What 228 owners told NHTSA about the 2015 Toyota Sienna

The contact owns a 2015 Toyota Sienna. The contact stated that while the vehicle was parked, and the shifter lever was turned off, it unexpectedly fell down, causing the vehicle to shift into drive and roll down the street, where it crashed into a house. At the time of the incident, the vehicle was occupied by one three-year-old and two six-year-old children. One of the six-year-old occupants attempted to move the shifter into park while another attempted to steer the vehicle. The passenger-side sliding door was ajar. There were no warning lights illuminated. There were no reported injuries, fire, or airbag deployment. A police report was filed. The vehicle was taken to a local dealer; however, the failure was not diagnosed or repaired. The manufacturer was contacted, but declined the claim. The failure mileage was approximately 119,274.

NHTSA ODI 11731336

My husband parked our minivan and came in to pick up the kids. While he was inside the library, the van went out of park and hit a fire truck in the parking lot. It seems this has been an issue with Toyota siennas in the past but I do not see it reported yet for its year 2015. Our van had damage to the front fender, hood, and surrounding area and needed repair. We obviously didn’t have any idea this was possible nor noticed anything since purchasing this van recently. I have read online that a Toyota sienna cannot be turned off without being in park. Since my husband was not in the vehicle when it crashed in the parking lot, it is clearly a defect of the vehicle.

NHTSA ODI 11679069