TL* THE CONTACT OWNS A 2015 RAM C/V TRADESMAN. THE CONTACT STATED THAT THE HEATER FAILED TO FUNCTION. WHEN THE VEHICLE WAS IDLING, THE FAN WOULD RUN; HOWEVER, THERE WAS NO HEAT. THE CONTACT STATED THAT WHEN THE DEFROSTER FOR THE REARVIEW MIRROR WOULD STOP, THE HEATER WOULD FUNCTION NORMALLY. THE CONTACT ALSO STATED THAT THE HEATER CONTROL BUTTON FAILED. IN ADDITION, THERE WERE FIVE DIFFERENT SETTINGS FOR THE CONTROL SETTING. THE CONTACT STATED THAT IT TOOK TWO TO SEVEN MINUTES UNTIL THE HEAT STARTED TO OPERATE NORMALLY. WHILE DRIVING, IT ALSO TOOK 20 MINUTES TO GET THE WINDSHIELD TO DEFROST. THE CONTACT STATED THAT THE HEATER ACTUATOR FAILED TO SEND THE HEAT SIGNAL TO THE RIGHT SETTINGS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT WHO DIAGNOSED THAT THE ACTUATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THREE OF THE FOUR ACTUATORS WORKED FOR A WEEK AND THEN FAILED. THE CONTACT CALLED DODGE OF BURNSVILLE (12101 HIGHWAY 35W SOUTH, BURNSVILLE, MN 55337, (952) 894-9000) AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 149,000.
NHTSA ODI 11296952