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What 2,429 owners told NHTSA about the 2016 Ford Explorer

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (2,429)Crash / fire / injury (77)Body & structure (574)Steering (527)Engine (379)Transmission & drivetrain (213)Electrical system (124)Engine & cooling (114)Fuel system (110)Airbags (99)Speed control (76)Suspension (73)

Newest first · 2,429 complaints · page 62 of 98

Jan 28, 2020Airbags

AIRBAG INDICATOR LIGHT STAYS ON. CHECKED WITH OBD, NO CODES. TOOK TO DEALER AND THEY STATED THAT THEY WOULD NEED TO REMOVE ALL THE SEATS AND REWIRE. RESEARCHED AND FOUND TSB 16-0001WHICH SUPERSEDES TSB 15-0113. THERE ARE NUMEROUS REPORTS OF THIS ISSUE (HTTP://WWW.CARPROBLEMZOO.COM/FORD/EXPLORER/AIR-BAG-LIGHT-ON-PROBLEMS.PHP). EVEN THE SERVICE DEPARTMENT STATED THAT THEY ARE SEEING MANY CUSTOMERS WITH THE SAME ISSUE. THEY ARE QUOTING $1400 TO REPAIR. IN ADDITION THE TSB STATES IT IS ONLY 2.5 HOURS AND PART NUMBER, 14A005. I BELIEVE THE NHTSA SHOULD REQUIRE FORD TO COVER THE COSTS OF THIS ISSUE.

NHTSA ODI 11302587

Jan 26, 2020

EXHAUST FUMES ENTERING THE CABIN OF VEHICLE NEAR MIDDLE AND REAR SEATS.WHILE DRIVING DOWN HIGHWAY AT 70MPH PASSENGERS TURNED ON AIR FOR THE BACK AND AN ODD SMELL WAS NOTICED. AIR WAS TURNED OFF AT THE BACK. ONCE AT LOCATION READY TO PARK SMELL BEGAN TO GET WORSE. VERY NOTICEABLE INSIDE AND OUTSIDE. ODOR CLUNG TO SKIN. POSSIBLY CO LEAK.

NHTSA ODI 11301943

Jan 25, 2020Steering

I PURCHASED THIS 2016 FOR EXPLORER LIMITED IN AUGUST OF 2016 WITH 18,000 MILES ON IT. NOW AT JUST BELOW 60,000 MILES IN JANUARY OF 2020, I HAD THE EXPERIENCE OF MY STEERING GEAR GOING OUT WHICH IN TURN COST ME $2200.00. WHO WOULD OF THOUGHT THAT AFTER ONLY 3 YEARS, THE STEERING GEAR WOULD GO BAD IN A PRACTICALLY BRAND NEW VEHICLE? WHILE DRIVING THE VEHICLE, THE STEERING WHEEL WOULD LOCK UP AND I WOULD HAVE TO FORCEFULLY TURN IT TO VEER BACK IN MY LANE ON THE CITY STREETS AS WELL AS ON THE HIGHWAY. IN MICHIGAN, THAT WAS REALLY DANGEROUS ESPECIALLY IN THE SNOWY CONDITIONS. I DON'T UNDERSTAND HOW THERE IS NOT A RECALL ON THE OBVIOUS DEFECTIVE PARTS. THERE IS NO WAY A DRIVER CAN BRAKE THE ELECTRONIC STEERING GEAR.

NHTSA ODI 11301758

Jan 24, 2020Transmission & drivetrain

OUR 2016 FORD EXPLORER SPORT LOST POWER GOING UP A SLIGHT HILL RIGHT BEFORE OUR HOUSE AND BARELY MADE IT HOME. WE IMMEDIATELY CALLED THE DEALERSHIP AND ARRANGED TO BRING IT THE FOLLOWING MORNING. THE DRIVETRAIN IS UNDER WARRANTY FOR 5 YEARS OR 60,000 MILES. OUR VEHICLE IS 4 YEARS OLD WITH SLIGHTLY OVER 60,000 MILES AND WE ALSO PURCHASED THE ADDITIONAL WARRANTY FOR 100,000 MILES. WE HAVE BEEN TOLD BY THE DEALERSHIP THAT WE WILL BE RESPONSIBLE TO PAY FOR THE LABOR OF A TRANSMISSION TEAR DOWN WHICH TAKES 18 HRS AND $2,000 IN LABOR BEFORE WE CAN FIND OUT IF THE WARRANTY WILL COVER THE ISSUE. WE HAVE ALSO HAD ISSUES WITH THE HEATED/COOLED SEATS, THE AIR BAGS, THE PARKING ASSIST, AND STEERING. WE DID NOT SPEND ALL THIS MONEY FOR A NEWER VEHICLE(WAS 2 YRS OLD WHEN PURCHASED) JUST TO HAVE SEVERAL ISSUES THAT WILL END UP COSTING US A RIDICULOUS AMOUNT OF MONEY. THIS IS OUR FAMILY VEHICLE THAT WE DRIVE OUR 3 KIDS AROUND IN. WE SPENT THE EXTRA MONEY TO HAVE SOMETHING RELIABLE AND SAFE THAT WE WOULDN'T HAVE TO SINK MONEY INTO REPAIRS AND ALSO PURCHASED THE ADDITIONAL WARRANTY TO NOT HAVE TO WORRY ABOUT AY REPAIRS. WITH THE AMOUNT OF MONEY WE HAVE SPENT ON THE VEHICLE, WE WERE NOT EXPECTING A BIG OUT OF POCKET COST, ESPECIALLY SINCE WE HAVE THE WARRANTY. WE ARE VERY DISAPPOINTED IN THE VEHICLE AND THE CUSTOMER SERVICE WE HAVE RECEIVED AND WILL NEVER PURCHASE ANOTHER FORD IF THIS IS THE REPUTATION THEY ALLOW THEMSELVES TO HAVE.

NHTSA ODI 11301608

Jan 24, 2020Steering

WHILE DRIVING 70 MPH ON I81 IN VA THE POWER STEERING ON OUR 2016 FORD EXPLORER WITH LESS THAN 70,000 MILES DIED. THE ONLY WARNING WAS A MESSAGE ON THE DASH SAYING "LANE KEEPING SYST MALFUNCTION" AND "STEERING ASSIST FAULT." AFTER WRESTLING THE CAR TO A SAFE SITE I SHUT IF OFF. UPON RESTARTING THE CAR THE STEERING RETURNED TO NORMAL. WHILE DRIVING TO THE NEAREST FORD DEALER TO HAVE IT CHECKED OUT IF FAILED AGAIN. THE DEALERSHIP PERFORMED PINPOINT TEST B FOR U3000 CODE STORED IN THE PSCM. THEIR RECOMMENDATION WAS REPLACEMENT OF THE ELECTRIC POWER STEERING GEAR ASY (P/N FB5Z3504W) AT A COST OF $2,300. I INQUIRED IF THERE WERE ANY RECALLS OR SAFETY BULLETINS ISSUED REGARDING PREMATURE FAILURE OF THE POWER STEERING IN WHICH THEY INDICATED THERE WASN'T. THIS IS A SAFETY ISSUE, THE CAR IS DIFFICULT TO CONTROL AT HIGH SPEEDS AND ALMOST IMPOSSIBLE TO CONTROL AT SLOW SPEEDS ESPECIALLY IF YOUR MAKING A TURN. WITHOUT STRONG UPPER BODY STRENGTH, YOU CAN EASILY HAVE AN ACCIDENT. BASED ON MY EXPERIENCE WITH THIS ISSUE, I STRONGLY RECOMMEND A SAFETY BULLETIN AND A RECALL BE ISSUED.

NHTSA ODI 11301610

Jan 22, 2020

I NEVER RECEIVED A RECALL IN THE MAIL. VEHICLE WAS PURCHASED IN JUNE 2019 BUT THE RECALL ENDED IN AUGUST 2019 AND I WOULD LIKE TO HAVE THIS REPAIRED

NHTSA ODI 11301071

Jan 22, 2020Airbags

THE AIR BAG LIGHT IS ON. DEALERSHIP FOUND CODE B141B AND B141C TO SECOND ROW SEAT BELTS AND RECOMMENDED REPLACING PIGTAILS. $431.46 QUOTE FOR PARTS SEEMS EXCESSIVE FOR SOMETHING THAT IS IN A 2016 CAR. THE AIRBAGS WILL NOT DEPLOY UNLESS FIXED. SEEMS UNSAFE UNLESS YOU HAVE ABOUT $600 FOR REPAIRS.

NHTSA ODI 11301131

Jan 22, 2020

I WAS MERGING TO ENTER THE HIGHWAY WHEN ALL THE SUDDEN I COULDN'T CONTROL THE ACCELERATION AND ALMOST GOT HIT BY ANOTHER CAR. THE CAR WILL NOT RESPOND TO THE GAS PEDAL LIKE IF IT WAS IN THE NEUTRAL POSITION. THIS KEEPS HAPPENING RANDOMLY ESPECIALLY WHEN DRIVING A LOWER SPEEDS AND ONCE YOU TRY TO ACCELERATE THE CAR WOULDN'T RESPOND FOR A BIT AND THEN DOES IT ABRUPTLY. I ALMOST GOT INTO A SECOND ACCIDENT AND IT WAS WHEN I TOOK IT TO THE DEALERSHIP BECAUSE I REFUSE TO DRIVE IT. THEY HAVE MY CAR SINCE ALMOST TWO MONTHS NOW WITHOUT SOLVING THE PROBLEM COMPLETELY BECAUSE IT DOES NOT SHOW UP IN THE COMPUTER DIAGNOSTIC AND THEY DON'T EVEN HAVE A RECALL FOR IT. THIS IS A VERY DANGEROUS PROBLEM AND IT SHOULD OFF BEEN PART OF A RECALL LONG TIME AGO.

NHTSA ODI 11301250

Jan 21, 2020Transmission & drivetrain

MY VEHICLE ONLY HAS A LITTLE OVER 91,000 MILES ON IT. HOWEVER, FOR THE LAST 45,000 MILES, I HAVE NOTICED A JERKING IN THE TRANSMISSION ONCE I REACH ABOVE 40MPH. MY MOTHER HAS A 2017 FORD EXPLORER AND HAD THE SAME ISSUES. SHE HAD THE EXTENDED WARRANTY SO SHE WAS ABLE TO HAVE HERS FIXED BUT HAD TO PAY A DEDUCTIBLE. THIS SHOULD NOT BE A WARRANTY FIX... THIS SHOULD BE A MANUFACTURER FIX AND RECALL. MY MOM WAS TOLD BY THE FORD DEALERSHIP THAT FIXED HER CAR THAT THERE WAS A KNOWN ISSUE WITH THIS PROBLEM WITH DEALING WITH THE TRANSMISSION. SHE WAS ALSO TOLD THAT IF THE ISSUE IS NOT FIXED ON YOUR VEHICLE, IT COULD CAUSE THE TRANSMISSION TO GO OUT AT ANY TIME . THIS IS A SERIOUS SAFETY CONCERN,. I HAVE 4 CHILDREN IN MY VEHICLE AT ALL TIMES, TWO OF THEM BEING UNDER THE AGE OF 3. I DO NOT FEEL SAFE IN MY VEHICLE AND DO NOT FEEL THAT FORD IS DOING THEIR JOB TO ENSURE THAT RECALLS ARE BEING DONE PROPERLY. I SAW 7 RECALLS FOR FORD EXPLORES FOR YEAR 2016 BUT WHEN I SEARCHED MY VIN... NOTHING CAME UP... WHY IS THAT?

NHTSA ODI 11300654

Jan 21, 2020Transmission & drivetrain

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING AT 20-25 MPH, THE VEHICLE WAS JERKED SPORADICALLY. THE CHECK ENGINE AND IGNITION WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO QUIRK FORD (540 SOUTHERN ARTERY, QUINCY, MA 02169 (617) 770-0070) WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED WHO REFERRED CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

NHTSA ODI 11300715

Jan 17, 2020Steering

LOSS OF EASE OF STEERING DRIVING IN FRIGID WIND CHILL NIGHT TIME NORTH DAKOTA WEATHER. MY WIFE WAS STRONG ENOUGH TO STRONG ARM STEER AND DRIVE THE VEHICLE THE 40 PLUS MILES HOME. A DEFINITE SAFETY ISSUE- AN INTERNET SEARCH REVEALED NUMEROUS COMPLAINTS AND COMPLETE STEERING FAILURE ON THE ELECTRONIC STEERING APPARATUS INSTALLED ON THIS MAKE AND MODEL. THE REPAIR COSTS COULD AMOUNT TO $3000. THE FACT THAT THESE PROBLEMS AND STEERING APPARATUS FAILURE IS OCCURRING ON LOWER MILEAGE VEHICLES IS VERY CONCERNING. OUR VEHICLE HAS 56,700 ODOMETER MILES. THIS ISSUE IS DEFINITELY A SAFETY ISSUE AND FORD MOTOR COMPANY MUST BE HELD ACCOUNTABLE. THE NEAREST FORD DEALERSHIP IS 75 MILES AWAY FROM OUR RURAL FARM LOCATION- I EXPECT I WILL HAVE TO TRANSPORT OUR VEHICLE TO THE DEALERSHIP FOR REPAIRS.

NHTSA ODI 11300121

Jan 17, 2020Visibility & wipers

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 70 MPH, THE RUBBER SEAL AROUND THE DRIVER'S SIDE WINDOW DETACHED. THE VEHICLE WAS TAKEN TO (COCONUT POINT FORD LOCATED AT 22400 S TAMIAMI TRAIL, ESTERO, FL 33928) FOR A DIAGNOSIS. THE CONTACT WAS INFORMED THE DETACHMENT WAS NOT A SAFETY DEFECT AND THE COST OF THE REPAIR WOULD BE ASSESSED TO THE VEHICLE OWNER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 51,000.

NHTSA ODI 11300102

Jan 15, 2020

STRONG SMELL OF NATURAL GAS OR EXHAUST ENTERING THE CABIN. SEEMS TO BE COMING IN THROUGH THE AIR VENTS. AS THAT'S WHERE THE SMELL IS THE MOST INTENSE. IT ALSO GETS WORSE WHEN THE CAR IS STATIONARY. BUT IT IS NOTICEABLE THROUGHOUT THE WHOLE DRIVE. AT THIS POINT EVEN AFTER ONLY TWO DAYS IT'S ALMOST UNBEARABLE TO DRIVE AND THE WHOLE CABIN IS STAINED WITH THE SMELL.

NHTSA ODI 11299477

Jan 14, 2020Steering

I HAVE A 2016 FORD EXPLORER THAT WAS PURCHASED BRAND NEW 3.5 YEARS AGO. IT HAS 55K MILES ON IT, WHICH ISN'T WHAT I CONSIDER MANY MILES, AND IS DRIVEN BY MY WIFE 90% OF THE TIME TO AND FROM WORK AND WE USE IT FOR LONGER DRIVERS WITH OUR 4 YEAR OLD DAUGHTER. I JUST RECEIVED WORD, AFTER I TOOK THE VEHICLE IN FOR A GRINDING NOISE IN THE STEERING COLUMN, THAT THE STEERING RACK AND GEAR HAS FAILED. I HAVE SEEN OTHERS TALK ABOUT THIS PROBLEM AND IT IS A VERY BIG SAFETY CONCERN IN MY OPINION. IF THIS THING FAILED ON THE HIGHWAY AT A FASTER SPEED AND MY WIFE AND CHILD WERE IN THE CAR AND SHE HAD LIMITED STEERING CONTROL IT COULD HAVE BEEN DISASTROUS AND TRAGIC. I SEE ON CARCOMPLAINTS.COM I AM THE 165TH CASE OF THIS HAPPENING. I WANTED TO MAKE YOU AWARE OF THIS AND HOPEFULLY YOU CAN MAKE THE 3RD RECALL ON THIS VEHICLE HAPPEN IN THE NEAR FUTURE (HAD 2 ALREADY) PLEASE REACH OUT TO ME WITH ANY QUESTIONS.

NHTSA ODI 11299244

Jan 12, 2020SteeringSuspensionEngine

AT SLOW SPEEDS 20 MPH AND LESS THERE IS SIGNIFICANT NOISE WHEN DRIVING OVER BUMPS OR TRANSITIONS. AT VERY SLOW SPEEDS LESS THAN 5 MPH AND TURNING STEERING WHEEL THE STEERING WILL GET STUCK OR HESITATE AND MAKE A CLUNKING OR POPPING SOUND. SEEMS TO BE STABILIZER BAR RELATED. ITS PROGRESSIVELY GETTING WORSE. I ALSO HAVE AN ENGINE SURGING ISSUE AT SLOWER SPEEDS OF 30 MPH OR LESS.

NHTSA ODI 11298824

Jan 10, 2020

PROPANE SMELL INTO CABIN OF VEHICLE WHEN VEHICLE IS RUNNING AND HEAT OR AC IS ON. NO MATTER IF IT'S STATIONARY OR IN MOTION, CITY, STREET OR HIGHWAY.

NHTSA ODI 11298307

Dec 31, 2019Visibility & wipers

THE REAR WINDSHIELD SPONTANEOUSLY SHATTERED WHILE DRIVING ON 495 SOUTH IN MA. FORTUNATELY NO ONE WAS INJURED AND THE GLASS REMAINED INTACT TO PULL OFF TO SAFETY. WITH THE IMPACT OF THE CAR DOOR OPENING AND CLOSING, PIECES OF GLASS BEGAN TO BREAK AWAY.

NHTSA ODI 11292265

Dec 27, 2019Transmission & drivetrainEngine

THE VEHICLE BEGAN TO OVERHEAT WHEN DRIVING AT AN INCLINE. AS SOON AS THE VEHICLE WAS LEVEL THERE WERE NO OVERHEATING ISSUES. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS ADVISED THAT THE VEHICLE WAS OVERHEATING DUE TO THE GRILL SHUTTERS BEING STUCK CLOSED AND AS A RESULT THE TRANSMISSION WAS FAILING AND NEEDED A PARTIAL REBUILD. THE VEHICLE WAS STILL ELIGIBLE FOR CERTAIN REPAIRS UNDER THE WARRANTY, MILEAGE 58,120, SO FORD COVERED THE PARTIAL TRANSMISSION REBUILD AS THEY DETERMINED WAS FIT. THE GRILL SHUTTERS MALFUNCTIONING AND BEING STUCK CLOSED WERE NOT COVERED UNDER WARRANTY BUT THE MALFUNCTION WAS A MAJOR CONTRIBUTING FACTOR TO THE TRANSMISSION FAILURE AND OVERHEATING OF THE VEHICLE. REPAIRS WERE COMPLETED IN MAY 2019. IN NOVEMBER 2019 AND APPROX. 2K MILES OUT OF WARRANTY AND JUST SLIGHTLY 2K MORE MILES SINCE THE TRANSMISSION REBUILD AND GRILL SHUTTER REPLACEMENT, THE VEHICLE BEGAN TO OVERHEAT AGAIN. THE OVERHEATING WOULD OCCUR CONSISTENTLY WHEN SITTING IDLE OR IN MOTION ON STREETS AND ON HIGHWAYS. THE VEHICLE WAS TAKEN TO THE FORD DEALERSHIP AGAIN FOR DIAGNOSIS. IT WAS DETERMINED THAT THE HEAD GASKET WAS BLOWN WHICH WAS CAUSING THE VEHICLE TO OVERHEAT. FORD ADVISED THAT DUE TO THE GRILL SHUTTERS BEING STUCK CLOSED THAT ULTIMATELY WAS THE CAUSE OF THE DAMAGE TO THE ENGINE AND THE HEAD GASKET BEING BLOWN. THE MALFUNCTIONING GRILL SHUTTERS ARE A MAJOR ISSUE THAT SHOULD BE FIXED ON FORDS BEHALF SO THAT ADDITIONAL ENGINE DAMAGE DOESN'T OCCUR. FORD IS NOW NOT COVERING THE HEAD GASKET BEING BLOWN/OVERALL ENGINE DAMAGE EVEN THOUGH THIS WAS ULTIMATELY CAUSED BY THE MALFUNCTIONING GRILL SHUTTERS. THE VEHICLE IS NOT DRIVABLE WITHOUT OVERHEATING AND THE OVERHEATING COULD CAUSE A FIRE WHICH COULD BE EXTREMELY DANGEROUS AND IN SOME CASES, FATAL.

NHTSA ODI 11291440

Dec 27, 2019Steering

WHEN TURNING THE STEERING WHEEL TO THE RIGHT THERE IS A DISTINCT CLUNKING SOUND. I HAVE READ MULTIPLE BLOGS WHERE MANY SIMILAR STORIES ARE BEING TOLD AND IT SEEMS THERE'S A DEFECT IN THE STEERING GEAR EXPIERENCING INTERNAL FAILURE PREMATURLY. OWNERS ARE SAYING THEIR VEHICLES WILL DRIFT IN THE LANE AND THE STEERING BECOMES LOOSE AND UNCONTROLLABLE. FORD DEALERS ARE CHARGING $2,500 TO REPLACE THE PARTS CAUSING THIS EXTREME SAFETY ISSUE. THIS NEEDS TO BE RECALLED AND FIXED NOW, WHO CAN AFFORD SUCH AN EXPENSIVE REPAIR ON SOMETHING THIS CRITICAL. FORD NEEDS TO STEP UP AND TAKE RESPONSIBILITY. WE TOOK OUR VEHICLE IN AT 56,000 AND THEY SAID NOTHING WAS WRONG. AT 68,326 MILES WE TOOK IN AGAIN BECAUSE IT GOT WORSE. THIS HAPPENS WHEN YOU TURN TO THE RIGHT AND I HEAR IT AT SLOW SPEEDS WHEN PARKING OR JUST RIGHT TURNS.

NHTSA ODI 11291569

Dec 26, 2019Engine

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 45 MPH, THE VEHICLE, JERKED, LOST POWER, AND CAME TO A COMPLETE STOP. THE FAILURES OCCURRED WITHOUT WARNING. THE CONTACT NOTICED AN ODOR COMING FROM THE REAR OF THE VEHICLE. THE CONTACT ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL, BUT IT FAILED TO ENGAGE. A BYSTANDER HELPED THE CONTACT PUSH THE VEHICLE TO THE SHOULDER OF THE ROAD. THE VEHICLE WAS TOWED TO BYERLY FORD (4041 DIXIE HWY, LOUISVILLE, KY 40216, (502) 448-1661) WHERE IT WAS DIAGNOSED THAT THE TURBO FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS INFORMED TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.

NHTSA ODI 11291250

Dec 26, 2019

EXHAUST OR GAS SMELL IN THE CABIN. ESPECIALLY NOTICEABLE AFTER LONGER DRIVES. SO STRONG YOU CAN SMELL IT IN THE HOUSE AFTER PARKING IN THE GARAGE. TOOK IT TO A FORD DEALER AND WAS TOLD THEY COULDN'T FIND ANYTHING.

NHTSA ODI 11291327

Dec 26, 2019EngineFire

WHILE I WAS DRIVING ON THE HIGHWAY GOING NO MORE 70MPH, WHEN THE ENGINE STARTED TO MAKE A WHINING NOISE AND THE TRUCK STARTED BUCKING. THEN THE TRUCK STOPPED ABRUPTLY AS IF SOMEONE HIT THE BRAKE THEN A LOUD POP NOISE. ONCE WE PULLED TO THE SHOULDER, SMOKE CAME THROUGH THE VENT AND FROM UNDER THE HOOD. WITHIN 15 SECOND FIRE SPARKS WAS SHOOTING FROM THE BOTTOM OF THE TRUCK THEN BY THE NEXT 10 SECOND FIRE STARTED SHOOTING FROM UNDER THE HOOD. THE ENTIRE FRONT OF THE TRUCK WAS ENGULFED. NO WARNING, NO CHECK ENGINE LIGHT, NOTHING. I HAVE ALWAYS HAD MY REGULAR MAINTENANCE DONE. LAST ONE DONE 10/2019. NOW I'M OUT OF A VEHICLE WITH NO WARNING FROM FORD. I'VE ONLY HAD THIS TRUCK 9 MONTHS WHICH I PURCHASED WITH AN EXTENDED WARRANTY IN MARCH 2019.

NHTSA ODI 11291374

Dec 24, 2019

MY 2016 FORD EXPLORER LIMIITED HAS 70K MILES AND IS GARAGE KEPT. AFTER DRIVING IN HEAVY RAIN, I NOTICED WATER IN MY CARGO AREA. WATER IS LEAKING INTO CARGO AREA NEAR THE THIRD ROW'S DRIVERSIDE SEAT BELT. DEALER TOLD ME IT WAS A FACTORY DEFECT WHERE THEY DIDN'T WELD AND INSTEAD USED SEAM SEALER AND NOW THAT SEAM SEALER HAS FAILED. FORD AND THE DEALER REFUSE TO COVER THE COST OF REPAIR. THEY SAID THEY COULD FIX IT WAS WITH A STRONGER TYPE OF SEAM SEALER.

NHTSA ODI 11291037

Dec 23, 2019Steering

I WENT ON VACATION WITH MY FAMILY FOR A WEEK. WE TOOK MY CAR TO AIRPORT AND PARKED IT FROM 11/8-11/16. I HAD NO PROBLEMS ON THE DRIVE TO THE AIRPORT, BUT WHEN WE CAME HOME, ALMOST IMMEDIATELY, WHILE PULLING OUT OF THE PARKING SPACE (STILL STATIONARY) I HEARD A RUBBING NOSE COMING FROM WHAT SOUNDED LIKE THE STEERING COLUMN. DUE TO MY SON'S ALWAYS BEING IN THE VEHICLE I DIDN'T WANT TO CHANCE ANYTHING SINCE IT SEEMED TO BE STEERING RELATED. I TOOK IT TO A MECHANIC WHO ENDED UP TELLING ME THAT IT WAS MY STEERING RACK. HE ALSO INFORMED ME THAT ON THE YEAR'S BEFORE MINE THEY HAD TO ISSUE A RECALL DUE TO SIMILAR ISSUES AS MINE. I'VE NOTICED THAT THERE ARE A LOT OF PEOPLE WITH THE SAME YEAR AND MODEL THAT STILL HAVE THIS PROBLEM EVEN THOUGH IT ISN'T A RECALL ANYMORE FOR SOME REASON. LUCKILY I CAUGHT MINE BEFORE IT CAUSE A SERIOUS ISSUE, BEING THAT PEOPLE HAVE SAID THIS CAUSES THEIR STEERING TO COMPLETELY LOCK UP.

NHTSA ODI 11290887

Dec 22, 2019

THERE IS A BURNING SMELL, LIKE EXHAUST, THAT IS COMING INTO THE CABIN OF MY 2016 FORD EXPLORER. FORD SERVICED THE VEHICLE AND SAID THEY REPROGRAMMED THE HVAC SYSTEM, BUT I AM STILL GETTING THE SMELL.

NHTSA ODI 11290686

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2016 Ford Explorer verdict →