What 2,423 owners told NHTSA about the 2016 Ford Explorer

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65-70 mph, there was an abnormal exhaust odor entering the vehicle. When the accelerator pedal was released, the odor dissipated. There were no warning indicator lights illuminated. The driver and passenger sustained a headache due to the odor but medical attention was not provided. The vehicle was taken to an independent mechanic who stated that the seal was broken. Additionally, the mechanic informed her to use premium or Chevron fuel. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case, and referred her to the NHTSA hotline. The failure mileage was approximately 112,000.

NHTSA ODI 11520907

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED A CUSTOMER SATISFACTION PROGRAM NOTICE (19N05) FOR THE AIR CONDITIONING REPROGRAMMING, DRAIN PLUGS, AND REAR BUMPER. IN ADDITION, THE CONTACT TOOK THE VEHICLE TO JOHN KENNEDY FORD OF CONSHOHOCKEN (LOCATED AT 1023, 1403 RIDGE PIKE, CONSHOHOCKEN, PA 19428, (610) 279-1700) DUE TO AN EXHAUST ODOR IN THE VEHICLE. THE ODOR CAUSED DIZZINESS, LIGHTHEADEDNESS, AND NAUSEA. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER TEST DROVE THE VEHICLE, BUT WAS UNABLE TO DETECT AN EXHAUST ODOR. HOWEVER, THE DEALER MADE UNKNOWN REPAIRS AND THE VEHICLE PASSED THE EMISSIONS TEST. WHEN THE CONTACT RETRIEVED THE VEHICLE ON AUGUST 8, 2019, THERE WAS A STRONG EXHAUST ODOR COMING THROUGH THE VENTS. THE CONTACT TESTED THE VEHICLE WITH HIS OWN CARBON MONOXIDE DETECTOR, WHICH ALERTED HIM WITHIN TWO TO THREE MINUTES. THE CONTACT CALLED L.B. SMITH FORD-LINCOLN (1100 MARKET ST, LEMOYNE, PA 17043, (717) 761-6700) AND SCHEDULED AN APPOINTMENT. THE DEALER STATED THAT THEY WOULD HAVE TO REPAIR THE VEHICLE PER TECHNICAL SERVICE BULLETIN: 17-0044. THE DEALER FINALLY AGREED TO REPLACE THE PTU UNDER WARRANTY AND COVER THE REPAIR COST. THE CONTACT CALLED THE MANUFACTURER AND WAS PROVIDED CASE NUMBER: ZAS-22339312-Z6X9V3. THE APPROXIMATE FAILURE MILEAGE WAS 28,139. *DT I DO HAVE VIDEO OF OUR KIDDIE BRAND CO DETECTOR ALERTING IN THE VEHICLE BUT THE FILE IS TOO LARGE TO SEND.*JB *DT*JB

NHTSA ODI 11244221

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING, AN EXHAUST ODOR WAS PRESENT INSIDE THE VEHICLE, WHICH CAUSED THE DRIVER TO BECOME ILL AND DIZZY. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT INDICATED THAT THE FAILURE MAINLY OCCURRED WHEN DEPRESSING THE ACCELERATOR PEDAL TO ACCELERATE. THE MANUFACTURER WAS NOTIFIED AND SUGGESTED TAKING THE VEHICLE TO THE DEALER. THE VEHICLE WAS TAKEN TO GENTILINI FORD (555 JON S. PENN BLVD, WOODBINE, NJ) AND THE HEATER AND AIR CONDITIONING UNIT WAS REPROGRAMMED, BUT THE FAILURES CONTINUED. THE FAILURE MILEAGE WAS 25,800.

NHTSA ODI 11139962

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. AFTER THE CONTACT'S WIFE HAD BEEN DRIVING THE VEHICLE FOR APPROXIMATELY TWO WEEKS, AN ABNORMAL ODOR WAS DETECTED COMING FROM THE VEHICLE. THE CONTACT'S WIFE BECAME ILL AND MEDICAL ATTENTION WAS REQUIRED. THE CONTACT WAS INFORMED THAT HIS WIFE HAD CARBON MONOXIDE POISONING AT FOUR TIMES THE NORMAL LIMIT. THE CONTACT WAS INFORMED BY THE MEDICAL DOCTOR THAT THE VEHICLE SHOULD NOT BE DRIVEN. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.

NHTSA ODI 11102344