS TO BE REPLACED. SENSE THEN I TOOK MINE TO GET FIXED, THE ISSUE AND FIX, WAS REPLACING THE THROTTLE BODY. FORD WON'T RECALL!

NHTSA ODI 11114319

Apr 29, 2018SteeringCrash2 injuries

WHILE DRIVING THROUGH A SUBDIVION, WE CAME UPON A SHARP CURB TO THE LEFT. WHEN WE TRIED TO TURN THE STEERING WHEEL TO THE LEFT IT WOULD NOT MOVE. THE BREAKS WERE APPLIED WE SLID OFF THE ROAD AND HIT A PARKED CAR. DEPLOYING ALL AIR BAGS.

NHTSA ODI 11090888

Apr 6, 2018AirbagsBody & structureCrash

ON SATURDAY MAR 31,2018 ON MY WAY HOME FROM WORK I WAS GOING THROUGH A GREEN LIGHT ON A CITY STREET AND HIT A CAR THAT FAILED TO STOP. THE FRONT END OF CAR HIT THE RIGHT SIDE OF THE OTHER CAR. NONE OF MY AIRBAGS DEPLOYED AND MY CAR HAS BEEN TOTALED DUE TO MASSIVE FRONT END DAMAGE

NHTSA ODI 11083598

Feb 5, 2018AirbagsCrash2 injuries

UPON ENTERING AN INTERSECTION,THE SIGNAL LIGHT WAS GREEN AND MY CAR WAS STUCK BY A CAR THAT RAN THE RED LIGHT. MY CAR WAS HIT ON THE FRONT PASSENGER SIDE AND THEN THE OTHER CAR SLAMMED INTO MY CAR AGAIN.

NHTSA ODI 11067144

Jan 10, 2018Fuel systemCrash

I WAS DRIVING SLOWLY UP A SMALL SLIGHT HILL, MADE A RIGHT TURN, THEN ANOTHER QUICK RIGHT TURN TO DRIVE STRAIGHT INTO A PARKING SPOT LOCATED IN A CONDO PARKING LOT AND TOOK MY FOOT OFF THE GAS TO PUT IT ON THE BRAKE. I WAS PROBABLY GOING 2 TO 3 MPH. A PERSON COULD HAVE OUTWALKED THE CAR. SUDDENLY THE CAR SEEMED TO HAVE A MIND OF ITS OWN AND LURCHED FORWARD. I PRESSED DOWN HARDER ON THE BRAKE, BUT IT DIDN'T STOP. IN ADDITION TO GOING FORWARD, THE CAR ALSO WENT ON A SLIGHT ANGLE TO THE RIGHT. AT SOME POINT I MUST HAVE PUT THE CAR INTO PARK, BECAUSE WHEN I WENT TO BACK UP AFTER HITTING A FIRE HYDRANT, THE CAR WAS IN PARK. THE FIRE HYDRANT WAS LOCATED IN A PLANT AREA LOWER THAN THE PARKING SPOT SURROUNDED BY A CURB. I AM UNSURE IF I ACCIDENTALLY PUT MY FOOT BACK ON THE GAS, BUT IT SEEMS TO ME THAT IS VERY UNLIKELY. I HAVE BEEN DRIVING FOR OVER 40 YEARS AND THE MOTION FROM THE GAS TO THE BRAKE IS A HABIT. I HAVE RESEARCHED THE WEB AND THERE ARE REPORTS FROM OTHERS THAT FORD FUSIONS HAVE LUNGED FORWARD WHEN TAKING THEIR FOOT OFF THE GAS AND PUTTING ON THE BRAKE. I WAS THE ONLY PERSON IN THE CAR AND THE ONLY ONE INVOLVED IN THE ACCIDENT AND I WAS NOT INJURED. THERE WERE NO WITNESSES.

NHTSA ODI 11061639

Jul 17, 2017LightsCrash

AUTO HEADLIGHTS DELAY SETTING IN FORD FUSION. I TOOK A RENTAL CAR AND ENSURED THE LIGHTS WERE SET TO AUTOMATIC. THERE IS A HIDDEN FEATURE IN FORD FUSION WHERE WE CAN SET A DELAY FOR THE LIGHTS TO TURN ON. I ENTERED A TUNNEL WHICH IS COMPLETELY DARK AND NO LIGHTS WERE THERE INSIDE THE TUNNEL. I COULD NOT SEE ANYTHING AS THE LIGHTS DIDN'T TURNED ON. I FORTUNATELY MET WITH A SMALL INCIDENT BUT THIS HIDDEN FEATURE DOESN'T MAKE ANY SENSE. I DROVE OTHER VEHICLES WHERE IN AUTOMATIC LIGHTS SWITCH ON IMMEDIATELY. I AM UNAWARE OF THIS SETTING AS I DON'T OWN THIS CAR. PLEASE ENSURE MANUFACTURER DISABLES THIS SETTING AND THEY ENSURE SAFETY OF FORD USERS. THE RENTAL COMPANY DECLINED TO ACCEPT IT AS THEIR FAULT BUT I WANT SOMEONE LIKE NHTSA CONTACT RENTAL CAR COMPANIES TO DISABLE THESE SETTINGS AND ALSO CONTACT THE MANUFACTURER AND UNDERSTAND THE BENEFIT OF THIS SETTING. AS PER ME IT IS A RISKY SETTING WITHOUT MUCH POSITIVE BENEFITS. I WANT TO ENSURE SAFETY OF OTHER FORD USERS.

NHTSA ODI 11005862

Jul 13, 2017AirbagsCrash

AIR BAGS DID NOT DEPLOY IN MY ACCIDENT. FRONT END DAMAGE DOING ABOUT 27 MPH INTO A SIDE OF A MINI-VAN GOING ABOUT 35-40 RIGHT THROUGH A YIELD SIGN. THE DRIVER IN THE MINI-VAN DISREGARDED THE YIELD SIGN IN A RESIDENTIAL NEIGHBORHOOD POSTED 25 MPH AND HE WAS DOING AT LEAST 35-40. I HAD THE RIGHT-AWAY AND WAS DOING ABOUT 27 WHEN I SLAMMED ON THE BREAKS AT THE VERY LAST SECOND. HIS AIR-BAGS DID DEPLOY IS HIS VEHICLE AND MINE DID NOT. I WOULD PLEASE LIKE MY VEHICLE CHECKED OUT TO MAKE SURE EVERYTHING IS WORKING PROPERLY.

NHTSA ODI 11005171

May 1, 2017AirbagsCrash

UPON DEPLOYMENT THE AIRBAG COVER SPILT DOWN THE MIDDLE AND DID NOT FULLY DEPLOY DURING IMPACT WITH ANOTHER VEHICLE. THIS OCCURRED ON THE HIGHWAY, I WAS CUT OFF AND THE OTHER VEHICLE CAME TO A FULL HARD STOP IN FRONT OF ME, DESPITE APPLYING MAXIMUM BREAKING FORCE, I HAD NO DISTANCE TO STOP AND REAR ENDED THE OTHER VEHICLE.

NHTSA ODI 10981541

Feb 22, 2017Body & structureBrakesCrash2 injuries

DRIVING ON A DAMP CITY ROAD, APPLIED BRAKES TO STOP, ABS SEEMED TO NOT FUNCTION CAUSING CAR TO SLIDE INTO THE CAR AHEAD CAUSING AN ACCIDENT. ACCIDENT DID NOT DEPLOY AIRBAGS.

NHTSA ODI 10956216

Jan 8, 2017SteeringSpeed controlBrakesCrash

AFTER COMING TO A STOP ON OUR HIGHWAY RAMP. I HAD INTENDED TO MAKE A RIGHT TURN. BEFORE I TOOK MY FOOT OFF THE BRAKE MY CAR ACCELERATED CAUSING MY BACK TIRES TO LOCK AND SCREECH. I WAS UNABLE TO TURN THE STEERING WHEEL TOWARD THE RIGHT SO THAT I COULD REMAIN ON THE TWO LANE ROAD. MY CAR PULLED TO THE LEFT AND I SLAMMED INTO THE MEDIUM. MY CAR CAME TO A COMPLETE STOP BUT WAS STILL RUNNING. I TURNED OFF THE MEDIUM AND CONTINUED HOME. SHORTLY AFTER I HEARD THUMPING NOISE FOLLOWED BY LOUDER THUMPING AND MY ENTIRE DASH BOARD LIT EXCEPT FOR THE CHECK ENGINE LIGHT AND THE WRENCH. I PULLED MY CAR TO THE SIDE TO FIND I HAD TWO BLOWN FRONT TIRES, MY BUMPER WAS BROKEN AND MY DRIVER SIDE BACK TIRE WENT FLAT WAITING ON A TOW. ALL MY YEARS DRIVING I HAVE NEVER EXPERIENCED AN UNINTENTIONAL ACCELERATION OF A VEHICLE AND PRAY THAT MYSELF OR GRANDDAUGHTER NEVER HAVE TO AGAIN. *TR

NHTSA ODI 10940377

Sep 1, 2016Transmission & drivetrainSpeed controlEngineCrash1 injury

MY 18 YEAR OLD DAUGHTER WAS DRIVING THE FUSION ATTEMPTING TO ENTER A HIGHWAY RAMP (ROUTE 22 IN SPRINGFIELD NJ) TO GO DORM SHOPPING FOR SCHOOL. UPON ENTERING THE HIGHWAY AND ACCELERATING ON THE RAMP THE VEHICLE STALLED AND BECAME UNRESPONSIVE TO ACCELERATION WHILE PRESSING DOWN IN THE PEDAL. THE VEHICLE BEHIND HER BEGAN TO ACCELERATE; THE FUSION THEN LOST ALL POWER, THE VEHICLE STUCK HER IN THE REAR AND PUSHED MY DAUGHTERS FUSION INTO AN ACTIVE LANE WITH TRAFFIC TRAVELING AT 55 MPH AND UP. THERE WAS MINOR AESTHETIC DAMAGE TO THE FUSION. BUT THAT IS NOT MY CONCERN IN THE LEAST! THE FUSION WAS STUCK ON AN ACTIVE HIGH SPEED HIGHWAY, MY DAUGHTER COULD OR SHOULD HAVE EASILY BEEN SERIOUSLY INJURED OR KILLED! THIS IS THE DEMARCATION OF A NEAR MISS! THE CHECK ENGINE LIGHT CAME ON WITH THE 'WRENCH ICON' THE VEHICLE HAD TO BE TOWED TO A LOCAL DEALER. THEN THERE ARE 100'S OF ARTICLES PERTAINING TO INJURIES AND FATALITIES DUE FAULTY THROTTLE BODIES! FORD SALES FAILED TO MENTION THAT DURING THE SALE! I STOPPED AT FORD SERVICE THIS MORNING TO ADVISE THEM OF THE DETAILS OF THE INCIDENT AND THE SERVICE ADVISOR STATED 'AH YEAH GOTTA BE THE THROTTLE BODY' 'HAPPENS ALL THE TIME' 'THERE WAS A BAD BATCH'!

NHTSA ODI 10903112

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Working with the data? Download all 1,455 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2016 Ford Fusion Hev verdict →