What 1,137 owners told NHTSA about the 2016 Ford Focus Bev

TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE INFOTAINMENT SCREEN MALFUNCTIONED AND CAUSED THE SCREEN TO FREEZE. THE CONTACT HEARD A LOUD NOISE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO OURISMAN FORD & LINCOLN (6129 RICHMOND HWY, ALEXANDRIA, VA 22303, (703) 660-9000) WHERE THE CONTACT WAS INFORMED THAT THE ACCESSORY PROTOCOL INTERFACE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 55,000.

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MY MOTHER IS A SENIOR CITIZEN. PEACOCK FORD (MAITLAND FL) PERFORMED EXTENSIVE TRANSMISSION WORK REPLACING TRANSMISSION CONTROL MODULE (TCM) & CLUTCHES SHORTLY BEFORE WE PURCHASED IN FEB 2019. THEY DID NOT DISCLOSE THIS TO US. MAY 2019, FORD HAD TO REPLACE THE TCM AGAIN. JULY 2019, FORD HAD TO REPLACE THE CLUTCHES AGAIN. GIVEN THAT MY MOTHER IS A SENIOR CITIZEN, IF THE TRANSMISSION GOES OUT WHILE SHE'S DRIVING, SHE MAY PANIC AND CAUSE A SERIOUS ACCIDENT. THIS SITUATION IS NOT ACCEPTABLE.

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TRANSMISSION SLIPS

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I HAVE A 2016 FORD FOCUS AND HAD NOTHING BUT PROBLEMS WITH IT SINCE DAY ONE I'VE HAD THE CAR AT DEALERSHIP SEVERAL TIMES FOR THE WIPERS FIRST THEY SAID CAN'T FIND ANYTHING WRONG NEXT THEY SAID THEY ADJUSTED THE WIPERS THEN THEY SAID THEY CHANGED THE MOTOR . IT STILL STOPS IN MY VIEW WHENEVER IT RAINS I TOLD THEM IT'S STILL HAPPENING AND I WAS TOLD TO CHANGE THE WIPERS. I'M NO I SHOULD NOT HAVE TO WITH A NEW CAR. ONE MORNING I GET INTO THE CAR AND HAD FROST ON THE INSIDE OF MY WINDSHIELD I TURNED THE DEFROST ON AND WATCH MY WINDSHIELD CRACK BROUGHT TO FORD AND THEY SAID SOMETHING HIT IT LIKE A ROCK I EXPLAINED WHAT HAPPENED BUT WOULDN'T ACKNOWLEDGE THAT THERE WAS A DEFECT I TOLD THEM THAT IF THE WINDSHIELD HAD A SOLID SEAL I WOULD NOT GET FROST ON THE INSIDE THEY BRUSHED ME OFF. AND NOW MY CAR DOESN'T START RIGHT AWAY AND I CALLED CUSTOMER SERVICE AND ALL THEY SAID WAS NOTHING THEY CAN DO ABOUT IT. I'M SO FRUSTRATED WITH THIS CAR SINCE DAY ONE NO ONE AT FORD WILL HELP ME. THERE ARE OTHER PROBLEMS LIKE THE INTERIOR LIGHTS KEEP GOING OUT . I'M SO TIRED OF WASTING MY TIME BRINGING THE CAR TO THE DEALERSHIP BEING MADE TO FEEL LIKE AN IDIOT. FORD SAYS THEY PRIDE THEMSELVES ON CUSTOMER SERVICE BUT I YET TO SEE IT AS EVERY TIME THEY TREAT ME LIKE I'M MAKING THINGS UP. I WANT MY CAR IN SAFE DRIVING CONDITION. IS THAT TO MUCH TO ASK FOR!!!!IT SHOULDN'T BE BUT THAT'S HOW FOR MAKES ME FEEL..,I SHOWED VIDEOS OF WINDSHIELD WIPERS ALSO BUT I'M CRAZY

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TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS ON SEVERAL OCCASIONS, THE TRANSMISSION SHUDDERED, SLIPPED, AND LOST POWER. THE CONTACT STATED THAT THE VEHICLE NEVER STALLED. THE VEHICLE WAS TAKEN TO RANDALL REED'S PLANET FORD (LOCATED AT 19000 EASTEX FWY, HUMBLE, TX 77338, (866) 844-5995) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ELECTRONICS IN THE TRANSMISSION FAILED AND A SOFTWARE UPDATE WAS NEEDED. THE SOFTWARE WAS UPDATED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V845000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

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TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION AND CLUTCH HAD TO BE REPLACED FOUR TIMES SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO LANCE CUNNINGHAM FORD (4101 CLINTON HWY, KNOXVILLE, TN 37912, 865-685-5588) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE DEALER STATED THAT THE VEHICLE HAD THE SAME TRANSMISSION FAILURE AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V845000 (POWER TRAIN). THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT WAS PROVIDED WITH THE NUMBER TO THE FEDERAL TRADE COMMISSION. THE FAILURE MILEAGE WAS 67,000.

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WAS DRIVING TO WORK WHEN MY CAR CUT OFF ON ME IN THE MIDDLE OF THE STREET.I HAD AT LEAST 20 MILES TO EMPTY AT LEAST THAT'S WHAT MY CAR SAID. I HAD IT PUSHED IT TO THE GAS STATION AND PUT 10 DOLLARS IN IT IT CRUNK UP BUT IT SAID 0 MILES TO EMPTY I PUT ANOTHER 5 TOTALING 15 BEFORE IT REGISTERED AFTER I TURNED THE CAR OFF TO SEE IF IT WOULD RESET. WHEN IT FIRST CUT OFF AND I TRIED TO PUT IT IN NEUTRAL IT WOULD NOT GO IN NEUTRAL. I TURNED IT TO ON AND PUSHED THE BRAKE AND IT WOULDN'T DO ANYTHING FOR ABOUT 5 MINUTES IT HAS CUT OFF ON ME ONCE BEFORE WHILE I WAS HEADED TO THE GAS STATION AND EVEN THEN IT SAID 12 MILES TO EMPTY AND I WAS LESS THAN 2 FROM THE GAS STATION.

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THE VEHICLE STARTED TO SHUDDER AND JERK WHILE IT WAS IN MOTION ONLY TWO MONTHS AFTER THE PURCHASE OF THE VEHICLE. THE DIAGNOSIS WAS A BAD CLUTCH IN AN AUTOMATIC VEHICLE.

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THE ENGINE STALLS WHILE DRIVING OR UPON TAKEOFF WITHOUT WARNING. YOU NEVER KNOW WHEN IT IS GOING TO HAPPEN.

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WHEN TAKING OFF VEHICLE SHUTTERS. VEHICLE ALSO WILL SLAM INTO GEAR WHEN ACCELERATING. VEHICLE WILL SOMETIMES HAVE DELAYED REACTION WHEN STEPPING ON GAS- MAKING ENTERING HIGHWAYS/ TRAFFIC CIRCLES/ PULLING ONTO BUSY ROADWAYS DANGEROUS. VEHICLE HAS BEEN 'FIXED' BY AUTHORIZED FORD DEALERSHIPS 3 TIMES, ABOUT TO BE 4.

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VEHICLE STALLED IN THE MIDDLE OF HIGHWAY. VEHICLE STALL AFTER GAS IN PUT INTONTANK. CHECK ENGINE LIGHT COMES ON AND PURGE VALVE OR VACUUMED LEAK NOTED. VEHICLE RANDOMLY SHUTS OFF AND OR LOSES POWER. OUR CAR WAS ALMOST HIT WHILE IT STALLED TURNING AT AN INTERSECTION. THE TRANSMISSION SHUTTERS AND DOESN'T SHIFT. THE TRANSMISSION WHEN IN DRIVE GOES IN REVERSE AND WHEN IN REVERSE THE TRANSMISSION GOES IN DRIVE.

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TL* THE CONTACT OWNS A 2016 FORD FOCUS. WITHIN THE LAST TWO YEARS OF THE CONTACT OWNING THE VEHICLE, THE TRANSMISSION, WHEEL BEARING, AND WATER COOLING TANK WERE REPLACED. ALSO, THE HEADLIGHT ASSEMBLIES FILLED UP WITH WATER AND WERE REPLACED. THE REPAIRS WERE PERFORMED BY METRO FORD (9000 NW 7TH AVE, MIAMI, FL 33150, (305) 751-9711) EACH TIME UNDER WARRANTY. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS2209312, BUT NO RESOLUTION WAS PROVIDED. THE CONTACT REACHED OUT TO THE FLORIDA ATTORNEY GENERAL'S OFFICE FOR LEMON LAW ADVICE. THE FAILURE MILEAGE WAS 50,500.

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CAR STALLED ON A SUNDAY WHILE DRIVING 70 MPH ON THE HIGHWAY. HAD TO HAVE IT TOWED AT MY OWN EXPENSE OVER 80 MILES TO MY HOME. THE NEXT DAY ATTEMPTED TO DRIVE IT TO DEALERSHIP WHEN IT STALLED AGAIN WHILE AT 40MPH. HAD SAMARITAN ASSISTANCE TO PUSH IT OUT OF THE ROAD AND HAD TO PUSH IT TO THE NEAREST LOT IN THE RAIN AS THE STREET HAD NO SHOULDER. THAT LOT HAPPENED TO HOUSE A REPAIR SHOP. REPAIR SHOP DETERMINED ISSUE WAS UNDER WARRANTY AND CALLED FORD TO CONFIRM HOWEVER FORD DENIED. WHEN I CALLED AND SPOKE TO A DIFFERENT SERVICE REP WAS TOLD THE ISSUE IS ACTUALLY UNDER RECALL (BUT ALSO WARRANTY) BUT ONLY FORD CAN PROVIDE RECALL REMEDY WITHOUT INCURRING CHARGES SO I COULD BRING IT TO FORD TO HAVE IT COMPLETED. SO I TOWED THE FOCUS TO THE DEALERSHIP AT MY OWN EXPENSE. I WAS INFORMED DIAGNOSTICS WOULD BE PERFORMED IN APPROXIMATELY 2 WEEKS. WHEN I INQUIRED ABOUT A LOANER VEHICLE WAS GIVEN 1800 NUMBER TO FORD CARE. I CALLED 3 OTHER FORD DEALERSHIPS TO ASK THEIR WAITING PERIOD FOR DIAGNOSTICS AND FOUND ONE THAT STATED BY THE END OF THE WEEK (TODAY IS TUESDAY). I ULTIMATELY HAD MY VEHICLE TOWED TO THAT LOCATION. ONCE OFF THE SHUTTLE AND BACK HOME, I CONTACTED FORD CARE AND WAS REFERRED BACK TO THE DEALERSHIP REGARDING A LOANER VEHICLE AND EVEN REIMBURSEMENT FOR THE TOW CHARGES I INCURRED. I AM WITHOUT A VEHICLE UNTIL REPAIRS CAN BE COMPLETED WITH 3 TOW CHARGES ON MY BANK ACCOUNT.

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FORD FOCUS 2016-TRANS. WONT SHIFT RIGHT.

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TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING 30 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED JENKINS & WYNNE FORD, HONDA, & LINCOLN (LOCATED AT 2655 TRENTON RD, CLARKSVILLE, TN 37040, (931) 542-4886) AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 67,000.

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JANUARY 2019 HAD TRANSMISSION CLUTCH REPLACED UNDER WARRANTY JULY 2019 TRANSMISSION WENT OUT AGAIN ON MAJOR HIGHWAY, REPLACED TANSMISSION CONTROL MODULE AND CLUTCH MOTOR, CAR HAS BEEN IN SERVICE FOR 8 DAYS STILL NOT REPAIRED. CAR WAS STATIONARY AT A RED LIGHT, WENT TO ACCELERATE, REVVED LIKE IT WAS IN NEUTRAL, THEN HOT TRANSMISSION ERROR, AND AFTER REPEATEDLY PUTTING IT IN PARK AND DRIVE, IT DROVE FOR 10 SECONDS AND WAS ABLE TO GET FARTHER TO THE EDGE OF THE ROAD TO WAIT FOR TOW TRUCK. HIGH SPEED TRAFFIC AND CROSS TRAFFIC AT INTERSECTION EXTREMELY HAZARDOUS, VERY LUCKY NOT TO HAVE BEEN IN A MAJOR ACCIDENT.

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AUTOMATIC TRANSMISSION SHUDDERING WHILE ACCELERATING IN 1ST AND 2ND GEARS. TRANSMISSION ACTUALLY COMPLETELY CUTS OUT OCCASIONALLY, FORCING THE CAR TO LURCH BACKWARD SOMEWHAT UNTIL THE TRANSMISSION ENGAGES AGAIN. HIGH RPM LEVELS AT SHIFT POINTS BETWEEN 1ST, 2ND AND 3RD GEAR. DEFINITELY A SAFETY ISSUE, AS THERE HAVE BEEN AND WILL CONTINUE TO BE TIMES THAT I TRY TO ACCELERATE TO GET UP TO APPROPRIATE SPEED, BUT THE CAR TAKES TOO LONG TO BE ABLE TO GET UP TO HIGHWAY SPEEDS. ARTICLES ARE SAYING 2012 TO 2016 FOCUS ARE AFFECTED, YET THERE IS NO TRANSMISSION RECALL ON MY 2016? THE ISSUES DID NOT GO AWAY!

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THE TRANSMISSION OF THIS VEHICLE HAS HAD A CONSISTENT PROBLEM OF BEING ERRATIC AND REQUIRES CONSTANT VERY PARTICULAR PRESSURE ON THE GAS PEDAL TO AVOID SHUDDERING AND SHAKING WHEN ACCELERATING WHICH WHEN IT HAPPENS MAKES THE CAR VERY DIFFICULT TO SAFELY CONTROL IN ANY TYPE OF TRAFFIC SINCE OTHER DRIVERS DO NOT ANTICIPATE THE LURCHING AND STAGGERING FROM THE CAR UNLESS THEY HAPPEN TO NOTE THE FORD EMBLEM AND ARE AWARE OF THE SAFETY PROBLEMS FACING ALL FOCUS DRIVERS OF THE AFFECTED MODELS. I HAVE FOUND THE ISSUES MANAGEABLE BY ASSERTIVE MANIPULATION OF THE GAS PEDAL DURING ACCELERATION AND GENTLE AND GRADUAL APPLICATION OF THE BRAKES WHEN POSSIBLE TO OFFSET THE DANGEROUSLY INCONSISTENT ACCELERATION AND THE TENDENCY FOR CAR TO MISSHIFT WHEN SLOWING DOWN. I'M ABSOLUTELY APPALLED TO DISCOVER THAT THIS IS NOT AN ISOLATED SITUATION BUT IS TYPICAL OF MOST IF NOT ALL 2012-2016 IT IS INCONCEIVABLE TO ME THAT FORD WAS AWARE OF THIS LIFE THREATENING MALFUNCTION IN THEIR PRODUCTS AND INSTEAD OF SOLVING OR ADDRESSING IT SOLD CARS TO UNSUSPECTING PUBLIC ON THE BASIS OF THE THEIR GOOD NAME AND REPUTATION AS A QUALITY AMERICAN MANUFACTURER. I ALSO HAD TO HAVE THE CAR SERVICED AT HERTICH FORD OF MILFORD DELAWARE FOR A SEPARATE ISSUE INVOLVING FUEL SYSTEM SENSORS WHICH CAUSED THE FUEL GAGE TO BE INACCURATE AND CAUSED MY VEHICLE TO STALL SEVERAL TIMES DUE TO A VACUUM CREATED IN THE GAS TANK, WHICH WAS FIXED BY THE RECALL WORK BUT AGAIN CAUSED A POTENTIALLY DANGEROUS SITUATION FOR MYSELF AND PASSENGERS. APPARENTLY THERE IS ANOTHER RECALL FOR THE FUEL SYSTEM ERROR WHICH I HAVE NOT BEEN ABLE TO SCHEDULE AS YET. TO WHOM IT MAY CONCERN AND ANYONE READING THIS DO YOURSELF A FAVOR AND BUY CHEVROLET OR TOYOTA TWO BRANDS I CAN HIGHLY RECOMMEND. THANKS

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I HAD THE TRANSMISSION CLUTCH REPLACED ONE THEN TOOK BACK BECAUSE OF THE HESITATION STARTED AGAIN BEFORE WARRANTY WAS UP TOOK BACK TO LEN STOLER DEALER ND THEY TOLD ME THAT THE HESITATION WAS WITHIN THE THRESHOLD. NOW THE HESITATION IS WORSE WITH GRINDING SOUND AND THEY TELL ME THE WARRANTY IS UP ND I WOULD HAVE TO PAY.

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CAR HAS SHUDDERED AND FAILED TO PROPERLY ACCELERATE WHICH STARTED WITHIN A FEW WEEKS OF BUYING THE VEHICLE NEW. THE SHUDDERING OF THE TRANSMISSION SOUNDS LIKE RATTLING AND THAT THE CAR IS GOING TO STALL WHEN IT IS A AUTOMATIC VEHICLE. THE CAR IS SHUDDERING OFTEN FROM STOPS TO ACCELERATIONS, FEELS LIKE THE CAR IS TRYING TO GRIP INTO THE NEXT GEAR AND IS A SAFETY CONCERN. I HAVE PERSONALLY HAD MY CLUTCH REPLACED BY FORD 2 TIMES AND I HAVE ONLY OWNED THE VEHICLE FOR A LITTLE OVER 2 YEARS. TO GET FORD TO REPLACE THE CLUTCH IS A HUGE HEADACHE. FOR MONTHS WHEN I WOULD TAKE THE VEHICLE IN DUE TO THIS SAFETY COMPLIANT THEY WOULD SAY THAT THE SHUDDERING TRANSMISSION IS WITHIN NORMAL LIMITS AND REFUSE TO FIX IT UNDER THE WARRANTY. I ALSO TRIED TO CONTACT THE CORPORATE HEADQUARTERS TO GET IT FIXED AND NO RESULTS THERE EITHER. FOR THE MOST RECENT REPAIR I HAD TO REALLY FIGHT THE SERVICE CENTER TO DRIVE IT AND GET IT REPLACED UPON FAILING THEIR DIAGNOSTIC TESTS. CAR ALSO HAS A ROUGH IDLE WHICH HAS RESULTED IN THE MOTOR MOUNT BEING REPLACED. CAR IS LOW MILEAGE AND A 2016. IT IS TRULY A SAFETY ISSUE BECAUSE WHEN THE SHUDDERING OCCURS THE CAR FAILS TO ACCELERATE TO A SAFE SPEED TIMELY.

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2016 FORD FOCUS TITAN AUTOMATIC TRANSMISSION: THE TRANSMISSION HAS CAUSED THE VEHICLE TO LOSE ACCELERATION AND HAS SLIPPED INTO NEUTRAL. AT 1 POINT THE DISPLAY/MONITOR TURNED WHITE WITH A SMALL CAR IN THE CENTER. THE CAR WAS MOVING FORWARD AND ON CITY STREETS WHEN IT SLIPPED INTO NEUTRAL. THIS HAS HAPPEN AT LEAST 4 TIMES SINCE OWNERSHIP.

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I WAS DRIVING ON THE I-5 SOUTH WHEN MY CAR SUDDENLY LOSES ACCELERATION AND SPEED IN BETWEEN SHIFTS NEARLY CAUSING AN ACCIDENT. LUCKILY THE CAR BEHIND ME SWERVED TO THE OTHER LANE. VERY SCARY MOMENT BECAUSE MY CAR COULDN'T FIND IT'S GEAR.

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WHEN ACCELERATING FROM A STOP, THE CAR SHUDDERS AS IT GOES FROM FIRST GEAR TO SECOND GEAR AND THERE IS A NOISE THAT SOUNDS LIKE GEARS ARE GRINDING.

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CAR SHUDDERS AND SHAKES WHEN SWITCHED BETWEEN LOW GEARS. IS AN AUTOMATIC TRANSMISSION. WAS PROMISED BY FORD DEALER WHEN BUYING THAT THE TRANSMISSION ISSUE DID NOT EFFECT THE 2016 MODELS. AFTER OWNING THE CAR FOR LESS THAN A MONTH THE CAR NEEDED TO HAVE ITS CLUTCH REPLACED. FORD AGAIN PROMISED THIS WAS A NEW PART AND WOULD FIX THE ISSUE PERMANENTLY. LESS THAN A YEAR LATER AND I AM HAVING THE EXACT SAME ISSUE.

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TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING 25 MPH, THE VEHICLE JERKED, LUNGED FORWARD, AND LOST POWER WITHOUT WARNING WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO FELIX SABATES FORD LINCOLN (7601 SOUTH BLVD, CHARLOTTE, NC 28273, (980) 224-5854) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-22244697. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.

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