What 240 owners told NHTSA about the 2016 Chevrolet Cruze Limited

IN NOVEMBER OF 2015 I WAS SITTING AT A STOP SIGN AND SOMEBODY HIT ME HEAD ON AT APPROXIMATELY 45 TO 50 MPH CAUSING A SUBSTANTIAL AMOUNT OF DAMAGE TO THE FRONT END OF MY CAR COSTING NEARLY A TOTAL OF $9,000. THE AIR BAGS DIDNT DEPLOY RESULTING MINOR INJURIES. ON MARCH 06, 2016 MY VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WITH A DEER AT APPROXIMATELY 65 MPH RESULTING IN $8,100 WORTH OF DAMAGE TO MY VEHICLE. THE AIR BAGS DID NOT DEPLOY AGAIN ONLY THIS TIME NO INJURIES WERE CAUSED. RIGHT AFTER THE ACCIDENT BEFORE THE CAR WAS TOWED FROM THE SCENE THERE WAS A AIRBAG LIGHT ON MY DASHBOARD THAT WAS STAYING ON FOR A COUPLE DAYS THEN WENT AWAY. I CONTACTED GM PERSONALLY AND THEY TOLD ME THAT THERE IS NOTHING THAT THEY CAN DO FOR ME. BOTH THE DEALERSHIP WHERE I PURCHASED THE CAR AND MY INSURANCE COMPANY HAVE STATED THAT BASED ON ALL INFORMATION GIVEN, THEY BELIEVE THAT THE AIRBAGS SHOULD HAVE DEPLOYED AND THAT GIVEN THAT THEY DIDN'T THERE IS A FAULT IN PERFORMANCE.

NHTSA ODI 10905160

TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK POWER STEERING WARNING LIGHT ILLUMINATED. WHEN ATTEMPTING TO STOP THE VEHICLE, THE BRAKES WERE INOPERABLE. AFTER COASTING TO THE SIDE OF THE ROAD, BLACK SMOKE WAS PRESENT COMING FROM THE WINDOW VENTS. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE DOORS WOULD NOT IMMEDIATELY UNLOCK. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AND WITNESSED FLAMES UNDER THE HOOD OF THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 10,000. UPDATED 10/18/16*LJ THE CONSUMER STATED A POLICE REPORT WAS FILED. UPDATED 10/19/16.*JB

NHTSA ODI 10888542