Aug 6, 2024Electrical system
Key in electronic ignition switch is not recognized, automatic transmission shifts to automatic park before vehicle comes to a stop. When car slows to 5 miles per hour it abruptly slams into park, putting myself in danger of being rear ended in no fault of my own. It happened multiple times before I could get my vehicle to safety. This has been a known issue as documented on website [XXX] in a memo from Mercedes Benz dated 12/22/13 service memo [XXX]. This is two years prior to my model automobile and should have been rectified. This should have been addressed as a recall item as it is a known safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI 11606711
Jan 19, 2023SteeringElectrical systemLane Departure
The lien keeping assistant is stuck in operative mode. So I had a recall on my airbag and got it changed out yesterday and had the dealership check why it was on they told me I need a new steering wheel. Prior to yesterday two months ago. All the lights came on warning light and I lost power to the engine and then it will kick back on. I’m concerned because they put the airbag in the steering wheel and did a diagnostic and told me I need a new steering wheel the steering wheel pretty much run the whole car I have no horn or nothing by saying that I am afraid the airbag won’t deploy if the car loses control due to the steering wheel and electronics Yes, the vehicle has been to the dealership on diagnostic machine made aware of it and then sent me home in it on safely Yes, about three months ago. All warning lights come on and I lose power to the engine. It said something else was in operable. I got Time. Yesterday, pulling up to the dealership to get the recall airbag installed the lane keeping assistance was on. It came on parlay for weeks ago, and I haven’t been able to use the steering wheel cents. And yes, some of the other one and light pop on and off.
NHTSA ODI 11502600
Nov 26, 2021Electrical systemAirbagsBody & structureCrash1 death
The contact owns a 2015 Mercedes-Benz GLK350. The contact received a recall notification for NHTSA Campaign Number: 2020100005 (replace Takata passenger-side module Air Bags) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair? The manufacturer was notified of the issue but did not provide any assistance. The vehicle was in an act of nature accident with a deer. The severe frontal impact damage didn't deploy the airbags. this is a major safety concern with the sensor electrical system, and the already RECALL airbags. The customer is receiving no resolve according to the NHTSA department approve lawsuit settlement claim filed.
NHTSA ODI 11441695
Sep 21, 2021Transmission & drivetrainElectrical system
My car goes abruptly into park while driving or reversing at 5 mph or less. This is a big safety concern if it ever suddenly stalls in a highway, I may get into a life threatening accident. There are no warning or sensor lights that light up when this happens. I have taken it to the Mercedes Benz dealer who said it was a shift module error which I paid to fix and not even two weeks later the same problem persisted.
NHTSA ODI 11433907
Sep 6, 2021Electrical system
The driver's side seat failed. Due to a seat electrical harness failure the seat became stuck and neither the seat seatback or headrest could be moved. I could comfortably still reach steering wheel and pedals but my wife could not safely do so. The car has approximately 36k miles on it. I paid to repair this $831 negotiated down from $1600+. This is a pressing NHTSA issue because on the repair invoice the technician noted that a 40 amp fuse had been installed in a 30 amp socket. Presumably it came from the factory in this condition. The car has only been serviced by MBZ dealers - 2, palm springs and sandiego- and to my knowledge no one has touched the fuses or box. The electrical system from the factory is running 40 amps on a circuit designed for 30. This is a manufacturing or design defect which will likely as here, cause failure and could possibly at least to my non electrical engineer's mind cause fire.
NHTSA ODI 11431865
Jul 6, 2021SteeringElectrical system
When driving, the steering wheel locks and I can no longer steer the vehicle, it locks in a way that I cannot move the steering wheel at all, which may cause me to crash if I am at a dead end road and need to turn. I have been trying to contact the manufacturer for resolution but have not received any responses. This was a recall back in 2017 under NHTSA Campaign Number: 17V-595 for 2015-2017 Mercedes Benz cars, with the component of Steering/Electric Power Assist System. I am not sure why my car is not listed in the recall since it does have this issue.
NHTSA ODI 11423654
Apr 9, 2021Electrical system
CAR PUTS ITSELF IN PARK WHILE COMING TO A STOP WHEN IT'S SNOWING/RAINING/ IN THE CAR WASH, ALL WARNING LIGHTS AND ELECTRIC POWER STEERING GO OFF.
NHTSA ODI 11407299
Aug 20, 2020Transmission & drivetrainElectrical system
THE KEY IS NOT RECOGNIZED IN THE ELECTRONIC IGNITION SWITCH, THE VEHICLE CANNOT BE STARTED AND/OR THE AUTOMATIC TRANSMISSION MAY GO INTO PARK AT SPEEDS BELOW 6 KM/H.
NHTSA ODI 11350484
Feb 20, 2020Electrical systemSpeed controlBrakes
SAFETY FEATURES BECOME LIMITED OR INOPERABLE DURING OPERATION OF VEHICLE. TAKEN TO DEALERSHIP, CONTROL MODULE REPLACED. DOES NOT FIX ISSUE. ALL PRE-SAFE FUNCTIONS BECOME INOPERARABLE UNDER THIS FAILURE. MULTIPLE ONLINE FORUMS REPORT SAME ISSUE. MERCEDES SEEMS AWARE OF PROBLEM, BUT NOT ACKNOWLEDING THEIR RESPONSIBILITY TO RECALL OR FIND ROOT OF ISSUE. WHEN STARTING VEHICLE, OR OFTEN WHEN DRIVING DOWN THE ROAD, CRUISE CONTROL, ADAPTIVE STEERING, LANE ASSIST, BLIND SPOT DETECTORS, PRE-SAFE BRAKING FEATURES WILL ALL BECOME INOPERABLE AND THROW MULTIPLE FAILURE READINGS ON DASHBOARD.
NHTSA ODI 11310441
Apr 7, 2015Electrical system
WE WERE DRIVING ON NORMAL FREEWAY SPEED ALONG INTERSTATE 5 SOUTH APPROACHING FORT TEJON TOWARDS LOS ANGELES WHEN SUDDENLY THE DASHBOARD DISPLAYED THE MESSAGE " INOPERATIVE. CHECK OPERATOR'S MANUAL". WITH THIS MESSAGE, THE CAR SLOWED DOWN AND ULTIMATELY SHUT OFF ITS POWER ON US. FORTUNATELY, WE WERE ABLE TO SAFELY GLIDE AND DRIVE THE VEHICLE TO THE ROADSIDE. WITH THE SPEEDING TRAILER TRUCKS AND CARS ON ALL THREE LANES THAT WE HAD TO PASS THROUGH BEFORE SAFELY PARKING THE CAR, IT COULD HAVE COST US OUR LIVES. PLEASE OPEN AN INVESTIGATION TO ADDRESS ANY DEFECT ON THIS TYPE OF VEHICLE. THANK YOU. *TR
NHTSA ODI 10704191