What 51 owners told NHTSA about the 2015 Mercedes-benz S-class Phev

I drove my 2015 MERCEDES BENZ S550 4MATIC APPROXIMATELY 20 MILES TO WORK, PARKED IN THE PARKING LOT AND ABOUT 30 MINUTES LATER, I WAS ALERTED BY PEMBROKE PINES POLICE (CASE# PPPD22OFF050792) THAT MY CAR WAS BURNING WHEN I GOT TO THE PARKING LOT PEMBROKE PINES FIRE DEPT WAS IN THE PROCESS OF EXTINGUISHING A CATASTROPHIC FIRE IN THE ENGINE COMPARTMENT. THE CAR DROVE PROBLEM FREE TO THAT POINT. NO WARNING LIGHTS, NO SMOKE, NO SMELL, NO LEAK.THE CAR WAS IN EXCELLENT CONDITION PRIOR TO THE FIRE WITH APPROX 93000 MILES. I HAD THE CAR SERVICED BY MB FORT LAUDERDALE 1 MONTH BEFORE THE INCIDENT AND NO UNRESOLVED MAINTENANCE ISSUES WERE FOUND. AFTER THE FIRE GEICO INSURANCE TOOK POSSESION OF THE CAR AND MERCEDES USA WAS GRANTED ACCESS. AFTER MULTIPLE ATTEMPTS HAVENT BEEN ABLE TO MAKE CONTACT WITH MBUSA SINCE THEN, NO CALLBACK

NHTSA ODI 11492024

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ S550. THE CONTACT STATED WHILE DRIVING 40 MPH, HE STARTED TO SMELL BURNING BRAKE PAD ODOR INSIDE OF THE CAB OF THE VEHICLE. THE CONTACT STATED THE PARK BRAKE MALFUNCTION WARNING MESSAGE WAS ILLUMINATED. THE CONTACT WAS ABLE TO PARK AT A NEAR CAR WASH PARKING LOT AND WHEN EXITING THE VEHICLE, HE SAW SMOKE AND FIRE NEAR THE REAR DRIVER CALIPER. THE CONTACT STATED AN EMPLOYEE FROM THE CAR WASH WAS ABLE TO EXTINGUISH THE FIRE. THE FIRE OR POLICE DEPARTMENT WAS NOT NOTIFIED. THE CONTACT STATED NO ONE WAS INJURED. THE VEHICLE WAS NOT DRIVABLE. THE CONTACT CALLED MERCEDES-BENZ OF TAMPA (4400 N DALE MABRY HWY, TAMPA, FL 33614) AND MADE THEM AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE REAR END DRIVER SIDE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED YET. THE CONTACT ALSO MENTIONED ON MARCH 16 2019, WHILE DRIVING 55 MPH, THE INSTRUMENT PANEL FAILED TO FUNCTION PROPERLY AND ILLUMINATE. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT CLUSTER WAS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THIS FAILURE. THE CONTACT ALSO MENTIONED IN DECEMBER 2018, WHILE THE VEHICLE WAS STATION STOPPED AT A STOP LIGHT, AND HE ATTEMPTED TO MAKE A RIGHT TURN THE STEERING WHEEL WAS MAKING AN ABNORMAL NOISE. THE CONTACT WAS ABLE TO TAKE A VIDEO OF THE FAILURE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE BUT UPON SEEING THE VIDEO THEY DECIDED TO FURTHER INVESTIGATE. THE DEALER WAS ABLE TO DIAGNOSE THAT WITH THE DRIVE SHAFT BRUSH WAS NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THIS FAILURE. THE FAILURE MILEAGE WAS 24,387.

NHTSA ODI 11320997

2015 MERCEDES BENZ S-550. CONSUMER WRITES IN REGARDS TO VEHICLE SECURITY SYSTEMS MECHANICAL AND ELECTRICAL FAILURE ACCIDENT. *SMD *TR

NHTSA ODI 10849533

NEW VEHICLE (FROM MERCEDES OF ENCINO) WAS BEING DRIVEN IN A TEST DRIVE. EB ON BURBANK BL-SPEED LIMIT 50MPH--IN CENTER LANE OF 3 EB- MBZ SALESMAN REACHED ACROSS DRIVER AND SET CRUISE AT 40MPH AND ENCOURAGED DRIVER TO TEST THE COLLISION PREVENTION SYSTEM---TRAFFIC AHEAD WAS STOPPED AT LIGHT---SALESMAN CONTINUED TO TELL DRIVER TO NOT APPLY BRAKES--DRIVER DID NOT APPLY BRAKES---COLLISION AVOIDANCE SYSTEM FAILED--SEAT BELT TENSIONERS FAILED---AIR BAGS DID NOT DEPLOY WHEN S550 COLLIDED WITH REAR OF STOPPED VEHICLE (ECLASS MBZ) AT APPROX 40MPH. BACK SEAT PASSENGER (DRIVER'S WIFE) WAS HOSPITALIZED FOR CRACKED STERNUM---DRIVER WAS SEEN BY CHIROPRACTOR FOR AGGRAVATION OF LOWER BACK MUSCLES--------MBZ ENCINO STILL HAS THE VEHICLE, PRESUMABLY IN POST CRASH CONDITION. MEETING IS SET AT MBZ ENCINO FOR MARCH 20, 2015 TO INSPECT VEHICLE. MY ATTORNEY WILL BE IN ATTENDANCE. *TR

NHTSA ODI 10693683