Home · 2016 Chevrolet Impala · Complaints

What 110 owners told NHTSA about the 2016 Chevrolet Impala

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (110)Crash / fire / injury (12)Electrical system (30)Engine (20)Airbags (16)Steering (16)Transmission & drivetrain (16)Electronic Stability Control (esc) (10)Brakes (8)Body & structure (7)Lights (7)Fuel system (5)

Newest first · 110 complaints · page 3 of 5

Jun 13, 2020Electronic Stability Control (esc)

SERVICE SIDE DETECTION SYSTEM WARNING CAME ON AND CAR WOULD NO LONGER START. SIDE DETECTION LIGHTS STAY ON AND WON'T GO OFF. *TR

NHTSA ODI 11328683

Apr 21, 2020Transmission & drivetrainEngine

VEHICLE BEGIN TO JERK WHEN ACCELERATING. TOOK THE VEHICLE TO THE DEALERSHIP AND WAS ADVISED THERE WAS INTERNAL DAMAGE TO THE TRANSMISSION. THE DEALERSHIP ADVISED THEY ARE UNAWARE OF WHAT CAUSED THE INTERNAL DAMAGE. THIS WAS REPAIRED 9 MONTHS LATER WHILE DRIVING ON THE HIGHWAY AND THE VEHICLE BEGIN TO FLASH A WARNING TO TURN OFF VEHICLE. ENGINE LIGHT CAME ON AS WELL. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS ADVISED THERE IS INTERNAL DAMAGE TO THE ENGINE. DEALERSHIP ADVISED THEY ARE UNSURE WHAT CAUSED THIS.

NHTSA ODI 11321854

Apr 18, 2020Electrical system

CAR WAS GOING 80 MPH (CRUISE CONTROL) ON THE HIGHWAY, AND IT GLITCHED TURNED ON AND OFF. WE WERE GOING DOWN HILL MOTION CAR SLOWED DOWN BUT CONTINUED ROLLING. WHEN THE CAR GLITCHES BACK ON 1 MINS LATER KICKED BACK ON CAR PICKED BACK UP TO THE 80 MPH ON THE CRUISE CONTROL. *TR

NHTSA ODI 11321461

Mar 19, 2020Transmission & drivetrain

MY VEHICLE ONLY HAVING 58,000 MILES WITHOUT NOTICE OR ANY WARNINGS BEGAN TO STALL AND WOULD NOT GO PAST 30 MPH. LATER I ATTEMPTED TO PUT VEHICLE IN REVERSE AND IT HAD NO REVERSE WHAT SO EVER. ALL FLUIDS AND MAINTENANCE WERE UP TO DATE. AFTER CONSULTING WITH SEVERAL MECHANICS IT HAD BEEN DETERMINED THAT THE TRANSMISSION WAS NOT GOOD

NHTSA ODI 11318710

Mar 10, 2020Fuel system

MY CAR HAS BEEN GIVING ME PROBLEMS EVER SINCE I BEGUN USING E85 GAS. CHECK ENGINE LIGHT CONSTANTLY COMES ON AND OFF. MECHANICS FROM THE DEALER TOLD ME I SHOULD STOP USING E85. MAKES NO SENSE. CHEVY SHOULD STOP FALSE ADVERTISING. THIS IS A COMMON ISSUE WITH CHEVY. WHY MAKE A CAR FOR E85 IF IT WONT WORK PROPERLY IF USE IT. DASHBOARD CONSTANTLY LIGHTING UP LIKE CRISTMAS. SAYS REDUCE ENGINE SPEED. SERVICE STABILITRAK, SERVICE TRACTION CONTROL. THIS CAR HAS GAVE ME MORE PROBLEMS THAN ANY CAR I OWNED. THIS SHOULD BE RECALLED.

NHTSA ODI 11317229

Mar 9, 2020Airbags

MY AIRBAGS LIGHTS CAN ON MY 2016

NHTSA ODI 11316969

Mar 7, 20201 injury

I REACHED FOR THE DRIVER'S SIDE DOOR HANDLE TO OPEN THE DOOR AND SOMETHING PUNCTURED MY FINGER FROM THE UNDERSIDE OF THE HANDLE WHICH STARTLED ME. I TRIED TO TAKE A CLOSER LOOK, BUT I COULDN'T SEE ANY EXPLANATION FOR THE PUNCTURE, SO I TRIED TO OPEN THE DOOR AGAIN AND RECEIVED ANOTHER PUNCTURE WOUND. BY THIS TIME, MY FINGER HAD BEGUN TO BLEED QUITE A BIT BECAUSE THE PUNCTURES WERE PRETTY DEEP. AT THE TIME, THE VEHICLE WAS STATIONARY BECAUSE I HAD JUST PARKED IN A PARKING LOT, AND I WAS TRYING TO EXIT MY VEHICLE

NHTSA ODI 11316721

Feb 25, 2020Steering

SERICES LIGHT CAME ON FOR POWER STEERING

NHTSA ODI 11311380

Feb 23, 2020Engine

HELLO MY 2016 CHEVY IMPALA LIMITED LTZ HAS A IDLE ISSUE WHEN I COME TO A STOP.IT WILL IDLE LOW AN STUMBLE LIKE IT'S GOING TO CUT OFF THEN IT GOES BACK TO NORMAL.ANY SUGGESTIONS.MY CHECK ENGINE LIGHT IS NOT ON.IT DOES THIS ALMOST EVERY TIME I COME TO A STOP.

NHTSA ODI 11310932

Feb 21, 2020Fire

2016 POLICE IMPALA WITH 63,829 CAUGHT FIRE AND IS NO LONGER USABLE. THE OFFICER PARKED AND LOCKED THE CAR UP TO DO A FOOT PATROL AROUND BUILDING 33 ON DLA RICHMOND. WHEN HE RETURNED TO THE CAR, KEYFOB WOULD NOT OPEN THE DOOR SO HE OPENED IT MANUALLY. WHEN HE OPENED THE DOOR, THE SMOKE FROM THE FIRE BILLOWED OUT, BUT THE FIRE WAS ALREADY OUT. THE DLA FIRE DEPARTMENT INDICATED THAT THE FIRE STARTED AT THE DRIVER SEAT ELECTRIC MOTOR. MAINTENANCE RECORDS INDICATE THE SEAT MOTOR WAS PREVIOUSLY SERVICED/REPLACED BY HERITAGE CMA CHEVROLET ON AUGUST 24, 2018.

NHTSA ODI 11310586

Jan 31, 2020Transmission & drivetrainSpeed controlEngine

WHILE DRIVING MY VEHICLE, THE RPM GOES TO 4 OR 5 WHILE ONLY ATTEMPTING TO DO SPEED LIMING, IT STALLS AND JERKS AS IF SOMEONE IS PULLING ON THE VEHICLE AS I TRY TO ACCELERATE. ON THE EXPRESSWAY, MY VEHICLE STRUGGLES TO HIT 40MPH - 60MPH WITHOUT IT FEELING FORCED AND RPM AT 5. IT STALLS TO REVERSE SOMETIMES AND STALLS TO TAKE OFF.

NHTSA ODI 11306251

Jan 21, 2020Electrical system

CONCERNING THE 2016 CHEVROLET IMPALA TRUNK, THERE WERE SEVERAL OCCASIONS OF THE TRUNK BEING FOUND OPENED ON IT'S OWN WHEN NOT IN USE. RECENTLY, THE TRUNK WILL NOT CLOSE OR WILL NOT OPEN. I'VE PURCHASED FUSES TO NO AVAIL AS THEY CONTINUE TO BLOW. CONTACTED CHEVROLET CUSTOMER CARE, THEY LIED AND SAID NO COMPLAINTS HAD BEEN RECEIVED ON ANY MODELS SINCE 2000. THERE ARE AT LEAST 2 OTHER COMPLAINTS ABOUT THE TRUNK ON THE NTHSA SITE. CHEVROLET (ROB) INFORMED ME MY COMPLAINT IS NOW IN THEIR RECORDS. CONCERNING THE ELECTRICAL SYSTEM, DOORS COULD BE HEARD CLICKING WHEN NOT IN USE. MY BATTERY HAS DRAINED SEVERAL TIMES DUE TO EROSION. I PURCHASED NEW CABLE WHICH WORKED FINE FOR SOME MONTHS BUT THEN HAD TO PURCHASE NEW BATTERY. THESE ARE OBVIOUS ISSUES GM SHOULD ADDRESS.

NHTSA ODI 11300883

Jan 9, 2020

TRUCK LID WONT OPEN IN GARAGE, TRIED FACTORY REMOTE, TRIED LATCH ON REAR OF TRUCK LID, TRIED TRUCK RELEASE LOCATED BY STEERING WHEEL. ALL THREE ITEMS ABOVE WONT WORK. HAD TO CLIMB THROUGH REAR SEATS TO GET THE TRUCK TO OPEN. AND PULL SAFETY LATCH.

NHTSA ODI 11298304

Dec 12, 2019Transmission & drivetrainAirbagsSeat belts

WHEN I WAS DRIVING DRIVING ON THE 91 FREEWAY GOING TO WORK AT THE SPEED, APPROXIMATELY 65 MPH THE TRANSMISSION STARTED SHIFTING ERRATICALLY LIKE IT WAS GOING TO STOP OR IT WAS STUCK IN THE WRONG GEAR. MY HUSBAND WAS TOLD TO MAKE AN APPOINTMENT TO BRING THE CAR INTO GMC WEEKS LATER THEY FINALLY DECIDED THAT WE COULD BRING THE CAR IN ONLY TO BE TOLD THAT THERE WAS NO LIGHTS ON THE DASH BOARD AND THEY TEST DROVE IT AROUND THE BLOCK AND DID NOT FEEL ANY ISSUES.THAN AROUND OCTOBER I WAS DRIVING AND THE AIR BAG LIGHT KEPT POPPING UP ON THE DASHBOARD AND MAKING A BEEPING NOISE AROUND EVERY 2-3 MINUTES OF DRIVING. MY HUSBAND TOOK THE CAR BACK IN TO THE DEALERSHIP(PENSKE CHEVROLET IN CERRITOS AUTO SQUARE) THE TECHNICIAN UNHOOKED THE WIRES FOR THE AIR BAG AND SAID THAT THEY WOULD ORDER THE PART. I WAS INFURIATED!! NOT ONLY WAS I DRIVING A CAR THAT I DO NOT FEEL SAFE IN BUT. I HAVE TO PUT MY 12 YEAR OLD DAUGHTER WHO HAS BEEN HAVING SEIZURES LIFE IN DANGER AS WELL. THE TECHNICIAN ALSO STATED THAT THERE IS A SAFETY RECALL ON THE DEFECTIVE SEAT BELTS AS WELL. ONE MONTH LATER THE DEALERSHIP CALLS MY HUSBAND AND SAYS THAT THE PART IS IN FOR THE SEAT BELT AND AIRBAGS HE INSTALLS IT AND CALLS MY HUSBAND AND SAYS THAT THE PARTS ARE DEFECTIVE. 2 MONTHS LATER TODAY AND STILL HAVE NO PARTS, NO SOLUTION AND THE CONSTANT RUN AROUND!

NHTSA ODI 11288781

Dec 10, 2019Speed controlBrakes

I DRIVE A 2015 CHEVY IMPALA, 3 DIFFERENT MECHANICS HAVE TOLD ME MY BRAKES ARE GOOD AS NEW AND I SHOULDN'T HAVE ANY PROBLEMS WITH THEM HOWEVER MY CAR IS STILL HAVING TROUBLE COMING TO A COMPLETE STOP AND IT'S SCARY BECAUSE NOT ONLY DO I HAVE TWO CHILDRE BUT I ALSO LIVE IN A SNOWY STATE.

NHTSA ODI 11288261

Nov 25, 2019Steering

I PURCHASED A '16 IMPALA LS2 WITH 37K MILES, AFTER OWNING IT FOR A WEEK, I CHECKED THE AIR PRESSURE ON THE SPARE TIRE TO FIND THE TRUNK WITH ABOUT 4" OF WATER IN TRUNK, THE DEAL REPLACED THE TAIL LIGHT GASKETS AND HAVE NOT HAD AN ISSUE SINCE. AFTER DRIVING THE CAR FOR 6 MONTHS AND JUST OVER 10K MILES, I WAS DRIVING THROUGH THE SMALL TOWN I LIVE IN AND MY POWER STEERING JUST STOPPED WORKING AND "POWER STEERING FAILURE" NOTE POPPED UP. THANKFULLY GOT PULLED OVER SAFELY, TURNED CAR OFF, WAITED 30 SEC., RESTARTED THE CAR AND STILL NO POWER STEERING. WAS ABLE TO GET THE CAR TO THE DEALER SHIP WHERE I BOUGHT CAR, I WAS FORTUNITE THAT I WAS ONLY 200 YARDS FROM DEALERSHIP. DEALERSHIP CALLED AFTER HAVING CAR FOR ABOUT 4-5 HOURS AND THEY CANT FIND ANY PROBLEM!!! I SURE HOPE THAT THEY DO FIND SOMETHING AND THEY FIX IT. MY "CERTIFIED" WARRANTY WILL EXPIRE IN ABOUT 2500 MILES AND I DON'T WANT THE PROBLEM TO HAPPEN AGAIN AND HAVE TO PAY OUT OF POCKET WHEN THIS IS CLEARLY AND ISSUE ON THESE ELECTRONIC STEERING MODULES.

NHTSA ODI 11282389

Oct 17, 2019Electrical system

WHEN DRIVING THE VEHICLE EVERYTHING GOES OUT YOU HAVE NO CONTROL, THE VEHICLE IS COMPLETELY DARK, ABSOLUTELY NO CONTROL. THE VEHICLE WAS IN MOTION, HAD NO POWER AT ALL

NHTSA ODI 11269159

Sep 25, 2019Lights

WHILE DRIVING HEADLIGHTS WOULD NOT COME ON, NOTHING IS WORKING

NHTSA ODI 11257988

Sep 24, 2019AirbagsSeat belts

MY IMPALA AIR BAG LIGHT FREQUENTLY LIGHTS UP. THEN THE PASSENGER AIR BAG LIGHT SAYS OFF EVEN WHEN THERE IS A PASSENGER. AT OTHER TIMES THE PASSENGER SEAT BELT SIGN IS ON AND THE AIR BAG SIGN SAYS ON, AND THERE IS NO PASSENGER. IT HAPPENS WHEN I START THE CAR AND RANDOMLY WHILE DRIVING. I HAD THIS DIAGNOSED AT A CHEVY DEALER AND THE CAR NEEDS PASSENGER PRESENCE SENSOR AND ELECTRONIC CONTROL UNIT HARDWARE. THESE PARTS ARE EXPENSIVE. THE IMPALA HAS 41000 MILES. I BELIEVE THIS A SAFETY CONCERN FOR REQUIRED EQUIPMENT ON AUTOMOBILES.

NHTSA ODI 11257750

Aug 31, 2019Electrical systemEngine

WENT TO START THE CAR AND THE SIDE DETECTION SYSTEM WENT OUT AND IS CAUSING ELECTRICAL PROBLEMS IN THE CAR. SIDE DETACTION, COMPUTER, IGNITION, ETC.

NHTSA ODI 11252557

Aug 29, 2019Electrical systemElectronic Stability Control (esc)

CAR WOULD NOT START AND ALL OF MY SENSORS ARE GOING OFF NEEDING TO BE SERVICED. THEN IT GOES AWAY. I DROVE IT THE DAY BEFORE WITH NO PROBLEMS. GO TO MY CAR THE NEXT DAY AND ALL OF MY SENSORS ARE ACTING UP.

NHTSA ODI 11252150

Aug 15, 2019SteeringElectrical system

THE POWER STEERING IS ELECTRIC AND IT'S JUST TURNING OFF WHEN THE CAR MAKES A TURN WITHOUT NOTICE.

NHTSA ODI 11244176

Jul 24, 2019Steering

DRIVING ON 2 LANE HIGHWAY AROUND 40-45 MPH WHEN SUDDENLY THE STEERING WHEEL BECAME EXTREMELY HARD TO TURN. WARNING MESSAGE "SERVICE POWER STEERING DRIVE WITH CAUTION" POPPED ON. HAD EXTREME RESISTANT TRYING TO TURN INTO A PARKING LOT TO CHECK FOR LOST OF FLUID. NEARLY HIT A CAR TRYING TO GET THE IMPALA INTO THE PROPER RIGHT LANE. AFTER ABOUT 30 MINUTES OF LOOKING IN OWNER'S MANUAL AND SEARCHING IN ENGINE COMPARTMENT TO DISCOVERED THAT THIS IS AN ELECTRIC STEERING. CHECK FOR ANY BLOWN FUSE - FOUND NONE. AFTER ABOUT 45 MINUTES FROM PULLING OVER, RESTARTED THE ENGINE AND FOUND POWER STEERING HAS RETURN TO NORMAL OPERATION. MILEAGE IS 52,454. WILL BE CONTACTING DEALER.

NHTSA ODI 11234659

Jul 18, 2019TiresCrash1 injury

2016 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO MALFUNCTION OF TIRES. *LD THE CONSUMER STATED THAT THE TIRES WERE THE CAUSE OF THE ACCIDENT. THE TIRE MANUFACTURER DID NOT ACCEPT RESPONSIBILITY BUT, STATED THE TIRE DAMAGE WAS DUE TO THE ACCIDENT ITSELF.*JS

NHTSA ODI 11233353

Jul 15, 2019

TRUNK FILLED WITH WATER IN TIRE COMPARTMENT.

NHTSA ODI 11232025

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Working with the data? Download all 110 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2016 Chevrolet Impala verdict →