What 136 owners told NHTSA about the 2015 Ram 3500

The contact owns a 2015 Ram 3500. The contact received notification of NHTSA Campaign Number: 17V821000 (Power Train). The contact had experienced the failure and paid for the repair before receiving the recall notification. The contact stated he received the notification in January 2024 and took the vehicle, the notification, and the receipt for the repair to the dealer to be reimbursed. The contact stated the manufacturer was made aware of the issue however, the contact was not reimbursed for the repair. The failure mileage was unknown.

NHTSA ODI 11574562

The contact owns a 2015 Ram 3500. The contact stated that after his wife started the vehicle, the transmission failed to shift into the intended gear because the gear shifter was loose. The vehicle was towed to the dealer, where the gear shifter bolt was tightened; however, after the repair was performed, the gear shifter detached while the contact was shifting into gear. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 17V821000 (Power Train); however, the failure occurred. The failure mileage was approximately 112,000.

NHTSA ODI 11552210

TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT THE VEHICLE SHIFTED INTO LIMP MODE WITHOUT WARNING, CAUSING THE VEHICLE TO INDEPENDENTLY DECELERATE WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT TOOK THE VEHICLE TO LITHIA CHRYSLER DODGE JEEP RAM FIAT OF EUGENE (2121 MARTIN LUTHER KING JR BLVD, EUGENE, OR 97401) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE TURBO BOOSTER ACTUATOR. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.

NHTSA ODI 11377155

TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED WHILE DRIVING 5 MPH, THE SERVICE TRANSMISSION AND SHIFT TO DRIVE WARNING MESSAGE WERE DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT PARKED AND RESTARTED THE VEHICLE. THE VEHICLE HESITATED AND THEN STALLED. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO HIS DESTINATION. THE CONTACT STATED THAT THE FOLLOWING DAY THE FAILURE RECURRED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC AND WAS INFORMED THE GEAR SHIFTER LINKAGE CABLE NEEDED TO BE REPLACED. CROWN CHRYSLER DODGE JEEP RAM GREENSBORO LOCATED AT 3710 W. WENDOVER AVE, GREENSBORO, NC 27407, (336) 895-1348, WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

NHTSA ODI 11373192

TIPM, REAR END LEAKS, TRANSMISSION REPLACED, DEF PUMP REPLACED, KNOX, EGR VALVE REPLACED, TURBO SENSOR, THIS TRUCK COST 2 DOLLARS A MILE TO OPERATE, BRINGING IT INTO THE SHOP IS LIKE PULLING TEETH HORRIBLE IT'S TWO TO THREE WEEKS.

NHTSA ODI 11365011

TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT CONTACTED HILL KELLY DODGE CHRYSLER JEEP RAM (6171 PENSACOLA BLVD PENSACOLA, FL 32505, 850-972-2050) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. BAY CHRYSLER DODGE JEEP (636 15TH ST PANAMA CITY, FL 32401, 850-785-159) WAS NEXT CONTACTED HOWEVER, WAS UNABLE TO PERFORM THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11328556

TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT NORMANDIN CHRYSLER DODGE JEEP RAM FIAT LOCATED AT 900 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11323558

TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. AN UNKNOWN DEALER AND THE MANUFACTURER WAS CONTACTED ON MULTIPLE OCCASIONS. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT WAS NOT PROVIDED AN ESTIMATED DATE FOR PARTS ARRIVAL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11321060

TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, AN ORANGE GLOW COMING FROM UNDERNEATH THE VEHICLE AND THERE WAS ODOR OF SMOKE IN THE CABIN. THE CONTACT STOP IN THE MIDDLE OF THE ROAD BECAUSE THE VEHICLE WAS ON FIRE AND WAS ABLE TO EXIT THE VEHICLE WITH HIS WIFE SAFE BUT INHALED A LITTLE SMOKE. MEDICAL ATTENTION WAS NOT REQUIRED. THE CONTACT NOTICED UNDER THE HOOD WAS IN FLAME. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE AND FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO UMANSKY CHRYSLER DODGE JEEP RAM DEALER, (960 HILTON HEIGHTS RD, CHARLOTTESVILLE, VA 22901, (434) 326-0298) WHERE THE CONTACT WAS INFORMED WHAT CAUSE FIRE, WHICH WAS A FAULTY TRANSMISSION COOLING LINE CLIP. THE TRANSMISSION FLUID IGNITED THE EXHAUST CAUSING THE FIRE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE AWAITING ON A PART TO TEST EVERYTHING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE THREE TIMES AND PROVIDED A CASE NUMBER: 71744090-74426250. THE FAILURE MILEAGE WAS APPROXIMATELY 69,200.

NHTSA ODI 11299235

TL* THE CONTACT OWNS A 2015 RAM 3500. WHILE DRIVING 45 MPH, THE VEHICLE UNINTENTIONALLY PULLED TO THE RIGHT AND LEFT. THE CONTACT ALSO MENTIONED THAT THERE WAS A LOUD ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO JERRY DAMSON CHRYSLER DODGE JEEP RAM (790 N BRINDLEE MOUNTAIN PKWY, ARAB, AL 35016, (256) 586-6041) WHERE UNKNOWN REPAIRS HAD TO BE PERFORMED TO THE TRANSMISSION AND TURBO CHARGER. IN ADDITION, THE HUBS AND BEARINGS WERE REPLACED. THE CONTACT STATED THAT THE FAILURES STILL OCCURRED AFTER THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 143,000.

NHTSA ODI 11258059

TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT TOOK THE VEHICLE TO CARLOCK CHRYSLER DODGE JEEP RAM FIAT OF TUPELO (966 CROSS CREEK DR, SALTILLO, MS 38866, 662-842-2277) FOR ROUTINE MAINTENANCE AT 151,000 MILES. THE SERVICE MECHANIC INFORMED THE CONTACT THAT THE VEHICLE WAS DUE FOR A DIFFERENTIAL OIL CHANGE, THE CONTACT AGREED TO THE SERVICE AND A DIFFERENTIAL OIL CHANGE WAS PERFORMED. AT 173,000 MILES, THE CONTACT BEGAN TO HEAR A NOISE COMING FROM THE REAR OF THE VEHICLE WITHOUT WARNING. THE CONTACT THEN RETURNED TO THE DEALER TO HAVE THE VEHICLE INSPECTED. THE MECHANIC TEST DROVE THE VEHICLE AND THE REAR DIFFERENTIAL BEGAN TO SEIZE. THE CONTACT WITNESSED THE MECHANIC TRYING TO ACCELERATE, BUT THE VEHICLE FAILED TO ENGAGE AND WOULD NOT ACCELERATE. THE DEALER DIAGNOSED THAT THE REAR DIFFERENTIAL FAILED AND WOULD COST APPROXIMATELY $6,000 TO REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE CONTACT WAS INFORMED THAT A REPRESENTATIVE WOULD CONTACT HIM REGARDING THE MATTER, BUT THE CONTACT HAD YET TO HEAR FROM ANYONE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 173,000.

NHTSA ODI 11256207

UNDER CERTAIN DRIVING CONDITION THE THROTTLE DOES NOT RESPOND IN A TIMELY MANNER. IN MERGING TRAFFIC IF YOU LET UP ON THE THROTTLE AND THEN APPLY IT AGAIN, THE ENGINE DOES NOT RESPOND FOR UP TO 2 SECONDS. THIS IS A VERY DANGEROUS SITUATION, IN HEAVY TRAFFIC MANY HAVE COMPLAINED TO FCA/RAM STARTING WITH THE 2013 MODEL THROUGH THE CURRENT MODELS. THERE ARE MANY SIMILAR COMPLAINTS OF "DEAD PEDAL" ON EACH YEAR AND 2500 OR 3500 WITH DIESEL ENGINES, BOTH WITH THE 68RFE AND AISIN TRANSMITTER. SOME TRUCKS AND/OR DRIVERS HAVE MORE TROUBLE WITH THE ISSUE THAN OTHERS. IT IS PAST TIME FOR YOU TO GET RAM TO ADDRESS THIS ISSUE. I LOOK THROUGH THE MANUFACTURERS COMMUNICATION SECTION AND SEE NO RESPONSE TO THIS ISSUE. THERE ARE MANY COMPLAINTS ON YOUR SITE COVER THIS TIME FRAME FOR THE YEAR/MODELS, AND THAT IS A TIP OF THE ICEBERG. I HAVE LEARN TO DRIVE AROUND THIS ISSUE MOST OF THE TIME, HOWEVER I WORRY THAT MY WIFE THAT DRIVES THE TRUCK IN THE WINTER IN ARIZONA COULD GET IN A BAD ACCIDENT BECAUSE OF THIS. I WOULD GLADLY TALK TO SOMEONE ABOUT THIS ISSUE.

NHTSA ODI 11242001

ON PRESSING THE ACCELERATOR PEDAL, THERE IS A NOTICEABLE HESITATION BEFORE THE POWERTRAIN RESPONDS. I FEAR ONE DAY GETTING T BONED (SIDE IMPACT) FROM ANOTHER MOTORIST THAT IS UNABLE TO STOP OR NOT REALIZING THIS IS HAPPENING TO ME AND NOT SLOW DOWN QUICK ENOUGH. THIS IS ONLY NOTICEABLE FROM ACCELERATING FROM TAKEOFF AS IN LATER GEARS THE RESPONSE FROM ACCELERATOR TO RESPONSE IS FASTER. I BOUGHT THIS TRUCK USED ALMOST 2 MONTHS AGO AND DEALERSHIPS AND RAM CUMMINS FORUMS SITE THIS AS A COMMON PROBLEM!

NHTSA ODI 11145266

WHILE PARKED ON SIDE OF HILL AND LOADING AN ATTACHED TRAILER, TRANSMISSION PARK FAILED AFTER APPROX 15 MINUTES CAUSING TRUCK TO ROLL DOWN HILL BARELY MISSING BUILDINGS THROUGH A FENCE AND INTO A BOG. IN CALLING DEALER THIS MORNING SAYS A RECALL FOR TRANSMISSION LOCKING PIN BUT RECEIVED NO NOTICE.

NHTSA ODI 11113857

DEALER WONT FIX RECALLS....DEALER SAYS THEY DO NOT HAVE THE PARTS....HAS BEEN MANY MANY MONTHS AND DEALER SAYS THEY DO NOT HAVE PARTS.

NHTSA ODI 11105055

I HAVE RECEIVED MULTIPLE RECALLS ON THIS VEHICLE AND 2 OTHERS I OWN. WHEN I TAKE THEM TO THE DEALERSHIP I AM TOLD THEIR ARE NO PARTS AVAILABLE. LAST WEEK I WAS TOLD THAT DODGE IS FIXING NEWER CARS FIRST. HOW CAN I GET MY VEHICLES REPAIRED?

NHTSA ODI 11090288

TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING) AND 17V821000 (POWER TRAIN). THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WYATT ARP CHRYSLER DODGE JEEP IN SEGUIN, TEXAS AND ANCIRA CHRYSLER JEEP DODGE RAM IN SAN ANTONIO, TEXAS WERE MADE AWARE OF THE RECALLS AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11080954

TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (SERVICE BRAKES, HYDRAULIC) AND 17V821000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11067408

TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING) AND 17V821000 (POWER TRAIN) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (GREENWAY DODGE CHRYSLER JEEP RAM ORLANDO, 9051 E COLONIAL DR, ORLANDO, FL 32817, (888) 292-3985) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED. THE CONTACT STATED THAT THE SERVICE ENGINE INDICATOR ILLUMINATED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. *TT UPDATED 10/1/18*JB

NHTSA ODI 11067419

BOUGHT TRUCK NEW AND AT 40K MILE MARK WATER PUMP ASSEMBY FAILED WHILE DRIVING ON HIGHWAY AT 75 MPH TOWING CAMPER,ALMOST CRASHED,LOST STEERING & CONTROL, TRUCK ALMOST CAUGHT FIRE, WAS SO HOT, STEEMING & SMOKING , MECHANIC COULDNT TOUCH HOOD FOR 45 MINUTES. STRANDED FOR A WEEK BEFORE FIXED-NOW AT THE 80K MILE MARK RE-CALL CAME OUT FOR EXACT PROBLEM AND NOW THERES NO FIX AVAILABLE ? ROLLING THE DICE WITH MANY LIVES ! AFRAID TO DRIVE THE VEHICLE. ALL MY ISSUES DOCUMENTED AT CHRYSLER CARE. I CAN NOT BELIEVE THEY ARE LETTING PEOPLE DRIVE THIS VEHICLE WITH NO FIX ....I NEED HELP AS WELL AS ALL WHO OWN THIS VEHICLE ORIGINAL ACCIDENT HAPPEND 3/2016

NHTSA ODI 11045092

DURRING NORMAL DRIVING CONDITIONS THE VEHICLE HAS SIGNIFICANT LAG IN THROTTLE RESPOSE, AS NOTED IN FORUMS AS A "DEAD THROTTLE". THE DELAY CAN BE AS SIGNIFICANT AS A COUPLE OF SECONDS BEFORE THE VEHICLE RESPONDS. I AM AFRAID THAT IT COULD OCCUR IN SITUATION WHEN ACCIDENT AVOIDANCE IS NESSECARY AND THE THE VEHICLE WILL NOT RESPOND CAUSING AN ACCIDENT. THE DELAY HAPPENS OFTEN, AND HAS BEEN DOING IT OVER THE SPAN OF SEVERAL MONTHS.

NHTSA ODI 11002432

WHEN ACCELERATING (EITHER FROM A STOP OR A ROLLING STOP) AND THEN BRAKING AND THEN ACCELERATING AGAIN, THE ENGINE WILL HESITATE. SOME CALL THIS "DEAD PEDAL" BUT I FEEL IT'S DANGEROUS BECAUSE IT LEAVES VULNERABLE IN TRAFFIC TO A COLLISION. IT'S HAPPENED TO ME NUMEROUS TIMES AND AGAIN TODAY. I WAS AT A 4 WAY STOP AND PROCEEDED TO ACCELERATE WHEN IT WAS MY TURN, ABOUT 1/3 WAY INTO THE INTERSECTION, A VEHICLE TRAFFIC IGNORED THE STOP SIGN AND ATTEMPTED TO CROSS MY LINE OF TRAVEL. I HAD TO BREAK AND THEN IMMEDIATELY ACCELERATE AND THE TRUCK HESITATED WHICH LEFT ME IN THE INTERSECTION. IF THE OTHER VEHICLE HAD BEEN TRAVELING AT A FASTER RATE, IT WOULD HAVE T-BONED ME. AS IT WAS, THE OTHER DRIVER WAS ABLE TO MANEUVER HIS VEHICLE AROUND ME. TO ME, THIS ISN'T A DELAY IN WHICH THE TURBO SPOOLS UP TO HELP DELIVER POWER. IT ALMOST FEELS LIKE THE THROTTLE IS DEAD HOWEVER THE TRUCK IS STILL RUNNING. THE HESITATION CAN LAST ABOUT A SECOND OR SO BUT IN THAT TIME, I FEEL THE TRUCK IS UNSAFE.

NHTSA ODI 10984671

AT 70 MPH OR ABOVE THE VEHICLE VIBERATES HEAVILY AND HAVE CHANGED TIRES AND BALANCED FOUR TIMES, IT FIBERATES IN THE REAR MOSTLY OR UNDER THE SEATS

NHTSA ODI 10979661

HAPPENED A YEAR AGO AND AGAIN YESTERDAY. BOTH TIMES WERE SIMILAR SITUATIONS: PULLING OUT INTO TRAFFIC, DOING A RIGHT TURN ON RED - AFTER STOPPING. PULL OUT WITH LIGHT THROTTLE AS NORMAL AND THEN POWER DROPS TO NOTHING FOR A SECOND OR TWO AND THEN IT TAKES OFF! VERY DISCONCERTING WHEN TRAFFIC IS COMING AT YOU. BTW: I'M A CONSERVATIVE DRIVER AND NEVER HOT ROD AND RARELY USE MORE THAN LIGHT THROTTLE.

NHTSA ODI 10953988

IN JUNE 2016, TOWING A 14 FOOT LIGHT TRAILER UP SONORA PASS ON HWY 108 IN CALIFORNIA, THE TRUCK BUCKED, STUDDERED AND SHOOK IN FIRST GEAR, STALLED AND SLIPPED BACKWARD TOWARDS A 1000 FOOT CLIFF, IT THEN LUNGED INTO GEAR AND IT WAS SMOKING THE TIRES. I LET IT DO THAT TO GAIN TRACTION AND THEN SLOWLY MADE MY WAY BACK UP. I CANNOT TOW ANYTHING OUT OF FIRST GEAR WITHOUT THE BUCKING AND STUDDERS, AND LOSING FORWARD MOMENTUM, ANYWHERE. ALMOST LOST IT ALL THAT DAY INCLUDING MY LIFE AND NOTHING HAS BEEN DONE TO FIX THE ISSUE. 2 DEALERSHIPS IN 2 STATES ACKNOWLEDGE THE PROBLEM, STATE THEY HAVE OTHER CUSTOMERS THAT HAVE THE SAME PROBLEM BUT DODGE CANNOT SEEM TO UNDERSTAND A FIX OR THE SERIOUSNESS OF THIS DEFECT. THE TRUCK IS NOT SAFE TO TOW ANYTHING ANYWHERE AND THAT IS OBSURD FOR A RAM 3500. THIS TRUCK IS ADVERTISED AS THE NUMBER ONE TRUCK FOR TOWING, BUT IT JUST CAN'T DO THE JOB SAFELY. PLEASE VIEW LETTER SENT TO DEALERSHIP DATED JULY 9TH. 2016.

NHTSA ODI 10930188