What 228 owners told NHTSA about the 2015 Toyota Sienna

We got into an accident today, and none of the sliding doors would not slide open. It would not even allow us to pull the doors opens. The vehicles electrical was damaged, but that should not prevent the other doors from opening. This is a very bad situation if someone is needing to evacuate the vehicle. The rear passengers would be trapped. Please address this issue with Toyota asap. People who usually have Vans have big families and small children. This would be a very bad situation if vehicle needed to be evacuated asap. The rear passengers would be stuck.

NHTSA ODI 11481046

2015 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE FIRE. *AS

NHTSA ODI 11131288

THE DASH WAS RANDOMLY FREEZING FOR ABOUT 5 MINUTES AND THEN RESET ITSELF WHILE DRIVING. ONCE IT RESET ITSELF, IT WENT BACK TO THE DEFAULT SETTINGS. IT WAS AT HEART CITY TOYOTA MULTIPLE TIMES FOR THIS PROBLEM. EACH TIME THEY SAID THAT THEY COULD NOT GET IT TO DUPLICATE THE PROBLEM. AFTER DROPPING IT OFF IN APRIL OF 2017, THE TECHNICIAN STATED THAT HE WAS ABLE TO DUPLICATE THE PROBLEM OF THE DASH RESETTING. HE DID A SOFTWARE UPDATE AND A HARD-RESET IN ORDER TO TRY FIXING IT. LOW AND BEHOLD, TWO DAYS LATER IT HAPPENED AGAIN. AFTER HAVING IT AT HEART CITY TOYOTA TO HAVE THE PROBLEM WITH THE CRUISE CONTROL LIGHT FLICKERING, FOR THE FIFTH TIME, FIXED, I REPORTED ABOUT THE DASH STILL HAVING THE PROBLEM OF RESETTING ITSELF. THE MANAGER OF HEART CITY TOYOTA TOLD ME AT THAT POINT THAT I AM NOT WELCOME BACK TO THEIR DEALERSHIP. AFTER CONTACTING TOYOTA CORPORATE ABOUT THIS, I WAS TOLD THAT THEY ARE ABLE TO REFUSE SERVICE EVEN WITH THE WARRANTY STILL PRESENT. THEY EXPLAINED THAT I NEEDED TO TAKE IT TO ANOTHER TOYOTA DEALERSHIP TO HAVE IT DIAGNOSED. SO I CONTACTED JORDAN TOYOTA AND EXPLAINED THE SITUATION. THE SERVICE MANAGER THERE INFORMED ME THAT IF HEART CITY TOYOTA WAS NOT ABLE TO DIAGNOSE THE PROBLEM, THEN THEY WERE NOT GOING TO START FROM SCRATCH TO DIAGNOSE THE PROBLEM THEMSELVES. THREE WEEKS LATER, WHILE DRIVING ON A COUNTY ROAD, THE DASH BEGAN TO SMOKE AND I PULLED OFF OF THE ROAD. WHEN IT BEGAN TO SMOKE EVEN MORE, I EXITED THE VEHICLE AND AS I WAS GETTING AS FAR AWAY AS I COULD I SEEN FLAMES. I CALLED 9-1-1 RIGHT AWAY. BY THE TIME THE FIRE DEPARTMENT WAS ABLE TO GET THERE AND EXTINGUISH THE FIRE, THE VAN WAS DESTROYED. WHICH ENDED UP BEING A TOTAL LOSS. ALL OF WHICH SEEMED TO BE DUE TO AN ELECTRICAL FIRE IN THE DASH. LUCKILY NO ONE WAS HURT.

NHTSA ODI 11001907

I STOPPED AT A GAS STATION AND WAS PARKED WITH THE CAR ON, AND I REACHED UNDER MY FRONT PASSENGER SEAT (MANUAL SEAT) AND RECEIVED A 20 AMP SHOCK FROM ONE OF THE WIRES UNDER THE SEAT. RESULTING IN MY DISLOCATING MY SHOULDER FROM THE MUSCLE SPASMS. TAKING IT INTO DEALERSHIP TOMORROW MORNING BUT AFTER TALKING WITH THEM THEY DONT HAVE ANY IDEA WHAT COULD HAVE CAUSED IT.

NHTSA ODI 10970614

TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. WHILE DRIVING UP A HILL, SMOKE ENTERED THE VEHICLE AND FLAMES APPEARED UNDER THE HOOD. THE CONTACT WAS ABLE TO EXIT THE VEHICLE. THE FIRE EXTINGUISHED ON ITS OWN, BUT THE VEHICLE WAS DAMAGED EXTENSIVELY. THE VEHICLE WAS TOWED TO A REPAIR SHOP AND A COLLISION CENTER TO REPAIR THE DAMAGES. THE MANUFACTURER TOWED THE VEHICLE TO A DEALER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. UPDATED 03/15/17*LJ *CN

NHTSA ODI 10945819

WHILE TRAVELING, OUR 2015 AWD TOYOTA SIENNA WITH 8K MILES CAUGHT FIRE AND WAS A TOTAL LOSS. THE VEHICLE WAS TRAVELING 45 MPH ON RT 102 NORTH IN SOUTHWEST HARBOR, ME BY THE ECHO LAKE NATIONAL PARK ENTRANCE, WHEN WE NOTICED WHITE/BROWN SMOKE IN THE REAR VIEW MIRROR. WE HAD ONLY BEEN ON THE ROAD FOR ABOUT 5 MINUTES. WE PULLED OVER AND TURNED THE CAR OFF. WHEN THE CAR CAME TO A STOP, BLACK SMOKE CAME INTO THE CABIN AND EVERYONE EVACUATED. DURING THE EVACUATION, WE NOTICED FLAMES COMING FROM THE FRONT ENGINE COMPARTMENT AS WELL AS THE UNDERSIDE OF THE VEHICLE. BY THE TIME THE SOUTHWEST HARBOR POLICE AND FIRE REACHED US, THE VEHICLE WAS COMPLETELY ENGULFED IN FLAMES. THE VEHICLE HAD BEEN DRIVING WELL THE ENTIRE TRIP. THE VEHICLE HAD BEEN SERVICED ONCE AT 5K MILES. IT IS UNKNOWN EXACTLY WHAT CAUSED THE FIRE. WE'VE FILED AN INSURANCE CLAIM WITH ARBELLA INSURANCE. THE CLAIM NUMBER IS 033734081. ALSO THE NATIONAL PARK SERVICE RANGER [XXX] FILED A REPORT [XXX] ABOUT THE INCIDENT. VIDEO OF FIRE TAKEN BY SOUTHWEST HARBOR FIRE DEPT HTTPS://WWW.FACEBOOK.COM/161511330824/VIDEOS/10153605854980825/ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10891491

MY 11-YEAR OLD SON GOT OUT OF THE FRONT PASSENGER SIDE OF OUR STAITIONARY MINIVAN (IN PARK BUT RUNNING), FOR ME TO DROP HIM OFF FOR A CELLO LESSON. HE OPENED THE REAR PASSENGER SIDE SLIDING DOOR TO GET HIS CELLO OUT. IT WASNT OPENING EASILY, SO I ALMOST SIMULTANEOUSLY PUSHED THE BUTTON ABOVE ME ON THE CONSOLE. AT THAT POINT THE DOOR STARTED TO CLOSE ON HIM. IT DID NOT STOP CLOSING AND WAS PRESSING HIM INTO THE DOOR FRAME. I DIDN'T REALIZE WHAT WAS HAPPENING, AND HE WAS TOO SHOCKED TO SCREAM. HE WAS TRYING TO STOP IT FROM CLOSING ON HIM, BUT IT KEPT CLOSING. I EXPECTED THAT THE DOOR WOULD AUTOMATICALLY SENSE A BLOCKAGE, STOP AND OPEN BACK. HE WAS ONLY OK BECAUSE HE WAS STRONG ENOUGH TO PRESS BACK, BUT HIS HIP WAS VERY BRUISED. I FINALLY REALIZED THAT THE DOOR WASN'T OPENING, AND PRESSED THE BUTTON AGAIN ABOVE ME AND THE DOOR STOPPED. IT STRIPPED THE WIRES IN THE DOOR, AND THE AUTOMATIC DOOR IS NOW BROKEN. THE ELECTRICAL OR SENSING SYSTEM IN THIS DOOR IS FAULTY.

NHTSA ODI 10862153