What 2,428 owners told NHTSA about the 2016 Ford Explorer Gas

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side windshield trim detached and flew off the vehicle. The contact stated that due to the failure, there was a gap at the base of the windshield, allowing water to enter the engine compartment. Additionally, the contact stated that the passenger's side windshield trim was fractured. The dealer was made aware of the failure however, the contact was informed that the parts to perform the repair were not yet available. The contact received notification of NHTSA Campaign Number: 24V03100 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 109,000. VIN tool confirms parts not available.

NHTSA ODI 11633440

The recall has been in place for replacing an exterior A-pillar trim part - we have tried to get it replaced, but there are no parts nationally. Why haven't the parts been created? It has been over a year

NHTSA ODI 11633042

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 90,000. VIN tool confirms parts not available.

NHTSA ODI 11632164

The contact owns a 2016 Ford Explorer. The contact stated while driving 60 MPH, the passenger’s side A-pillar trims detached from the vehicle. The vehicle was taken to the dealer, and plastic strips were used to provide a temporary repair. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the parts for the recall repair would be available. The failure mileage was 112,000.

NHTSA ODI 11631044

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While exiting the vehicle, the contact noticed that the exterior A-pillar trim was missing. The contact stated that water was entering the vehicle through the front windshield after it rained, soaking the driver's side compartment and front passenger's side floor. Additionally, the vehicle made an abnormal slushing sound while driving. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 39,000. VIN tool confirms parts not available.

NHTSA ODI 11630377

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11630090

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11630129

One of the Pilar (passenger side )flew off

NHTSA ODI 11630220

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11629266

The contact owns a 2016 Ford Explorer. The contact stated while the contact's wife was driving at 70 MPH, the passenger front windshield trim detached and flew off. The vehicle was driven to the shoulder of the road. In addition, the driver's side windshield trim was detached. The vehicle was taken to the dealer where it was diagnosed with a fractured passenger's side windshield trim, however the contact was informed that the parts were unavailable. The contact received notification of NHTSA Campaign Number: 34V031000 (Structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure however was unable to confirm when the part was to become available. The failure mileage was unknown. VIN was unavailable.

NHTSA ODI 11628393

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11627691

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11627607

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 70 MPH, the Exterior A-pillar trim detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 98,250. VIN tool confirms parts not available.

NHTSA ODI 11626806

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11624738

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while diving on several occasions at various speeds, he and his wife observed an abnormal sound coming from the windshield. On one occasion, the contact’s wife observed that the hard rubber had detached and was flopping against the window. The contact stated that the vehicle was inspected, and he became aware that the A-pillar trims were missing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.

NHTSA ODI 11624831

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that on three separate occasions, while driving, the A-pillar trim had detached from the vehicle. The contact stated that the detached trim piece had damaged other vehicles. The vehicle was taken to a dealer and the trim pieces were replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 15,000. VIN tool confirms parts not available.

NHTSA ODI 11622911

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11622350

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURER); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure while driving approximately 40 MPH the passenger side A-Pillar trim ejected from the vehicle. During the failure, the driver became distracted and crashed into the rear of a second vehicle. During the crash, no injuries were reported. A police report was taken at the scene. The manufacturer and local dealer were notified of the failure. The failure mileage was 72,000. The VIN tool confirms parts not available.

NHTSA ODI 11619783

The contact owns a 2016 Ford Explorer. The contact stated while driving at approximately 65 MPH, the exterior A-pillar trim detached. No warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

NHTSA ODI 11618492

The contact owns a 2016 Ford Explorer. The contact stated that while driving 65 MPH, the A-pillar trim detached. Additionally, some of the remaining trims were loosened. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 142,000. VIN tool confirms parts not available.

NHTSA ODI 11617891

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

NHTSA ODI 11617529

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case and referred the contact to the NHTSA Hotline for assistance. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11616798

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 30 - 40 MPH, the windshield side A-trim panel detached from the vehicle. The contact stated that the following day the passenger’s side trim and two clips had detached causing the failure. The trim on the bottom of the front and rear doors between the front and rear wheels had become loosened as well. The contact stated that there was a film on the headlights causing the headlights to not illuminate properly. The contact used WD-40 on the headlamps to remove the film for proper illumination. The vehicle was taken to the dealer who inspected the vehicle and removed the trim cover, as instructed by the manufacturer, to determine if the windshield mounting plate, was an older version. Based on the inspection, the dealer determined that the vehicle had failed and there was no need for the part mentioned in the remedy to be used for a repair. While completing the inspection the trim cover had to be removed and the trim cover became loosened, causing further damage with other trim panels detaching from the vehicle. The contact informed the dealer, and the dealer offered to secure the trim with tape. The dealer also advised the contact to use duct tape to further secure the area. The contact stated that the following day the tape had raised up. The contact called BP Ford of Long Beach (2950 N Bellflower Blvd, Long Beach, CA 90815) and was informed that the part could be ordered to complete the recall repair. The dealer informed the contact that the trim could be replaced; however, the recall remedy part was not yet available. The headlight and lower trim on the body of the vehicle had not been replaced. The manufacturer was made aware of the failure. The failure mileage was 83,000. VIN tool confirms parts not available.

NHTSA ODI 11616354

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

NHTSA ODI 11615654

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11615383