What 81 owners told NHTSA about the 2016 BMW 5 Series Hybrid Sedan Phev

The contact owns a 2016 BMW 528I. The contact stated while driving at various speeds, there was smoke coming through the A/C vents and coming from underneath the hood. The check engine warning light and an unknown warning light were illuminated. The contact later received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000. VIN tool confirms parts not available.

NHTSA ODI 11621241

The contact owns a 2016 BMW 535I. The contact stated while driving at various speeds, the message that the engine was overheating was displayed. The contact stated that the vehicle was left overnight in a hotel parking lot. The vehicle was able to be restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed and determined that the water pump, plug connector, and head gasket had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000.

NHTSA ODI 11609695