What 2,423 owners told NHTSA about the 2016 Ford Explorer

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11689210

Both an and b pillars are junk and dealer inspected a pillars and said they were fine? And there’s no remedy for the b ones which is annoying. My car shakes bc of a transmission shutter at 100k miles it’s not bad but why is jt going on? And wind noise because of the pillars I’m hoping? Needing help from someone.

NHTSA ODI 11689303

The contact owns a 2016 Ford Explorer. The contact stated that the driver's and passenger’s side A-pillar trims were loose. The contact used tape to secure both trim pieces from being blown off the vehicle. The contact called a local dealer several times and was advised that parts were not yet available to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 109,000.

NHTSA ODI 11687939

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

NHTSA ODI 11687658

We have been calling and trying to get this recall take care of. Every time we call they never have the parts and "will let us know". Its getting frustrating getting these notices from different sources and not being able to take care of it. Please help us to get this done by directing us to a repair shop that has the parts available.

NHTSA ODI 11685982

Both my A pillars have ripped off on the highway. Called Ford Service center and they continue to say there are no parts available. Most recent incident was on [XXX], when my passenger side ripped off INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11683884

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 50 MPH, the front passenger’s side A-pillar trim detached. Upon further inspection, the contact noticed that the front driver’s side A-pillar trim was loose. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

NHTSA ODI 11683885

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65 MPH, the driver's side A-pillar trim was blown off the vehicle by the slipstream. The contact had not taken the vehicle to a local dealer or independent mechanic. The contact called the local dealer to determine when parts would be available, but was informed that parts were anticipated in 2026. The vehicle was not repaired. The contact stated that the passenger’s side A-pillar and the driver’s and passenger’s side B-pillar trims were loose. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 104,000.

NHTSA ODI 11682793

See attached document for complaint.

NHTSA ODI 11682408

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11682099

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, parts to do the recall repairs were not yet available. The contact stated that the driver's and passenger's side windshield exterior A-pillar trims had detached, and the driver's side door exterior B-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,295.

NHTSA ODI 11681832

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, parts to do the recall repairs were not yet available. The contact stated that while driving 40 MPH, the front passenger’s side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, the front driver's side A-pillar trim became loosened. The vehicle was not diagnosed or repaired. Most recently, the contact noticed that the B-pillar trim on the passenger’s and driver's side had become loosened. The vehicle was not diagnosed or repaired after the most recent failure. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 142,000.

NHTSA ODI 11681649

There are 2 active recalls for this VIN, both related to pillar body parts. The A-pillar recall was issued in January of 2024. The B-Pillar recall was issued in May of this year. Neither recall has been able to be addressed. Gray-Daniels Ford in Brandon, MS continually states that Ford has not issued a solution yet. This is unacceptable. Multiple pillar parts have fallen off of my vehicle while driving. I have ordered aftermarket solutions to try to remedy, but the inability for a major manufacturer to produce a solution and implement the same, over a period of 19 months and almost 4 months respectively, should not be tolerated. The NHTSA needs to investigate this and force Ford to implement a safe solution for these issues, and quickly.

NHTSA ODI 11681080

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that water was leaking onto the passenger’s side floorboard and passenger’s side door, causing an electrical short with the windows. The contact stated that the window was stuck. The contact left the windows opened to air out the vehicle. The contact used duct tape to secure the structure. There were no warning lights illuminated. The local dealer was contacted and confirmed that parts were not yet available. The contact was added to a waiting list. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,800.

NHTSA ODI 11680570

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the passenger’s side of the windshield started to detach. The vehicle was taken to an independent mechanic, where it was determined that the A-pillar trim had failed and needed to be replaced. The vehicle was repaired. The contact then received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, there was a loud rattling sound coming from the driver’s side windshield. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.

NHTSA ODI 11680620

I am writing to you today with an urgent and serious safety concern regarding my 2016 Ford Explorer XLT. My vehicle is affected by the A-pillar molding inspection recall, Campaign 24S02/24V031. Last week, while I was driving on the interstate, the passenger side A-pillar molding detached from my vehicle and flew off. This created an extreme safety hazard for myself and other drivers on the road. I contacted my local Ford dealership, Cloninger Ford of Salisbury, to have the recall addressed. They informed me that they cannot perform the repair because the necessary part is out of stock. This is a critical safety issue. The driver's side A-pillar molding is also loose and could detach at any time, posing the same risk. I have found the replacement part is available for purchase from various online retailers, which contradicts the dealership's claim of part unavailability. The recall documentation states that a detached trim piece can become a road hazard, increasing the risk of a crash. Given that this has already occurred with my vehicle, I need an immediate and concrete solution. I am requesting a specific timeframe for when a permanent remedy will be available for recall 24S02/24V031 and when I can bring my vehicle in for the repair. The safety of myself and others on the road is at risk. Thank you for your prompt attention to this matter. [XXX] [XXX] [XXX] VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11680239

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front driver’s side and passenger’s side A-pillar trims detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

NHTSA ODI 11679757

The contact owns a 2016 Ford Explorer. The contact stated that the passenger’s side A-pillar trim was loose. The contact used glue to secure the trim piece. The contact had not taken the vehicle to a dealer. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, after calling the dealer to schedule an appointment, the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 115,000.

NHTSA ODI 11679832

2016 Ford Explorer. A-Pillar trim piece flew off vehicle while driving on highway. Part recalled Jan 2024, currently no solution available from Ford. Paid out of pocket to replace in 2022. B-Pillar trim piece flew off vehicle while driving on highway, remained attached by soldered wires. Part recalled May 2025, currently no solution available from Ford. Paid out of pocket to replace heavy duty, waterproof double sided tape in Jan 2025, tape failed again by July ‘25. Cannot tie piece on because the window won’t function. Tape fails, so currently having to reattach while driving with my arm out the window or pull over every few minutes and drive slowly. Left with no options to repair from Ford!

NHTSA ODI 11679858

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact used tape to secure A-pillar trim to prevent the trim from detaching from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11679908

The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, the driver's side exterior A-pillar trim was hanging off the windshield, obstructing the contact's view while driving. The contact stated that condensation was entering the vehicle through the driver's side exterior A-pillar trim, also obstructed her view while driving. The contact later received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 65,000.

NHTSA ODI 11679920

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact also stated that the B-pillar trim on the driver's side started to detach. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The approximate failure mileage was 53,000.

NHTSA ODI 11679385

The contact owns a 2016 Ford Explorer. The contact stated that after it had rained, the contact entered the vehicle, and the driver's side carpet was wet. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); for the A-pillar and B-pillar failure. The contact stated that recently the A-pillar trim on driver's side was loose and the seal around the windshield on the driver's side was also loose. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact related the failure to the A-pillar trim recall and felt that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 108,000.

NHTSA ODI 11679038

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the contact became aware that the driver's side and passenger's side windshield exterior A-pillar trims were missing from the windshield. The contact also stated that condensation had entered the vehicle through the defective passenger's side and driver's side doors exterior B-pillar trims on rainy days. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failures. The failure mileage was approximately 50,000.

NHTSA ODI 11678700

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the front driver's side B-pillar trim detached and separated from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.

NHTSA ODI 11678248