What 240 owners told NHTSA about the 2016 Chevrolet Cruze Limited

TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. WHILE DRIVING 55 MPH AND ATTEMPTING TO MAKE A TURN, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE BEGAN TO FISHTAIL. THE VEHICLE STRUCK A GUARDRAIL AND COLLIDED WITH A TREE. THE CONTACT ALSO STATED THAT THE GROUND WAS DRY. THE CONTACT HAD TO BE TRANSPORTED BY AMBULANCE TO THE HOSPITAL AND HAD HIP SURGERY AND LACERATIONS TO THE BACK OF THE HEAD, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 2,135.

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AS I WAS DRIVING ABOUT 35 ON A CITY STREET, EVERYTHING SEEMED LIKE JUST ANY OTHER DAY. BUT IT WAS FAR FROM IT. I STARTED TO SMELL A FUNNY PLASTIC/RUBBER LIKE SMELL COMING FROM THE FRONT OF MY CAR. SO IMMEDIATELY PULLED OVER TO CHECK WHAT WAS GOING ON. IT IS KEY TO NOTE THAT I ALSO CHECKED MY ENGINE TEMPERATURE, SPECULATING THAT MAYBE I FORGOT TO TOP OFF THE COOLANT OR SOMETHING, BUT THE TEMPERATURE WAS PERFECT. I STOPPED THE CAR, POPPED THE HOOD, AND SAW WHAT WAS TO MY SHOCK JUST INSANE... A 3 FOOT FLAME THAT WAS BURNING UP MY WHOLE ENGINE COMPARTMENT. I DID NOT EVEN TRY TO PUT THE FLAME OUT WITH ANY MEANS BECAUSE THE FLAME WAS LOCATED TOO CLOSE TO THE FUEL INJECTORS AND I WAS NOT CONFIDENT ENOUGH TO RISK IT AND TRY TO PUT OUT THE FLAME. I CALLED 911 AND IN SEVERAL MINUTES, TO MY LUCK, THEY WERE THERE AND PUT THE FLAME OUT BEFORE THE CAR BLEW UP. HOWEVER, THE WHOLE FRONT OF THE CAR AND SOME OF FRONT INTERIOR IS BASICALLY MELTED AND THE CAR IS NOT USEFUL FOR ANYTHING ANYMORE. THIS WAS A SPONTANEOUS FLAME THAT HAPPENED WHILE DRIVING NORMALLY AT ABOUT 35 MPH ON A 70 DEGREE DAY. WHAT HAPPENED? I DO NOT KNOW... BUT WHAT I DO KNOW IS THAT CARS ARE NOT SUPPOSED TO PUT THEIR DRIVERS AND PASSENGERS AT RISK OF DYING JUST BECAUSE A PERSON WANTS TO PEACEFULLY DRIVE DOWN TO POINT B FROM POINT A. PLEASE LOOK INTO THIS, WHOEVER WILL BE DOING SO. THIS KIND OF CAR MANUFACTURING IS UNACCEPTABLE! *TR

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VEHICLE PROVED TO BE SPONTANEOUSLY COMBUSTIVE THUS THE CAR BURNED UP IN A FIRE DUE TO ELECTRICAL HARNESS CATCHING FIRE AS STATED FIRE FIRE DEPARTMENT FIRE INSPECTOR. NO SIGNS SHOWED ANY IMMINENT DANGER, THE DRIVER OF THE VEHICLE BARELY ESCAPED BEFORE CAR WENT UP IN FLAMES. THE VEHICLE WAS IN MOTION BEING DRIVEN ON A CITY STREET.

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2016 CRUZE THE STEERING LOCKED AS I WAS MERGING INTO TRAFFIC WITH MY 16 YEAR DAUGHTER ALL ELECTRICAL SYSTEM WAS GOING OFF AND ON. AFTER A COUPLE OF MINUTES STEERING RELEASED AND RADIO SYSTEM CAME BACK ON AND WAS ABLE TO MAKE IT TO THE LOCAL DEALERSHIP. WE PURCHASED THIS CRUZE FOR MY 16 YR DAUGHTER AS HER FIRST CAR BUT FIND IT VERY UNSAFE. THIS PROBLEM IS A SAFETY HAZARD THIS PROBLEM NEEDS TO BE FIXED BEFORE SOMEBODY GETS SERIOUSLY INJURED OR KILLED. CHEVY NEEDS TO LOOK INTO THIS PROBLEM AND GET THIS FIXED. THIS HAPPENED 9/14/16 AND CAR IS STILL AT DEALERSHIP. SERVICE TECH CAN NOT FIGURE OUT WHAT IS WRONG WITH IT. HE WAS NOT EVEN ABLE TO DRIVE IT HIMSELF.

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IN NOVEMBER OF 2015 I WAS SITTING AT A STOP SIGN AND SOMEBODY HIT ME HEAD ON AT APPROXIMATELY 45 TO 50 MPH CAUSING A SUBSTANTIAL AMOUNT OF DAMAGE TO THE FRONT END OF MY CAR COSTING NEARLY A TOTAL OF $9,000. THE AIR BAGS DIDNT DEPLOY RESULTING MINOR INJURIES. ON MARCH 06, 2016 MY VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WITH A DEER AT APPROXIMATELY 65 MPH RESULTING IN $8,100 WORTH OF DAMAGE TO MY VEHICLE. THE AIR BAGS DID NOT DEPLOY AGAIN ONLY THIS TIME NO INJURIES WERE CAUSED. RIGHT AFTER THE ACCIDENT BEFORE THE CAR WAS TOWED FROM THE SCENE THERE WAS A AIRBAG LIGHT ON MY DASHBOARD THAT WAS STAYING ON FOR A COUPLE DAYS THEN WENT AWAY. I CONTACTED GM PERSONALLY AND THEY TOLD ME THAT THERE IS NOTHING THAT THEY CAN DO FOR ME. BOTH THE DEALERSHIP WHERE I PURCHASED THE CAR AND MY INSURANCE COMPANY HAVE STATED THAT BASED ON ALL INFORMATION GIVEN, THEY BELIEVE THAT THE AIRBAGS SHOULD HAVE DEPLOYED AND THAT GIVEN THAT THEY DIDN'T THERE IS A FAULT IN PERFORMANCE.

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RENTAL CAR FROM AVIS HAS AN OPEN RECALL AND THEY RENTED THE CAR IN ATLANTA, GA ON SEPTEMBER 9TH.

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TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK POWER STEERING WARNING LIGHT ILLUMINATED. WHEN ATTEMPTING TO STOP THE VEHICLE, THE BRAKES WERE INOPERABLE. AFTER COASTING TO THE SIDE OF THE ROAD, BLACK SMOKE WAS PRESENT COMING FROM THE WINDOW VENTS. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE DOORS WOULD NOT IMMEDIATELY UNLOCK. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AND WITNESSED FLAMES UNDER THE HOOD OF THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 10,000. UPDATED 10/18/16*LJ THE CONSUMER STATED A POLICE REPORT WAS FILED. UPDATED 10/19/16.*JB

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2016 CHEVY CRUZE LMTD LTZ, DRVG DOWN HWY MIDDLE OF NO WHERE 5 HOURS FROM HOME 1T 1AM DRVG 70 MPH, TMS SUDDENLY SHOWS RIGHT FRONT PASSENGER TIRE WITH A TIRE PRESSURE OF 12LBS, NEAREST GAS STATION 10 MILES DOWN HWY, AS DRIVE THERE TIRE PRESSURE SLOWLY CREEPS UP TO 25 LBS BUT GOES NO HIGHER. GET TO GAS STATION, TIRE IS NOT DEFLATED, PURCHASE MANUAL TIRE GAUGE SHOWS TIRE PRESSURE AT 32LBS, TMS STILL SHOWING 25LBS EVEN AFTER RESTARTING CAR SEVERAL TIMES. GET BACK ON HWY AFTER DRVG FOR ANOTHER HOUR, TIRE PRESSURE GOES BACK TO 32LBS.

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CHECK ENGINE LIGHT CAME ON WITH MY 2016 CHEVY CRUZE WITH LESS THAN 1300 MILES ONIT. DEALERSHIP CANT GET ME IN UNTIL LATE NEXT WEEK!!! WHY IS THIS ON ALREADY!!

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CAR STOPPED AND WAS COMPLETELY DEAD IN THE MIDDLE OF THE HIGHWAY, HAZARD LIGHTS DIDN'T WORK. ONSTAR DIDN'T WORK, I COULDN'T ROLL WINDOWS DOWN AND COULD NOT UNLOCK DOORS TO GET OUT OF VEHICLE. 10 MINS LATER VEHICLE RESTARTED LIKE NOTHING HAD HAPPENED. AFTER HAVING IT TOWED BACK TO DEALERSHIP SEEING AS CAR WAS LEASED ONLY 14 DAYS PRIOR, THEY STATED THIS WAS A KNOWN RECALL AND THAT BATTERY CABLE WASN'T PROPERLY SECURED. I WAS NEVER MADE AWARE OF THE RECALL EVEN THOUGH GM SAID THEY ISSUED IT ON 5/24/16 AND THIS HAPPENED ON 6/1/16. DEALERSHIP AND GM BOTH REFUSED RESPONSIBILITY STATING IT WAS A KNOWN RECALL WHEN I ASKED TO RETURN THE CAR THAT ALMOST KILLED ME AND OFFERED ABSOLUTELY NO ESCAPE ROUTE. BEWARE THERE IS NO WAY OUT OF THE 2016 CHEVY CRUZE WITHOUT BATTERY POWER; DOORS AUTO LOCK AND "KNOB" RECEDES INTO DOOR AND CANNOT BE MANUALLY OPENED IN ANY WAY.

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TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE HAD OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80. THE VIN WAS NOT AVAILABLE.

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I PURCHASED A NEW 2016 CHEVY CRUZE LIMITED FROM FAIRWAY CHEVROLET ON 4/2/16. AT THE TIME OF PURCHASE I WAS NOT AWARE THAT IT HAD A CENTER HIGH MOUNTED STOP LIGHT FLASHING DEVICE ON IT[THE DEALER CALLED IT A "RED ALERT SYSTEM". I STATED TO DEALERSHIP PERSONNEL THAT PER DOT LAWS THAT I BELIEVE SUCH A DEVICE IS NOT LEGAL. THEY STATED THAT IT WAS LEGAL .I REMOVED THE DEVICE MYSELF AS THEY WERE TO BUSY TO DO IT WITHOUT A LENGTHY DELAY.CAN YOU PLEASE LOOK INTO THIS ISSUE? THE DEALER SERVICE PERSONNEL STATED THAT THEY INSTALL THESE ON ALL THERE NEW VEHICLES AND IF ITS NOT LEGAL PER DOT LAWS THEN I HOPE YOU CAN AND WILL RECTIFY THIS ISSUE. MY NAME IS [XXX] PHONE #[XXX] AND MY EMAIL IS [XXX]. PLEASE LET ME KNOW WHAT YOU CAN DO ABOUT THIS ISSUE IF ANYTHING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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THE THROTTLE STICKS. ITS HAPPENED THREE TIMES NOW

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TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANUVER AND REQUIRED EXCESSIVE FORCE. THE FAILURE OCCURRED WHILE DRIVING ON A STRAIGHT ROAD FOR AN EXTENDED PERIOD OF TIME AND 55 MPH OR GREATER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VEHICLE WAS TEST DRIVEN; HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER FAILED TO PERFORM DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,850.

NHTSA ODI 10838142

THERE IS A DISTINCT "CLUNKING" NOISE COMING FROM THE REAR OF THE VEHICLE WHEN TRAVELING OVER A BUMP, THROUGH A DIP OR ON AN UNEVEN ROAD SURFACE. THE CHEVROLET DEALER HAS CONFIRMED THAT THE PROBLEM IS IN THE REAR SUSPENSION, BUT THAT CHEVROLET DOES NOT HAVE A REPAIR FOR THE PROBLEM. I HAVE DRIVEN FOUR OTHER 2016 CHEVROLET CRUSE VEHICLES WITH SIMILAR MILES AND THEY ALSO HAVE THE PROBLEM. THE CHEVROLET DEALER STATES THAT THEY ALSO HAVE ENCOUNTERED THE PROBLEM IN NUMEROUS 2016 CHEVROLET CRUZE VEHICLES. I AM BEING TOLD TO OPERATE THE VEHICLE WITH THIS KNOWN CONDITION AS CHEVROLET MAY OR MAY NOT DEVELOP A REPAIR FOR THE REAR SUSPENSION PROBLEM.

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