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What 110 owners told NHTSA about the 2016 Chevrolet Impala

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (110)Crash / fire / injury (12)Electrical system (30)Engine (20)Airbags (16)Steering (16)Transmission & drivetrain (16)Electronic Stability Control (esc) (10)Brakes (8)Body & structure (7)Lights (7)Fuel system (5)

30 of 110 complaints match · Electrical system · clear filters · page 2 of 2

Apr 29, 2018Electrical systemElectronic Stability Control (esc)Engine

ITS WAS ROUND 9:00 P.M. WHEN I WAS DRIVING DOWN A TWO LANE ROAD, GOING AROUND A CURVE WHEN ALL MY INTERIOR LIGHTS(DASH BOARD, RADIO, AND GEAR SHIFT LIGHTS)TURN OFF FOR ABOUT THREE SECONDS. THE CAR FELT AS IT WAS COMPLETELY OFF BUT POWERED BACK UP AND CONTINUED TO DRIVE NORMAL.

NHTSA ODI 11090911

Nov 29, 2017Electrical systemEngine

FOR THE PAST 3 MO. UPON STARTING THE VEHICLE I HEAR A "POP" NOISE. IT ONLY HAPPENS EVERY ONCE IN A WHILE IN THE MORNING OR THE EVENING WHEN I GET OFF WORK. SOMETIMES IT WILL GO A WEEK OR MORE WITHOUT MAKING THE SOUND. THE SOUND WILL NOT REPEAT ITSELF IF I IMMEDIATELY TURN THE CAR OFF AND RESTART IT. THE 1ST TIME I TOOK IT TO THE DEALERSHIP, THEY SIAD NOTHING WAS WRONG & THEY DIDN'T HEAR THE "POP". THE 2ND TIME THEY SAID IT WAS THE EXHAUST SO THEY REPALCED SOME HOSES, THE 3RD TIME, IN WHICH THE "POP" WAS MORE FREQUENT AND LOUDER, THEY SAID IT WAS THE STARTER STICKING. AFTER REPLACING THE STARTER, A WEEK LATER, I STILL HEAR THE "POP" UPON STARTING IT. THE VEHICLE IS NOT IN MOTION WHEN THIS HAPPENS. OBVIOUSLY, THEY DON'T KNOW WHAT THE PROBLEM IS IF THEY DIAGNOSED IT AS THE EXHAUST FIRST & THEN THE STARTER AND IT'S STILL MAKING THE SAME NOISE AFTER SERVICING BOTH SAID PROBLEMS. I AM VERY FRIGHTENED ABOUT THIS PROBLEM BECAUSE 7 MO. AGO MY BUICK PARK AVE CAUGHT FIRE ON ME IN MY GARAGE UPON STARTING IT AND HEARING THE SAME "POP" NOISE. A COWORKER OF MINE HAS THE SAME KIND OF CAR AND IS EXPERIENCING THE SAME PROBLEM. I AM ALMOST SURE WE AREN'T THE ONLY TWO CONSUMERS WHO IS EXPERIENCING THIS ISSUE. I PURCHASED THE CARM ON 04/07/2017 AND THIS PROBLEM STARTED ABOUT THE 1ST TO 2ND WEEK IN AUGUST AFTER MY 1ST OIL CHANGE. PLEASE LOOK INTO THIS, TOO MANY CARS ARE CATCHING FIRE AND PEOPLE ARE BEING HURT AND EVEN KILLED.

NHTSA ODI 11051192

Aug 28, 2017Electrical systemElectronic Stability Control (esc)

VEHICLE SOMETIMES DOESN'T WANT TO STAR(YOU TURN THE KEY TO START AND IT DOES NOTHING ) ALSO WHEN CAR GOES ON AUTO STOP AND COMES OFF AUTO STOP IT CLUNKS LIKE IF THE CAR HAD BAD MOTOR MOUNTS

NHTSA ODI 11020091

Nov 21, 2016Transmission & drivetrainElectrical systemLightsCrash1 injury

ON FRIDAY, NOVEMBER 18, 2016 AT APPROXIMATELY 5:20 A.M. I WAS PARKING MY CAR IN A CENTER CITY PARKING GARAGE. I WAS APPROXIMATELY 2 CAR LENGTHS FROM THE PARKING SPOT. I WAS BACKING MY CAR INTO THE SPOT. THE CAR WAS STOPPED AND I REMOVED MY SAFETY BELT AND LOWERED THE WINDOW. I PUT THE CAR IN REVERSE AND DEPRESSED THE ACCELERATOR TO PROCEED INTO THE LINED PARKING SPOT. THE CAR PROCEEDED AT A HIGH RATE OF SPEED INTO A CONCRETE WALL. THERE WERE NO OBSTRUCTIONS AND THE ACCELERATOR WAS NOT FULLY DEPRESSED WHEN THIS OCCURRED. I IMMEDIATELY TOOK MY FOOT OFF OF THE ACCELERATOR AND HIT THE BRAKE BUT THE BRAKE DID NOT RESPOND SINCE THIS ALL OCCURRED IN ROUGHLY IN SECONDS AND APPROXIMATELY 20 FEET IN LENGTH. UPON IMPACT A SMOKE FILLED THE CABIN AREA. I HIT MY HEAD AGAINST THE HEADREST AND SLIGHTLY INTO THE STEERING WHEEL. ANOTHER PARKING PATRON SAW THIS ALL PLAY OUT AND CAME TO MY AID. IT WAS A HORRIFIC INCIDENT. I AM THANKFUL AND LUCKY TO BE ALIVE. IT WAS AS IF THE CAR ACTED ON IT'S OWN. AFTER PUTTING THE CAR IN PARK ALL OF THE LIGHTS IN THE CAR AND THE FLASHER WERE ON. ONSTAR NOTIFIED ME TO ASK IF I WAS OK. I EXPLAINED TO HER WHAT HAD HAPPENED. AFTER TWO HOURS NO ONE CAME TO MY AID DESPITE BEING TOLD SOMEONE WAS DISPATCHED. THE BATTERY WENT DEAD AND IT WAS AT THAT TIME I CONTACTED AAA TO HAVE THE CAR TOWED OUT OF THE GARAGE. IT IS CURRENTLY IN "BRENDAN'S COLLISION, LTD, 210 W. HILLCREST AVENUE, HAVERTOWN, PA. I CONTACTED GM IMMEDIATELY AFTER THE ACCIDENT AND THEY TOOK A REPORT. THE CAR WAS PURCHASED IN JULY 2016 AND HAD 3021 MILES ON IT. IT WAS SURREAL AND I WAS FULLY AWARE OF WHAT WAS HAPPENING DURING THIS WHOLE ORDEAL.

NHTSA ODI 10927144

Aug 1, 2016Electrical systemEngine

WHEN TRAVELING ON THE HIGHWAY OR LOCAL ROADS. MY VEHICLE WOULD WARN ME TO SHIFT INTO PARK TO STOP THE ENGINE. THE AFTER 3 NOTICES IT WOULD SHUTDOWN COMPLETELY.

NHTSA ODI 10892209

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Working with the data? Download all 110 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2016 Chevrolet Impala verdict →