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What 2,429 owners told NHTSA about the 2016 Ford Explorer

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (2,429)Crash / fire / injury (77)Body & structure (574)Steering (527)Engine (379)Transmission & drivetrain (213)Electrical system (124)Engine & cooling (114)Fuel system (110)Airbags (99)Speed control (76)Suspension (73)

Newest first · 2,429 complaints · page 84 of 98

Aug 1, 2017

LOSS OF CONSCIOUSNESS WHILE DRIVING THE VEHICLE. I SAW A NEWS REPORT THAT NHTSA WAS LOOKING INTO THE ISSUE AND IT COULD BE RELATED. THE VEHICLE WAS IN MOTION WITH THE A/C ON AND WINDOWS UP WHILE DRIVING ON A CITY STREET.

NHTSA ODI 11011998

Aug 1, 2017Engine & cooling

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EMITTED A ROTTEN EGG ODOR FROM THE CATALYTIC CONVERTOR. THE ODOR INTENSIFIED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. KOONS FORD WAS CONTACTED AND STATED THAT THE ODOR WAS INHERENT TO THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. UPDATED 11/01/17*LJ THE CONSUMER STATED THE REAR DOOR HATCH WAS NOT PROPERLY SEALED. *JS

NHTSA ODI 11012073

Aug 1, 2017

BEGINNING IN FEBRUARY 2017, MY 2016 FORD EXPLORER BEGAN TO SMELL LIKE SULFUR OR MOLD WHENEVER I START THE CAR. I SUSPECTED IT WAS AN AC COIL ISSUE, BUT THERE WAS NO PROBLEMS WITH THIS. I WOULD LIKE TO SUBMIT MY COMPLAINT AS PART OF THE ONGOING EXHAUST INVESTIGATION INTO THE FORD EXPLORERS CARBON MONOXIDE ISSUE.

NHTSA ODI 11012082

Aug 1, 2017Engine

UPON HARD ACCELERATION I GET A STRONG EXHAUST FUME ODOR ENTERING THE CABIN OF THE EXPLORER. SO STRONG MY WHOLE FAMILY NOTICES IT. IT DOES IT EVEN WITH THE WINDOWS DOWN OR UP AND WITH OR WITHOUT THE AIR RECIRCULATION SETTING ON OR OFF. SOMEHOW EXHAUST FUMES ARE ENTERING THE CABIN CAUSING A FOUL ODOR.

NHTSA ODI 11012167

Jul 31, 2017Engine

WHILE DRIVING 65 MPH ON A HIGHWAY MY 2016 FORD EXPLORER XLT LOST ALL POWER AND WOULD NOT ACCELERATE. THE ENGINE SUBSEQUENTLY QUIT AND I LOST ALL POWER STEERING AND BRAKING. THE VEHICLE HAS APPROXIMATELY 26,000 MILES. NO WARNING/MALFUNCTION LIGHTS APPEARED. AFTER ABOUT 30 MINUTES THE VEHICLE RESTARTED AND I WAS ABLE TO DRIVE TO FORD DEALERSHIP.

NHTSA ODI 11011639

Jul 31, 2017EngineFuel system

CARBON MONOXIDE AND GASOLINE SMELL IN CABIN

NHTSA ODI 11011664

Jul 31, 2017Engine & cooling

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT NOTICED AN ABNORMAL EXHAUST ODOR WITHIN THE CABIN, ESPECIALLY WHEN THE AIR CONDITIONER WAS ACTIVATED OR WHILE ACCELERATING THE VEHICLE. THE CONTACT PLACED AN EXHAUST FLOW METER IN THE VEHICLE AND THE RATINGS FAILED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.

NHTSA ODI 11011688

Jul 31, 2017Engine & cooling

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL EXHAUST ODOR IN THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. FERMAN FORD (LOCATED AT 24825 US HWY 19 N, CLEARWATER, FL 33763, (727) 797-2277) STATED THAT THERE WAS NO POSSIBLE REMEDY FOR THE EXHAUST FUMES ENTERING THE CABIN OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100.

NHTSA ODI 11011695

Jul 31, 2017

EXHAUST SMELL IN CABIN UPON HARD ACCELERATION OR HILL CLIMBING. PROBLEM OCCURS ANY TIME RPMS EXCEED 3000-3500 FOR MORE THAN A FEW SECONDS. WIDE OPEN THROTTLE IS NOT REQUIRED, JUST MODERATE ENGINE STRAIN IN NORMAL DRIVING CONDITIONS. EXHAUST SMELL SEEMS TO COME THROUGH A/C VENTS AND IS WORSE WITH SYSTEM ON RECIRCULATE, BUT IS DEFINITELY PRESENT WHEN SYSTEM IS SET TO FRESH AIR AS WELL. REAR A/C SYSTEM DOES NOT HAVE TO BE ON IN ORDER TO GET THE SMELL. EXHAUST SMELL IS BAD ENOUGH TO BURN YOUR THROAT IF NOT VENTED BY ROLLING DOWN WINDOWS QUICKLY. PERSONS IN BACK SEAT COMMONLY COMPLAIN OF HEADACHES WHEN RIDING IN THE VEHICLE. VEHICLE HAS BEEN TO THE DEALER A TOTAL OF 5 TIMES FOR REPAIRS. NONE HAVE CORRECTED THE ISSUE. TSBS 14-0130 HAS BEEN PERFORMED, MUFFLERS HAVE BEEN REPLACED, HVAC MODULE HAS BEEN UPDATED, BUT PROBLEM STILL PERSISTS AS BAD OR WORSE THAN EVER. VEHICLE WAS PURCHASED BRAND NEW. PROBLEM BEGAN AROUND 1,500 MILES. THERE HAVE BEEN NO AFTER-MARKET MODIFICATIONS TO THE VEHICLE.

NHTSA ODI 11011757

Jul 31, 2017Engine & cooling

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHEN THE AIR CONDITIONER WAS ACTIVATED, THE CONTACT FORCEFULLY DEPRESSED THE ACCELERATOR PEDAL AND NOTICED AN ABNORMAL ODOR IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (TOWER FORD, 124 S MIDDLE NECK RD, GREAT NECK, NY, 11021) IN APRIL/MAY 2017. THE DEALER WAS UNABLE TO DUPLICATE OR DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.

NHTSA ODI 11011808

Jul 31, 2017Engine & cooling

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING AT ANY SPEED AND ATTEMPTING TO DEPRESS THE ACCELERATOR PEDAL, THE CONTACT SMELLED EXHAUST FUMES FROM THE REAR OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER (MCLARTY DANIEL FORD IN BENTONVILLE, AR) WHERE THE FILTER WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10.

NHTSA ODI 11011817

Jul 31, 2017Transmission & drivetrainEngineCrash

ON 6/28/2016 THE VEHICLE WAS INVOLVED IN A LOSS OF CONTROL ACCIDENT DUE TO DRIVER BECOMING UNCONSCIOUS. THE DRIVER AND ALL PASSENGERS BECAME UNCONSCIOUS NEARLY SIMULTANEOUSLY. THE ORIGINAL ASSUMPTION WAS THAT THE DRIVER FELL ASLEEP, ALTHOUGH SHE DID NOT REMEMBER FEELING DROWSY PRIOR TO THE ACCIDENT. THE ACCIDENT RESULTED IN TOTAL LOSS OF THE VEHICLE AND NO INJURIES WERE SUSTAINED. THE ACCIDENT OCCURRED ON I-85, MP 18 NORTH OF MONTGOMERY, ALABAMA. SINCE SEEING THE REPORT TODAY ABOUT POSSIBLE CO LEAKAGE INTO THE PASSENGER CABIN ON THE FORD EXPLORER VEHICLES, I WOULD NOW SUSPECT THIS AS A POSSIBLE CONTRIBUTING FACTOR IN THIS ACCIDENT...UPDATED 08/07/17 *BF *CN

NHTSA ODI 11011835

Jul 31, 2017Crash3 injuries

I FELL ASLEEP FROM CARBON MONOXIDE POISONING AND I HIT THREE OTHER CARS CAUSING ME TO TOTAL MY VEHICLE. WEEKS BEFORE I HAD THE ACCIDENT I WAS EXPERIENCING DROWSINESS AND HEADACHES. I HAD THIS VEHICLE LESS THAN TWO MONTHS.

NHTSA ODI 11011850

Jul 31, 2017

CARBON MONOXIDE INSIDE CAR, CAUSING SLEEPINESS OF SLEEP!

NHTSA ODI 11011871

Jul 30, 2017

I BELIEVE C0 IS LEAKING INTO MY CAR AND WHILE DRIVING I HAVE BECOME DIZZY AND GET HEADACHES ON A REGULAR BASIS. I ALSO BECOME QUITE TIRED. I DRIVE FOR A LIVING AND DID NOT UNDERSTAND WHAT WAS HAPPENING. THIS USUALLY HAPPENS WHILE DRIVING ON THE HIGHWAY WITH MY WINDOWS CLOSED. I NEVER DRIVE WITH MY WINDOWS OPEN BUT NEED TO OPEN THEM TO GET RID OF THE DIZZY AND TIRED FEELING.

NHTSA ODI 11011538

Jul 29, 2017

EXHAUST GAS SMELL IN CABIN WHEN ACCELERATING

NHTSA ODI 11011415

Jul 29, 2017

WHILE ACCELERATING A WEIRD SMELL FILLS THE CABIN OF MY EXPLORER. OTHER PEOPLE SMELL IT AS WELL NOT JUST ME. SOMETIMES AFTER DRIVING FOR MORE THAN 30 MINUTES I GET A HEADACHE OR I AM DIZZY.

NHTSA ODI 11011420

Jul 29, 2017

VEHICLE EMITS ODOR LIKE SULPHUR OR ROTTEN EGGS, POSSIBLY CARBON MONOXIDE, WHEN ACCELERATING RAPIDLY OR UNEXPECTDLY. IT ALWAYS HAPPENS WHEN ACCELERATING, PRESSING GAS TO MERGE ONTO HIGHWAYS OR TO PASS CARS ON HIGHWAYS. I TOOK MY EXPLORER TO DEALERSHIP PURCHASED FROM SEVERAL MONTHS AFTER PURCHASING, BUT WAS TOLD NOTHING WAS WRONG. NETWEEN FEB AND MAY 2016 IS WHEN I MADE APPOINTMENT AT DEALER FOR THEM TO TAKE A LOOK. THE PROBLEM STILL EXISTS TO THIS DAY. I ROLL THE WINDOW DOWN TO LET THE SMELL OUT WHEN IT HAPPENS.

NHTSA ODI 11011464

Jul 29, 2017

EXHAUST FUMES ENTER THE INTERIOR OF THE VEHICLE UPON ACCELERATION. THE DEALER STATES THAT THERE IS NO PART TO RECTIFY THIS PROBLEM. I AM SUFFERING WITH CHRONIC HEADACHES. PLEASE HELP!! MY NEXT STEP IS TO INSTALL A CARBON MONOXIDE DETECTOR IN MY VEHICLE.

NHTSA ODI 11011478

Jul 28, 2017

POSSIBLE CARBON MONOXIDE INFILTRATION. I WAS SITTING IN THE CAR WITH THE ENGINE RUNNING WAITING FOR MY WIFE WHILE SHE WAS SHOPPING. I SUDDENLY GOT A HEADACHE AND BECAME DIZZY. WENT HOME AND HEADACHE AND DIZZINESS WENT AWAY AFTER ABOUT 2 HOURS.

NHTSA ODI 11011194

Jul 28, 2017Engine

WE EXPERIENCE A HORRIBLE SMELL OF EXHAUST FUMES WHENEVER WE FIRST TURN OUR VEHICLE ON. IT IS EXTREMELY NOTICEABLE AND CAN CLEARLY BE TRACED BACK TO THE EXHAUST SYSTEM AS THERE IS NO ODOR WHEN THE VEHICLE IS TURNED OFF. THIS IS DANGEROUS AS LARGE AMOUNTS OF CO OR CO2 CAN BE DEADLY ESPECIALLY IN ENCLOSED AREA. THE ODOR REMAINS EVEN WHILE DRIVING AND ACCELERATING.

NHTSA ODI 11011209

Jul 28, 2017

YES I AM HAVING HUGE COUGHING FITS AND LIGHTHEADEDNESS AND EXHAUST FUME SMELL ENTERING MY CABIN ON NEW 2016 FORD EXPLORER I PURCHASED. I AM EXPERINCING HEADACHES AS WELL AFTER DRIVING LONG TRIPS. BOTH ON STREET NORMAL AND HIGHWAY TRAVEL

NHTSA ODI 11011215

Jul 28, 2017

FUMES AND ODOR IN CABIN FOLLOWING ACCELERATION; SICKENING SMELL; MUST ROLL DOWN WINDOWS

NHTSA ODI 11011247

Jul 28, 2017

WE ARE EXPERIENCING AN ONGOING SMELL OF EXHAUST IN THE CABIN OF OUR 2016 FORD EXPLORER. THE SMELL IS NOTICEABLE IN DIFFERENT CONDITIONS, BUT TWO CONDITIONS SEEM TO ALWAYS BE IN PLACE - WHEN ACCELERATING AND WHEN THE RECIRCULATE OPTION IS ON.

NHTSA ODI 11011263

Jul 28, 2017

ON ACCELERATION HAVE SMELL OF ROTTEN EGGS. HAVING HEADACHES ALSO. REPORTED TO DEALERSHIP BUT SAYING THERE ARE NO PROBLEMS WITH EXHAUST FUMES. I HAVE REPORTED TWICE BUT NO WORD UNTIL SEEING ON CBS ISSUES ON OTHER EXPLORERS. HAVE HAD THIS PROBLEM SINCE BOUGHT THE VEHICLE. THOUGHT AT FIRST IT WAS THE CATALYTIC CONVERTER.

NHTSA ODI 11011313

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2016 Ford Explorer verdict →