What 285 owners told NHTSA about the 2016 Ford F-250 (regular Cab)

A Ford Dealer came on a mobile call the replace the Clock spring in the steering wheel. It was an recall NHTSA # 22V337 ------- Manufactures # 22S35 They replaced it and now nothing works on my steering wheel. Dealer came to pick up my truck and take it to the Dealership. Has not been repaired yet .

NHTSA ODI 11747897

The contact's former employer owns a 2016 Ford F-250. The contact stated that while exiting the freeway at 45-50 MPH around a bend, the steering wheel failed to move and crashed into a tree. The contact linked the failure to NHTSA Campaign Number: 22V337000 (Air Bags). The air bags did not deploy. The contact stated that he sustained injuries to his hand, and medical attention was provided the next day at the emergency room. There was no reported fire. A police report was filed. The vehicle was towed to his employer's yard. The contact called an unknown local dealer. The contact was unaware whether the vehicle was diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.

NHTSA ODI 11713367

We called our local Ford dealership, Matthew Ford of Pryor (Oklahoma) and made an appointment for the safety recall of replacing the clock spring. They proceeded to attempt the replacement and in the process damaged the steering column module, part no. GC3Z3F791KA. We are now being told that Ford does not have the necessary steering column module part and nobody manufactures it for our trim level, Platinum. Consequently, our truck is not able to be fixed and returned to us in the same condition it was given to the dealership. It is still at the dealership, in pieces. We dropped it off on March 27th, 2025.

NHTSA ODI 11674981

While driving the morning of 13 Jan 2025 my Airbag sensor light on the dashboard illuminated. Shortly after that me and my wife smelled smoke in the vehicle cabin and then we heard a loud explosion and the seatbelt instantly tightened around my chest and waist. It was after I was able to stop safely and research the incident that I realized my drivers side “pretensioner” detonated while I was driving.

NHTSA ODI 11635741

Steering tried to lock up as I tried to turn.

NHTSA ODI 11621167

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was contacted and referred the contact back to the dealer for assistance. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11571908

The contact owns a 2016 Ford F-250. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer. The contact stated that the dealer had not provided any diagnostic information. The contact related the failure to NHTSA Campaign Number: 22V337000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the parts for the recall repair would not be available for 4 years. Additionally, the manufacturer declined to buy back the vehicle. The vehicle was not repaired. The failure mileage was approximately 100,000. Parts distribution disconnect.

NHTSA ODI 11553190

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated while driving and making a turn into the driveway, the steering wheel lost power steering functionality inadvertently and made a clicking sound. The airbag warning light was illuminated. The contact stated that the failure persisted. The vehicle was taken to the local dealer and to a secondary dealer, Bill Utter Ford (4901 S Interstate 35 E, Denton, TX 76210), where it was diagnosed that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that the parts were not yet available. The failure mileage was approximately 120,000. Parts distribution disconnect.

NHTSA ODI 11548217

Ford has consistently indicated that the replacement part is available and it is not. Oou truck has a heated steering wheel. The clock spring for the heated steering wheel is different from the standard clock spring. FORD DOES NOT HAVE THE PART. Our truck is not safe to drive.

NHTSA ODI 11546580

In 2022 Ford issued a recall for my 2016 F250 for the clockspring. In mid 2023 for said sent me a letter telling me the parts are in stock contact a local dealer for repair. I dropped off my tuck and 2 day later I was told by deal it’s fixed come pick it up. I got in my truck and all the same issues were there. Airbag light is on, steering is sticking, no horn or other electrical working on steering wheel. The dealer said they did a temp fix which I later found was not true, Ford has no temp fix. After contacting Ford directly and being sent to another dealing by Ford Corp I was told Ford has no part number or fox for trucks with heated steering. Ford has failed to remedy as their team does not have a part made to correct. This is a safety issues and they have a dealer saying don’t worry your airbag will deploy. Fraud along with failure to remedy in a timely manner.

NHTSA ODI 11545730

Driving home and the air bag light came on

NHTSA ODI 11541778

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that upon starting the vehicle, the message "Air Bag Disabled" was displayed. The local dealer was contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 190,000. Parts distribution disconnect.

NHTSA ODI 11534631

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the parts to do the recall repair were not yet available. An undisclosed dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11532642

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000(Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000. Parts distribution disconnect.

NHTSA ODI 11531519

This is a safety recall dated December 2022. I have had truck in dealer but they state I have to wait for Ford. If it's a safety issue, when will my safety become priority.

NHTSA ODI 11529532

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at various speeds, the air bag warning light illuminated and remained illuminated. Additionally, the contact stated that the horn became inoperable. The contact called a dealer and was informed that the part to complete the recall repair was on a national backorder. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

NHTSA ODI 11523658

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the steering wheel was stiff and made rattling sounds while making a turn. The air bag warning light was illuminated. Additionally, the horn, cruise control, phone, and radio buttons on the steering wheel were inoperable. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that parts were expected to become available in the third quarter of 2023. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

NHTSA ODI 11523219

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11518705

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V3370000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that an unknown dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11517430

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags); however, the parts to do the recall repair were not yet available. The contact stated that the air bag warning light was illuminated. Additionally, the horn, the fuel gauge, the oil pressure gauge and other instrument cluster functions were inoperable. The vehicle was taken to the dealer, where it was diagnosed that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

NHTSA ODI 11516950

The contact owns a 2016 Ford F-250. The contact received recall notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11515834

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11515571

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11514246

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted. The manufacturer was made aware of the issue and advised the contact to take the vehicle to the dealer for an inspection. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11513229

A notice of recall was received July 2022 by my family with the following numbers: Safety Recall Notice 22S35 / NHTSA Recall 22V337. I called NHTSA today to follow up on this notice, which in July 2022 I was told by Parsons Ford the fix was not available as of yet. [XXX] with NHTSA gave me a number to Ford's customer care hotline. Ford contacted Malloy Ford in Winchester VA which is suppose to call us when an actionable fix is available. They have no clue when that will be so I contacted NHTSA again today which now says there is no recall on my vehicle. So are we driving a vehicle that could potentially kill us or not. Why would the recall disappear within hours of talking to NHTSA & Ford? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11513232