What 2,429 owners told NHTSA about the 2016 Ford Explorer

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle was taken to an independent mechanic for service, and the contact was made aware of a failure with the rear upper control arms. The contact stated that both control arms displayed abnormal movements, and the suspension could not be properly aligned. No warning lights were illuminated. After investigating the failure, the independent mechanic related the failure to NHTSA Campaign Number: 21V537000 (Suspension) however, the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 116,000.

NHTSA ODI 11587626

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact became aware that the sunroof had started to detach and had sunken into the interior of the vehicle, creating an opening that allowed water to leak into the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the sunroof motor. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 116,000.

NHTSA ODI 11587689

The contact’s wife owns a 2016 Ford Explorer. The contact stated that while his wife was driving out of the driveway, she noticed a loud clanking and grinding noise coming from the steering wheel. The contact’s wife stated that the steering wheel became difficult to operate while driving the vehicle. There was no warning light illuminated. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 123,684.

NHTSA ODI 11587721

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 60 MPH, the passenger's side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repair. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted; however, it was confirmed parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11587151

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 80 MPH, the A-pillar trim detached from both sides of the windshield and flew off from the vehicle into traffic. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11587159

As I was driving down the highway my steering got stuck in a turning position and I had to pull really hard for it to go straight almost crashing

NHTSA ODI 11587170

The contact owns a 2016 Ford Explorer. The contact stated that the passenger’s side exterior A-pillar trim had detached. Additionally, the contact stated that on several occasions while driving at various speeds, she observed a loud flapping noise emanating from the window. The vehicle was taken to a dealer where the passenger’s side A-pillar trim needed to be replaced, but parts were not available. The manufacturer was made aware of the failure. The failure mileage was 80,095.

NHTSA ODI 11587216

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 75 MPH, the passenger's side A-pillar trim, detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 74,151. VIN tool confirms parts not available.

NHTSA ODI 11587304

I filed a complaint yesterday 5/4/24. The complaint number is #11586924. Yesterday I gave you the details of what happened with my transmission and when it happened. Today I want to give you the Manufacturer Comm. Number. From Ford Motor Co. the service number is SSM46069. It states that Ford knew there could be a problem with some 2015/2016 vehicles equipped with 6F50/6F55 transmissions built on 11/02/2015 and through 2/01 2016 may exhibit no reverse, 3rd and 5th gear. The service bulletin goes on to explain what would cause the transmission to fail and how to repair the damage. This tells me Ford should be responsible to the consumer. My safety concern is this; I was traveling at 30 - 35 mph when the tranny failed and , not knowing at the time, I lost 3rd, 5th and reverse gears. There was a noticeable decrease in my cars speed. At that speed, I was able to control my car and get stopped. Picture if I was on a 5 or 6 lane highway traveling at 60 - 65 mph and the tranny failed. The results could be deadly. I am sure I'm not the only owner that has had this safety issue. Kindly investigate this safety issue asap. Thank you.

NHTSA ODI 11587020

Unknown Overall something within while driving my truck i had starting hearing a grinding sound while turning and then the steering started to lock up, very unsafe and while my children were going to school had me in panic mode in which i never experience out of all the vehicle ive had and paid off.

NHTSA ODI 11587042

While driving on the highway at approximately 80 mph, the driver side A-pillar molding on my 2016 Ford Explorer flew off and struck a vehicle behind me. I am not able to determine if there was any damage to the impacted vehicle. On my vehicle, there are what appear to be scratches or smudges on my door and window due to the rubber molding flapping rapidly. I have attached a picture for reference. I have contacted Ford Motor Co., and all they communicated was they are working on a remedy but could not offer any other resolution to a potentially deadly and catastrophically unsafe situation. The speed at which this is being remedied is unacceptable. my family and the other lives in the impacted vehicle were put in danger. This is not an unserious matter.

NHTSA ODI 11587055

I own a 2016 Ford Explorer. My Wife and I bought the car In Jan. 2016. On April 20th 2024, I was on my way to work when a warning came on the dash that said "check manual" and displayed an open end wrench. The car hesitated and then continued on. I was not far from the Ford Dealership where I bought the car so I went there. The service writer was working that day so I left the car at the dealership and called for a ride. On 4/23/24, the service writer called me and said the transmission was shot and would need to be replaced. My bill would be approx $5954.81.

NHTSA ODI 11586924

The contact owns a 2016 Ford Explorer. The contact stated that when the heater was turned to the on position, it blew out cold air. There were no warning lights illuminated. The contact called an independent mechanic, who informed the contact that the water pump was leaking, and that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact called another local dealer, Bill Currie Ford (5815 N Dale Mabry Hwy, Tampa, FL 33614), but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 60,000.

NHTSA ODI 11586703

The Steering shaft froze(steering shaft U jionts) making steering hard especially when it cold out.

NHTSA ODI 11586498

After buying this vehicle on 4-10-24 checked with Car fax for any recalls. Found a recall on my vehicle 24S02 for the pillar trim. Inspected my vehicle and noticed passenger side pillar trim of the windshield at the very top is starting to come loose and is a bit separated. Didn't notice it till after hearing about this recall.

NHTSA ODI 11586528

The contact owns a 2016 Ford Explorer. The contact stated while the vehicle was parked in the garage, the contact became aware there was coolant leaking onto the floor. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed with a water pump malfunction. The contact was informed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 194,000.

NHTSA ODI 11586613

The contact owns a 2016 Ford Focus. The contact stated that while his wife was driving at approximately 65 MPH, the front A-Pillar trim detached from the windshield almost causing a crash. The vehicle was not diagnosed or repair. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was 119,000. VIN tool confirms parts not available.

NHTSA ODI 11586324

The contact owns a 2016 Ford Explorer. The contact stated while driving 5 MPH and coming to a complete stop, the vehicle shuddered. The contact stated that the vehicle shuddered increasingly while at a complete stop. The contact stated that upon depressing the accelerator pedal to drive, the vehicle failed to respond. The contact stated that she depressed the accelerator pedal harder, and the vehicle responded. The check engine warning light was illuminated. Additionally, the contact stated that the failure recurred while reversing. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where it was diagnosed and determined that the torque converter, the Body Control Module (BCM), the solenoid body and transmission fluid and other unknown parts needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Numbers: 20B27 and 20N07. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 126,000.

NHTSA ODI 11586347

Power steering module, which is part of the front steering linkage went out suddenly while driving which resulted in no power assist to steering at 55 mph. From the auto forums, this is not an uncommon issue with the 2016 Ford Explorer yet there has been no recall on it.

NHTSA ODI 11585873

This is the problem I'm experiencing, my steering wheel would tighten up when I'm backing up from being part. Then when it comes to me, pulling out and about to drive and I have to make a turn the stand well will tighten up again and make it difficult for me to drive or or to turn go other way. When I took my vehicle in to suburban Ford service Ferndale. I'm looking at the questions for additional details. I wasn't in no accident because of my. There's no fire, no injuries, but it can happen and I don't have to have the mileage at how fast I was going because the stand will would get tight when i'm about this pull off.

NHTSA ODI 11585707

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11585448

Vehicle: 2016 Ford Explorer Sport Mileage: 93,000 Complaint: I am reporting recurring turbocharger failures in my 2016 Ford Explorer Sport. The first failure occurred at 50,000 miles and was covered under warranty. The vehicle is now experiencing the same issue at 93,000 miles. Ford Customer Service has denied assistance, and a Ford dealership quoted a $5,500 repair cost. I believe this premature and repeated turbocharger failure suggests a possible design flaw in the 2016 Ford Explorer Sport's EcoBoost engine. This issue has caused significant financial hardship and raises safety concerns. Request: I urge the NHTSA to investigate potential design defects with the turbocharger system in 2016 Ford Explorer Sport models. I also request that the NHTSA review Ford's handling of customer complaints regarding this issue.

NHTSA ODI 11585288

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the driver's side windshield trim panel detached and flew off and almost caused an accident. The contact stated that the failure had previously occurred, and the contact paid out of pocket for the repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 62,884. VIN tool confirms parts not available.

NHTSA ODI 11584013

Airbags notification is on

NHTSA ODI 11584087

The contact owns a 2016 Ford Explorer. The contact stated that the front passenger’s side pillar leaked water during rainy weather. The contact received a notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

NHTSA ODI 11584099