Home · 2015 Toyota 4RUNNER Hybrid · Complaints

What 85 owners told NHTSA about the 2015 Toyota 4RUNNER Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (85)Crash / fire / injury (11)Airbags (17)Electrical system (13)Fuel system (10)Suspension (10)Body & structure (8)Speed control (8)Steering (8)Engine (7)Brakes (4)Transmission & drivetrain (4)

11 of 85 complaints match · crash/fire/injury only · clear filters

Apr 15, 2024AirbagsCrash1 injury

I was just in my second front end collision and for the second time, my front airbags did not deploy. The first instance, I hit a deer head on going 75 mph on the interstate. Last week, I T-bone F150 at 35mph - hard enough to make that truck spin around - and had injuries to my head, knee, and hand, and yet the airbag did not deploy once again. In both cases, my car sustained over $10,000 and damage to the front end.

NHTSA ODI 11582973

Apr 2, 2023AirbagsCrash2 injuries

My 4 runner was hit on the passenger side while crossing a intersection. The truck that hit my 4 runner was going at least 40 miles per hr and was a heavy duty pickup truck. On impact the airbags did NOT deploy but the 4 runner went haywire.

NHTSA ODI 11515049

Mar 2, 2020AirbagsCrash1 injury

TL* THE CONTACT OWNS A 2015 TOYOTA 4RUNNER SR5. THE CONTACT STATED WHILE DRIVING 30 MPH, WHEN ANOTHER VEHICLE FAILED TO STOP ON A RED TRAFFIC LIGHT, CAUSING THE CONTACT TO IMPACT THE VEHICLE. AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK, SHOULD AND BACK INJURIES. THE CONTACT DID SEEK MEDICAL ATTENTION AS WELL AS WAS SOUGHT PHYSICAL AND CHIROPRACTIC THERAPY. THE CONTACT STATED THE OTHER VEHICLE WAS TOTALED BUT WAS UNAWARE IF ANYONE WAS INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION SHOP TO HAVE REPAIRS COMPLETED. THE CONTACT CALLED LOCAL DEALER NORTHTOWN TOYOTA (1135 MILLERSPORT HWY, AMHERST, NY 14226) WERE MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED AS OF YET. THE CONTACT RECEIVED NOTIFICATION OF AN UNKNOWN NHTSA CAMPAIGN NUMBER 4 MONTHS AFTER THE ACCIDENT. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 48,000.

NHTSA ODI 11315637

Apr 7, 2019Transmission & drivetrainEngineCrash1 injury

MY HUSBAND PARKED THE CAR ON A HILL IN FRONT OF A GAS STATION AND I STAYED IN THE CAR SITTING ON THE PASSENGER SEAT AND IT JUST ROLLED DOWN THE HILL, CAUSED AN ACCIDENT TO A PARKED CAR GETTING GAS, I JUMPED OUT OF THE CAR AS IT ROLLED TOWARDS A GAS PUMP , SLAMMED ON TO PUMP GUARD. THANKFULLY NO ONE WAS HURT BUT ME WHEN I JUMPED OUT OF THE CAR.POLICE REPORT FILED

NHTSA ODI 11194428

Jun 27, 2018Body & structure1 injury

I WAS LOADING ITEMS INTO THE REAR CARGO AREA OF MY 2015 4RUNNER WHICH WAS PARKED IN A PARKING LOT WHEN THE STRUTS SUPPORTING THE REAR HATCH DOOR SUDDENLY FAILED CAUSING THE HEAVY DOOR TO COME CRASHING DOWN ON MY HEAD AND NECK, KNOCKING ME TO THE GROUND WITH THANKFULLY MINOR INJURY TO MY HEAD AND NECK.

NHTSA ODI 11104323

Feb 7, 2018AirbagsSpeed controlCrash1 injury

NOT SURE. WIFE WAS DRIVING 2015 4RUNNER INTO PARKING LOT AT LOW SPEED AND IT JUMPED A TREE. NOT AT ALL SAYING IT IS A TOYOTA ISSUE - JUST TO BE ON SAFE SIDE REPORTING. AIR BAGS DID NOT DEPLOY. UNDERSTANDING IS IT JUST ENDED UP THERE WHEN SHE WAS PARKING. EPIC PHOTO - ALL THE SAME - WORTH DOCUMENTING. SHE ADVISED SHE WAS STOPPED OR JUST STOPPED PRIOR TO THE TREE-CLIMB. PAX SIDE WAS DAUGHTER AND TAKING HER IN FOR MEDICAL TODAY DUE TO COMPLAINTS OF PAIN AND WEAKNESS. POLICE CAME BUT DID NOT ISSUE REPORT.

NHTSA ODI 11067365

Aug 8, 2016AirbagsSeat beltsCrash1 injury

TL* THE CONTACT OWNS A 2015 TOYOTA 4RUNNER. THE CONTACT STATED THAT WHILE STOPPED AT A STOP LIGHT, THE VEHICLE WAS REAR-ENDED BY ANOTHER VEHICLE. THE FRONT PASSENGER SIDE SEAT BELT FAILED TO RETRACT CAUSING THE CONTACT TO LUNGE FORWARD. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE PASSENGER SUSTAINED FACE, NECK, SHOULDER, AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. *TR

NHTSA ODI 10893908

Mar 16, 2016AirbagsCrash1 injury

TL* THE CONTACT OWNS A 2015 TOYOTA 4RUNNER. THE CONTACT STATED THAT WHILE ATTEMPTING TO MAKE A RIGHT TURN, ANOTHER VEHICLE FAILED TO STOP FOR A RED LIGHT AND CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO HER SHOULDERS, NECK, BACK AND KNEES WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND IT WAS UNKNOWN IF THE VEHICLE WAS DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, WHO STATED THAT THEY WOULD SEND OUT AN ENGINEER TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7,000.

NHTSA ODI 10850020

Oct 13, 2015AirbagsCrash

VEHICLE IS BRAND NEW WITH 600 MILES ON IT. WIFE DRIVING AT SPEED OF 40 MPH, MAJOR SIDE IMPACT DAMAGE WITH OVER $9000 DAMAGE AND SIDE AIR BAGS DID NOT DEPLOY.. WONDERING WHY??

NHTSA ODI 10781749

Mar 21, 2015Crash

1ST INCIDENT - REVERSING INTO THE DRIVEWAY AT HOME, WANTED TO PULL UP SOME SO CHANGE THE GEAR TO DRIVE AND THE CAR CONTINUED TO REVERSE BACKWARDS FOR A COUPLE OF FEET. LUCKILY I WAS ABLE TO HIT THE BRAKES AND STOP THE CAR AND IT EVENTUALLY STARTED DRIVING FORWARD. NO CRASH OCCURRED THIS TIME 2ND INCIDENT - 495 MILES ON THE CAR ON 3/21/15 REVERSING INTO THE DRIVEWAY AT HOME, WANTED TO PULL UP SOME TO STRAIGHTEN OUT THE CAR SO CHANGED THE GEAR TO DRIVE AND THE CAR CONTINUED TO REVERSE BACKWARDS AT LEAST 3-4 FEET AND CRASHED INTO THE HOUSE. CAUSED DAMAGE TO THE CAR AND HOUSE. LUCKILY NO ONE WAS INJURED. *TR

NHTSA ODI 10700869

Feb 19, 2015Speed controlCrash

MY FIANCE WAS DRIVING OUR DAUGHTER TO PRESCHOOL. SHE WAS PULLING INTO A PARKING SPACE TO HER RIGHT. SHE STOPPED FOR SOME PEDESTRIANS RIGHT BEFORE PULLING IN. TOOK HER FOOT OFF THE BRAKE AND THE CAR SUDDENLY ACCELERATED INTO THE FENCE IN FRONT OF THE PARKING SPACE. *TR

NHTSA ODI 10689381

Working with the data? Download all 85 complaints as CSV · fetched from NHTSA July 21, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2015 Toyota 4RUNNER Hybrid verdict →