What 218 owners told NHTSA about the 2015 Toyota Corolla Cross

The contact owned a 2015 Toyota Corolla. The contact stated that the vehicle was previously involved in a front-impact collision, and the air bags had failed to deploy. The contact sustained injuries and received medical assistance from a chiropractor. A police report was filed, and the vehicle was driven from the scene. Additionally, the contact stated that while driving 35-40 MPH approximately a year later, another vehicle making a left turn at an undisclosed speed crashed into the front driver's side of the vehicle, causing the left side of the contact's head and shoulders to hit the driver's side window, and the contact's chest to hit the steering wheel. The contact was knocked unconscious for a moment. Upon regaining consciousness, the contact noticed that the vehicle was on top of a hill. The contact's husband arrived at the scene and transported the contact to the hospital. A police report was filed. The contact sustained spinal injuries from the cervical spine to the lumbar spine. The contact sustained whiplash, body soreness, and swelling on the right side of the hairline and temple. The contact was in the process of undergoing an MRI. The contact was currently receiving assistance from the chiropractor and the pain management Doctor. The vehicle was towed to a tow yard, and was then towed to an auto collision repair shop, where it was deemed a total loss by both the shop and the insurance company. The dealer was contacted, and the contact was advised that she would receive a call back later. The manufacturer was not notified of the failure. The failure mileage was approximately 100,108.

NHTSA ODI 11714547

I purchased this vehicle in November 2024 from a dealership. On July 8, 2025, I was involved in a crash where the airbag failed to deploy. After the accident, I learned there was an active recall from 2020 (NHTSA Recall No. 20V024) related to the airbag control system. The recall had not been repaired, and I was never informed of it when I bought the car. This defect may have worsened my injuries and left me completely unprotected during the crash.

NHTSA ODI 11672272

My daughter was hit from rear and the air bags didn't deploy the car was a total loss.

NHTSA ODI 11550236

The contact owns a 2015 Toyota Corolla. The contact stated that while driving 30 MPH and approaching a stop, the vehicle struck a deer, causing the front windshield to crack. The air bags did not deploy. The vehicle was towed to the residence. There were no reported injuries. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 96,500.

NHTSA ODI 11524380

My daughter was driving my car on the interstate the airbags deployed and hit her in the face, filled the car up with smoke, she couldn’t see anything she hit the iron poles that are together by cables. My car is totaled. My back tire broke completely off of the car. These cars aren’t built safe. I owned my car and now I’m without a car. Has anyone else ever had this happen? Air bags deploying for no reason?

NHTSA ODI 11456649

The contact owns a 2015 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 20V024000 (Air Bags). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, another vehicle T-boned the passenger's side of his vehicle. The seat belts did not restrain him, his wife, and their three minor children, upon impact. None of the air bags deployed upon impact. The contact suffered a left shoulder injury, and his wife suffered a hip injury. The three children did not sustain any injuries. The contact, his wife, and their children later received medical attention at the hospital. A police report was filed. The contact was able to drive away from the scene of the collision after roadside assistance replaced the passenger's side front tire. The dealer was made aware of the failure and requested the repair bills, the police report, and medical bills. The manufacturer was made aware of the failure and a case was opened. The manufacturer requested a demand letter but provided no further assistance. Prior to the collision, the contact's sister was also involved in another collision with the vehicle, and the same failure occurred. The failure mileage was approximately 120,000.

NHTSA ODI 11456109

I tried to stop as car in front me had stepped on brakes. I didn't stop and slid into back of another vehicle. Air bags did not deploy.

NHTSA ODI 11446545

WAS SIDE SWIPED BY A SEMI TRUCK WHICH FORCED MY CAR TO SPIN AROUND ON THE FREEWAY. THEN HIT BY MULTIPLE OTHER VEHICLES AND BLACKED OUT. DAMAGE TO EVERY SIDE OF MY VEHICLE AND AIRBAGS SHOULD HAVE DEPLOYED BUT THEY FAILED TO DO SO. I RECEIVED A RECALL NOTICE FOR MY VEHICLE LAST YEAR AND BROUGHT IT INTO THE DEALERSHIP AND HAD THE AIRBAGS FIXED. HOWEVER, THEY STILL FAILED TO DEPLOY.

NHTSA ODI 11398187

TL* THE CONTACT OWNED A 2015 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V024000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED WHILE DRIVING AT 65 MPH IN INCLEMENT WEATHER AND DRIVING THROUGH A PUDDLE OF WATER, THE VEHICLE HYDROPLANED AND CRASHED INTO A MARKER WHICH CAUSED THE VEHICLE TO FLIP ONTO AN EMBANKMENT. THERE WAS NO AIR BAGS DEPLOYED. THE CONTACT SUSTAINED A CONCUSSION. THE CHILD IN THE CENTER SEAT SUSTAINED NO INJURIES. THE FIRE DEPARTMENT WAS CONTACTED BUT WAS NOT NEEDED. MEDICAL ATTENTION WAS CONTACTED AND THE EMERGENCY MEDICAL TECHNICIAN VISUALLY EXAMINED THE CONTACT. THE CONTACT'S MOTHER ARRIVED AND DROVE THE CONTACT AND HER CHILD TO THE HOSPITAL WHERE SHE WAS TREATED FOR HER INJURIES. HIGHWAY PATROL TOWED THE VEHICLE TO A LOT WHERE THE INSURANCE ADJUSTOR WENT OUT AND DEEMED THE VEHICLE A TOTAL LOSS. RENO BUICK GMC CADILLAC (900 KIETZKE LN, RENO, NV 89502, (775)333-0000) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VIN WAS INCLUDED IN THE AFOREMENTIONED RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE WAS APPROXIMATELY 118,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11394732

WAS REAR ENDED BY A TRUCK THAT WAS GOING MORE THAN 40MPH ( I WAS AT A COMPLETE STOP),AND PUSHED INTO THE VEHICLE IN FRONT OF ME, AND AIR BAGS NEVER DEPLOYED. I HAD RECENTLY BEEN TO TOYOTA DEALERSHIP TO GET A TRANSMISSION FLUSH, WHEN THE MECHANIC NOTIFIED ME THAT THERE WAS A RECALL ON THE AIRBAGS, AND HE INFORMED ME THAT HE FIXED THAT PROBLEM AS WELL. I ALSO HAVE A WORK ORDER THAT SHOWS THAT THE AIRBAGS WERE FIXED THE AIRBAGS SHOULD HAVE BEEN DEPLOYED IN MY ACCIDENT.

NHTSA ODI 11353573

1994 TOYOTA COROLLA. CONSUMER WRITES IN REGARDS TO NON DEPLOYMENT OF AIRBAG DURING AUTO ACCIDENT AND SEEKING REIMBURSEMENT FOR COSTS. *JS

NHTSA ODI 11349393

THE CONTACT OWNED A 2015 TOYOTA COROLLA. THE CONTACT STATED WHILE DRIVING 55 MILES PER HOUR, THE DRIVER LOST CONTROL OF THE VEHICLE CAUSING THE VEHICLE TO HIT A DEER. AS A RESULT THE VEHICLE ROLLED OVER MULTIPLE TIMES. THE AIRBAGS DID NOT DEPLOY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. A POLICE REPORT WAS FILED. THE CONTACTED SUSTAINED BACK AND NECK INJURY. THE CONTACT STATED MEDICAL TREATMENT WAS NEEDED. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO FACILITY FOR BODY DAMAGE. THE INSURANCE ADJUSTER DEEMED THE VEHICLE A TOTAL LOSS. THE CONTACT STATED THE VEHICLE WAS WITH THE INSURANCE COMPANY AS OF NOW. THE CONTACTS STATED A LOCAL DEALER WAS CONTACTED HOWEVER, NO ASSISTANCE COULD BE OFFERED UNTIL THEY RECEIVED NOTICE FROM THE INSURANCE COMPANY OF UPDATES AND STATUS OF VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 43000. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V024000 (AIR BAGS). THE CONTACT STATED THE DEALER DAVID BRUCE TOYOTA ( 555 WILLIAM R LATHAM DR BOURBONNAIS IL 60914 866-756-1433) WAS CONTACT IN REGARDS TO THE AIRBAG RECALL. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE THE PARTS WAS NOT AVAILABLE FOR REPAIRED. THE CONTACT HAD EXPERIENCED AN AIRBAG FAILURE THREE WEEKS PRIOR TO RECEIVING THE RECALL NOTIFICATION.

NHTSA ODI 11322480

TL* THE CONTACT OWNS A 2015 TOYOTA COROLLA. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE VEHICLE IN FRONT BRAKED HOWEVER, WHEN THE CONTACT DEPRESSED HIS BRAKE PEDAL THE VEHICLE ACCELERATED. THE EMERGENCY BRAKE WAS APPLIED HOWEVER, THE VEHICLE STILL DID NOT STOP UNTIL THE IGNITION WAS TURNED OFF. THE FRONTAL AIRBAGS ON THE DRIVER'S AND PASSENGER'S SIDE DID NOT DEPLOY. THE CONTACT WAS CONCERNED AS THE RECALL REPAIR PARTS WERE UNAVAILABLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN NUMBER: 20V024000 (AIR BAGS) AFTER THE CRASH. BOTH VEHICLES WERE ABLE TO BE DRIVEN AWAY. THE DEALER TOYOTA OF DEERFIELD BEACH (1441 S FEDERAL HWY, DEERFIELD BEACH, FL 33441 954-719-0330) DID NOT KNOW ABOUT THE RECALL AT ALL. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS 18,740. *DT*DT *TP

NHTSA ODI 11320977

TL* THE CONTACT OWNED A 2015 TOYOTA COROLLA. THE CONTACT STATED WHILE DRIVING 55 MPH, THE DRIVER LOSS CONTROL OF THE VEHICLE CAUSING THE VEHICLE TO HIT A DEER. AS A RESULT, THE VEHICLE ROLLED OVER MULTIPLE TIMES. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. A POLICE REPORT WAS FILED. THE CONTACT DID SUSTAIN BACK AND NECK INJURY. THE CONTACT STATED MEDIAL TREATMENT WAS NEEDED. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO BODY FACILITY FOR BODY DAMAGE. THE INSURANCE ADJUSTER DEEMED THE VEHICLE A TOTAL LOSS. THE CONTACT STATED THE VEHICLE WAS WITH THE INSURANCE COMPANY AS OF NOW. THE CONTACT STATED A LOCAL DEALER WAS CONTACTED HOWEVER, NO ASSISTANCE COULD BE OFFERED UNTIL THEY RECEIVED NOTICE FROM THE INSURANCE COMPANY OF UPDATES AND STATUS OF VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 43, 000.THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V024000 (AIR BAGS). THE CONTACT STATED THAT DEALER DAVID BRUCE TOYOTA (555 WILLIAM R LATHAM SENIOR DR, BOURBONNAIS, IL 60914 866-756-1433) WAS CONTACT IN REGARDS TO THE AIR BAG RECALL. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE PARTS WAS NOT AVAILABLE FOR REPAIR. THE CONTACT HAD EXPERIENCE AN AIR BAG FAILURE 3 WEEKS PRIOR TO RECEIVING THE RECALL NOTIFICATION. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN*JB

NHTSA ODI 11319160

TL* THE CONTACT OWNS A 2015 TOYOTA COROLLA. CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT 45 MPH, THE VEHICLE IN FRONT BRAKED TO MAKE A TURN AS A RESULT THE DAUGHTER CRASHED INTO THE REAR OF THE VEHICLE. NO AIR BAGS DEPLOYED. A POLICE REPORT WAS MADE. THE DRIVER SUSTAINED WHIPLASH AND SOUGHT MEDICAL ATTENTION THE NEXT DAY. NO INJURIES WERE REPORTED IN THE OTHER VEHICLE. THE DRIVER WAS ABLE TO DRIVE THE VEHICLE TO HER RESIDENCE, WHERE AT THIS TIME WAS AWAITING AN INSURANCE ADJUSTER TO INVESTIGATE. NO DEALER WAS CONTACTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA RECALL NUMBER: 20V024000 (AIR BAGS) WHICH COULD POSSIBLY BE THE SOLUTION TO THE FAILURE THAT OCCURRED. VIN TOOL CONFIRM PARTS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

NHTSA ODI 11318568

MY TOYOTA WAS TEE BONED BY A DRIVER WHO RAN STOP SIGN. MY WIFE AND I WERE INJURED WHEN OUR AIRBAGS AND SEATBELTS FAILED TO DEPLOY PROPERLY. NO AIRBAGS DEPLOYED EVEN THOUGH WE WERE TRAVELING AT 40MPH AND WERE HIT HARD ON THE PASSENGER SIDE OF THE CAR. THE OTHER DRIVER RAN A STOP SIGN AND HIT US BROADSIDE.

NHTSA ODI 11302743

I WAS IN AN ACCIDENT ABOUT A YEAR-AND-A-HALF AGO COLLISION AT ABOUT 25 TO 35 MILES AN HOUR AND AIRBAGS DID NOT OPEN. IT WAS A SOLID FRONT END COLLISION AND THE SEAT BELTS WORKED BUT NOT THE AIR BAGS NOR ANTI-LOCK BRAKES. CLEAR AND DRY WEATHER AND ROADS BUT ANTI-LOCK BRAKES DID NOT KICK IN. DRIVING ON A CITY STREET GOING STRAIGHT NOT TURNING.

NHTSA ODI 11259119

THE VEHICLE WAS IN MOTION WHEN MY FIANCE WAS DRIVING HE REACHED BEHIND HIM AND GAVE OUR SON HIS BOTTLE AND STEERED OFF THE CITY STREET GOING STRAIGHT AND HIT A TRUCK. THE TRUCK THEN HIT TWO OTHER CARS ALL 3 WHICH WERE PARKED THE TOYOTA IS TOTALLED OUT THE AIR BAGS NEVER CAME OUT OF THE VEHICLE WHICH THEY SHOULD'VE CONSIDERING THE IMPACT.

NHTSA ODI 11252470

WAS IN A ROLL-OVER CRASH. THE VEHICLE WAS IN MOTION. NONE OF THE SIDE AIRBAGS WENT OFF ON EITHER SIDE OF THE CAR AND THE CAR ROLLED THREE TIMES DURING THE ACCIDENT.

NHTSA ODI 11242420

WAS IN A ROLL-OVER ACCIDENT. A DEER JUMPED OUT IN FRONT OF ME SO I LOCKED UP THE BREAKS AND THE REAR END OF THE CAR CAME OUT FROM BEHIND ME AND I WENT INTO A DITCH AND ROLLED 3 TIMES.

NHTSA ODI 11242422

TL* THE CONTACT OWNED A 2015 TOYOTA COROLLA. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING 60 MPH, HE SWERVED TO AVOID CRASHING INTO A DEER. THE VEHICLE WAS CRASHED INTO AN EMBANKMENT AND THE VEHICLE STOPPED AFTER CRASHING INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH BUT DID NOT SEEK MEDICAL ATTENTION. IT WAS UNKNOWN IF A DEALER OR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. A POLICE REPORT WAS NOT FILED. THE FAILURE MILEAGE WAS 38,408.

NHTSA ODI 11209262

I WAS INVOLVED IN A FRONT END COLLISION GOING 35MPH AND THE AIRBAGS DID NOT DEPLOY. THIS IS FASTER THAN THE SPEED AT WHICH THE MANUAL STATES AIRBAGS SHOULD DEPLOY FOR THIS VEHICLE. I WAS INJURED AS A RESULT OF THIS ACCIDENT.

NHTSA ODI 11203308

TL* THE CONTACT OWNS A 2015 TOYOTA COROLLA. THE CONTACT STATED THAT HER VEHICLE WAS INVOLVED IN A SIDE COLLISION WITH ANOTHER VEHICLE. THE IMPACT TURNED THE CONTACT'S VEHICLE 360 DEGREES. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED SHOULDER AND HEAD INJURIES, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

NHTSA ODI 11182033

TL* THE CONTACT OWNS A 2015 TOYOTA COROLLA. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE'S RPMS MALFUNCTIONED. AFTER RELEASING THE BRAKE PEDAL, THE VEHICLE ACCELERATED RAPIDLY ON ITS OWN. THE CONTACT DEPRESSED THE BRAKE PEDAL TO SLOW DOWN THE VEHICLE. BIG ISLAND TOYOTA (811 KANOELEHUA AVE, HILO, HAWAII 96720, (808) 935-2920) WAS NOTIFIED, BUT COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.

NHTSA ODI 11115857

TL* THE CONTACT OWNS A 2015 TOYOTA COROLLA. WHILE DRIVING 2 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE CRASHED INTO A WALL AT A PARKING LOT. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS APPROXIMATELY 50,321. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11101139